I've been regular customer for the past 4 months, until today. I'm a very punctual person, and I do expect to be seen on time. Today, I wasn't seen at all. Attempting to reach out to a real person on the business line to inform them that you're outside the door- just for your call to be forwarded to voicemail. I'm highly disappointed because I leave work during lunchtime to get my weekly shots. My time is valuable. Months ago, I remember when the owner, (Keri) expressed to me that a customer was extremely upset of the same situation I just experienced. I would have appreciated if someone would have reached out to me and tell me that someone is on their way. No attempt to manage my expectations. It took for this business owner's next door neighbors to tell me that no one is the office. This is very unprofessional.
These shots need to be taken on time every week. I'm supposed to leave out of town for a few days, so I'm without taking my weekly shot because no one was present to administer the shot. Every week when you make a appointment for your weekly shot, you must pay a deposit. That deposit secures your appointment. I don't know who can take me for administer my GLP-1 shot now. I guess I'm screwed. Never again!! read more