Terrible communication from the staff.
1, I called to set an appointment and the lady that answered was in her car driving and answered with an unprofessional, "hello", not even her name. I then had to verify that I reached Good Works. I must add, she was utilizing an obviously cheap speaker phone and when I said I couldn't hear her she stated, "nothing I can do about it". No request to get my name and number or even a suggestion to call her back.
2. When I called back the next day, I left a message and never received a call back.
3, After a third call I reached someone and stated that I need to set up an appointment and after some back and forth, she said someone would be in contact with me. So the following day I did receive a text from that someone but they couldn't accommodate my schedule and said that he would let Chris know. Who the heck is Susan?
The whole experience left me completely feeling a sense of disappointment and most definingly with a feeling of, I need to find a different Group.
Calling my insurance provider... read more