This is not to address the frequent outages and other glitches experienced with Comcast, or their ridiculous prices. This is addressing their "customer service." I recently called them for help. The agent to whom I was connected possessed an accent that I would have found challenging to understand but that issue was exacerbated by the background noise. Apparently all the agents are sitting together in a group so there were numerous people talking all at once so it was difficult to discern one voice from another. Instead, it was a cacophony of voices. I ended up hanging up. Their Chat Box was no better. Whatever I wrote, the response was the same. One directive was to sign in. Well, the problem I was reporting was that I was unable to sign in. Comcast is a prime example of "laughing all the way to the bank." read more

Comcast might be the worst company with which I've ever dealt. When you have a terrible awful problem with them (and you will, all the time every time), please don't hesitate to contact the store manager directly since that's the person you need to bother to actually get something done. One of the unhappy employees at this service center was happy to give me her business card: Beth Hoffert Telephone: 224-229-3260 Mobile: 217-519-0681 Beth_Hoffert@cable.comcast.com read more

Comcast is truly the worst company in the high tech business world. It appears to be living in the 1989's with it's technology. The customer service is horrific beginning with bouncing all over and getting disconnected 5 times and placed on terminal hold before finally being able to get a human being to speak to. When you have a terrible awful problem with them (and you will, all the time every time), please don't hesitate to contact the store manager directly since that's the person you need to bother to actually get something done. Internet connection is very important to me (just like 98% of the world), and all I wanted to do is transfer my service from my current address to my new address. I ask for verification of the connection to the new place prior to disconnecting the current service. She talked so fast, she didn't hear what I said. Then she tried to rush me to agree with her fast talking statement (which I had no idea that was). It was the most horrible 2 hours of customer service that I have ever experienced! Oh, By-The-Way... AT&T Uverse isn't much better! What happened to the competition I miss AOL read more

Unlike the other review, this is meant to be an assessment of the Customer Service Center, NOT Comcast customer service in general. Spoilers: My experience was overwhelmingly positive. We had unhappily been Comcast customers for a few months. I recently accepted a job offer out of state (where there are better options for Internet/cable service (Brighthouse holla)), so my husband and I decided to close out our Comcast account. We read online that trying to cancel service over the phone is a total nightmare. The best approach is to visit a local Customer Service Center in person with all equipment in hand and state that you want to close the account. Familiar with Comcast's reputation, we gathered up our things, drove to the center, and prepared for the worst. We went on a Wednesday afternoon around 1:15PM. Surprisingly there was no line at all. The woman working at the counter called us up right away. We handed over the equipment and made our request. She said sure, no problem. After three minutes or so, she printed out a receipt for us. She explained for some reason the account had been locked and she couldn't close the account outright. To trick the system, she first removed all of our services then was able to close the account. We were all set. That was it, no hassling us into staying or offers of discounts. The process was quick and painless. read more

XFINITY Mobile has become a nightmare. I called prior to placing an order to do their credit check and so on. The agent stated that there is zero issue with starting with 2 lines to test then adding more if desired. I confirmed this twice. Ordered 2 devices. Service was decent. I was on hold for 1.5 hours in total today. The first rep could not place an order literally due to technical issues. He put me through to what they referred to as tech 2. The individual answering was barely understandable. She stated that they can not offer any additional lines for six months. The reason? Too many credit checks. The irony? THEY ran the damn things! Do NOT subscribe to this service. RUN. Now - while you still can. read more

The idiot that gave me the stuff to self install, never gave me a folder I was supposed to get. I was unable to install it myself. So they sent a guy out, and guess what, he says the previous guy forgot to give me two cables, the two most important ones. So he went and got them. Guess what, I am now charged $60 For an installation fee. No way. I'm calling my credit card company now and stopping all service. read more

While there are not many options in regards to getting Internet where I live, this place does. I believe it used to be Insight and when it was the Internet actually worked and we had found the staff very pleasant. Unfortunately they changed the name of the company and have had poor service ever since. While we don't use the web often, it would be nice if it worked when we tried to get on. We are currently looking for a new provider in the area, no longer wanting to support this company. Hopefully you will improve your service in the future, we might try you again one day! read more

I wish I could give zero stars to Comcast. We opened a new business, and they came to install or service. We have two TVs, Internet and A phone line. When the installer came, he accidentally made several holes in the wall, and he also dented other places in the wall. This wall is a shared common wall, to other businesses. And the wall had just been dry walled and freshly painted. The guy assured us that someone would come and fix all of the damage, and make repairs, and repaint. It has been three months, and nothing. I have called multiple times to Comcast. I sit on the phone on hold, I explain the whole story to someone, they transfer me to someone else, I explain the whole story again, they transfer me to somebody else, I explain the whole story again, and then was suddenly disconnected, after being on the phone for 20 minutes. And nobody calls me back. Two of the other phone calls to Comcast, I have been told that a supervisor would call me back to help us out with the situation. And help us get a credit towards our bill for the damage and the inconvenience. That has never happened, and while I have waited for someone to come do repairs, they just keep sending bills. I received a letter this last week, from a credit agency, that Comcast has turned us in to , because our bill is late. I can't stand Comcast!!!! read more

This review is about Comcast Xfinity Customer Service overall, not the Urbana Service Center! We recently moved, and used the Xfinity Movers Edge. Not only did we have the worst service trying to get our service moved form one house to the other, we had even worse service, and I didn't think that was possible, after they buried our cable and damaged the wire and we lost our cable and internet service. I spent hours on the phone on the "Customer Service" line, without any real help. I was hung up on 4 different times, promised 6 call backs that never came, and even sighed at and mocked on a call, in which I found out was a service center in Bogota, Columbia. Rating the Comcast Customer Service with One Star is honestly even too high as far as I'm concerned. read more