The manager of this unit Sherry is borderline very curt or rude or can be after one year of…read moreutilizing the service here. Was downgrading my unit to a smaller size plus the issue of the unit being invaded with sand-like substance which damaged much of my property including clothing, this lady showed no mercy even when i ask for her to come and view my unit. She went as far as to suggest I still clean the unit for the damage done by whatever contract company was utilized to do maintainance service when i decided to leave. Can you believe this? Often hesitant to share information. Thank God for a lady named Dee whom substituted for her on a Sunday who provided the conatc for the area manager. After my last encounter with her I decided not to even move into the unit I requested. I went to Uhaul. This lady I am sure is impacting this business in a negative way with other customers..

The term SCUMBAG doesn't come close to describing them. I have been there less than a year and my…read morerent has increased twice, and is almost double what I first paid. They bait you in a d then screw you once you're there.

Have rented a unit here for two years. The rent for my unit has gone up 45% plus and that two…read moreyears. The only thing that is constant there is that you will get an increase in your rent. Their app they push worked initially. Does not work at all now. If you're lucky to find a cart, it may roll. But it probably won't. I've never seen anybody that works there since I signed up. also, based on refuse from Google in here, it seems that their standard operation is to raise your rent. And please don't tell me that is your industry recommendation, 45%? Y'all even out paced Joe Biden's inflation with those increases.

Clean facility and Tammy at the Gallatin, TN location was knowledgeable and awesome to work with…read more Would definitely recommend this location to store your belongings.

We recently just moved out but during our duration here we've had no complaints! Area was clean and…read moresafe! Ryan made the move out process effortless and stress free! Thank you!!!

I have rented here for a year and a half and had to downsize my unit because the rent keeps going…read moreup and they won't let you sign a longer term lease so that they can keep raising it. My rent has gone from $99 to now $188 for a 10x10 unit and if I was to rent the same space online today, it would be $103 (for the first month at least). They have bathrooms and they are locked so you can't even use them. I have an indoor climate controlled unit that has an air conditioning unit that floods when the weather is hot outside. I had to move my unit because it flooded. We are moving immediately. Ridiculous!

I would put no stars if I could We have not had our things…read morein there for even a year & when we finally moved & went to get our things, we found 5 dead mice in boxes with our dishes, my sons baby stuff, in the couch & stuck to blankets The mice also chewed through all of my bedding & there were bugs & feces all over EVERYTHING We then called to hopefully get the owners to give some money back for the damages & they refused & said basically it was our job to keep the inside under control What's the point of pest control then? Must not be doing their job either They still have not called to talk to us which I see as very unprofessional & rude We pay insurance too because it's part of the agreement mind you DO NOT RENT HERE, your belongings will be infested with bugs & mice & get ruined

Easy access in and out, I love the fact that for the most part it's no contact…read more I also love the fact that you can just pull up right to your storage unit and load and unload. The facility is super clean and the pricing is ok. Not great, but not overpriced either. I've been using them for about a year and am happy.

The wife and I stopped in a few weeks ago to check on a storage unit. We talked to Carlos, who was…read moreextremely helpful. He explained the whole process to us thoroughly, they pro-rate in and out and a lock is included with your unit. He really sold us on this place. The prices here are on par, to a little bit lower than the other places in Hendersonville, but the security is what really got our attention. No open gates, tons of cameras, out of the way location so no easy access. I went in today to rent our unit and talked with a different gentleman, Jules I believe, who was just as helpful. Paperwork was a breeze.

Love the staff! Denise helped me get the best unit & rate for my budget. It felt so comfortable…read more The units are new & cleanest I found in the area. Recommended! :)

I would not put your valuables in this facility. No one is on site during the day or night. There…read moreis garbage and discarded furniture everywhere. Some of the unit doors were pushed in. The place looked like a wasteland. I called and set a move out date for 4/12/24. It's now 4/18/24 and no one has even been by to look at my unit so I can officially get outta there.

The absolute worst! I advise you to go ANYWHERE else. Non responsive to customer. Pathetic customer…read moreservice. Will not prorate rent. Locked my unit for a week when my payment was up to date. Said their facilities maintenance man only comes around occasionally and they couldn't say when at first, then gave me a day he would be there and he didn't show up. No one is ever in the office. Such a poorly run business. They're more than happy to take your money, though. Stay away from this place!!!