Professional cleaning by very knowledgeable and experienced staff Very fast by efficient read more

In a situation I still don't even want to talk about, I ended up with cat urine transferring red DYE (not a stain, but dye) onto an almost-new 10x14 cream-colored wool rug. I was sure my rug was ruined, but I called Hagopian just in case. Their chemist is an absolute genius. Somehow he removed the dye without harming the rug in any way. It looks wonderful--you can't even tell where the stain was. And they picked up and delivered at no extra charge. This company really is the best. They know what they're doing and they do it extremely well. I won't go anywhere else. read more

Welp, I lost a rug....honestly ...I forgot about it I called to see if by chance it was still there.( just before covid) I spoke with someone from the cleaning dept (very nice) looked up my receipt and let me know it was sold....however I was told they tried to contact you first. NO they did not because If they did it would've reminded me to go and pick up my $3000.00 rug. read more

We had our 8' x 10' Burgundy hand tufted wool rug cleaned in early July (purchased from Hagopian) but we were not happy with the results. When they returned it the colors appeared faded in various parts. When I called to talk about the appearance, Brad in Oak Park said we should have had a detailed evaluation before they cleaned it. But that did not happen. They picked it up to try to fix it, but when returned, it was no different. I also talked to Howard Appel and he said it could be brushed to change the tones, and what we saw was normal. I said I should have been notified of the condition before they cleaned it. He had no answer. Cleaning was $461 with pickup and delivery, including a new pad. We were very disappointed with the results. read more

Hagopian - Oak Park - Carpet Cleaning Near Me - Oak Park, Michigan

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Usually, my carpet looks great after cleaning, but not this time. I am wondering if they even put cleaning solution in the water. I had spilled coffee, and the stains are still visible. Really disappointing. read more

We have used Hagopian for many years. The quality of their work and professionalism are wonderful. They have been the BEST in the industry for a long time. The proof is in the before and after pictures below. We highly recommend using them. read more

Hagopian - Oak Park - After picture - Carpet Cleaning Near Me - Oak Park, Michigan

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Excellent rug cleaning service!!! You simply arrive with rugs and the employees remove it from your vehicle and lay it on the floor for assessment and pricing. They quote you the service then enter it into the system with either 2-completion or 7-days turn around. I've used Hagopian twice to clean my large area rugs with pads and they've done a fantastic job. They give you your cleaned rugs in wrapped paper. They can also special wrap your rugs for storage of you are not going to use them any time soon. I like Hagopian's swift easy process from start to finish. read more

Hagopian - Oak Park - Carpet Cleaning Near Me - Oak Park, Michigan

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This company is at the top of my list because not only because they sell the highest quality rugs, but because of their after market service and care of their customers. I've bought many rugs from them over the years and even after having a rug for over 3 or 4 years they still honored their product and customer service was over the top. Ms. Patty & Mr. Walter, Hagopian's service representatives gave me a gift of service that I never expect. My rug was take in for small wrinkle that I wanted it to be stretched out. But they did not charge me for the service and to my complete surprise they also cleaned & put a protection guard on the rug at no charge. This is a company that you want to due business with because they care about their customers. I LOVE THIS COMPANY. read more

We got our 5 rooms cleaned on Sept. 15th. We paid extra for the "3M Scotchgard ... $100 and another $100 for the disinfectant. Yesterday, I bumped the table and sent a coffee cup flying. We immediately got our carpet cleaner out and tried to clean it to no avail. Today when I called them, they informed me that the Scotchgard is NOT to protect the carpet, that it is only to make it easier for them to clean it next time they come out. They would come clean the room again for an additional $62.00. If my carpet cleaner would not clean it, I know there's would not either. To us, they only claim they added the Scotchgard and charged us the $100. They just kept saying, you caused the stain, not us. I told them the Scotchgard is supposed to protect against that. I will NEVER USE THEM AGAIN. If I could have left a negative number, I would have. Run the opposite direction! read more

Dependable. Great service. I've been taking my rugs here for cleaning for many years!

On-time, fast, and efficient, with no lingering cleaner scent. I got the "Green Clean" due to allergies and sensibility to scented projects. Very pleased. Was $109 for 2.5 rooms and and a hallway. read more

Hagopian - Oak Park - Carpet Cleaning Near Me - Oak Park, Michigan

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These two employees TROY and LAVONTAE from Hagopian on 8 mile in Oak Park, came to my house to clean my carpet and stole my son wallet out of his room. My son, wallet was on the wall shelf under his TV. When the two guys left my house my son wallet left with them. My son had $240 in his wallet his two debts cards and his house key. My son is a star basketball player, an honors student he earn his money, and these two bums took it!!!! I've been a loyal customer for about four years and this never happen with this company before these two guys came into my home. So please Beware of the two guys when they come to your house to clean your carpet cause they clean more than carpet!!!!!! read more

Pete & Allen performed an amazing service. Super friendly and professional! When the time comes again I will ask for them again ! read more

Called to get my carpets cleaned they were able to fit me in, came in the two hour time window and their carpet cleaners were very friendly and professional! They saw I had a dog and two cats and waited until I got everyone rounded up and put in a secure location. I will definitely use them again! read more

I have used Original Hagopian to clean our carpets for at least 5 years. They have always done a great job, arriving on time, putting furniture up on blocks or plastic sheets around wood legs to protect them. They have a wide range of treatments to cover your needs (odor removal, disinfectant, etc.). And, best part, their prices are very reasonable! read more

Had 2 rooms of carpet, vinyl floor and sofa cleaned - great results! The techs were very polite and professional and answered all of my questions. Would definitely use them again and would highly recommend them to others! read more

I have them come to my house annually to clean the carpets and they always do a great job, show up when they say they will, and do it all for a great price. I highly recommend them. Plus, they do an outstanding job on rugs! read more

We moved into a new house and the carpet needed cleaning. We had some stains that were expected to be permanent. I called hagopian on a recommendation and holy crap was it amazing! The two men who can were the pinnacles of professionalism. The were kind, conversational, they explained the process and got it done in an hour. Never have I encountered professionalism like this from home service persons. I'd give more stars if I could. Brandon and Brian need to be commended, or paid more. read more

Update: Hagopian come out to the house to clean our stairs and carpeted hallway. They did an exceptional job pre-treating the high-traffic area and cleaning the carpet. read more

Always professional always service oriented. Used them for 30 years! Great company& great family! read more

Hagopian - Oak Park - Hagopian amazing job saving my stuff, rugs furniture Ect wine stains!!! I've always used them now my sofas as well! Thanx Mike and Nick - Carpet Cleaning Near Me - Oak Park, Michigan

Very dissatisfied with the unprofessional nature of this company. I trusted/used them because of their name. I called in advance to get the estimate for my basement and sofa. I was quote $250 and knew it was an estimate and had assumed there could be some variance. My dad was at my house when Hagopian came and when I returned I had a $600 bill!!! I now have scotchguard on my already scotchguarded sofa and stain resistance on my Stainmaster 6 month old carpet and got nickeled and dimed to death. I was furious they would up-sell and take advantage of my my elderly father since the homeowner wasn't there. I called was very polite with the customer service person who was very kind and she said she would have the manager call me. No return call ever, but of course the check was cashed the next day. I am more than happy to spend money on reputable companies, but this one lost my business! read more

This company is a bit like a used car business. They will come in your home and pressure you to have expensive services that are not necessary. You have to have tons of resistance to their games. If you don't feel like paying too much and putting up with their BS, then don't bother letting them in your home! read more

I would NEVER recommend this company. You will get the worst costumer service. They are located near my home so naturally I contacted them first. The lady that answered the phone was so nasty and rude. When I got off the phone with her I called the Higopian in Southfield. When I complained about the nasty service I received from the 8 mile location I found out they are not affiliated. Needless to say I was happy about that. They fit me in the very next day. The customer service I received was outstanding. So glad to hear they are NOT affiliated. Just remember to ask for STEVE HIGOPIAN in Southfield. read more

I've got a sofa bed in storage at a self storage center on it's 3 floor. Unfortunately, but understandably, the storage center does not provide electricity. I figure no electricity means there's no way for these guys to plug in their cleaning machines. it's for that reason that I called the Oak Park Hagopian location and asked if i could bring my couch cushions in to that location, not unlike dropping off a rug. I was told that upholstery is something they only do "in home". The receptionist left no room for debate. I was going to bring them business and they wouldn't have had to drive anywhere! blah! so now i'm disappointed in Hagopian and have to find somewhere else. read more

I purchased my rug from Hagopian several years ago, and have always had excellent service and caring for the rug. Even though I no longer live in the area, I ship my rug to them because of the extra care and high quality cleaning their services provide. Staff are very professional and friendly. I would highly recommend Hagopian to everyone! read more

Update : a guy from the office called and was nothing but friendly and understanding ! He also offered to refund my money !! Great customer service on that end !! Went from 1 star to 3 star for that alone !! read more

We have been very happy with their services. We've used them for our home and business for both rugs and furniture. Their staff was friendly, thorough, and efficient and the price was competitive. Our business had upholstered chairs cleaned and sanitized during business hours and this was done with no interruption to our business. Staff was very helpful in carrying the heavy chairs. We would definitely recommend them and used them again. read more

I have used Hagopian the Original Carpet Cleaning for years. I have never had a problem. They always show up on time and are very professional. I have always been satisfied with the cleaning itself. I highly recommend them. read more

It's me again! We had the carpet on our stairs cleaned today and the guys were fantastic and so kind. They truly show respect to your home and to their customer. The carpet looks like the day it was installed! Another outstanding job and we can't thank them enough. Pete and CJ were so professional and courteous and I would definitely request them the next time. Hagopian's are very lucky to have them on their staff! read more

I've been a customer for a very long time and always very satisfied. Not only are they professional and thorough, they are incredibly friendly. After having my home done, including my furniture, everything looked beautiful. I took 5 rugs in and they also turned out great! All of their employees answered all my questions and did it with a smile. Very happy and will be calling again in a few months when everything needs to be cleaned again! read more

I used to use them all the time. The last time they came out they did a terrible job. Didn't want to move any furniture and when they finally did they turned my sofa and loveseat upside down to rest on the back side. Who does that?? I had to tell them to put furniture protectors under all the wood pieces. Hurried through everything and now that it's months later there is no nap on my carpet and it is blotchy. Almost like there is still solvent in the carpet. My carpet is not the same. They missed an entire area behind a chair and had to come back in when they were ready to leave. Somehow the price is always more than quoted too. Won't recommend them and won't use them again. Oh and by the way they came an hour early so time shouldn't have been a factor. I suggest you go elsewhere read more

Mike Gibson and Kenny did an awesome job cleaning my carpets. They were attentive to all my special needs and paid attention to all the small details . They took the time to find out which cleaning solutions were okay for me due to my chemical sensitivities, and made sure that any hoses they brought in my home had been sanitized inside and out before they brought them in. I would highly recommend them. Because of some of the work being done in my house, I recleaned the carpets shortly thereafter. This time I had Mike Gibson and Nolan. Both were very helpful, professional and accommodating. They moved some items around for me to help make the process more efficient. Nolan was Johnny-on-the-Spot whenever I needed help with something. And Mike gave me good advice about the furniture and other issues. People with health issues and chemical sensitivities should know they have a rinse option that is a simple baking soda based solution. I am very happy with the results and with the whole experience, and will ask for Mike again in the future. read more

Pete S and CJ just did my carpets and they are amazing. Very professional and friendly. They got everything out of my carpets and I am so pleased with the work they did. I will only use Hagopian and Pete S. I am recommending Hagopian to my friends. read more

My lovely new handmade white rug is now yellow. The vibrant flowers are faded, the back of it is water stained so badly that it looks as though it's been in a flooded basement. I am now the proud possessor of an "antique" rug that resembles a tapestry from the middle ages. Thanks Hagopian (for ruining my rug)! read more

I have been using Hagopian for a few years and they are very friendly and do great carpet cleaning. They are quick! We got senior discount, and military too, which made it affordable. read more

I can tell you that hagopian just left my home/apt,!and I can say, that they made my home feel more like MY home. They cleaned my carpet and removed a stain from a plant that I knocked over and vacuumed up based upon instinct. Justin and Jason were highly professional and exceeded my expectations. They came into my home and cleaned my carpet like it was better than new! I cannot say enough good things about the professionalism of these two men and their service. I am SO happy there are no words. read more

If I could give this company 0 stars I would. The crew showed up at my home and "cleaned" my entire 2100 sq ft home in under 15 minutes. I cant even vacuum the entire house in 15 minutes. When I called this afternoon to speak to someone about the terrible job they did the woman on the phone ( I believe her name was Kara) could not have been any less caring and told me she had the same authority as her manager and would not allow me to speak to a manager. I asked her if she had manager authority then why did her comapny even have managers. She told me she would have to fill out a complaint form and a manager would call me when they got to me ( but it would be several days) because they had other complaints to deal with. How many complaints does this company have? She refused to refund my money stating they do not give refunds and told me all she could offer was to have the same crew come out and clean the carpet again. Then she told me the stains in my carpet didnt come out because they are pet stains. I have never had an animal of any kind in that house. I have never been so disappointed in a company in my life. DO NOT USE THIS COMPANY. read more

Do not use for rug carpet cleaning! They took our rug and said it would be about $300 but then called about two weeks later and said it would cost almost an additional $400 to "restore the original colors". During the cleaning process, the colors of our rug bled so you are held Hostage and if you don't pay the up charge, you end up with the destroyed rug, albeit perhaps it smells better. They make no mention of this on the phone or when they come in to pick up your rug, but buried in the language of your receipt, it says that there may be an additional charge from the chemist. When they call, they chastise you and say "you should've read the fine language" In the receipt, they honestly just throw at you as they're walking out with your rug. They make no mention of this doubling cost when you talk to them on the phone and make the appointment. Highly recommend you do not use this company and you somebody who is more Honest and transparent and cares more about their customers. I don't see any scenario where a customer would expect to pay close to $700... When they were quoted $300... If you don't pay it, you get back a rug that is essentially destroyed read more

I took my rug to Hagopian in Birmingham to have it cleaned. It had not been cleaned prior and the man told me I should have the backing replaced since it had lasted for 12 years and was leaving dust. I said if that was what he thought, go ahead and clean the rug and put a new backing on it. When I picked up the rug it was all rolled up, and since the rug is large, they said I should take it home and open it up, which I did. Upon opening the rug, I noticed the entire boarder was smashed, and there were holes along the boarder! I immediately called the merchant and they said to bring it back and they would take care of it. When I brought it back they said it was fine and there was nothing they could do. I had to take it to a different merchant, that cut off 4-6 inches around the boarder and re bind the edges - which cost me more money. The merchant is willing to do nothing for me, they won't give my any of my money back! THEY ARE HORRIBLE TO DEAL WITH AND THEY RUINED MY RUG! Stay away from them. Even the merchant I took my rug to for repairs said they repair lots of Hagopian mistakes and told me never to use them again. Find anther rug cleaner since this one is horrible. read more

After reading all of the negative comments, I was reluctant to call, but we had used them in the past and were satisfied. I spoke with Anne Marie, she was pleasant and informative. They were busy for the following Saturday, and she could not give a time, but someone would call Friday to let us know if it would be am or pm. Anne Marie called on Friday and said they would be here at 10. Saturday morning Tom and Kenny arrived at 9:55. They were very efficient, suggested deodorant and protectant for an additional price, but did not pressure us. We agreed to have it done. We were only doing a large room, hall and stairway, which were quite heavily soiled. They worked as a team, and were done in 35 min. We had moved all the smaller items, like lamps, coffee/end tables, etc. as Anne Marie had suggested, so they only had a chair, loveseat, sofa and dining table to move back and forth. Considering the condition of the carpet, we are very pleased with the results. I would recommend Hagopian, and use them in the future. read more