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    Goodenberger Michael E MD

    5.0 (1 review)

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    9 years ago

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    Frontier Dermatology - Thank you Katie and Dr. Marcus

    Frontier Dermatology

    3.1(108 reviews)
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    If you're looking to have Laser Hair Removal, Microneedling…read morewith PRP IPL Laser Treatments Laser Skin Rejuvenation Exilis Skin Tightening for Face and Body Eyelash and Eyebrow Tinting Chemical Peels, Facials and Extractions Waxing or just Skin Care Consultations in general, McKayla DeGroff is your lady for the job!! McKayla is extremely knowledgeable and very professional! She's honest and won't sell you things you don't need. I absolutely recommend McKayla!!

    Communication mode of incompetence, or instead purposeful deception geared to attract a new…read morepatient? Previously, I sought to find a new Dermatologist provider due to contended multiple unacceptable matters spanning the last years pertinent to another Salem, OR, dermatological practice, where previously I'd been a longtime patient, but will no longer use. Thus, several weeks ago I made an appointment with what eventuated as Frontier Dermatology in Woodburn, OR. In doing so, I was unequivocally precise is asking whether the person I'd see was an actual licensed Dermatologist, and not a Physician's Assistant (P.A.) I was assured that the identified individual was a M.D. Dermatologist. However, today after making what soon proved a totally wasted drive to Woodburn, OR, from Silverton, soon I found that the sole provider is a P.A. To say that I'm displeased with that occurrence is a gross understatement.

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    Valley View Dermatology - Salem

    Valley View Dermatology - Salem

    2.7(47 reviews)
    0.1 mi

    Careing, informative and gentle. My first experience with skin cancer and I was apprehensive and…read morewas relieved as all questions were answered with easy to understand and complete explainations. I was pleasantly supprised with the lack of pain in the procedure and would recommend Dr. Srinivasan completely.

    Beware. Patients are unable to reach Valley View Dermatology by phone to schedule or confirm an…read moreappointment, or to get medical help in an emergency due to a failing phone system. I tried calling this office 2 weeks ago to confirm an appointment for our family. After 20 minutes of being on hold, I had to hang up to tend to the needs of our severely disabled, legally incapacitated daughter - also a patient of VALLEY VIEW DERMATOLOGY. My spouse tried calling VALLEY VIEW DERMATOLOGY this morning to confirm our family's appointment for tomorrow and was put on hold for a total of "1.5" HOURS over 3 attempts. During that time, no human, or recorded human, came on line to apologize for the wait, give an option to leave a message for a return phone call or anything. Totally frustrated, I decided to send an URGENT email to VALLEY VIEW'S "information" email address that I located on their website. In the subject line of my email, I put "Urgent." I knew this would get someone's attention, and it did. In the body of the email, I stated the details of what we were experiencing when trying to reach the scheduling desk. Within a few minutes, someone emailed me back - didn't bother calling - and asked if they could help me. The person stated in her email that VALLEY VIEW had a "firewall" issue with the phone system today. I immediately emailed back, asking: Did you also have a "firewall" issue 2 weeks ago when I called and was put on hold for 20 minutes and had to hang up to tend to the needs of my medically fragile, disabled daughter? Did you have a "firewall" issue occur 2 months ago when someone left a ONE STAR REVIEW on GOOGLE complaining about not getting anyone to answer the phone at VALLEY VIEW, stating that they were leaving VALLEY VIEW and going elsewhere? While I was sending my email response, someone finally answered the phone after 40 minutes of my hubby being on hold for his "3rd" attempt today to reach someone. My husband explained that he had been on hold forever, and desperately needed to confirm our family's appointment for tomorrow. The person told him that VALLEY VIEW did NOT have us down on the schedule for tomorrow...... We live in Boring and Dr. Swift's office is located in Salem, a one-and-a-half hour drive from our home! Had we just shown up for this appointment tomorrow, because we couldn't reach the office to confirm the appointment, we would have spent a total of 3 HOURS driving there and back for nothing. My spouse asked to speak to the Office Manager and was given her voicemail. He left her a message. A few minutes later, Robin, called me. I explained in no uncertain terms that it was inexcusable that we could not reach anyone to confirm our appointment for tomorrow over a 2 week period. Robin went on to say that their outdated phone system "is on the list" to be replaced this year. Robin said "it takes time to find the right system and not make a mistake, etc." She went on to say, that they replaced their outdated Medical Records System last year, and this year was the phone system.. I explained to Robin that we would NOT stop reporting this massive office failure to their headquarters and others. If VALLEY VIEW does not have a fully functional phone system in place today - and every day during business hours - then all patients should be sent an alert notification letter immediately with an alternative number to call when needing to conduct business. So, as my "first step" in forcing change at VALLEY VIEW DERMATOLOGY, I am going to share the email address as a way to get helped when you have been put on hold for more than 5 minutes: info@valleyviewdermatology.com. If no one responds to your email, call the Office Manager, Robin, at: 503.566.2069.

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    Valley View Dermatology - Salem - Your top rated skin care doctor in Salem, OR

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    Joel James

    Joel James

    4.0(3 reviews)
    4.6 mi

    I changed dermatologist because I was not happy with being just a quick patient review and minimal…read moretreatment. I was given the name of a physician's assistant. I have had physician's assistance before in prior areas that I've lived. I've always been able to trust them & their level of expertise. So when I went in for my first experience with Joel James, a physician's assistant, I was immediately happy with the response. He was cordial, professional, and he asked questions as he examined me that showed real depth of understanding of what I might be going through or need. He made appropriate observations that resonated with past observations. The office staff from Morgan at the desk to the assistance in the rooms, were absolutely excellent, friendly, adept in their procedures. They had to do a biopsy. She gave me the routine spiel about what to expect. Then she went for it-- deadening of the area. It was was flawless. I hardly felt it. And even though they had to cauterize it afterwards. Even that first night was a dream. I know it could've gone south by the explanation of the helper. But it did not. I later, was supposed to supply all of the medicines that I was currently on. Which I defty did, but it was not reflected in their portal. I don't like portals. I like balconies on cruise ships, but never a stinking portal. And this was one that I obviously really did not like because I took a lot of time to include all the medicines. But I have to tell you even though I went back within an hour and provided a hard copy of everything that I currently was on, and Morgan put it into the record. Joel called me at about 4:30 and questioned me on the medicines. And he explained beautifully what I needed to do, and what medicines I needed to use, and what I could expect. I am so happy. I made the change to this particular branch. He prescribed specific medications to accommodate the distress areas that I focused on. He listened! He made me feel comfortable with his care, knowledge, and personal communication's skills. He noted what I had said. This is not what I have normally found among many that I have gone to. I would highly recommend this office. I would highly recommend this Physician's Assistant and his office staff. I feel that I have scored highly in this find.

    Dr. James is personable and the visit was quick and easy. Not sure what else you could ask for from…read morea doctors visit.

    Goodenberger Michael E MD - dermatology - Updated May 2026

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