They take very good care of your clothing. Very good quality and value for what you get in return.

Ruined multiple pairs of clothes and then didn't want to admit it. Did not adequately pay me back. Do not recommend this place, owners were extremely rude about the whole process. read more

My wife dropped off her jacket for dry cleaning and they returned someone else's jacket that looked similar ! They tried to convince her it was hers, then claimed another family member must have picked hers up. The eventually just started talking to her in Chinese with no interest in resolving/compensating. Never again. read more

I've been using them for a while for my wash & fold needs. A typical bag of clothes costs me $24 a week. They do a good job and I don't mind giving them the business. read more

I love this place!! I'm short & bring all of my work slacks here for tailoring. Recently, Ellen tailored a pair of hiking pants beautifully just the way I requested (see photo). I come here weekly for dry cleaning my work clothes. I also have several Burberry coats and other designer dresses that I bring here for cleaning. I trust them & highly recommend this place :-) read more

Burns Cleaners - Tailored hiking pants to shorten them & add black fabric so they would go over my hiking shoes :-) - Laundry Services Near Me - San Francisco, California

Horrible - do NOT ever go there. I sent a new pink suit from Tahari. Not cheap. I have to wear it to an important meeting. They destroyed the buttons on the jacket and said they don't take any responsibility if they destroy your clothes. Miserable and horrible behavior. Don't use them ever. read more

Very good customer service and quality work at a reasonable price. No complaints at this time.

Decent dry cleaners. Dropped off a coat, pant, a tie, and a bowtie. It took 3 days for them to have it ready. Came out to ~27 dollars. Nice people, but nothing special. Would come back when I need something else to be dry cleaned. read more

Best dry cleaning experience EVER! I brought my suit and dress shirt in to them on a Monday afternoon to be cleaned and pressed. After updating my info on their computer (my phone # had changed), the owner asked me if Friday would be ok. After telling her that I had a funeral to attend on Thursday morning, she smiled and said, "Ok, your clothes will be ready Wednesday afternoon." This is typical of the phenomenal customer service at Burns Cleaners. On Wednesday, not only were my clothes cleaned and pressed to perfection, the price for the cleaning was only $15. Fifteen dollars! What a bargain for such great service. I've brought work uniform shirts in here before for alterations and have always been very pleased with their work. Burns Cleaners is the kind of establishment that makes me wish Yelp had a 6th star to give out. read more

Burns Cleaners - Laundry Services Near Me - San Francisco, California

Burns Cleaners are friendly and reliable. Always get my items on time and in good shape. Following COVID protocols. Support our great local neighborhood businesses! read more

Went here to get some work pants hemmed. My usual place was closed due to the pandemic and this place is close to my work. They did a great job! The pants were ready before expected time and I think they even cleaned the pants for me . Pants for great and will be going back here in the future! read more

Really great service. Impeccable alterations skills. Highly recommended. Very affordable prices.

So a dear friend invited us to Roam Artisan Burger's opening party (yes, it's good - go try it). As someone's drunk date (probably first and last) was gesturing wildly, he lost control of his balance, as drunk young men often do, and started a domino effect that ended with an innocent bystander flinging his glass of red wine onto my newish yellow silk top. As I looked at the ugly red stains that were not supposed to be on my shirt, panic quickly ensued. But then I remembered I had Burns Cleaner on my side and they have never let me down. Besides, the party was still young, so I took a deep breath, drank more wine and enjoyed myself the rest of the night. When I picked up my top from the dry cleaners I basically squealed with glee: the stains were completely gone. Undetectable. Burns Cleaners provides an organic dry cleaning service and always delivers what they commit to. I absolutely adore the lovely lady behind the counter. Over the years, I've trusted her to do everything imaginable and have always been pleased. Burns Cleaners, I appreciate you. read more

Burn's Cleaners has been cleaning my clothes for the last ten years and they have been as consistent as the sun rising each morning. I have never had a problem with them whatsoever and their cleaning methods are apparently organic. The owners are very honest as there have been a few occasions where I left money in my pants and they have returned my money with my clothes. They will also do minor repairs (replacing a button, fixing a hem) for you free of charge. They remember your name so that each time you drop off or pick up your clothes you do not have to tell them. Last but not least, they always offer to help you bring your clothes out to your car which is a nice touch. It is good to know that not all great customer service has disappeared. read more

So I never would have even thought about reviewing a dry cleaners before I walked in and saw their little yelp sticker on the window. Anyways, this place is in a great location in West Portal. There's two limited parking meters in front, where you can just drop by and drop/pick up your dry cleaning. Onto my experience: I came here today with my dad, just so I could see where he takes his dry cleaning and to dry clean some of my shirts too. The first thing the dry cleaner says is, "Is that your son? You look really handsome." Sucking up to me? Maybe, but thumbs up in my book! My dad always goes here and he's super picky about his clothes, so I figure their services can't be bad. When we asked to do 2 separate orders of my dad's shirts and my shirts, the man didn't complain. He told me that I could pick mine up next Monday, but I asked if I could get them by this Friday, and he said it would be no problem. Overall, this has been a great dry-cleaning experience for me. Sure, the shirts costs a little over $2/each to dry clean, but I'll definitely be returning here again. read more

It appears they have recently changed hands. I really liked the previous owner...she was very friendly. The new people who have taken over are just okay. I miss the other person who used to assist me whenever I dropped off my clothes or had something hemmed. Now, I'm afraid to have anything hemmed there because I have no idea how the quality of the hemming by the new staff will be like. read more

I'm scratching my head over the previous review which was written about 3 months ago about switching management. I've been coming over here about once a week for a year and it's the same extremely nice ladies. Helen is a dream. She remembers you and your preferences after your first visit. On top of that, I've come here a couple of days before the promised date to see if, on an off chance, my clothes were ready (i really wanted to wear that specific dress) and it was. They're on top of it. I love them - their alterations are impeccible as well. Highly recommended. read more

I love this place, I moved recently to the neighborhood and the service is amazing. I go there all the time now. The lady is always very nice :) read more

I have been using the services of Burns Cleaners for years and have always been happy with the work they do. I recommend them highly. Michael read more

Nice people, decent prices, fantastic that they pick up & deliver so expeditiously. HORRIBLE that they ruined two of my very expensive jackets on two separate occasions! First time I tried them, the interior lining of one of my suit jackets was burnt & torn. I thought, it's not that noticeable & maybe it was a random accident. So I tried them again, they burned & completely very noticeable ruined the inside lining on my favorite jacket. Incredibly disappointing. I'm sure they're good with average things or perhaps inexpensive processed fabrics, but DO NOT trust them with anything that you cherish or paid a lot of money for, definitely not expensive materials. read more

Top notch above and beyond the call of duty!! They're SuperDuper friendly at this business, and did some dry cleaning for me that was exceptional. They straight up even fixed an error that another dry cleaning company had made. Now that's service! ~Diana read more

I have never used this kind of service before. Nice staff. They could take care of my clothes. I was really nervous about my dress because I had a special event. Everything was clean without any damages. Good price policy (for 2 pans, 1 dress my total was 46$). read more

Not only are they organic, they're super friendly too! Will fix any problems your clothes have, no extra charge. Hem your pants, take in a skirt. Walk you out to your car with your cleaning. Very friendly, great service. Try them, you'll love em! read more

I am always so thrilled with Burns Cleaners that I feel compelled to call and say thank you when I get my clothes home and open the bags. Every time I leave their store, I feel like I have a new wardrobe. The cleaning is incredibly thorough, I have no idea how everything comes back so new looking! I usually buy classic pieces that can be worn for many years, but eventually all clothes get a bit ratty -- Burns really saves the day on those garments. My favorite dress is almost 20 years old and Burns has it looking like I just purchased it last week. Also, their tailoring work is phenomenal !!!!!!!!! Know what else is really nice about Burns? They are so sweet and kind to their customers. :) read more

If I could give this place zero stars after my experience this morning, I would! After reading such wonderful reviews and living only a few blocks from Burns Cleaners, I was excited to bring in my pants for alteration. I explained to the lady how I wanted my pants hemmed and tapered and she quickly fitted them. When I asked how much she said, "$14"...I said, "Wow. For being hemmed AND tapered? My other place was $24. Fantastic!" She gave me a slip and told me they would be ready on Thursday... I went in this morning and forgot my slip. He looked me up quickly and told me that it was $36. $36!? I told him that's not what I was told or agreed on and that I would of gone to my other place which charged $24. He said, at least 8 times, "Yes. $36. It's for alteration AND taper...lots of work". I told him I understand that but I was told $14 and $36 was NEVER discussed. The woman was standing near him and didn't even jump in to say anything! Not a "I forgot to mention" or "you're right. I never said that". She just stood there! I didn't want to fight and he said "How about $30". Whatever, sure. Not worth an argument over pants, but he was incredibly rude and I will not be going back. Oh, and they did a terrible job with the alteration. Made my pants "skinny" and left them baggy near the knees. $30 and a wasted $140 pair of pants...complete failure. read more

I tend to stay away from clothes that need to be dry cleaned or pressed but I do own a couple pieces that are the exception. Usually, I'll put them on my boyfriend's pile of things to take to the dry cleaners and he'll take care of them. He chose Burns initially because it was on his way to the MUNI station and super convenient. Now, he goes there because he loves the service and the fact the woman always remembers him. I recently dropped a ravioli (nightmare) on a white shirt and brown linen pants. I was convinced they'd have to be tossed. Burns Cleaners got the stains out and gave them a nice cleaning and pressing, all ready to wear to my next event. Thumbs up! read more

Burns cleaners does a perfect job every time. They are also extremely nice people who always remember you, and take great care of your stuff! On top of that they are organic, and their prices are great. Burns is by far the best dry cleaner we have ever used. read more

Good service. Dropped my peacoat off monday it was ready friday, but she was willing to make it ready sooner. It cost $9.95 and the peacoat is in perfect condition. read more

I don't think they are expensive, but that might just be me. They are great and that is important to me.

Been bringing clothes here for 8 years now. Fast, friendly, and very helpful. Was recently in a bind when I discovered a spot on my suit coat just before needing to get on a plane to attend a funeral. Ran it down to Burn's and within an hour it was cleaned, pressed, and for no charge. read more

Overpriced, but I assume that's due to the location. Much better options around if you're willing to drive a couple minutes.

Fantastic service! They always do a great job at very reasonable prices. They have never messed up any of my orders and there has never been a delay. Plus the family that runs it are wonderful loving people who genuinely care about your clothes. read more

I wish Yelp allowed a zero star rating. I brought in an expensive blouse for dry cleaning and when I got it back it no longer fit. They completely stretched out the neckline to the point where it is now unwearable and good for the garbage. When I brought it back, the woman refused to take responsibility. She first blamed the manufacturer, and then the retailer. She said I should return "the defective" blouse to the store. What?!? I don't even remember where I bought it. She insisted that the material was below par and should not be dry cleaned. Okay - then why didn't she caution me when I brought it to her in the first place? Her brusque and argumentative manner was even more upsetting than the ruined garment. About a year ago I had the same experience with them but decided to give them another chance since after all, everyone is entitled to a mistake (although I didn't appreciate their rudeness in dealing with that matter either). This is one time too many. If you want to patronize an honest, reliable business go somewhere else. There are lots of other dry cleaners within walking distance. read more

The owner, a Korean man has always been nice but I returned an item that they didn't clean well and since than he treats me like a fifth class citizen. Bye bye burns cleaners. Too many other choices. read more

I had been going to Burns cleaners for years and reasonably pleased with their work. However, I recently brought some of my husbands Tommy Bahama shirts to be cleaned and two of them came back still very spotty. They tried to clean them again, which left some of the spots lighter than original color. I complained, as the shirts are quite expensive. All they said was that subsequent cleaning would even out the color. My husband said to let it go not to argue with them. Well I wasn't going to go back to them, but decided to give them another chance. I brought a white jacket of mine to be cleaned, as I got some brown fluff from Stargazer lillies on the lapel, otherwise it clean. My husband picked it up. And I was really upset when I saw it, as it was no longer white - it had a kind of pink cast to it and no longer fit well. My daughter luckily bought one just like it and in the same size. Which I brought with me to show them the difference. The Korean man talked me into letting him try to fix the color and stretch the jacket. So long story short the color was somewhat better, but the fit still not great. And there was a spot in the front of the jacket and two on the back (which were not there to begin with). I went back down with proof of what I paid for my jacket and told him I wanted to be reimbursed. And we're not talking a lot of money. I got it at Nordstrom's for $79 - nice look and feel. It was a great little jacket. So the lady behind the counter calls him and he looks at the spots and he says "oh I remember your jacket - it was full of spots" I spent a lot of time on time on it". No - you spent a lot of time trying to get the dinginess out and stretching it. So they talk back and forth in their language, and the lady says - we will give you $30. I looked at them and said NO - took my jacket and left. Not a good way to treat long-time customers. Very angry - you've lost my business! BYE-BYE Burns Cleaners! read more

Both laundry and dry cleaning are impeccable. I bring my dailies and pomp garb here. They're fast and well organized, never had anything go amiss. The lady in the shop is super nice, and the prices are not more than anywhere else. read more

I tried Burns frankly because they had the best price to launder men's shirts. They did a great job, I was very impressed. The people that work there are super friendly and seemed to want to bend over backwards to help me, I have since taken my dry cleaning there as well and again I was very happy. Also their prices are reasonable which is a big help because in my current job I need to have a lot of dry cleaning done... I would highly recommend them.. read more

wow i agree i always go here to get my clothes done and they look great i no the people there well now. i have been going there for about 5 months now and all they have done for me is be nice and clean my clothes well. read more