Where to start with these folks? They were at our house for less than five minutes when my wife…read morecame to me saying the man in charge had told her he wouldn't be following her instructions (as submitted to the company when we got the quote) regarding what stops we needed to make in what order and that he'd been rude. We agreed to roll with it and make it work, thinking maybe it'd been a misunderstanding. Five minutes later I enter the room to hear him saying to her "You think because we are movers we will just move anything?" I said "Excuse me?" and asked what he meant and he pointed to a medium-sized box holding about 12-15 hardback books packed tightly and taped on top. "Would your husband or you like to have to move this up a flight of steps? I think not." "Are we going to have to call someone else?" I asked. He wondered why I was getting aggressive at that point apparently oblivious to his own tone and belligerence. So on it went; some boxes were "too small" for the dolly, some were "too big to carry up steps" some should have been packed in specially purchased boxes, one item--which contained rare books carefully wrapped and sorted in a particular manner that I've moved alone multiple times and had moving companies move in the past was scoffed at as he asked me to unpack it and repack it into smaller boxes (which I didn't have). The rudeness he gave me was pale in comparison to how he spoke to my wife whenever I was not in the room and she had anything close to an instruction for him (are we loading the truck or are you? He would ask). I gather he doesn't like listening to women. It was a rather hot day. When we finally got to our final location where we were moving he and his team took a water or sitting break every time they moved an item upstairs. So--use a ramp and dolly to move a load of boxes or a piece of furniture--take a break. At $185/hour and the estimated 2.5 hours of moving time that they took longer than the move should have taken this was expensive. I spent the entire time the team did moving items myself from our cars up the steps, including heavy items that I knew ahead of time wouldn't go into a moving truck safely and I wasn't about to ask for help given the attitude he had presented all morning but so much for "would you like to move something upstairs--I think not". You know, there are actually a lot of things I'd rather not do and sometimes that's reason enough to hire professionals to do it for you and moving is ostensibly this man's job. If he doesn't like it he should investigate another line of work. I've used 3 or 4 moving companies in the past and never faced anything similar to this. I've moved with friends and none of us were professionals yet we finished in half the time too--in August heat, December drizzle, rain, up four flights of stairs or across yards you can't park in. Like a lot of occupations I gather moving has its share of complications and difficulties but I thought I was hiring moving professionals who are able to navigate those difficulties. I itemized a list of things said or done that were unprofessional or inefficient and sent it to the office manager of this company and gave them time to respond and/or make it right. They didn't, so I'll post my reviews so that others don't end up with a company that makes a stressful and difficult day--moving day--even harder. FYI, it seems the office manager is the wife of the man running the truck and moving so good luck getting any correction on anything they do wrong. So why two stars after all of that? Because despite the man's belligerence his crew--three young people who seemed to be about 16-20 years old--were all hard working, friendly, polite and doing the best they could. I gathered two were his children and one was a friend of theirs. They mitigated some of the damage done by the company's horrible customer service. Also FYI--there are multiple listings for this company for different cities in the area; I believe all route back to the Gallatin location and all are the same small crew. I'd recommend one of their competitors, maybe 6th Man Movers or Two Men and a Truck who I've found to be nothing but professional and who have much better reviews than these folks.

I moved several times with American Movers. And I will not use anyone else ever. They do care…read moreabout there customers and there belongings. Never seen a Movers company to treat with such care every single pice of furniture. They always been honest and fair. I totally recommend and trust them.

Great location in East Nashville. The Facility is very clean and offer many options for making your…read moremove easier. The prices are average for storage units in Nashville. The hours are a little hazy. I did assume with it being open 24 hours that it was in the cost of the unit. But, later found out there are extra charges to get access after hours. It's an Old building that someone told me used to be a bank. But, looks more like an old school or church. Which, late at night can be spooky.. Lol! Please don't watch the cameras. I pretty sure I look like I'm in a scenario from a horrible movie. It also has bathrooms that are accessible at all times. Now, that's a true gem in Nashville

Excellent experience. The space was bright and clean, and my stuff was there for 1.5 years with no…read moreissues. I really appreciate the dollies and other moving equipment they have available. The docks that you can pull up to are very convenient, as is the ability to rent a Uhaul right there!

This is a very clean secure storage area, easy to get in touch with the owner.. Would Definitely…read morerecommend this business.

Couldn't recommend a company less. Extremely unprofessional business with no contracts, which…read moreshould have been our first red flag. They did arrive 30 mins late but they did move things quickly and we were overall happy until we realized the movers had broken our tv. When we asked for reimbursement for the damage, they then wanted to claim it's an "insurance liability" for them to even move tv's that aren't in boxes - to which I stated WE DIDN'T EVEN SIGN A CONTRACT FOR OUR MOVE!! We also communicated with the movers the whole time and told them to let us know if there was anything we needed to move! Upon me calling them out on the lack of contract several times, Orlando; the owner's son said they would pay us. We confirmed details via texts which I attached. Orlando stated a $200 payment would be sent on 7/13 (for whatever reason they couldn't pay us the same day) and surprise - they have since ghosted on communication with us! We moved on June 29th by the way, So this makes 2 weeks and no resolution. To even have to hassle THIS much and be asked to WAIT to get reimbursement for damage that you all have done is insane and unprofessional.

I am someone who does all the research and got multiple quotes from various companies, and Catfish…read moreMoving Co was by far the most economical and efficient choice of moving company in Nashville. No hidden fees, no add-ons, etc. just straightforward honest people who do an excellent job. These men work hard, non-stop, but are also friendly, upbeat, and accommodating which is more useful than you might think during a big transition like a relocation. Plus, as a single female, not only did I feel my possessions were kept safe, but I, too, felt very safe amongst the men who spent several hours alone with me in my old home, a storage unit facility, and my new home. Thank you to Orlando and the whole team! I will be recommending them to everyone and will use them again in the future for sure.

These guys deeply scratched my drywall causing an $800 repair. Not only did they not even…read moreacknowledge or apologize for the damage, they don't have insurance coverage that takes care of this. Avoid this company at all costs.

They were here and ready to do the work…read more The advertisement about them was real. They were courteous respectful and professional. I didn't walk down 61 years to get any service to come out and not do the job that I am paying for them to carry out and not listen to me. They didn't know that I had two other companies send their people out ,they changed the price on me after seeing the large TV that I had told them about on the phone. One said we are going to need two trucks ,which would cost me more which I had previously explain I was on a tight budget.thier response was just order one truck it'll be fine we have an extended cab. I want to make it plain I had talk with both companies a couple if times before they even came out to my house. I sent them both packing . Say what you mean and mean what you say.

Brian was very thorough and explained each step of the process to me in layman's terms. He also had…read moreme check the areas of my most concern throughout the process. I am very satisfied with the cleaning completed.

I cannot say enough about the quality of Zerorez. I have used them in my home since 2015 and as…read moreusual, the carpet cleaning was stellar! I also had a high end velvet sofa cleaned that I had been postponing for several years. It looks BRAND NEW! Sidney P arrived exactly when I expected his arrival, was highly professional in every way, and the quality of his work was to perfection. Plus, what a great value for the money. They will always be in my Contact List.

This moving company goes above and beyond to make your move as stress free as possible. The movers…read moreare professional and personable. They handled my belongings with care as well. The owner, Matt, was there to answer all of my questions and concerns prior to booking and I highly recommend them.

What a great experience! From the minute I contacted Jennifer seeking help to unload 2 shipping…read morecontainers we had coming in, Crossroads was "on it". She called when she said she would call, made sure we were up to speed on every part of our unpack / furniture install. I called other movers but the didn't measure up in their professionalism and didn't give me any confidence. When the movers (Mike & Keith) came out they were 100% efficient and professional. I won't need to shop next time I need help moving, there's only one place I need to call. Thank you Crossroads for making my life easier.