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Bloomfield Hills, MI

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The Tile Shop

4.1 (13 reviews)
Closed • 7:00 am - 7:00 pm
Updated 1 month ago

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22 days ago

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11 months ago

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2 years ago

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Review Highlights - The Tile Shop

“Horea was very knowledgeable and professional.”

Mentioned in 3 reviews

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Menards - The new light!

Menards

(46 reviews)

$$

I went here because I remember a cell years ago where you could get a gallon of vinegar. For a…read moredollar. unfortunately, the sill was over by then. But still, I was able to get at a good price. the staff here is really, really cool. And I do enjoy that. This is a hardware store that happens to have a little bit of grocery. Oh, I was able to even pick up my halloween candy from here.

My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

Lowe's Home Improvement

Lowe's Home Improvement

(40 reviews)

Shout out to Felecia and her coworkers for helping me out!! Very helpful, professional and lots…read moreof fun! We drove 45 minutes to this store. We miss our Lowe's! They are very friendly and we were able to get what we came for! We will definitely go back! PS I love my pink tool box ;)

I've been a loyal Lowe's customer for over 40 years, spending tens of thousands of dollars across…read moremultiple states as a homeowner, and this was one of the most disappointing customer service experiences I've had with the brand. Following the recent passing of my mother, I traveled from Illinois to Michigan to prepare her home for sale. As part of that process, I purchased paint for the project and simply overestimated what I needed. I attempted to return one unopened gallon of unused paint that was just 5 days beyond the 30-day return window. The cashier suggested I speak with the Paint Department supervisor (Sean, I believe), who immediately and professionally said he would take care of it. Unfortunately, once the Store Manager got involved, the entire tone changed. Rather than demonstrating discretion, empathy, or customer-focused judgment, the manager rigidly hid behind policy, citing that the paint was tinted, purchased at another Lowe's location, and slightly beyond the return window. What was most disappointing wasn't the denial itself--it was the complete lack of thoughtful consideration for the circumstances. As a longtime customer, I understand policies matter. But great customer service also requires leadership, judgment, and occasional flexibility. The Paint Department supervisor represented Lowe's well. The Store Manager did not.

The Home Depot

The Home Depot

(31 reviews)

$$

I've been a long-time customer at the store. I've had a lot of good experiences some terrific…read morepeople that I've worked with sales people who help me select product but lately I'm running across a lot of people with a tremendous amount of attitude. They delivered the wrong tile to my house when I went to customer service they set up someone to deliver the new tile that person couldn't pick up the old tile so they had to set up another delivery person to come out and pick up the wrong tile but they won't pick it up without a signature and I'll be damned if I'm gonna take a day off from work to wait for them to show up to pick up tile that they delivered on the wrong color in the first place they give you a window of delivery time from 8 o'clock in the morning until 7 o'clock at night give me a break. I told customer service today that if they didn't pick the tile up the next week it was going all in the garbage for pick up on Tuesday he said that's your prerogative! Indeed it is and I will throw it out there belongs to them not to me.

Terrible Service. The employees I'm referring to obviously do not want to be there. i had been…read morewaiting for help with getting a key made for 20 minutes....? The manager of the service desk was unable to answer my question unless I walked around to the entrance to the service desk. When I did finally reached the front of the line , the service desk employee could not find anyway to help me and needed to asked the manager(same person standing in the isle I had previously asked for assistance) Finally an employee showed up to help make a duplicate key but it so happened to be this same employee that I had encountered earlier when I had asked for assistance locating 2" furnace filters, he must have been having a bad day and was short and angry dealing with me so i gathered they do not sell 2" filters in store. However, during checkout a wonderful young girl wished me a good day. Too bad that couldn't have been from the other two employees I needed to deal with earlier. Then in the parking lot a grumpy young man scowled at me with arms crossed waiting for me to return my shopping cart at the cart corral?! hmmm tough day at Home Depot

The Tile Shop - buildingsupplies - Updated November 2026

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