On Friday, March 14th, I signed up for internet service with Pavlov Media, taking advantage of a $49 promotion for 400 Mbps. To my surprise, I received a call the same day to schedule the installation for the very next day, March 15th. Incredible speed! I'm extremely satisfied with my experience. The service was excellent, and the installation, handled by technician Tyrone, was flawless. I truly appreciate the efficiency, professionalism, and, of course, the great deal. Thank you, Pavlov Media! read more

Pavlov Media - Internet Service Providers Near Me - Urbana, Illinois

This is by far the WORST company I have dealt with. I live in a campus apartment and have no option to use another provider. They were hired to upgrade our wifi and tore out a working system, and replaced it with crap. I get weak, broken signal in my room, and have pleaded with them for months to fix it. Nothing but push back and redundant questions, all designed to punch holes in my legitimate complaint. Today, the finally sent a guy to look things over. He was prepared to do nothing. He stayed on the phone with someone several states away, who was coaching him on waving me off. They had NO INTENTION of fixing this. My lease just renewed, so I'm boned for another year of this. I asked if he'd ever seen their Yelp reviews and his answer was, " I can't control what other people do" If you are starting school in Denton Texas, and plan on renting, ASK WHO THE SERVICE PROVIDER IS. If it's named after the guy who tortured dogs, RUN. Oe more thing. While on the phone with tech support, an "engineer" suggested my phone was the problem, and asked if I could update the phone's operating system, WHILE I WAS TALKING ON THAT SAME PHONE! Could think of a faster way to brick a phone? I can't read more

Trash wifi, horrible service, there is always an "outage in the area" DO NOT GET USE PAVLOC you will regret it. read more

Apartment complex uses them for internet and its down for over 12 hours at a time on monthly basis. Zero communication from Pavlov about this. Pathetic company. read more

First impressions are off to a bad start with this company. I attempted a chat session with them this morning. The chat window's been open for 1 hour and 20 minutes. No live agent yet. I called and talked to someone offshore, he wasn't even a customer service agent who could help. All he could do is enter my contact info in the system and initiate a ticket and tell me someone from Customer Service will call me back within 24 to 48 hours. In the time I've been waiting to talk to a human, I looked on their web site. Their marketing is geared to get you to buy a plan faster than needed. It markets 400 mpbs per second as only being fast enough for "lite web browsing". Far from true; you can stream media apps very well at that speed. They don't show pricing on their site, but I did find that a posting from someone saying 1 gbps is $70 monthly in another state. I get 600 mbps monthly from Xfinity for that price and that's fast enough for my family. I'll stay with Xfinity where I can get someone on the phone at a reasonable time and where I don't have to deal with outages. I left their chat window open. Now it's going on 1 hour and 40 minutes and no agent is still available. I'd stay away from this company. read more

My internet during the day time is slower than the old dial up I had years ago. download 75.16 - upload 21.5. But in the late evening it speeds up and works fine. Every time I call it's unplug this and that. Ordered costly Cat 6 cables per their request, no help. Its an ongoing problem and the techs work off of a script on troubleshooting and that's all they know. Did they offer to send anyone out to check the problem. HELL NO. At least the previous providers cared enough to come out and check it. So if you want a provider that offers no help, and reads off a script, and speaks poor English, and is costly, then use Pavlov Media. If you want better service with help, then look elsewhere. I would have given them lower that a #1, but that score wasn't available. read more

I have had Pavlov for a couple of years now. Service has been great. I had one hiccup when I first connected with them, but service since has been flawless. Frontier came around the neighborhood a couple of weeks ago. They almost enticed me to switch, but I opted to stay because I could get the same speed from Pavlov for less money. I also like the fact of "why switch it, if it isn't broke?" read more

Sales man came by said I c u already have service I Said no we dont he says its shows here u do I said no we dont he said what happened I said they never showed up he starts laughing n says were u home I said yes he said who do u have I said what difference it make he said I am just trying to give you better prices I said do u not c the no solicitation sign he said Im not selling anything I said internet n he said no I said bye u need to leave so he walks off talking crazy he goes across the street another one comes to the front yard n asks for water the other guy says ohh dont mess with her I said oh we goin there he said ya we dont have time for assholes ohh really so now Im n asshole i said who is your boss he somebody i said so what company u work for? he said a utility company I said ok I got u he said we dont have time for assholes as they were walking off I wouldn't refer my dog to them n then to try and talk to someone has been just crazy never ever will we ever use them to bad u have to leave a star to post cuz I definitely wouldnt even give them a one star read more

Literally THE WORST. WiFi goes out at least once a week and even when it's on, it's slower than ever! DO NOT sign up for Pavlov.

by FAR the worst internet service I had ever experienced. outages, instability, daily disconnects and horrible customer service. I am not sure what industry this company is in, but it has nothing to do with providing any service yet alone internet or Wi-Fi services. the main issue at the building I am a resident of, there is no other choice; they "shove" this Pavlov thing down your throat and you can not select your own provider. I can only assume they were THE CHEAPEST option...so no wonder. keep away from them if you care about your piece of mind and of course if your work from home depends on it. read more

The quality of this Wi-Fi is legitimately awful. Every single night around the same time, the Wi-Fi completely drops and you need to use a cellular hotspot if you want to get online. The apartment complex I'm living at switched to Pavlov, and the quality instantly degraded. It's the worst. read more

aweful, extremely inconsistent, slow, and frustrating service. This was by far the worst internet service I've ever experienced--constant outages, painfully slow speeds, and slow support when things went wrong. read more

The service sucks. Not another word for it. It's a daily issue over and over. Got home from work and guess what, no internet. Been on the phone with customer service for 20 damn minutes. Can't do nothing for Me until tomorrow maybe. The worst service ever!! To bad it won't let me give a Minus----5 star. read more

I've been seeing some bad reviews of Pavlov, but they are older. I have had nothing but a great experience with Pavlov. As a social media influencer and creator, I need high speed and no downtime. Pavlov delivers! Not only that, but one of the VPs came to town and rode around with technicians to make sure things are happening like they need to!! Do you see the other guys doing that??? That's a big fat NOPE!! Our service has been excellent, and their customer support has not failed once! read more

One week later and we have switched back to cable internet. We never got a functioning router from Pavlov. One thing to note--this internet company has no way to cancel service online. You have to place a phone call. I called to cancel on Saturday and they said they would have someone call me back Monday to confirm cancelation since you can only do that during regular M-F business hours. I did get a call back this time and have successfully canceled service with Pavlov. read more

My apartment complex forced all residents to switch to this service, which should've been my first red flag. Wifi overall worked fine for about a month. Then it abruptly kicked me off the network. I tried to sign back in with the same password I'd had the entire time, only to be told it was invalid. I went to the portal to troubleshoot only to be told my account was inactive. No action items to reactivate my account, no explanation for what exactly this meant, just "your account is inactive". I clicked the troubleshoot button and Pavlov helpfully informed me there was an issue (no duh) and had me press another button to fix it. Immediately once I clicked the button it said that fixed the issue and offered me a prompt to view my wifi password, which I figured would let me solve the issue! Instead the prompt redirected me to the home screen reminding me of my apparently inactive account. Still no wifi. Jumped through hoops to get on a live chat and waited forever for help. Glad I'm moving out of this apartment complex soon.... read more

Super reliable and fast, but the wheels startto wobble when you have equipment problems, service interruptions or install problems. However, recent install problem I had was resolved pretty quickly by Kerwin (464798) all the way from the Phillip8nes. Al in all, Pavlov better than HughesNet, Verizon and most others. read more

I worked for this company for over a year and was continuously harassed by my supervisor. Despite multiple complaints to HR no attempt to hold him accountable was made. He was allowed unilateral control over my career without any oversight. I was the 2nd female employee under his supervision to be let go. They also habitually lie on financial statements concerning the amount of customers to the investment firm. Their goal is to artificially inflate customer numbers. The company's sole focus is ONLY signing up customers with no follow through on installation nor billing. read more

Consistently Slow service, inconsistent coverage, frequent outage issues, even with ethernet the download/upload speed is beyond pathetic too low to even pass the FCC standard for a broadband internet connection. (See attached Image for speed test results with an ethernet cable) read more

Pavlov Media - Internet Service Providers Near Me - Urbana, Illinois

Wish I could write a 0 star. Pavlov media is the internet that comes with my apartment. It has currently been out for 3 days; this happens multiple times per year. They have also known about this problem for 3 days, as I have called them every day (took multiple hours of being on hold). I have been lied to and told multiple different storylines, all to find out that they haven't even scheduled someone to fix the internet FOR THE WHOLE BUILDING. They have the materials, they are just too lazy. Terrible. read more

Terrible product. requiring the mac address in order to connect to the wifi when products such as firesticks and phones need to be connected to the wifi before they can locate the mac address is extremely counter intuitive and possible one of the worst fucking ideas I've heard of. Whoever created this process needs to be fired immediately, it is embarrassing that this is the best way these "geniuses" could come up with in order to limit the number of devices per household. Pavlov pitches their services to apartment complexes where we are already paying $4000+ a month in rent per 4-bedroom apartment. They add no quality-of-life improvements total waist of a service and I would highly recommend against living in any apartment complex where this joke of a company is employed. read more

Anyone in Gainesville Florida knows Cox Cable was the solo provider for broadband and also a Monopoly for the city (once DSL died). So no one had a choice for high speed internet till a few years ago when AT&T started fiber service in select area's then came Pavlov which laid Fiber for a good portion of GNV. I was in the laid area and once switched on around six months after the fiber was laid, I switched over from Cox Cable. Took around two days from signing up to being installed. The installation time took 2.5 hours most of the time was the fiber install from the fiber box to the house. Once installed and provisioned everything worked and speed tests were as expected for the 1GB service (947.66 up / 936.80 down). The ONT equipment given was a Calix point 1100x Gigapoint which does not have WIFI built in. Which was great as I already had Google Nest WIFI so I simply plugged that into the ethernet port with one power recycle and all was good to go. I seemed to be the first one on my block to be installed so I expect more people to switch over from Cox crooks in the coming days. I noticed a lot of complaints but in my area everything is new from the Fiber being laid to the service which was switched on six months after the fiber rollout. read more

If I could give 0 stars I would. I've now had this company for two years (my apartment buildings) and both times they have been AWFUL. I am a student so a lot of my work relies on the internet/zoom and there have been multiple times that I've gotten kicked from zoom, my work doesn't submit and I don't realize it, etc. IT IS HORRIBLE. Apartment complex's if you care about your residents AT ALL DON'T USE THIS COMPANY. I already had to pay a flat fee for the whole year but now have to get a separate router for my apartment so I can do my work. Also, sometimes the support is helpful, but mostly they talk to you like you were stupid for calling and asking a question. DONT USE THIS COMPANY. There is a reason for 40 reviews and they only have 1 star read more

Shittiest internet I have ever used. Would NOT even use this shit if it's not used in shitty college apartments. Even my phone data is faster playing games instead of whatever the fuck this is. read more

When it comes to this internet service. I wish I could give it no stars. I've been at my apartment for a year and a half now. This is by far the worst internet service I've even had. I live in a 3 bed and the service sucks. I had to purchase a router just to get internet connection in my room because it doesn't reach my room with out it. This is the second outage we've had over here and the first one the Internet was down for a week and a half. Unable to get class work done cause of it. Then when I called the lady this time she didn't have an eta on when the issue would be resolved. She told me to contact the office at my apartments. When the office told me to contact them because they don't deal with the internet. DO NOT GIVE THIS COMPANY YOUR MONEY. It will be a waste. read more

So I used this company last year and Nothing but fake promises were delivered, I have never been the type of person to write a review, Let alone a negative one But I feel it is my duty to bring to light what this company just did to get "Back at me" Just today driving down interstate 8 pavlov media Service vehicle 919 Tried extremely hard to run me off the road, I feel this is extremely unprofessional on their part, And also extremely dangerous. I do not support companies like this Who literally try to physically hurt you for stopping all servicesYou had with them, Potential customers do with this information what you want. read more

Pavlov Media - Internet Service Providers Near Me - Urbana, Illinois

The worst internet service in history. Internet service is constantly out atleast 6times a week. Wifi doesn't even work. I am forced to use this company since my apartment made a contract with them and I am unable to use any other internet service because we are not allowed to install our own.. I'm forced to pay 100 dollars a month for a shitty internet. My dam 2008 chocolate slide phone with 2g works better then this piece of shit. DO NOT USE THIS COMPANY.SUPER STRESSFUL. I dont usually write reviews but fk me.. this is something else I had to warn other people. read more

This is the crappiest internet provider ever! It would be better to have dial up than their crap. Out 20 times in the last four months and now with "upgraded" equipment is goes out after 2 minutes of connection. Comes back on randomly then out in another two minutes. What simpletons run that circus? read more

Interfaces for the account are terrible. Connectivity is terrible. Connecting devices is terrible. I would rather pay more for decent internet but my complex is only set up for pavlov. Randomly disconnects read more

Just don't. Bad wifi, no info when outages will be fixed. Our whole dorm is connected to this service and wifi goes out for days on end. Our dorm reaches out to them, and then sends us an email saying that Pavlov doesn't know when they'll fix it. Use your pavlovian instincts- when you hear Pavlov, think of bad wifi. read more

If i could give it negative stars i would. Moved into my apartment a month ago, and the internet has been out for 2 1/2 weeks and counting. Customer support sucks, and asks you for your whole life story before they can even begin to fix the issue. L company, L apartment complex for signing with them in the first place. Pavlov's a Russian name, should've known to not trust them. read more

One of the worst customer service experiences I've ever dealt with. Agents have no idea what they're talking about. This service is provided free through out apartment complex and yet I'd rather pay another company $80/month if that was an options over this group of idiots. I talked to a girl her name was "Pamela" refused to give me her employee ID number and refused to transfer me to someone else, she was absolutely terrible and never should have been hired for her position. I called in 10/30/2021 at roughly 7:00pm. If management or owners read this this girl is an embarrassment to your organization. Please fire her also I have yet to get my internet working, I'm going to talk to my apartments about canning this company because they're that bad. read more

Our APT provides this Pavlov internet service, and I strongly suggest you DO NOT move in or live with this TRASH internet provider. STAY AWAY FROM PAVLOV MEDIA. I'll move as soon as to another residence when the apartment contract is over. read more

Horrible company that never gets back to you when they're supposed to. VP is Bud Wendelborn good luck even getting him on the phone. Classic IT people.... lazy and don't care read more

Download speeds of under 100kb/s for 2months right when my apartment made the switch called 7 times sent emails never gets fixed

My apartment building uses this ISP, and its horrible. First week of school, the wifi would shut off 10pm every night on the dot. Then, the wifi went out for two weeks straight. Every time a call was made to the front desk complaining about the lack of wifi, they said a "technician" from the "company" was coming that same day. Every day. Everyone in the building was forced to go to the library to study. Not being able to do homework in your own room is completely unacceptable, especially in an apartment made for students only. Never trust this ISP, or any building that uses them. read more

Pavlov Media - Wifi speeds after 10pm - Internet Service Providers Near Me - Urbana, Illinois

I had a more reliable internet connection in the middle of nowhere PA. I can't wait to not use this company.

Constant outages, expected from a bundled internet service with my apartments I guess.

It's extremely simple why this company delivers terrible Internet service. This review section should already be enough to provide a brief summary of their reputation though. Net neutrality was revoked many years ago. Although the legality of this act is pretty complex, it ultimately allows ISPs to slow, throttle, or block certain consumers' Internet based on their choosing. They can provide a better service if they want to. Could they dig more fiber lines? Upgrade their equipment? Hire more employees? Yes. Would it be beneficial for them as a company? No. Pavlov has already secured tons of contracts with certain apartment complexes and other various properties, and their company is nowhere as close to the other major ISPs (Verizon, Comcast, etc.). They're already stable in terms of consistent basic revenue, but only for the absolute basic service they can provide. If you, along with millions of customers live in a property that has Pavlov Media as their ISP, your only solution is to use a VPN - which allows you to reroute your traffic to an actual decent provider and provides your data encryption as well. Or, you can always find a different place to live. The apartment complexes themselves will probably just refer you to the ISP for "support" if you tried complaining to them. Condolences to those who already signed leases with properties that use Pavlov Media, and I hope those people find an alternative solution that works for them if the ones I mentioned cannot be done. read more

Pavlov Media installed a fiber internet cable for our house two months ago but still has not buried it. They had JULIE mark the utilities with flags for burying the cable almost a month after the initial connection, but we noticed JULIE did not mark the gas line and warned them of this. Pavlov has not worked with JULIE to get this resolved, and there are still flags and an exposed cable running across the entire length of my front yard. We've called numerous times, and it seems Pavlov does not care to get this resolved. They will blame JULIE, but the fact is Pavlov waited well over a month before even planning to bury this cable. And when I called last week, Pavlov told me their records indicated that the cable had been buried over a month ago, even though we've called at least once a week for the last 5 weeks. Clearly, they do not care about this. My front lawn looks like a mess. The path for the cable they laid out also runs right through the roots of my oak tree. I don't think they know what they are doing. But they are happy to keep billing us for the service despite not holding up their end of the deal. The internet has been fine, but I do not recommend Pavlov Media because of their poor customer service and lack of care for this matter. read more