The technician was nice and did a good job cleaning my home. I was a little unhappy with customers service rep. She called to reschedule my appt 2 days before my service which caused me to miss a day of work . The company had 2 call offs. I asked for some type of compensation for the inconvenience, she stated "there is nothing I can do". In a giggle way So, with that being said. I will not be using this company again. If I had not had company coming from out of state I would had waiting for my regular company. The service tech was very processional and did a great job- he gets 5 stars. (Jarell) keep up the good work! read more

I would feel irresponsible not warning others away from this company! My carpet was worse when they left! They charged more than quoted when onsite and left my carpet a disaster. I was able to get stains out myself with my small spot machine and the water was filthy 24 hours after having it professionally cleaned by this company. Do not waste your time or money! The pictures show A stain I removed after they left and the water in my small spot machine! read more

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Worst company ever! Booked an appointment for 5 rooms plus hallway and stairs for Monday 11-2.... Never showed up or called! I called them and they said my appointment had been moved to the next day (WITH NO PHONE CALL AT ALL) and they gave me the same time frame for the next day! I told them the middle of the day wouldn't work and they said they would get me in first thing in the morning bc they 'messed up' and gave me an 8-10am. It is now past 1pm and no show once again and no phone call. When I try to call them they put me to voicemail and don't return my calls! Absolutely the most horrible customer service WARNING: DO NOT WASTE YOUR TIME! read more

absolutely do not trust this shit place. they give you an appointment and leave. when you make an appointment they cjarge you one price but the guy will call in the day of and call to change times or cancel. they are disgusting and disrespectful. they leave without even telling us why theyre leaving without doing their job. always cancel every single time. do not trust their rates its a gimmick. low quality people and the worst ever. shamelessly walk out on appointments. today we had an appointment, they came and just left. not even a word darell derick are the worst. we moved furniture and carpets and these guys just left as if to get thier equipment. no one outside. they just left. read more

The Goodson Steemer company sent over a guy that was thorough with cleaning my carpet which was filthy. Overall I am happy with the services I received and I recommend this company also because of the pleasant attitude when I asked could he redo a area that was heavily stained. Great job! read more

Mike did an awesome job cleaning my carpet, he was professional, on time and extremely courteous! I used a Groupon, called set up my appointment within 7 days - I recieved a call the day before to confirm the time and was notified of a cancellation and was able to reschedule a time that worked better for me. On the day of the cleaning Mike called to tell me he was on his way - which is so greatly appreciated and arrived on time as he said he would. I definitely would use Goodson again - thanks Mike! read more

I purchased a Groupon for their carpet cleaning service. First it took me three times to get them to return my call to even schedule the service. When they finally called me back they tried to argue that I wasn't in their service area - I should have taken that as a sign of bad things to come. When I showed them a map to demonstrate that I was, they finally scheduled an appointment -- and then never showed up. I tried to call for a refund and just got a receptionist who claimed they had no record of me - until I proved that they did. I asked to have a manager call me back - but they never did. I can't recall the last time I took time to post a review of any service - positive or negative - but this was ridiculous. Use this service at your own risk. read more

The driver got here and said he wanted to see the rooms I'll show him the rooms he said that he had me down for four rooms and two staircases. Which I actually have five rooms but three of the rooms he's just Would have just been cleaning around the furniture so it's literally not even big as a hallway. I said how much more would it Be to do the extra bedroom that you do not have on your invoice he tells me $20 I said OK go ahead and do it.... Then he goes out to his van start getting ready comes back into the door and say I need to hook up to your water I need water I said you must gonna do one of those other rooms for me for free so I should get my water don't you supposed to come with all of that he goes no I still got a charge you the $20 extra for the room and now that I think about it he get water out of my house and still didn't do it...This company is trash you definitely get what you pay for just call Stanley steamer or someone else other than Goodson steamers ain't nothing good about them definitely not the service or maybe it was just this person. If I could give them zero stars I would! read more

Set an 8-10am appointment. They told me at 10:10 the driver had truck issues, here I am at 2 pm and this dude finally shows up. Parks in my driveway and never gets out. I'm in my garage and front yard 20 feet from him and he just leaves!!! When I call back to say wtf he lies and says he knocked on the door! And refused to come back after 5 mins. I took a 10 hour overtime day off work to be here. Not only am I down $500 I also didn't get to any of my other appointments I had planned to do today!!! I have never experienced such scum bag service I'n my life! read more

I googled "bonnet dry cleaning Livonia" and they came up as the 1st choice through the website "kudzu". I called, asked about the bonnet dry cleaning and the woman said, yes, they can do it. Scheduled my appt well over a week out. The man showed up (looking incredibly unprofessional) and said that he has never heard of bonnet dry cleaning and they don't do it. WTF! Next time I will go with a well known reputable company instead of trying to give a smaller, local company my business. read more

Goodson Steemer did a wonderful job cleaning our carpets. I found them on Groupon, called to make the appointment yesterday, and they came out today. Derrick was prompt, professional, and very polite. I would recommend Goodson and definitely use them again! read more

Service was for carpet and furniture. If I could give zero I would have. Spot remains after supposedly cleaned. Furniture still wet after overnight drying. I could have rented the equipment and did it myself. Professional work not a chance. I had my furniture cleaned at another upholstery place before and was able to sit on it late in the evening. The other place wasn't available until the following week. Guess I'll wait next time. Also after the carpet drys it still not clean. read more

not professional. scheduled an appointment for steaming and never showed up. never called. amateurs

He wet my carpeting but it wasn't clean at all. Said it was 'wear & tear'. Waste of money. I was able to get the stains out with the Dollar Tree carpet spray & a little elbow grease. I DO NOT RECOMMEND AT ALL. read more

The level of unprofessionalism with this company is astonding. I was scheduled an appointment for the hours of 3pm - 5pm, meaning the tech was due to show between 3 and 5, I called at 2pm and validated he was still coming, I get a call at 4:20 saying he was 35 to 40 minutes away. At 5:30 I called to ask the arival time and he says 30 more minutes. At 5:45 he calls and asks if I wanna "just reschedule" because he is in traffic. I said no. The rep was a NO SHOW. So I literally wasted an entire afternoon waiting for nothing. DO yourself a favor call a professional, this company is anything but that. read more

Lamar Jackson of Goodson Steemer Cleaning in Livonia.... NEVER NEVER USE if you want your carpet cleaned: On Sunday 4/5/20 I Contacted Lamar to come clean my 4 y/o grandsons bedroom carpet after we found out that he had peed on the carpet. We were upfront with him about the situation and he assured us that he could clean the carpet and get rid of the smell. Lamar arrived on time and only took about 10 minutes to clean the 9x10 room. So, "quick and easy, or so we thought!" At the time of the service the room "smelled" clean. HOWEVER, the very next day, on the morning of Monday 4/6/20, after the carpet had a chance to dry completely, the smell was over whelming and seemed to permeate the entire carpet as if the water was being reused during the cleaning process. We contacted Lamar who said he would come out that day and repeat with his odor treatment at 230pm. He never showed up. On Tuesday morning he contacted us saying he was sorry and could he come out Tuesday. We told him yes then never heard back from him again on Tuesday until 930 pm when he said he could come Wednesday morning and started asking if we're making breakfast??? WTF? On Wednesday afternoon we tried AGAIN to contact him at 1230pm. He was still asking if we cooked him breakfast?? (NO I JUST WANT YOU TO GET THE PISS OUT OF MY CARPET LIKE I PAID YOU TO!!) He stated that he was on the way and would see us soon. At 6pm we finally went to Home Depot and rented a carpet cleaner to do the job myself. Which I was trying to avoid because I am disabled and dragging that heavy cleaner around was very difficult for me! I cleaned the carpet 2xs to get rid of the smell and let me tell you. The first cleaning I personally did, the after water was DISGUSTING the water wasVERY DIRTY AND BROWN. Not at all like a carpet that had been "Professionally" cleaned 3 days ago. At 7pm after cleaning the carpet myself i requested a refund from him via cash app as that's how he was paid. Of course he declined the refund. Apparently his satisfaction guarantee or your money back doesn't apply. I guess he thinks his behavior is professional and he did a good job.... NOT..... I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!! Especially if you really want your carpet CLEAN read more

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WARNING!!!!!!!!!!!!! STAY AWAY FROM THIS COMPANY!!! These clowns will quote you a low price to get the job, then jack up the price and clean other areas to justify adding to the price without asking you. I wish I would have found some reviews before having them do the job. Take my advice and STAY AWAY!!! read more

Horrible company to deal with. I was quoted for a cleaning and putting in padding. They missed their first appointment, were late to their second appointment and for the third. The second appointment was for the cleaning and the third was for the installation of padding. They guy tried to charge me more than what I had already paid for previously for the whole deal. When I showed him the receipt he said fine. He put in a new pad and it was the wrong size! You can clearly see the step down from where the new pad meets the old pad and when I mentioned this, the guys said: "You know what?! Don't pay me! Goodbye!" He literally took off, didn't finish putting down the carpet and just left. Even worse, when I called their offices, whoever answered had the audacity to yell at me for "not paying his guy". The man on the phone would not let me even finish my sentence to clarify what had happened. Now i'm out all this money and STILL need to call another company to come put in the proper sized padding. What a horrible company. Do not do business with them. read more

Rent a rug Doctor and get the job done yourself, 5 rooms in one hour do I have to say more?!

Not only did they offer same day or at my convenience, they were very understanding!! Very inexpensive for the services they performed and worth every cent.(With no pressure to add on or buy anything unnecessary!) Lorzeno saved me from having to replace my who carpets. read more

Always satisfied!!! Horrible stain in living room. They treated and removed the stain. Even gave me a tutorial on how treat and care for my carpet. Very professional and prompt service. read more

Really really happy with the way our carpets and our couch came out. Gave us a great price on doing the couch last minute - which I appreciated. And this was the most reasonable place to do our stairs (who knew people charge so much to do stairs!) Would use them again and would probably have them clean my cars' carpets too. Only thing I would have liked is a confirmation call the day before just for peace of mine to know they were definitely coming. read more

Goodson's came out the next morning to clean all of the carpets in the home we just purchased. The original owners were pet owners and did not take care of the carpets AT ALL. I was positive the carpets wouldn't come clean and we would have to purchase all new carpet. Goodson's got the carpets looking brand new! They were also amazing to work with. read more

I was throughly satisfied. Sylvester, was extremely professional and thorough. My carpet looks and feels brand new. I called and they came the next day and the price was great. I highly recommend Goodson Steemer. read more

I know my carpet was filthy, but when you miss whole sections, you can move the couch and lazy boy but forget to move the love seat and table because the owner has to tend to their 3 yrold they have alot to be desired. i most likely will NOT ues them again. read more

they came out they were awesome gave the same price they quoted and my office smelled good thanks guys