On Friday, March 14th, I signed up for internet service with Pavlov Media, taking advantage of a…read more$49 promotion for 400 Mbps. To my surprise, I received a call the same day to schedule the installation for the very next day, March 15th. Incredible speed! I'm extremely satisfied with my experience. The service was excellent, and the installation, handled by technician Tyrone, was flawless. I truly appreciate the efficiency, professionalism, and, of course, the great deal. Thank you, Pavlov Media!

This is by far the WORST company I have dealt with. I live in a campus apartment and have no…read moreoption to use another provider. They were hired to upgrade our wifi and tore out a working system, and replaced it with crap. I get weak, broken signal in my room, and have pleaded with them for months to fix it. Nothing but push back and redundant questions, all designed to punch holes in my legitimate complaint. Today, the finally sent a guy to look things over. He was prepared to do nothing. He stayed on the phone with someone several states away, who was coaching him on waving me off. They had NO INTENTION of fixing this. My lease just renewed, so I'm boned for another year of this. I asked if he'd ever seen their Yelp reviews and his answer was, " I can't control what other people do" If you are starting school in Denton Texas, and plan on renting, ASK WHO THE SERVICE PROVIDER IS. If it's named after the guy who tortured dogs, RUN. Oe more thing. While on the phone with tech support, an "engineer" suggested my phone was the problem, and asked if I could update the phone's operating system, WHILE I WAS TALKING ON THAT SAME PHONE! Could think of a faster way to brick a phone? I can't

I had accidentally purchased a Verizon phone on bestbuy.com. I came in to get it activated, and…read morethey actually activated it for the minimum amount of money (a $35 one time paygo plan) with no upselling, lying or hard selling. The service rep, Sarah, activated and set up the phone as part of the process. I have had such terrible experiences with multiple other carriers that I was thrilled that the rep at this store actually helped me out without trying to scam me. If we ever decide to switch carriers, we will definitely look at Verizon first.

I recommend their service, not so much their prices. They are overpriced compared to AT & T and…read moreT-Mobile. The real reason I stay with them is because they work almost everywhere I go unlike some of the competitors. I just can't force myself to sacrifice service and call quality for lower prices.

After having recurring issues with a former internet provider, I made the move to Volo. I've only…read morebeen using their internet for about 3 months but I'm much happier with their prices and service than I was with my last provider. Instead of waiting around for 4 hours for them to come and install everything, only to have them not show up, they gave me an hour time frame and actually arrived when they were supposed to! I should say that you might want to upgrade your router, it made a huge difference for me.

1 star is generous. Volo was an absolute shitshow…read more They have been unreliable for years, with constant disconnections and the same problems coming back again and again. Whatever gets "fixed" never seems to stay fixed. Most recently, I had five separate serious outage periods within about a month, including multiple multi-day outages. Support was incompetent, inconsistent, and they hallucinate! They would say the connection was fine when it clearly didn't exist. I eventually had to pay for a separate 5G backup internet service just to have something reliable. Avoid Volo if you have literally any other option.

I wish I could give zero stars to Comcast. We opened a new business, and they came to install or…read moreservice. We have two TVs, Internet and A phone line. When the installer came, he accidentally made several holes in the wall, and he also dented other places in the wall. This wall is a shared common wall, to other businesses. And the wall had just been dry walled and freshly painted. The guy assured us that someone would come and fix all of the damage, and make repairs, and repaint. It has been three months, and nothing. I have called multiple times to Comcast. I sit on the phone on hold, I explain the whole story to someone, they transfer me to someone else, I explain the whole story again, they transfer me to somebody else, I explain the whole story again, and then was suddenly disconnected, after being on the phone for 20 minutes. And nobody calls me back. Two of the other phone calls to Comcast, I have been told that a supervisor would call me back to help us out with the situation. And help us get a credit towards our bill for the damage and the inconvenience. That has never happened, and while I have waited for someone to come do repairs, they just keep sending bills. I received a letter this last week, from a credit agency, that Comcast has turned us in to , because our bill is late. I can't stand Comcast!!!!

Absolutely awful I didn't receive all of the products I paid for service is awful I started a plan…read morethat said 50$ now they want me to be over 80$ when I tried to call they just kept ending my call DO NOT CHOOSE Xfinty as your internet provider

Unlike the other review, this is meant to be an assessment of the Customer Service Center, NOT…read moreComcast customer service in general. Spoilers: My experience was overwhelmingly positive. We had unhappily been Comcast customers for a few months. I recently accepted a job offer out of state (where there are better options for Internet/cable service (Brighthouse holla)), so my husband and I decided to close out our Comcast account. We read online that trying to cancel service over the phone is a total nightmare. The best approach is to visit a local Customer Service Center in person with all equipment in hand and state that you want to close the account. Familiar with Comcast's reputation, we gathered up our things, drove to the center, and prepared for the worst. We went on a Wednesday afternoon around 1:15PM. Surprisingly there was no line at all. The woman working at the counter called us up right away. We handed over the equipment and made our request. She said sure, no problem. After three minutes or so, she printed out a receipt for us. She explained for some reason the account had been locked and she couldn't close the account outright. To trick the system, she first removed all of our services then was able to close the account. We were all set. That was it, no hassling us into staying or offers of discounts. The process was quick and painless.

This is not to address the frequent outages and other glitches experienced with Comcast, or their…read moreridiculous prices. This is addressing their "customer service." I recently called them for help. The agent to whom I was connected possessed an accent that I would have found challenging to understand but that issue was exacerbated by the background noise. Apparently all the agents are sitting together in a group so there were numerous people talking all at once so it was difficult to discern one voice from another. Instead, it was a cacophony of voices. I ended up hanging up. Their Chat Box was no better. Whatever I wrote, the response was the same. One directive was to sign in. Well, the problem I was reporting was that I was unable to sign in. Comcast is a prime example of "laughing all the way to the bank."

It's daily outages at this point. I use my hotspot more than their internet. I almost missed an…read moreexam because of their buns reliability.

I have been living at the Sheffield for 5 years and there is always a problem either the internet…read moreor TV. This past weekend has been the worst! My TV has been off for 4 days. Their support group is located overseas and they are useless.. I am about to throw the unit out the window right into Pavlov Media's lot. I do not recommend this service! I pay $100 every month for a shitty service and I don't have a choice. Actually this service is mainly the reason why I will most likely move out. Frustrated and pissed off!

Always good service from the sales and accounts department…read more Tech support always leaves something to be desired. Internet is always reliable.

If you have AT&T U-Verse (which is really good), DO NOT SWITCH to DirecTV Stream. You WILL be…read moredisappointed. Giving two stars because the support people dealt with are excellent. The guide is lame as all sports or all news stations are not grouped together. DirecTV Stream provides only a small fraction of the recording space provided by U-Verse.

Champaign is so fortunate to have a store like this! Great products, great people and great…read moreservice. Staff is super friendly and knowledgeable. I highly recommend to anyone who appreciates quality!

I've been in the store a couple of times to look around and was impressed with how much product…read morethey have. Then just before Christmas decided I wanted to get some high quality hifi equipment and Geoff and Ryan spent almost a whole Saturday with me auditioning different set ups until I found something that way exceeded my expectations in performance. These guys really know what they are talking about and don't just sell you the most expensive stuff they have. In fact they helped me find a pair of speakers that eventually I traded in for something 3 times the cost. We are so lucky to have such a place in our area.