So, I decided to take a skirt & blouse set to dry clean, because it was a little too damaged that I wasn't sure I could do it myself. Since it would be the first time I went to a dry cleaners, and this place had good reviews, I was sure that everything would go smoothly. I came on Thursday, the woman took a look at the set and said "O.k, come back on Monday." I asked her how much it would cost, and she said 9$. So I paid her 9$, she wrote me up a slip, and I left.
Coming back on Monday
first off, she mixed up which slip was mine. Mine had a tab of 9$, while she picked up one that said 13.25$. Then, since my slip did not say "paid", she asked me to give 9$. I'd already given 9$, so I was very confused on why I first had to pay an extra 13.25$ and figuring out that she had the wrong slip, why I had to pay my bill again.
Upon realizing that I thought I had already paid, she blew up and had a fight with my mother.
The woman there was very unprofessional, screaming and yelling and blaming me for forgetfulness/clumsiness with a Chinese word which would be considered quite rude. I was not at all worried, and started saying that alright, if you forgot somehow that's fine because I can just pay you another 9$
but before I could finish saying the word "somehow", the woman went off on another tangent about how "it's your fault!!! if the customer paid beforehand I write the word "paid"!!!!!!!!!!!!!!!!" Apparently she didn't want the blame for this whole matter.
I distinctly remember giving her 9$, I am neither forgetful nor clumsy, and I was also much more calm than she.
I would not recommend going here, with such horrible customer service. Honestly, a problem comes up and the woman blows up and handles it like a kindergartner. I'm not that old myself and I was just slightly amused by the situation because she went off on such a limb.
So, my mother and I paid her another 9$, and left in a rather bad mood. read more
