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    The Tile Shop

    4.0 (12 reviews)
    Closed 7:00 am - 7:00 pm
    Updated a few days ago

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    6 months ago

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    Menards - The new light!

    Menards

    (43 reviews)

    $$

    My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

    Clean, bright store that is well stocked with a "different" and more expansive selection of…read moremerchandise than their competition. Their prices are very competitive on most items. The store has an upstairs where you can bring your shopping cart up and down via an escalator. They sometimes stock different brands than the competition which are quite often better quality. They have a good selection of houseplants, including cactus and succulents. Their employees are helpful and the checkout is unique and efficient.

    Lowe's Home Improvement - Low end dishwasher

    Lowe's Home Improvement

    (39 reviews)

    i will send a follow up on this…read more This is my update!! installation of the carpet is complete 5/24/19. my what a difference. new installation team did an amazing job. they consulted with my mom through the entire process. One seam!!! yeah. reinstalled the pad, they coated the entrance zone with glue. ??? very quick and efficient install. John and Hawkeye are amazing. the color or dye lot was lighter then the original. the smell was actually bearable. thank you Lowes Management for doing the proper respectful thing . Thank you Never, Ever, Ever purchase carpet or floor covering through Lowes!!!!! we ordered flooring for our family room. after phone tag for three weeks we finally received an install date. By the way, Lowes Installers are subcontractors. you may want to do background checks because side note: the installer we had used to work for another major superstore but had been fired. my mother was watching the installers piece different carpet remnants to cover our 15'x25' surfaces. My mom was frustrated when they were laying out the remnants in such a way it would create a seem in a high traffic location. Per the installer it was standard to piece multiple remnants of carpet in a family room. (news to me) !! we weren't accepting 5-6 different seams that wide. Most distressing was a 2"flaw that (we couldn't vacuum or brush or scrub out )ran the 25' length of the carpet because it was the end piece and our installer claimed he hadn't noticed it. confirming it was actually the flaw that was upsetting to her... (she thought it was a seam) after another 45 minutes refusing the install.. the store claimed they had to install the flawed carpet due to some law????? the installer stated "oh, you would rather not have five different carpet remnants pieced together I happen to have a long section 25' x 5' in the truck! wow thats interesting! but it still wont fix the flaw in-the carpet. Now! going on 3 more weeks! we walk into Lowes and they demand mom pay for flawed carpet that they never installed. So.... this review is to verify they WILL compensate my mom for the hassle and do a proper install with a qualified installer of new high quality padding and no more than 1-seam upon completion of the installation of the new roll of her chosen carpet. Waiting onLowes!!!

    I've been a loyal Lowe's customer for over 40 years, spending tens of thousands of dollars across…read moremultiple states as a homeowner, and this was one of the most disappointing customer service experiences I've had with the brand. Following the recent passing of my mother, I traveled from Illinois to Michigan to prepare her home for sale. As part of that process, I purchased paint for the project and simply overestimated what I needed. I attempted to return one unopened gallon of unused paint that was just 5 days beyond the 30-day return window. The cashier suggested I speak with the Paint Department supervisor (Sean, I believe), who immediately and professionally said he would take care of it. Unfortunately, once the Store Manager got involved, the entire tone changed. Rather than demonstrating discretion, empathy, or customer-focused judgment, the manager rigidly hid behind policy, citing that the paint was tinted, purchased at another Lowe's location, and slightly beyond the return window. What was most disappointing wasn't the denial itself--it was the complete lack of thoughtful consideration for the circumstances. As a longtime customer, I understand policies matter. But great customer service also requires leadership, judgment, and occasional flexibility. The Paint Department supervisor represented Lowe's well. The Store Manager did not.

    The Tile Shop - buildingsupplies - Updated May 2026

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