Beware. Patients are unable to reach Valley View Dermatology by phone to schedule or confirm an…read moreappointment, or to get medical help in an emergency due to a failing phone system. I tried calling this office 2 weeks ago to confirm an appointment for our family. After 20 minutes of being on hold, I had to hang up to tend to the needs of our severely disabled, legally incapacitated daughter - also a patient of VALLEY VIEW DERMATOLOGY. My spouse tried calling VALLEY VIEW DERMATOLOGY this morning to confirm our family's appointment for tomorrow and was put on hold for a total of "1.5" HOURS over 3 attempts. During that time, no human, or recorded human, came on line to apologize for the wait, give an option to leave a message for a return phone call or anything. Totally frustrated, I decided to send an URGENT email to VALLEY VIEW'S "information" email address that I located on their website. In the subject line of my email, I put "Urgent." I knew this would get someone's attention, and it did. In the body of the email, I stated the details of what we were experiencing when trying to reach the scheduling desk. Within a few minutes, someone emailed me back - didn't bother calling - and asked if they could help me. The person stated in her email that VALLEY VIEW had a "firewall" issue with the phone system today. I immediately emailed back, asking: Did you also have a "firewall" issue 2 weeks ago when I called and was put on hold for 20 minutes and had to hang up to tend to the needs of my medically fragile, disabled daughter? Did you have a "firewall" issue occur 2 months ago when someone left a ONE STAR REVIEW on GOOGLE complaining about not getting anyone to answer the phone at VALLEY VIEW, stating that they were leaving VALLEY VIEW and going elsewhere? While I was sending my email response, someone finally answered the phone after 40 minutes of my hubby being on hold for his "3rd" attempt today to reach someone. My husband explained that he had been on hold forever, and desperately needed to confirm our family's appointment for tomorrow. The person told him that VALLEY VIEW did NOT have us down on the schedule for tomorrow...... We live in Boring and Dr. Swift's office is located in Salem, a one-and-a-half hour drive from our home! Had we just shown up for this appointment tomorrow, because we couldn't reach the office to confirm the appointment, we would have spent a total of 3 HOURS driving there and back for nothing. My spouse asked to speak to the Office Manager and was given her voicemail. He left her a message. A few minutes later, Robin, called me. I explained in no uncertain terms that it was inexcusable that we could not reach anyone to confirm our appointment for tomorrow over a 2 week period. Robin went on to say that their outdated phone system "is on the list" to be replaced this year. Robin said "it takes time to find the right system and not make a mistake, etc." She went on to say, that they replaced their outdated Medical Records System last year, and this year was the phone system.. I explained to Robin that we would NOT stop reporting this massive office failure to their headquarters and others. If VALLEY VIEW does not have a fully functional phone system in place today - and every day during business hours - then all patients should be sent an alert notification letter immediately with an alternative number to call when needing to conduct business. So, as my "first step" in forcing change at VALLEY VIEW DERMATOLOGY, I am going to share the email address as a way to get helped when you have been put on hold for more than 5 minutes: info@valleyviewdermatology.com. If no one responds to your email, call the Office Manager, Robin, at: 503.566.2069.

Careing, informative and gentle. My first experience with skin cancer and I was apprehensive and…read morewas relieved as all questions were answered with easy to understand and complete explainations. I was pleasantly supprised with the lack of pain in the procedure and would recommend Dr. Srinivasan completely.

I've had positive experiences with my providers there in the past, but am having great difficulty…read morecontacting the office about appointments. 1. I called the number provided in an automated call and got "Chelsea, your AI assistant." While I was able to address one issue with "Chelsea," the technology mimics annoying vocal qualities of humans while it "looks up options." The digital video fry and "uhmmmms" and "okaaaaaaaaaaaaaays" and let's seeees" are obnoxious and don't make the long wait easier. 2. I got transferred by "Chelsea" to the Gearhart Office and waited several minutes as I went from "number 3 in line" to "number 1 in line," waited several more minutes, and then got a recording saying there was no one to take my call. So, after more than 15 minutes of waiting, I left a message that I need to cancel an appointment there. However, until I know for sure they GOT my message, I didn't want to risk getting charged for a missed appointment I tried to cancel. 3. I went to the patient portal and logged in. Next to my appointment info, it listed a different number for that office (503-905-9006), but no way to cancel the appointment. So, I tried that number, but it was for the Lake Oswego office.(Why have a patient portal if it provides incorrect information AND no options to take action on an appointment or to contact the office? The messaging portion glitched and gave me a bunch of gibberish.) 4. I tried calling the Gearhart office again, waited as I went from number 5 to number 1 in line, only to be told there was no one to take my call. I left another message while in tears for frustration at wasted time and the clear evidence that this company is prosperous enough that they don't care about hiring actual human beings or offering timely and responsive customer service. 5. I called again and used the AI assistant to cancel the appointment--I hope, but who knows for sure?

I saw Jeffrey Renna for my initial new patient appointment & it was a great experience. The check…read morein process was quick and went smoothly. He was very informative & addressed my concerns. The office was very clean, and staff was friendly!!

I'm very fortunate to have been referred to Dr. Bremmer. First rate surgeon, first rate staff and…read moreexcellent facility. I left his office yesterday with after-surgery instructions and no questions unanswered minus the growth on my nose. Recommend him highly.

Dr. Bremmer did a great job for me today. I'd asked my primary physician for a referral as I had a…read moredarkening mole and was starting to stress about it. He not only addressed that issue, but several more. I found him to be exceptional, and as usual, I'd looked up his credentials before my visit. I always check to see where doctors do their undergrad and graduate work. Both Dr. Bremmer and his medical assistant were exceptional. I not only was taken care of, but got a good education on skin issues I've assumed I already understood. Once more, I realize that specialists are really worth it. My various general physicians missed some issues I've struggled with for years. Dr. Bremmer is very knowledgable. Don't hesitate to bring up your questions and concerns, no matter how small. He's a great doctor.

The best customer service ever!!! Not only did they help me get my medical records, they did it…read morelightning fast. The front desk ladies were extremely personable, kind and understanding. I had to drive all the way from Newport because the other clinics were no help.

Dr Sweet renews my faith in the medical system! He provides compassionate, personalized,…read morenon-judgemental care and makes it obvious that he really does care about his patients. He takes the time to listen to my concerns and works with me to formulate a treatment plan. He lives up to his namesake and is a very sweet, kind, lovely, thoughtful doctor who gives me hope for the first time in a long time that I can receive the care I need.

My hubby had some old age spot on his face that we were worried about. He went to the Keizer…read morelocation. They dry freeze them and 7-9 days later you'd never know they were ever there. They bigger location south of downtown has allergy and esthetician services.

Called to ask about cost for a procedure (now retired and on Medicare) and wanted to make sure I…read morecould cover cost. At time (one week ago) receptionist told me she (young lady voice) could have someone contact me via telephone or email. I chose email due to yelp reviews being negative regarding cost. Never received a response which wasn't surprising after reading others experience from this business in different locations. Second call to this business and an older lady was very abrupt not letting me talk at all and only would say I see you have insurance and they would pay all for visit. I knew this wasn't true due to if they coded this as an in-office visit or surgery (in office) which would be freezing a skin growth. I still could get a word it and finally told I knew that wasn't true & I was ending the call. Be careful if you use this office and suggest getting a written quote.

I changed dermatologist because I was not happy with being just a quick patient review and minimal…read moretreatment. I was given the name of a physician's assistant. I have had physician's assistance before in prior areas that I've lived. I've always been able to trust them & their level of expertise. So when I went in for my first experience with Joel James, a physician's assistant, I was immediately happy with the response. He was cordial, professional, and he asked questions as he examined me that showed real depth of understanding of what I might be going through or need. He made appropriate observations that resonated with past observations. The office staff from Morgan at the desk to the assistance in the rooms, were absolutely excellent, friendly, adept in their procedures. They had to do a biopsy. She gave me the routine spiel about what to expect. Then she went for it-- deadening of the area. It was was flawless. I hardly felt it. And even though they had to cauterize it afterwards. Even that first night was a dream. I know it could've gone south by the explanation of the helper. But it did not. I later, was supposed to supply all of the medicines that I was currently on. Which I defty did, but it was not reflected in their portal. I don't like portals. I like balconies on cruise ships, but never a stinking portal. And this was one that I obviously really did not like because I took a lot of time to include all the medicines. But I have to tell you even though I went back within an hour and provided a hard copy of everything that I currently was on, and Morgan put it into the record. Joel called me at about 4:30 and questioned me on the medicines. And he explained beautifully what I needed to do, and what medicines I needed to use, and what I could expect. I am so happy. I made the change to this particular branch. He prescribed specific medications to accommodate the distress areas that I focused on. He listened! He made me feel comfortable with his care, knowledge, and personal communication's skills. He noted what I had said. This is not what I have normally found among many that I have gone to. I would highly recommend this office. I would highly recommend this Physician's Assistant and his office staff. I feel that I have scored highly in this find.

Dr. James is personable and the visit was quick and easy. Not sure what else you could ask for from…read morea doctors visit.

I have been to both sides of this business .. every service I have had has been met with the most…read morefriendly staff!! And I am very picky about customer service. I always feel very welcome in here. I have always received quality service. Dr Leonard is fantastic! Wish I had more money just so I could visit with him. His assistant dawn is fantastic as well. I would give more stars if I could.

I had a great experience! Leonard Medi spa has professional and friendly staff that are educated,…read morethat definitely make the visit worth the trip. I feel like the prices are just slightly above the average for the surrounding area but you receive quality care, never feeling rushed or forgotten. I will be back in the future for sure. If you have any questions for them once you get there, I would recommend writing them down before your appointment so you don't forget!