On Friday, March 14th, I signed up for internet service with Pavlov Media, taking advantage of a…read more$49 promotion for 400 Mbps. To my surprise, I received a call the same day to schedule the installation for the very next day, March 15th. Incredible speed! I'm extremely satisfied with my experience. The service was excellent, and the installation, handled by technician Tyrone, was flawless. I truly appreciate the efficiency, professionalism, and, of course, the great deal. Thank you, Pavlov Media!

This is by far the WORST company I have dealt with. I live in a campus apartment and have no…read moreoption to use another provider. They were hired to upgrade our wifi and tore out a working system, and replaced it with crap. I get weak, broken signal in my room, and have pleaded with them for months to fix it. Nothing but push back and redundant questions, all designed to punch holes in my legitimate complaint. Today, the finally sent a guy to look things over. He was prepared to do nothing. He stayed on the phone with someone several states away, who was coaching him on waving me off. They had NO INTENTION of fixing this. My lease just renewed, so I'm boned for another year of this. I asked if he'd ever seen their Yelp reviews and his answer was, " I can't control what other people do" If you are starting school in Denton Texas, and plan on renting, ASK WHO THE SERVICE PROVIDER IS. If it's named after the guy who tortured dogs, RUN. Oe more thing. While on the phone with tech support, an "engineer" suggested my phone was the problem, and asked if I could update the phone's operating system, WHILE I WAS TALKING ON THAT SAME PHONE! Could think of a faster way to brick a phone? I can't

Unlike the other review, this is meant to be an assessment of the Customer Service Center, NOT…read moreComcast customer service in general. Spoilers: My experience was overwhelmingly positive. We had unhappily been Comcast customers for a few months. I recently accepted a job offer out of state (where there are better options for Internet/cable service (Brighthouse holla)), so my husband and I decided to close out our Comcast account. We read online that trying to cancel service over the phone is a total nightmare. The best approach is to visit a local Customer Service Center in person with all equipment in hand and state that you want to close the account. Familiar with Comcast's reputation, we gathered up our things, drove to the center, and prepared for the worst. We went on a Wednesday afternoon around 1:15PM. Surprisingly there was no line at all. The woman working at the counter called us up right away. We handed over the equipment and made our request. She said sure, no problem. After three minutes or so, she printed out a receipt for us. She explained for some reason the account had been locked and she couldn't close the account outright. To trick the system, she first removed all of our services then was able to close the account. We were all set. That was it, no hassling us into staying or offers of discounts. The process was quick and painless.

This is not to address the frequent outages and other glitches experienced with Comcast, or their…read moreridiculous prices. This is addressing their "customer service." I recently called them for help. The agent to whom I was connected possessed an accent that I would have found challenging to understand but that issue was exacerbated by the background noise. Apparently all the agents are sitting together in a group so there were numerous people talking all at once so it was difficult to discern one voice from another. Instead, it was a cacophony of voices. I ended up hanging up. Their Chat Box was no better. Whatever I wrote, the response was the same. One directive was to sign in. Well, the problem I was reporting was that I was unable to sign in. Comcast is a prime example of "laughing all the way to the bank."

After having recurring issues with a former internet provider, I made the move to Volo. I've only…read morebeen using their internet for about 3 months but I'm much happier with their prices and service than I was with my last provider. Instead of waiting around for 4 hours for them to come and install everything, only to have them not show up, they gave me an hour time frame and actually arrived when they were supposed to! I should say that you might want to upgrade your router, it made a huge difference for me.

1 star is generous. Volo was an absolute shitshow…read more They have been unreliable for years, with constant disconnections and the same problems coming back again and again. Whatever gets "fixed" never seems to stay fixed. Most recently, I had five separate serious outage periods within about a month, including multiple multi-day outages. Support was incompetent, inconsistent, and they hallucinate! They would say the connection was fine when it clearly didn't exist. I eventually had to pay for a separate 5G backup internet service just to have something reliable. Avoid Volo if you have literally any other option.

Good vibes is the best company i ever see in my life i am so happy with there service, professional…read morework ,very good attitude and polite,,i used to go best buy for anykind of electronics service they always seems rude and am not happy with there work as well but this place has done so nice work ,, 1. I have music system in restaurant and the wire they make inside the concrete wall it's so strange when they build the building they already design like that and the problem is wire get shot and all speakers is not working due to wire shot it's so tough work to fix it but the guy name john schowalter he is awesome his professional work,,, he had done very well job without removing the wire from concrete like he got magic in his hand am very happy with there service very happy , And they have all the stuff inside if you wanna buy you don't need to go best buy or somewhere else just visit in store they have all the electronics stuff i bet you will be SATISFIED with there service & product God bless you guys :) :) :)

Good Vibes is a throwback to the relaxed audio/video specialty stores of yore, yet it stocks…read morecurrent brand name gear at competitive prices to big box stores. The staff and owner are knowledgeable and passionate about what they sell. I spent over an hour discussing the advantages of similarly priced big screen Sony, LG and Samsung OLED models before choosing an LG. Jason, their installer knows TVs inside and out and is a perfectionist when it comes to installations. He actually used a carpenter's level to insure my TV was perfectly angled and positioned. He performed all of the basic set up and then some. Tell him your viewing preferences and he adjusts the set to those before he departs. I requested that my new LG G5 be set for accurate streaming and cinema and he obliged. It felt good doing business with a civilized locally owned store. (Incidentally, I paid the full retail sale price.)

I've been a customer since day one. You will not find a more knowledgeable, nor dedicated staff…read morethan this team! They will fix any problem - big or small. When you walk in, YOU are the most important person there - and they treat you that way. Doesn't matter if you're paying your phone bill, or buying a $20K home theater. No one touches my home theater other than Rick and Andy's staff! PS.. I'm not from San Francisco !

These guys are the best! They are very experienced and can get you set up with anything you need…read more Despite what people think you CAN shop local and get competitive pricing with the box stores. You have personal contact with the business owners and their professional expertise. They can get you anything you want and are not limited to certain equipment or brand. I've worked with them for years and will continue.

I was so impressed with the service at this location. I was able to upgrade to a new phone in just…read morea few minutes and then they took the time to put on my new screen protector and case. Jason who helped me is so professional and so good at multi tasking. He was easily able to assist all customers who came in while one phone was updating, or while processing paperwork. He did great! I even saved $25 a month on Direct TV. We will be back for our next upgrade. A really great experience! Thank you!!!

I have been a loyal ATT customer for over 25 years. I am relating to an experience which began back…read morein April when I entered the Champaign Illinois South Neil Street location to upgrade both lines on my account. My phone had been rendered inoperable, and the other line on the account was eligible for upgrade. I walked out with a new phone that day. The other line, which belongs to my son, was upgrading to a phone not in stock, and we were told it would be mailed to him. Knowing my son, I specifically asked Brayden to confirm if the need for return was 30 days from receipt or 30 days from activation. Brayden specifically told both of us it was 30 days from activation. I commented my son was famous for not activating phones right when he got them, and he confirmed activation. My son returned the phone to the store on 4/3 (photo of receipt attached) within 30 days of activation. Nothing was mentioned about the phone's condition, and my son says the guy checked it to see if it turned on before giving him the receipt. Note the associate name on the bill is Ronald. My July and August bills were double the amount I expected, so in August, I went into the store and inquired as to why. Brayden said it was because things hadn't filtered out yet, everything looked good, and they hadn't applied all the credits and everything should migrate within the next billing cycle. It did not. I live 45 miles from this store. As I didn't want to make a third trip, I ended up chatting online with customer service who insisted the phone was never turned in, although I offered the receipt. This agent asked for the old device's IMEI number. I explained the device was turned in to the store and I did not have access to that anymore. The agent was insistent that I needed to provide the number. What he would NOT do is provide me with a way to share the receipt with him. I decided to call the store again. I asked for Brayden, but the associate (who failed to identify himself) was not willing to give me a time when Brayden would be in, nor would he leave a message. He did say, however, "I don't HAVE to help you if you don't want it." I waited a bit, and then tried chatting online again. The next agent confirmed the phone was received, however, this agent told me we were ineligible for the $800 credit, because the phone was not returned within 30 days of receipt. Remember me confirming that with the original agent? This agent did offer me a $400 credit, and said if I could prove the associate said activation, he would make good on the $800. On 11/25/25 I went back to the store. Brayden reiterated that it indeed was activation, and said he was reaching up his ladder and I should receive an email from his superiors in a few days. Two weeks passed, and I still had not received the email, so I tried chat again, asking if they could review the account notes, and they responded no notes as to the store visits are present. This time, Nelson was able to find where the phone was returned. But....NOW I'm told that the phone was received too late, was "damaged" and therefore not eligible and declined the $400 credit previously offered. He was confused about the note from the trade in department which started off "Screen turns on/screen does not turn on" or words to that effect, and suggested I try calling the trade in dept. I did and was simply told the phone was damaged and wouldn't turn on, which I find difficult to believe when the agent accepting in person verified the phone was operable upon acceptance. On 12/4/25 I tried to call the store again, hoping to talk to Brayden. He wasn't in. I asked when he would be back. The associate, who again failed to identify himself, said "I can't tell you that." He did finally say that Brayden opened the next day. I attempted to email PrimeComm, the company who manages this location. My first email did not illicit a response. I followed up with another on 12/12/25. On 12/17/25, a person identifying himself as Dagen Ellison, District Manager, finally responded with the following: "My name is Dagen, and I am the District Manager for Prime Communications, the authorized AT&T retailer on S. Neil Street in Champaign. I have received your feedback regarding the concerns you experienced at this location. I am currently reviewing the situation and will be looking into this matter further to ensure it is addressed appropriately. Please note that this process can take approximately 4-6 weeks to be fully reviewed and resolved. In the meantime, please feel free to reach out to me directly here if you have any additional details to share or if there is anything further I can assist with. Thank you for bringing this to my attention." On 1/12/26, I emailed him asking for an update. To date I have not received a response. The lessons I learned? Don't use an Authorized Retailer, as they do not communicate well with Corporate, and don't expect a response.

Always good service from the sales and accounts department…read more Tech support always leaves something to be desired. Internet is always reliable.

If you have AT&T U-Verse (which is really good), DO NOT SWITCH to DirecTV Stream. You WILL be…read moredisappointed. Giving two stars because the support people dealt with are excellent. The guide is lame as all sports or all news stations are not grouped together. DirecTV Stream provides only a small fraction of the recording space provided by U-Verse.