Got carpet cleaning done with them. Staff was very kind and they have reasonable pricing. I am a no shoes household. I appreciate that they wore booties. My biggest pet peeve is when people (maintenance, plumbers, etc.) put on booties, then go outside to get something and come back in with the same pair, or reuse booties they used at other homes. I was at first worried, but they redid any spots they might have stepped on without me even asking and worked their way out of the house to limit stepping in spots they already did, which tells me they are attentive and actually serious about cleaning! read more

Office and carpet techs extremely professional and knowledgeable. Would use them in the future.

Best rug cleaning business I've ever used. Used them 3 times now for whole house rug and sofa cleaning. They do an amazing job. Highly recommend. read more

I don't give 5 stars... but these young men deserved it! Nice, polite, attentive to stains, and thorough. carpet & upholstery cleaning read more

Hagopian - Carpeting Near Me - Birmingham, Michigan

My capet was cleaned 1/23/2023, my request was removal of pet stains, none were removed, it was very bad service. I was not told of the increase in their charges when I called, the same area was cleaned 7/2/2022 the increase in charges were $270.00 more. I used Bissel stain remover today on some of the spots, they can be removed. I will never recommend Hagopian. I was taken advantage of with this very poor service. Sharron Zantop read more

I had my carpets cleaned today. This was the first time I've used Hagopian. Rob and Zack did a wonderful job! Rob was very knowledgeable and explained everything to us. I appreciate his professionalism and honesty. Carpets look great for a great price! I will be using Hagopian in the future. read more

Mixed feelings: Good price and was able to schedule quickly. Peter and Jeremy ( really nice guys) cleaned 90% of the whole house carpets very well but there were some areas that required a return call out and one area that was probably never going to clean up in a closet. Return visit was booked for between 8-12pm a week later and during the reminder call the day before I stated I had to leave the home at 12pm so earlier was better. They arrived at 11.45am and clearly hadn't been provided this information. I had to cancel my afternoon appointment at a Customer. Remedial cleaning was an improvement but I've been able to do better with my own carpet cleaning machine. I would still recommend Hagopian , though had hoped for better results and scheduling. read more

Trusted rug cleaning and repair. They're equipped to clean and repair most problems. Very professional and friendly.

Awesome staff. Great work on a very dirty carpet. And the guy who worked on our 9x12 carpet is pickier than I am with regards to the carpet! I apologize for I don't have his name. We would definitely use Hagopian services again. read more

Hagopian did an excellent job on our carpets. We had pet stains from a year ago and other stains from the previous owner that we had a different cleaning company try to get out but didn't and now those stains have been removed. The carpet looks brand new thanks to Hagopian. read more

Hagopian knows their rugs. I came in with a 100-year old Caucasian rug I bought in Tbilisi, Georgia. They immediately recognized the rug and were very complimentary. I had it rewoven (there was a patch missing) and cleaned, which was $300. They did an AMAZING job. I will be going here for all rug cleanings/purchases in the future. read more

I actually paid them to have My white wool rug came back yellow and stained, never again will I go there.

I'll make this quick. In the 3 minutes I was on the phone with JANET at Hagopian she was one of the nicest people I have ever spoke to on the phone in terms of customer service. I have a new 5x8 rug that was a floor model so it needs to be cleaned before getting put in the living room. Janet told me the costs told me about the discount for dropping it off as opposed to having it picked up. She was the best!! You guys at Hagopian and have a real all star in Janet!! I will recommend the Birmingham Hagopian to everyone who could use their service. Great price great service happy customer!! read more

I took a 5x7 shag rug in to be cleaned and was pretty impressed by the affordability of it. I dropped it off myself at this location and it was only about $35 for the cleaning. Two minor complaints are that both times I went into the store (for drop-off and then pick-up) I had to stand around for several minutes before anybody noticed me or addressed me (when I picked up, I had to actually go find someone to ask for help), and it was ten business days before my rug was ready. Maybe the waiting period is standard? I've honestly never brought any rugs in anywhere for cleaning... read more

I bought a beautiful vintage rug (80+ years old) and when I received it, it had a slight smell. I had used Hagopian in the past, so I loaded it in the car and took it to the store in Birmingham. Received a call while the carpet was being clean that there had been so dye run, okay I thought, no issues they know what they are doing. When I brought the rug home and unrolled in the living room, I about died. What was a warm off-white rug with vibrant colors was now a dull brownish rug with washed out colors. Upon further inspection, 85-90% of the pile on the rug was gone! All there is now are the bare threads/yarn. I cannot possibly say how totally disappointed I am. I will NEVER take another rug to Hagopian. I am now out the cleaning costs and have a rug that is not worth anywhere near what I paid for. Be warned! If I could have given a zero I would have. read more

Really great! They arrived early, did the job quickly and left. The sofa and ottoman look almost brand new, pretty reasonable as well. I would def recommend them for any furniture cleaning! read more

Arrived on time. Professional and knowledgeable. My carpets looked much better afterwards. There were a couple of stubborn stains and they sent out their chemist. Also big improvement there. Would definitely use their services again. read more

They arrived quickly, were very professional and reasonably priced. However, they were here maybe 15 minutes. I thought that was really quick. I had the stairs done, a landing and a bedroom. At first it looked really nice but looking closer, it didn't clean it AT ALL! There were still a couple spots. I took some spray carpet cleaner and a baby wipe and the stains came right out. I guess I would expect a professional cleaning no matter how basic, to clean better than a spot cleaner from the dollar store! If it didn't take up a minor stain like that I'm not sure how clean the carpets actually get with a basic cleaning. read more

I had Hagopian out again (have used them many times) and they did an outstanding job. Mike and Brian are REALLY good. They removed a stain on my living room carpet which had been there through 4-5 previous carpet cleanings. I thought it was unremovable. The stain came from a dog I had several years back who had thrown up on the carpeting and it had remained there for several hours before I found it. The stomach acids had left a dark stain on my carpet which prior cleanings had not touched. I don't know what Mike and Brian did, but that stain is GONE now! Hagopian has earned my return business and I will go back to them every year. Well done Mike and Brian! read more

Nothing sets off hard wood floor like the perfectly picked rug that sets off the throw pillows on your love seat. If you want it and you're willing to pay for it Hagopian's got it. They carry all sorts of rugs. From the front door rug to the rug that you don't want any one to walk on (even though it's a rug). There is no other word to describe this place other than variety. It's like they have a rug for every occasion. Be prepared to spend a little bit more for your one of a kind. Yes, they do custom rugs as well. What I do like about the service is that they also provide a rug cleaning service which is discounted if you have purchased your rug from them. They are very good at instructing you on the care of your rug as well. They are having a half off sale right now which is huge for this store. My suggestion is to get there and just pick out a rug you like if it's on sale. Used the money you saved to but some other accessories to match the rug. They'll go quick! read more

Hagopian cleaning services did absolute magic in removing 1/2 carafe of red wine from my very expensive wool oriental rug. I spoke with Chris, the stain remover, before I decided to use Hagopian services. He reassured me that when the rug arrived he would call with his opinion as to whether the stain could be removed. He was sure he could remove it AND the colors in the rug should not be affected. My rug was delivered yesterday and it looks brand new! I cannot even identify the corner where the red wine spilled. I highly recomend the cleaning services at Hagopian!!!! P.Scott, Bloomfield read more

After searching everywhere else, I finally went to Hagopian to find the ideal rug for my new family room. I'm so glad I went there! Not only did I find the perfect rug, but I did so with an exceptional sales person. Carlos was extremely kind, thoughtful, patient, and determined to make me 100% satisfied. He exceeded all of my expectations! I highly recommend Carlos and his co-workers at Hagopian. Exceptional products and exceptional staff. read more

They did a good job. When the spot didn't really come out the first time (we were not sure what it was) they sent out a chemist to clean it. Our team was Mike, Lucas and Todd. Thank you! Pinnacle Inc. read more

Just had my foyer tile floor cleaned and sealed by Sam and Raj . They were also asked to clean a shower stall but Sam felt it would be a waste of money to have it done since the stains more than likely would not come out. I have hardwater(well water) and had never had the shower professionally cleaned before. (my mistake).. I appreciated his honesty. They both were very professional and finished the job in a short period of time. It is so nice to work with kind professional people. You've got 2 great employees!!. I also had 4 area rugs picked up today and I'll let you know how they come out once they are back. read more

I found the pricing deceptive and the service flawed. I had an antique rug cleaned. I was given a price for it, which I accepted. Two weeks later, I was contacted and told that stain removal services were an additonal hundred something dollars for the "chemist" to remove. I regret consenting, as I essentially gave them additional money for nothing. The stain was not removed, although I was assured it would be. Service was rude. I do not appreciate hidden costs, upcharging, and poor service-and the cleaning was VERY expensive. BEWARE. read more

My husband and I needed rugs for our family room, foyer, and a nursery. Carlos was so helpful in assisting us with our selections. We are so happy with our wool nursery rug. We had some issues with our family room rug. Carlos stepped in and assured us he would assist us in reselecting a family room rug. He was always easy to reach and speak to and always willing to work with us. I highly recommend working with Carlos at Hagopian! read more

If I could I would give them 6 stars! I've been using Hagopian for twenty years and have had nothing less than excellent service. I have a loomed blanket I bought in Peru 40 years ago that was badly damaged. I thought I'd have to give it up but Hagopian beautifully repaired it. Their in-home carpet cleaning service is the best. And the best man is Mike Gibson. He has always been fast, professional, and wanting to make me a satisfied customer. And they've done just that. Thank you! read more

I highly recommend this company! They call 30 minutes before they come which was so nice! Mike.T and Tom.A came right on time and cleaned all of my carpets within 30 minutes! They look brand new! I will defiantly be using them every 6 months!!! Very friendly and efficient workers! read more

Hagopian's Carpet is the best! Beautiful carpets that can't be found anywhere else, prices which are very reasonable, owners who run their business with passion, and sales people who treat their customers with respect. read more

I had Mike G. & Ken P. out today to clean my carpets throughout my whole house and they were just so great to work with and so professional and extremely nice ...when I get my carpets cleaned again in 6 months I am going to request the two of them again! Excellent!!!!! read more

AMAZING customer service!! Just picked up a family heirloom rug (designed and hooked by my grandmother) that was restored, cleaned, and new backing applied. Howard Appel went above and beyond to make sure I was happy with the results. They take their business and the satisfaction of their customers very seriously. Because this was a family heirloom that needed some serious attention, I put my faith and trust in Hagopians, and they did not disappoint. THANK YOU, Howard!! read more

Before you buy from Hagopian, Check out ProSource in Wixom and the Floor Club in wixom. I saw a $2200 rug at Hagopian and bought from Floor Club for $600 less. THE TRUTH! read more

After purchasing all new furniture that I couldn't get used to, my husband and I decided that we needed an area rug to tie it together. We looked online and in stores for weeks, and decided to make a stop at Hagopian. We met with Carlos, told him what we were looking for and he gave us his undivided attention. It was almost overwhelming their large selection, and being unsure what we wanted, so they allowed us to take samples home. This helped narrow down our color palette. A few days later we returned and made our decision, and they delivered the rug the next day. I can't say enough wonderful things about our experience there, from walking into the store to the delivery everything was professional yet made you feel like you were the only customer. Now a month later I still love my rug, I feel as though it's art for the floor, it is a beautiful statement piece that makes me love the furniture and brings the whole room together. Carlos also called me after the rug was delivered to make sure we liked it in the home, it was such a personalized experience there I will return to Hagopian for any future purchases down the road. read more