We had tile work done back in March, early April. Chase used other guys to work with him. One of…read morethe guys threw away our bathroom fixtures. They were expensive and out of stock. At first he denied this, then stated that he would pay for them. We had to hire a plumber to cut our pipes to allow for a different fixture since we could not use our shower or bathtub. He still has not paid us for this!!! Do not use him, he lies and is not a man of his word.

We had GroutLikeNew come and fix the grout in our shower. It was originally very difficult to…read moreclean and the grout was cracking. He came and made the shower look like new! It was a quick process and finished in less than a day. We are thankful for the improvement!

We were extremely fortunate to have learned of Dennis Coppa, export owner technician. Dennis…read morereplaced our integrated Corian kitchen sink and refurbished our kitchen countertops at our Howell home. Dennis possesses the expertise that this work requires. He is not only an expert in his field, he is a truly honest and trustworthy person. He treated the job and our home as if it were his own. From start to finish we were 100% thrilled with the job!

Dennis restored our 23 year old Corian counter tops and they look beautiful, just like new. He…read morediligently buffed out all the scratches on the countertops and continued to keep us informed to what he was doing. He was top notch in keeping to what our expectations were. We were impressed that he even re caulked areas where it had worn off. He also gave us many suggestions how to keep our Corian in top notch condition to avoid future major issues. We are definitely keeping his number for any future repairs. Great guy and work!

We first hired Justin of Apex Tile to renovate a master bathroom in our home. Justin's work was so…read moreoutstanding on this job, and my wife and I were so impressed with Justin's skill, friendly personality, and reasonable rates that we hired him to do a second bathroom in our home. The second bathroom was completed with the same results and my wife and I are both extremely satisfied with both bathrooms. We highly recommend Justin and Apex Tile Co. for any tile work that you may have. You not be disappointed!

GST installed porcelain tile in our kitchen. But first they had to remove our island and the wood…read morefloor, they were clean and made little mess. Installed the subfloor and cement board fixing any squeaks and leveling the new flooring to transition in the doorways. The new tile was laid straight and even and they were picky in matching up the tiles colors and patterns. Most importantly the wife is ecstatic!!! I would highly recommend and I will use them again on other projects. Oh and the pricing was very reasonable.

Joe and his team did a great job tiling two bathrooms and a foyer for me. Plus they did it for a…read moregreat price (cheapest of the 4 companies I had quote my project). Fast, friendly and trustworthy. I would highly recommend them.

Kapalua just sanded & finished my floors. They look phenomenal!…read more The information they provide the client is very professional, and they document change controls/billing well. However, don't necessarily expect them to listen to everything you request. I requested thresholds for the bedrooms. It was in the quote & therefore my contract. It was in the installers instructions. The installers said they would install them on second day. However, they were not installed. When requested thresholds to be delivered to me, stained, so I could install them, the response back I received was no we would rather not, but if you want them at a later date, we will do it. Yes they took the thresholds off the invoice. But that's not the point. If you tell the customer we can do that, but decide you don't want to do that, then why did you tell me in the first place? And if you forgot to do that task, why not make it right and complete the task?

We used Kapala to redo our bathroom hardwood floor after the toilet leaked and warped the original…read morefloor. An employee came out numerous times to check the moisture level on the baseboard to ensure that it was dry enough to lay a new floor. When it came time to lay the floor, the employee showed up on-time and ready to work. He was courteous, professional and very respectful of our home. He was knowledgeable about the products and took the time to answer our questions. And I love that it was a low-voc finish he used. We didn't get the heavy toxic fumes you usually get with a floor finish. Beautiful.

They brought my marble counters back to life and were all very knowledgeable and pleasant!read more

SRS has polished the concrete in my home and in another…read morerenovation project I oversaw. They did a fantastic job and were communicative, punctual, and easy to work with. I highly recommend SRS!!

Adam and Josh did the best job. Very conscientious and thorough. The work was beautiful and was…read moredone fast and done to perfection Would definitely recommend

Bruce himself returned my call requesting a quote within an hour. I needed a fairly small oak…read morefloor repair. Though his company is booked fairly tight for a couple months for large installs; they fit in smaller jobs as they are able. Bruce and his team came out a couple days later to do the job. The team arrived wearing masks, which my wife and I appreciated. They wasted *no* time. They properly patched the subfloor, which was probably the pain in the ass part of the whole thing because they had to access it via a muddy crawlspace. The finished results look great. I can't even tell where the hole from the old heat duct was. Luckily, I had recently had all of the flooring done and the finish was an easy match- again- the work was impeccable and the crew had the job done in about 2 hours. The crew left no mess at all- even in spite of the muddy crawlspace. Thank you to the entire Bruce's crew! You are appreciated!

Bought second floor carpeting after living with Karastan for over 30 years with no problems, just…read moreneeded a change in color. The nightmare begins, during COVID time frame carpet laid turned out to be from different color lots, manufacturers agreed to replacement. The second carpet was laid with a "shear" defect, that is a grove cit into the middle of carpet that looks like a one inch racing stripe. I asked how can this happen, didn't anybody at Reimer look at the carpet rolls prior to installation ? I guess not. Reimer offered a "settlement" which I foolishly accepted because being near 70 years old, I couldn't move all the furniture on the second floor for the third time. The problems soon started with the second carpet, ripples started to appear. it seems going forward , Riemer was going to charge to come out and look at ($75) the ripples and than charge for the repair. They have been out at least three times for ripples and over $500 dollars to take care of this issue. It seems to be a great profit stream because it was poor installation from I read on Google. just to add to this, areas that they had to de ripple, seem to be holding. but now the ripples are going to new areas . I feel like ripping out the mess and starting over with another merchant, I can't believe it's worth the money to have a endless cycle of restretching. Truely don't know what to do.

Experience thus far... 1) Purchased expensive wool carpet…read more(we were told it was carpet). 2) Manufacturing process took a long time but we were patient. We were told our carpet installation was "tricky," and required an experienced installer. This should have set off alarm bells as you will see below). 3) Carpet installation was scheduled approximately 3 months after order. 4) Install date arrives. We had moved everything in preparation. 5) Carpet and carpet pad are delivered. 6) Install team arrives. Lead installer has more than 35 years of experience. Seemed like a very credible guy. Other guys indicate that he is the top installer for Riemer. 7) After about an hour of analysis, lead installer tells us that the carpet cannot be installed. The carpet was designed only to be a rug and that the multiple seams we needed would look terrible. He demonstrated this by trying to cut the carpet/rug in front of us. 8) We ask what are our alternatives? Answer - carpet has to be returned and we need to start from the beginning in choosing a new carpet. 9) Lead installer said same thing happened a month ago and the customer had to choose different carpet. 10) Carpet and pad are returned to Riemer. 11) We started a new online search for carpet. After about 10 days, we had narrowed the search to two options. 12) Salesperson finally gets back to us after about 10 days. She indicates that they "found" an installer who will install the carpet without a problem. 13) Salesperson indicates this has never happened before, despite the fact that the installer with 35 years of experience said the same thing happened a month ago. Who is lying? Our experience is that it is typically the person who has a motive to lie. 14) Salesperson indicates that manufacturer will not take carpet back. Obviously therein lies the motive. Riemer is in a bind. Salesperson says we have no choice but to take the carpet with the new "special" installer. 15) We feel like this is a shakedown. What should we do?