Beware. Patients are unable to reach Valley View Dermatology by phone to schedule or confirm an…read moreappointment, or to get medical help in an emergency due to a failing phone system. I tried calling this office 2 weeks ago to confirm an appointment for our family. After 20 minutes of being on hold, I had to hang up to tend to the needs of our severely disabled, legally incapacitated daughter - also a patient of VALLEY VIEW DERMATOLOGY. My spouse tried calling VALLEY VIEW DERMATOLOGY this morning to confirm our family's appointment for tomorrow and was put on hold for a total of "1.5" HOURS over 3 attempts. During that time, no human, or recorded human, came on line to apologize for the wait, give an option to leave a message for a return phone call or anything. Totally frustrated, I decided to send an URGENT email to VALLEY VIEW'S "information" email address that I located on their website. In the subject line of my email, I put "Urgent." I knew this would get someone's attention, and it did. In the body of the email, I stated the details of what we were experiencing when trying to reach the scheduling desk. Within a few minutes, someone emailed me back - didn't bother calling - and asked if they could help me. The person stated in her email that VALLEY VIEW had a "firewall" issue with the phone system today. I immediately emailed back, asking: Did you also have a "firewall" issue 2 weeks ago when I called and was put on hold for 20 minutes and had to hang up to tend to the needs of my medically fragile, disabled daughter? Did you have a "firewall" issue occur 2 months ago when someone left a ONE STAR REVIEW on GOOGLE complaining about not getting anyone to answer the phone at VALLEY VIEW, stating that they were leaving VALLEY VIEW and going elsewhere? While I was sending my email response, someone finally answered the phone after 40 minutes of my hubby being on hold for his "3rd" attempt today to reach someone. My husband explained that he had been on hold forever, and desperately needed to confirm our family's appointment for tomorrow. The person told him that VALLEY VIEW did NOT have us down on the schedule for tomorrow...... We live in Boring and Dr. Swift's office is located in Salem, a one-and-a-half hour drive from our home! Had we just shown up for this appointment tomorrow, because we couldn't reach the office to confirm the appointment, we would have spent a total of 3 HOURS driving there and back for nothing. My spouse asked to speak to the Office Manager and was given her voicemail. He left her a message. A few minutes later, Robin, called me. I explained in no uncertain terms that it was inexcusable that we could not reach anyone to confirm our appointment for tomorrow over a 2 week period. Robin went on to say that their outdated phone system "is on the list" to be replaced this year. Robin said "it takes time to find the right system and not make a mistake, etc." She went on to say, that they replaced their outdated Medical Records System last year, and this year was the phone system.. I explained to Robin that we would NOT stop reporting this massive office failure to their headquarters and others. If VALLEY VIEW does not have a fully functional phone system in place today - and every day during business hours - then all patients should be sent an alert notification letter immediately with an alternative number to call when needing to conduct business. So, as my "first step" in forcing change at VALLEY VIEW DERMATOLOGY, I am going to share the email address as a way to get helped when you have been put on hold for more than 5 minutes: info@valleyviewdermatology.com. If no one responds to your email, call the Office Manager, Robin, at: 503.566.2069.

Careing, informative and gentle. My first experience with skin cancer and I was apprehensive and…read morewas relieved as all questions were answered with easy to understand and complete explainations. I was pleasantly supprised with the lack of pain in the procedure and would recommend Dr. Srinivasan completely.

I changed dermatologist because I was not happy with being just a quick patient review and minimal…read moretreatment. I was given the name of a physician's assistant. I have had physician's assistance before in prior areas that I've lived. I've always been able to trust them & their level of expertise. So when I went in for my first experience with Joel James, a physician's assistant, I was immediately happy with the response. He was cordial, professional, and he asked questions as he examined me that showed real depth of understanding of what I might be going through or need. He made appropriate observations that resonated with past observations. The office staff from Morgan at the desk to the assistance in the rooms, were absolutely excellent, friendly, adept in their procedures. They had to do a biopsy. She gave me the routine spiel about what to expect. Then she went for it-- deadening of the area. It was was flawless. I hardly felt it. And even though they had to cauterize it afterwards. Even that first night was a dream. I know it could've gone south by the explanation of the helper. But it did not. I later, was supposed to supply all of the medicines that I was currently on. Which I defty did, but it was not reflected in their portal. I don't like portals. I like balconies on cruise ships, but never a stinking portal. And this was one that I obviously really did not like because I took a lot of time to include all the medicines. But I have to tell you even though I went back within an hour and provided a hard copy of everything that I currently was on, and Morgan put it into the record. Joel called me at about 4:30 and questioned me on the medicines. And he explained beautifully what I needed to do, and what medicines I needed to use, and what I could expect. I am so happy. I made the change to this particular branch. He prescribed specific medications to accommodate the distress areas that I focused on. He listened! He made me feel comfortable with his care, knowledge, and personal communication's skills. He noted what I had said. This is not what I have normally found among many that I have gone to. I would highly recommend this office. I would highly recommend this Physician's Assistant and his office staff. I feel that I have scored highly in this find.

Dr. James is personable and the visit was quick and easy. Not sure what else you could ask for from…read morea doctors visit.

I saw Jeffrey Renna for my initial new patient appointment & it was a great experience. The check…read morein process was quick and went smoothly. He was very informative & addressed my concerns. The office was very clean, and staff was friendly!!

I have been here before with my daughter on a few occasions. The experience with her during her…read morevisits was VERY different than this visit for myself. The front desk girl didn't greet me at all (very unusual compared to the past visits with my daughter), she didn't smile once and wasn't welcoming at all. She seemed annoyed. Then, the medical assistant, Alexis (I believe, or Lexi) had the same demeanor as the girl at the front desk. No smile, no greeting, seemed almost annoyed, and left the room when I said that I did not want to put a gown on- she was very unprofessional. THEN, the doc who I actually chose online when making the appointment was the same as these other two staff members! I was blown away!!! She was friendly at all. No smiling, no welcoming attitude- I mean, I have other options as to who I wanted to see or will see...she was unprofessional, unkind, and demeaning. I CANNOT believe this is the same place we have visited before!! It's like night and DAY!!! It was soooo welcoming and friendly in the past. What happened?????

My hubby had some old age spot on his face that we were worried about. He went to the Keizer…read morelocation. They dry freeze them and 7-9 days later you'd never know they were ever there. They bigger location south of downtown has allergy and esthetician services.

Called to ask about cost for a procedure (now retired and on Medicare) and wanted to make sure I…read morecould cover cost. At time (one week ago) receptionist told me she (young lady voice) could have someone contact me via telephone or email. I chose email due to yelp reviews being negative regarding cost. Never received a response which wasn't surprising after reading others experience from this business in different locations. Second call to this business and an older lady was very abrupt not letting me talk at all and only would say I see you have insurance and they would pay all for visit. I knew this wasn't true due to if they coded this as an in-office visit or surgery (in office) which would be freezing a skin growth. I still could get a word it and finally told I knew that wasn't true & I was ending the call. Be careful if you use this office and suggest getting a written quote.

Always outstanding service performed by Tara McDermott! She listens to my concerns, and tailors the…read moreservices to meet my objectives. She really knows her business and the results are the proof! Tara is kind, empathetic, and really cares. Book an appointment with her - you will be very happy at your results!

Tara McDermott, RN BSN CANS, & the lovely Alisha Armstrong, aesthetic professional, Have taken…read morecare of me and supported me over the last four years.. They are professional, yet I feel as though they are family when I go to Neaman Plastic Surgery & Medi Spa. I am a cancer survivor. I have complete 100% trust in receiving various treatments with my qualified professional nurse Tara - who has vast knowledge and experience as a Medi spa practitioner. Every staff person I have encountered, has a smile and is warm and welcoming, and takes great care of me, including the Medi spa manager, Gina, and the wonderful women at the front desk ! The interior is Beautifully decorated, progressive, modern sparkly, just perfect for what they do. I also love and participate in the promotions and events! i'm taking the time to write this because I really believe they are fantastic. I have a lot of gratitude for everybody there. Thank you. Fondly, Lisa Lind

Salem Dermatology is a blessing to me! They are kind, through, and skilled in treating my skin…read moreproblems!! I would highly recommend them to anyone!

I have been to both sides of this business .. every service I have had has been met with the most…read morefriendly staff!! And I am very picky about customer service. I always feel very welcome in here. I have always received quality service. Dr Leonard is fantastic! Wish I had more money just so I could visit with him. His assistant dawn is fantastic as well. I would give more stars if I could.

I had a great experience! Leonard Medi spa has professional and friendly staff that are educated,…read morethat definitely make the visit worth the trip. I feel like the prices are just slightly above the average for the surrounding area but you receive quality care, never feeling rushed or forgotten. I will be back in the future for sure. If you have any questions for them once you get there, I would recommend writing them down before your appointment so you don't forget!

I switched to Legacy medical and have Dr. Smith as my Primary care doctor.. I'm very happy to have…read moreher as my doctor, she seems very caring and has a very positive attitude.. Thank you kindly Legacy medical.. :-) :-)

This clinic called me asking me for help in benefiting one of their patients. I called back and…read moregot a very rude, boorish, telephone answering person who wanted to talk over me. I did not contact the clinic for helping me. They contacted me and were very rude. I was very polite. When I suggested to the person that we not talk over each other, she hung up. The person in the family that is the patient there admitted that the people at this clinic who answer the phone are very rude.