I had contacted Lighthouse Security back on October 6th, 2021 to cancel services for my mother…read more She just got charged another billing for 30 days of service that cannot be used. I highly recommend that no one uses this service. They are very greedy for money and should absolutely not of charged my mother another months fee. My parents were very loyal long time customers of Lighthouse and when it comes to trying to change the service they wanted to charge her a lot of money for the changes and now when I cancelled the service they charged her an additional month. This is so wrong and it's beyond belief how company's take advantage of people!!!

I had an appointment scheduled with a Howard for a quote on the alarm system for my home. He never…read moreshowed and then I had to call. He said he was holding a staff meeting, which made me late for work. When he did call me back, he was very rude and said he needed to talk to my husband instead. I told him that I am the decision maker and he insisted. Then when we against my better judgment and again he did not show up. Very unprofessional. And then I found out he is the owner of the company. This was back in October 2013, but I was told to post this because a friend of mine had a similiar situation.

You are much better off going with a larger business. This is too small of a company to meet the…read moreneeds of the people. They are more expensive and they make you sign a 3 year contract instead of a normal 1 year contract and the system they install is below sub-par. I couldn't even use mine because when the dog barked the system would go off even on a low setting which caused more fines. I have recently moved and sold the house and they still make you pay off the remaining contract despite the horrible service they provide. This is a small town business with high prices and low service. Don't do it.

From the owner: *Your Local Security Company*Helping to Protect What's Important to You... Family, Home, and…read moreBusiness

I would give zero stars if it was possible. Be prepared to be lied to and ripped off if you give…read moreyour business to Iview Security. You should also know that they are delinquent filing their Annual Report with the Kansas Secretary of State and do not appear to currently be a legit operation. They appear to be trying to hide their past by changing their website address and phone numbers. They used to have a toll free number and now they just use the owner's (Pat Park) cellphone number. I should know because I have been calling it for weeks and he is screening my calls and won't call me back. Now the short version of our story. I told Pat when I inquired about the system that we would be selling our house in the near future and would need to be able to transfer the system to the new owner. He assured me that would be no problem. We sold our house and it was in the real estate contract that the owner was to take over the system and monitoring. Long story short, Safe Home Security, the monitoring company that Pat Park (Iview Security) set us up with expects us to pay off the remainder of the contract and pay for the equipment that is sitting in my previous house. Initially Pat was helpful and was trying to work with Safe Home Security to resolve this issue. He even responded in an email that he was expecting a credit on our account. We have not heard back since and Pat does not answer calls from me and does not return my messages. He also does not respond to emails. He is obviously hoping we will go away. We won't. We have not gone public with this issue until now as we were hoping it would be resolved. Pat has not followed through and won't return calls so we are moving forward and warning all of our Topeka, KS friends and the public to avoid this so called "security company." Note these guys are just the salespeople for Safe Home Security. Safe Home has their own problems with the Attorney General in their home state. Expect to have a difficult time trying to non-renew at the end of your contract with them. They seem to have problems losing cancellation letters from customers. Good luck with whomever you choose for your security system. I highly recommend not signing any contracts with anybody. Go month to month instead.

Had an issue with billing, called customer service and to my surprise, I got a real person, a call…read moreback fast after looking into my problem, and all was fixed very quickly. I am very impressed with the level of customer service from this company. Fast, friendly (even when I was a bit rude at first) and efficient.

Please be aware that if a customer service representative tells you that you can pay a higher…read moremonthly service fee for a shorter contract period, they are lying to you. This happened to me. I was told that if I paid $40/mo. monitoring fee, I could have a one year contract. The guy who got the existing alarm working had me sign a contract which had pre-printed on the back, a 3 year term. Having to cancel the contract after 4 months due to selling the home, cost us a $732.41 cancellation fee. The remaining 8 months @ $40/mo. = $320. remaining balance. Since, I have no proof of a verbal agreement, I get to pay double. So, beware and know what you are getting yourself into!

Customer service is improving. I've had to call only 4x in the 4 years I've had service. Only one…read moreof those calls left me pleased with the company. The service itself is great, no problems. We really like the connectivity to our cell phones and email for notifications. No problems with the actual service or equipment.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.