11 Year Customer - I've lived in three locations in San Francisco in the last eleven years. This is in a time before on-demand services like Uber and DoorDash. Alabaster Cleaners has always put the customer first and has delivered clean bags of folded laundry to me. Alabaster Cleaners made my life easier. Thank you! read more

The best folding service in the city. Front door pickup and drop off with 24 hr turnaround. Staff are kind & professional. Recommend highly! read more

Alabaster Cleaners - Alabaster Cleaners laundry pickup. - Laundry Services Near Me - San Francisco, California

DRY CLEANERS FROM GOD! They picked up my clothes from work in FiDi at 8am and delivered it at my doorstep in Hayes Valley at 9pm. SAME FUCKING DAY! NO EXTRA CHARGE!! I EVEN GOT A CORPORATE DISCOUNT!!! and my clothes have never looked better. They look soooo new that I feel bad to wear them now. I'M SO EXCITED!! Educational: Alabaster has locations all over the Bay Area. P.S.- CAPS are inspirED by my neighbor Ed M :) read more

Unreliable and untrustworthy. Here is my account of our odyssey with Alabaster SF. 6/13 Alabaster driver picks up 2 big bags of laundry at our home. 6/15 Alabaster driver returns about half of the laundry. We pay $25. I claim that about half is lost to him. He swears that this is all he ever got. I tell him we will wait until the laundry has gone through our own next washing cycle so we know for a fact if something has gotten lost. 6/25 Laundry goes through our own wash cycle and we do indeed find many items are missing. 6/27 I email Alabaster claiming lost laundry including a detailed list and asking for reimbursement. 6/30 Alabster's manager emails me, apologizing for the inconvenience and announcing that they would conduct an internal investigation, for which they would need 1 to 2 days. 7/5 No email from Alabaster has arrived regarding the results of their investigation. I send them a follow-up email 7/7 Alabaster's manager sends me an email in which they agree to reimburse us for $250 for lost laundry, which I reproduce in its entirety below. From: San Francisco Delivery sanfrancisco@alabastercleaners.com To: Karsten Weide karstenweide@xxxxxxxxx.com Sent: Thursday, July 7, 2011 1:39 PM Subject: Re: Comment from San Francisco Hello, Mr. Karsten Weide I would like to thank you again for your patience. We have investigated the matter as much as possible. We have searched our facility thoroughly, and we have contacted all customers that received service the same day as you, and none reported receiving extra items. The driver has relayed that he can not recall the amount of laundry that he picked up from you. The log kept at store indicates your order weight 10 lbs before being laundered. The laundry attendant is extremely confident that the order was correct. In the majority of the cases where laundry is reported missing it is generally found by the customer at their home. In cases, though rare, where there is a mix up in the store one customer who received service the same day will receive an entire bundle of laundry that is not theirs. It has never happened that laundry was mixed inadvertently. However, given that the driver can not recall exactly what was picked up we can not verify our accounting either. Because there is still some uncertainty on our end we would like to offer a settlement of $250.00 for your missing items. We work really hard to try to maintain a high level of customer service, and we do appreciate your patience. We are especially saddened that this was your first service with us. In the Wash & Fold industry it is common practice that wash & fold items are "at your own risk" items, meaning that since the items are not counted and tagged like dry cleaning there is no way to validate claims for missing items other than the weight upon receipt, and the memory of those involved in the process. For dry cleaning and laundered shirts replacement costs are deter minded by the age of the item or limited to 10X the cost to clean the item. This is a standard dry cleaning guideline. We hope you will accept this settlement offer. In the case that your items are found we will gladly return them to you promptly with no change to the settlement offer. Please contact us if you would like to discuss this offer. If this offer is satisfactory please respond with the name the check should be made out to, and the confirm the address. Best Regards, AC 7/8 I accept the offer of a $250 reimbursement check by email. 7/15 No check has arrived, I send an email to follow up. 7/22 No reply to my 7/15 email. I call the manager who suddenly reneges on the agreed-upon reimbursement with a slew of excuses (your email accepting the reimbursement was unclear whether you accepter the $250 offer, we never got the second bag of laundry, we can only give you a credit against future business [like we would give them more business before they made good on the damage they caused], you have to produce receipts for all the lost laundry...) I send Alabster an email, setting a 48 hour deadline to deliver the reimbursement check to us. 7/24 No check has arrived. e In the aftermath, I reported them to the BBB, who contacted them repeatedly, but they just played dead. Now they rate an "F" with the BBB: http://www.bbb.org/greater-san-francisco/business-reviews/dry-cleaners/alabaster-cleaners-in-san-francisco-ca-378733#reasonrating Do I sound gleeful? You bet I do. read more

Called and got an answering machine. I called back and left a message stating that I wanted to start service. It has been 2 days and no call back. That is a true sign of a failing business. Don't waste your time. Price should not be the main factor when searching for a laundry service which handles your expensive clothes. read more

Apparently they are too busy to take new customers on their pickup/delivery service. (Found this out only after trying to work with their schedule and was rejected service) Too bad for them - we would have been loyal customers if the service was good. I really should have believed these past 3 bad reviews. read more

For transplanted New Yorkers or anyone else who generates a lot of laundry, Alabaster cleaners is a godsend for one simple reason - they pick up and deliver between 7am and 9pm for free. Seriously, how great is that? I live in Jackson Square and usually they are able to respond within 15 minutes of calling. They take about a day to turn around the clothes. As far as the cleaning goes, they are fine - I haven't noticed any problems (and I've sent a LOT of clothes there) with either wash and fold or dry cleaning. They are also a little on the pricey side. But they pick up. And deliver. Its so great. Update - they now do not pick up and deliver on the weekends. I've docked them one star for that read more

This review is a bit of a laundry list (get it?... laundry...list...?), but bare with me. Once upon a time, I was a lazy bastard who didn't have time to do my own laundry before hopping on a plane down to LA, to perform my bridesmaid duties in dear friends' wedding. So, after seeing a 20% off door hanger from Alabaster, I called for Same Day Wash & Fold, advertised all over the website & said door hanger. I confirmed twice upon my laundry being picked up at 7:30am, that it would be returned by 8:00pm that night, so I could pack & sleep some decent hours before waking up at 5:30 the next morning and commencing what would be a weekend of satin, sleep deprivation, and too much champagne. At 8:30pm that night, after my laundry STILL had not arrived, I called Alabaster and found out that my laundry had not even been cleaned or taken out of its laundry bag that day! (Horror!) While I was willing to live up to many a bridesmaid cliche that weekend, I refused to be "that bridesmaid" who went commando and/or wore sweat pants throughout the whole festivities. Some of the staff offered to stay late (very kind... but it was after I made a big stink about it), and I waited up that night, till 11:30pm, for my laundry to be delivered, and arrived, sleep-deprived to LAX the next morning. So, I was all poised to write a scathing review of Alabaster... until.... not only did they give me that laundry for free, but they also gave me a $100 credit! AND called me on the phone to apologize a week later. Holy crap! It's not often that people eff something up and then go above and beyond to remedy the situation. Seems like the kind of customer service my Grandpa always refers to as "the good old days". So I guess there are happy endings after all. THE END. read more

"Apparently they are too busy to take new customers on their pickup/delivery service. (Found this out only after trying to work with their schedule and was rejected service)" -Tina P. ^VERY true! I called in the other day to schedule a pickup (lol, after reading all these reviews I was surprised someone picked up!), the person asked where do I live and what not, I gave the guy my address, then afterwards he asks, "Are you a new customer?" and I said, "Yes" then he goes, "Well our driver is in downtown at the moment (which I don't live at), and I can have him to come down tomorrow morning instead." Well, I was fine with that, and I asked, "Should I call back tomorrow instead?" and he goes, "No it's fine. I have your information." and I said, "What time should I expect him to come around?" and he went, "Around 10 AM." and that ended the phone conversation. Now it's the next morning and I'm up around 9:15 AM to gather my belongings and I woke up a little early just in case the guy decides to come up a bit earlier too. Fast forward to 10 AM, nobody shows up. I decided to give them a call, and of course, nobody answers. Tried calling again around 10:15, nobody answers. Okay..it's about 10:45 AM now, I'm just gonna give this place one last shot, nobody answers and I'm not gonna waste my time leaving a voicemail. For the Yelpers who get their laundry picked up in a timely manner as promised, or have had good experience with them, kudos to you. It's the same reason I decided to give this place a shot, I figured there were more good reviews then bad and hopefully I wouldn't have to be one of the negative reviewers too. It's a shame (for people like me and others who tried getting service from them but got nothing), because I gladly would've continued service with them every month for my laundry (I'm new to this whole Wash N' Fold thing), if they had just came the first time around like they said they would, even after I offered to call back again the next morning. Atleast keep their word if they're saying I don't have to call back the following day or be honest that they can't take anymore new customers at the moment. read more

new staff = new attitude =friendly and helpful service.

I've been a fan of this place for going on a year now. Great service. They pick up and deliver, which is fantastic. Only problems: the people that iron the shirts must use some sort of heavy press...because it's ruining all of the buttons on my shirts! read more

5 stars. *1 - Online ordering *2 - pickup and delivery *3 - Heavy duty laundry bags *4 - 6am to 9pm *5 - same price as the place down the street read more

************************USE AT YOUR OWN RISK************************* Lost clothes, missing and broken buttons, stains that werent there before they were handed over! read more

It saddens me to hear that people have recently had issues with Alabaster. I've used their services off and on now for 3 years and have NEVER had an issue. They've always been on-time when picking up or delivering my laundry, and if they were ever going to be late, I've received a call. Syndey M.'s review on 4/2/2010 is very interesting as just yesterday (4/7/2010) my boyfriend scheduled pick-up service for this morning at 8am with a drop off of 6pm...and he's a NEW customer. Very odd indeed. One word of advice if you use their online scheduling...make sure your requested pick-up time is 6 hours in advance...BUSINESS TIME as the website mentions. I wouldn't use anyone other than Alabaster. Their laundry comes back clean and smells wonderful. Not to mention that it comes neatly folded in blue wrapping. :) read more

I did not know laundry service could be so good! When I switched to this service, I saw a visible improvement in the cleanliness of my whites. The detergent is hypoallergenic and smells wonderful. -- The best part is they will pick up & return laundry to your choice of location & it arrives in small stacks wrapped in paper so the stacks to not tip over. The folding quality is flawless! The owner is a very nice man with a good heart & I feel I happy about choosing his business. Another gentleman has also gone out of his way to expedite and deliver my dry cleaning when I forgot my request interfered with a travel date. I feel comfortable declaring Alabaster Cleaners as the best in San Francisco. read more

I love alabasters. The delivery dude (Anwar) is the best and is so polite. My clothes smell nice :) However, I only gave them 4 stars because of two reasons. 1. Their prices went up from $1.00/lb to $1.25/lb which they didn't mention to me. 2. I've had a few things ruined in the past (when I think it was under different ownership) but not enough to seriously complain. AND for a while I too was getting strange white streaks on my clothes. I think this was while they were transistioning to a new soap. I haven't noticed the problem lately. read more

Update! I've been contacted by Alabaster, and was informed that they've addressed many issues. We'll work something out perhaps. Stay tuned. I've updated the stars due to the excellent customer service. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - How the mighty have fallen. I had used Alabaster's services for over two years. Once or twice a month, about fifty, sixty pounds to two people, plus $20 - $30 dry cleaning. When I first found them I was in heaven. They have many good points; free delivery, free pick-up, friendly people. I really like them, as people, but as of the last five months or so, not so much as cleaners. I started noticing some slight beach blemishes on my towels, and, I'm no metrosexual, but I was a bit disturbed. Not enough to buy new towels mind you, but enough to mention it. That abated the problem for a while. But my whites weren't white. And they never got any better. The last straw was when I'd sent a brim out for dry cleaning. I wasn't dirty but I'd crumpled it up pretty badly- the kind of crumpling that the three blind mice couldn't miss. It cam back slightly more crumpled. More. I don't think that I should have to give explicit instructions for something so evident. Plus it cost me $4 for the extra wrinkles. read more

What's funny is that I lived around the corner from their store for five years and never realized they were a delivery laundry service, and now that I live ten blocks away, I find them on Yelp. My washer and dryer are in the basement, down a flight of very steep stairs. I tore the meniscus in my left knee and find the stairs very difficult, especially carrying anything. As a consequence, my laundry was piled to the ceiling. So I came to Yelp, searched for "service laundry," and saw a lot of good reviews for Alabaster. They deserve them. I've used them three times now, and my clothes are just so wonderfully clean and folded so well that I can now fit everything into my linen closet and drawers, whereas before, I had overflow into other closets and rooms. The price is affordable for me, and even the one time there was problem (for some reason my web reservation didn't go through), they raced over when I called, and got my laundry back to me -- same day! Love them. read more

Yikes. I had a confirmed pick-up tonight, and was stood up. No call, no nothing. Not very pleased with the customer service/product at this point. *********UPDATE*************** They came the next morning to pick up my laundry, and were very professional. Anwar (the guy who came to pick up) was super friendly and fast. My clothes came back on time a day later and were folded the *best* I've ever seen from a wash n' fold shop, and the price was completely reasonable. I will go here again, for sure. read more

I have been reading the reviews here about Alabaster and they do not disappoint. I came here for dry cleaning and mentioned that I was a first time customer and automatically received a discount off my entire order. Sweeeet! The turnaround was two days. Not Bad. My clothes were clean again after all those drunken nights! =) When I arrived to pick up my order I saw the famous Anwar and chatted with him for a bit. He had a van and large bags of laundry waiting to be delivered. I haven't used the delivery service, but I am sure that it is amazing based on the reviews on yelp. read more

It's not that I hate doing laundry- I actually like it but I have a physical disability which makes routine stuff like laundry hard. I have plenty of offers from friends to help me but for some reason I feel too guilty to make them do my chores even though some of them swear they really want to. I've worked in housekeeping and retail before and I'm secretly a perfectionist in this one particular area of life... so I'm a little worried I'd accidentally melt down on on one of my do-gooder friends if something got folded imperfectly. This is where Alabaster Cleaners comes in. I call. They pick up my whole entire neglected wardrobe worth of laundry. I pay them and they bring it back clean, folded, and wrapped and sorted neatly like it's my birthday and I'm getting new clothes as presents. It's a bit spendy for me but when I just can't do my laundry myself and can't bear the thought of making friends pick up another chore of mine, this is where I turn. I like clean laundry as much as the next person and using this service has always been a real treat. read more

Amazing service! Super punctual and very friendly! I recommend it highly; and it's so money worth it. They pair the socks for you!!!! How amazing is that!!!! read more

Update 1/30/14 - they stopped service if you couldn't leave your clothes outside to be picked up and dropped off. So I switched to using Wash1 and have been super happy. Also Wash1 is cheaper. ----------------------- LOVE LOVE LOVE These guys. Hurt my ankle and couldn't walk at all. No laundry in my bldg and I couldn't walk to the laundromat. ALABASTER TO THE RESCUE. Seriously. Now that my ankle's better... I can go back to the laundromat. These guys are so great and it's so convenient. I call - they pick up. Deliver back anytime the next day. If I can get up early and they pick up by 7am - then I get my clothes back the same day. I'm allergic to fragrance and so they wash all my stuff fragrance free every time. Fold my clothes by category. Match my socks. All I do is put the clothes away. Reasonably priced, excellent service, and GREAT guys all around. Alabaster Cleaners is my savior. I'm bummed to read folks have had problems because after 2 years of using them - I've NEVER had a problem. Highly recommend. They are AWESOME. read more

Well, my laundromat days are over! They pick it up, drop it off, use MY detergents. What more could you ask for? I am however, going to provide them with a key to my garage door as I found them not consistent with my requested pick-up and drop-off times. Who wants to wait around for an hour, never knowing when the doorbell will ring (makes it hard to get ready for work!)? And even though I ordered a 7 pm drop-off, they called at 6:40, when I was not home, and said they were in my neighborhood, then gave up. I think giving them the key will eliminate that issue. Otherwise, wow! How nice. And remember, they don't just wash it, IT IS FOLDED!!!! WOOHOOOOOOO! Carlos and especially William are soooo nice. read more

This is not a professional business at all. I tried for 2 weeks to arrange a pickup for cleaning. I tried twice through the website. No response. I left 3 voice messages. No reply. I texted twice. Still nothing. I finally lugged the bag over to the physical location. I asked him why did you not pick up our cleaning. This was his answer," I was embarrassed. I stepped in s*** outside your business." My response was so you couldn't just pick up the phone and tell me that we are not doing business anymore? Not only did I have to take time out of my day to contact this business but now I will need to find a reliable and more customer focused business for our cleaning needs. If I could give 0 stars, I would read more

I'm usually doing laundry on my own. After a long vacation, I was overwhelmed with piles of laundry. When I got back I didn't have the time to sit at a laundry mat. My neighbor recommended another laundry place but you had to drop off and pick up your laundry. Alabaster is different, in a good way. Free of charge, they will pick up, fold and drop your laundry off for you. First time I got a 30% discount on laundry. Free laundry bag. Just today, I got a follow up letter in the mail from them thanking me and a 20% coupon for my next laundry order. My first order was back in December. Here we are in April and I get a follow up coupon....nice! Plus...laundry orders are ready within 2 to 3 days read more

We have been using Alabaster for a couple of months now and can not rave enough about the service. The friendly delivery guy comes and takes our laundry once a week and brings it back a few days later (you can have next day if you want) all bundled up in beautiful blue paper ready to put straight back into the closet. We have senstive sin so opt for unscented detergent which has been just fine. And to have someone match your socks up for you I would pay for alone! They also do a pressing service which is expensive, but for times when you are really busy and ironing is the last thing you need, it is a godsend. It does feel indulgent to use this kind of service, but when you add up the time and effort it takes to haul everything back and forth to a laundrymat it is worth it. So until SF apartments catch up with Europe and come WITH a washing machine we will continue to use this service. read more

they killed it for me by not showing up! i was so excited to find cleaner who picks up, delivers and will use the laundry soap of my choosing. i made my first appt on line 4 days in advance - what a pleasure. then they didn't show up! and when i called to find out if there was a problem they didn't know who i was (even though they had responded twice to my reservation with a confirmation 1st and answers to questions 2nd). he was completely unapologetic and when i asked if they could come the next morning i was told they were too busy. wow! the get an F- in customer service. read more

I've been using Alabaster for over five years. They've consistently delivered good quality laundering and dry cleaning with free pickup and delivery, competitive prices, and great customer service. Just text them on a weekday morning and they'll pickup your bag and return it the next business day. There's very little not to like about that! Kudos to Anwar in particular. read more

Saw the shitty reviews and almost didn't make the call but words from a friend urged me on! I got the big ass laundry monkey off my back for $22 bucks and they picked it up one morning and dropped it off the next. My idea of money well spent. The laundry smells fresh, it's clean and I didn't do a thing but sign a check. No signs of crappy business at this point. Why didn't I do this before? read more

I got over the fact a long time ago that I am too lazy to do my own laundry. I have been using Alabaster Cleaners for about three years now without any major problems. I love that they pick and deliver, and I always get my stuff back the next day. I also love that they climb the three flights of stairs...not me!!! read more

Allow me to add one additional note to the comments below (all of which I agree with): Alabaster takes your credit card number the first time you use the service and then saves it, so when they drop off your clothes, all you do is sign on the line and life goes on. So simple, so obvious, so easy.....and yet, who else is doing it??? read more

Our laundry area at home is broken. Some electric crap, and the ll still hasn't fixed it. So we ended up with 70 lbs of laundry and didn't know what (read: didn't want to deal w/ it) to do. So we called Alabaster, they picked up our stuff at 7a on Monday, dropped it off at 7a Tuesday. Beautiful. Minus 1 star b/c they didn't use bleach on my whites, but otherwise, the ideal way to do laundry. read more

Alabaster cleaners is absolutely the best. They come to my place whenever I want (even last minute). They deliver. The prices are reasonable and the staff is super-friendly. And they don't ruin any of my clothes like Noe Valley Cleaners (what a great idea!). These guys rock. You should do business with them. read more

I've been using Alabaster for years now. Same-day service if the pickup is by 8:00AM. Wash and fold everything, wash and press dress pants and shirts; pressed items come back in plastic. Free pickup/delivery during the week (not the weekend), and in many cases, they've been able to pick up the same morning I've called. Unfortunately, they discontinued their web-site pickup order form. read more

This is the best thing ever-- I have a bag full of dirty laundry, and someone picks it up when they say they will, they drop it off the same day, and everything is all folded and wrapped up. What more could you want? Best thing ever for a lazy mofo like me... When you calculate their very reasonable fees and a tip for the driver, and compare it to the alternative-- having to remember the quarters, having to schlep it downstairs, waiting for my turn for the washer, then the dryer, and so on and so forth... it's totally worth it! read more

Alabaster Cleaners is a great service with friendly and trust worthy staff! Laundry has never been so easy!!! you bag your laundry with the great bags they supply, they pick up the laundry, do the laundry, and bring it back!!!! it's amazing! I can't live with out them! read more

Oh, so sad to see the negative reviews here. I have used Alabaster Cleaners for a couple years now. They used to do both my W&F and dry cleaning, but I moved out of the area and now do my own W&F, but I still bring my dry cleaning into work and they pick it up from there. If I could figure out how to gracefully lug my W&F bag to the office I might reconsider! read more

Anwar and his team are top class ! Friendly, kind and understanding I always enjoyed greeting him each week. As a mum of 4 small children and a busy husband, wash and fold was at the bottom of my to do list :-(...lucky for me my huge bag of weekly wash bag of clothes are collected Monday morning & returned by Tuesday 3pm in pristine condition beautifully cleaned and folded, no stress, no hassle, very little expense ( under $50 a family of 6 most wks and bag was 4ft high ) and more time to be with my family - a no brainer ! Thank you for a brilliant service and essential investment to any busy family 10/10 read more

Alabaster Cleaners has been a life saver. I have been out of the area for far too long, and coming back had mounds of wrinkled up laundry and dry cleaning that had been packed away. It was overwhelming just thinking about it. Problem solved - they picked up everything and brought it back in two days. Yeah. Also environmentally friendly to boot - no chemical smells on my dry cleaning, and I got to choose my own wash & fold detergent. That was pretty cool as I tend to be a little OCD. read more