TLDR: STAY AWAY!!
I had to contact my doctor because of the redness & pain after self treating for over a week. I am unable to put on shoes. The doctor diagnosed an infection. I had to leave work to go to the pharmacy to buy oral antibiotics. For 7 days I need to take a pill every 6 hours with a full glass of water and food. I also need to do Epsom salt soaks 3-4 times/day and put a topical antibiotic ointment over the area. I haven't been able to sleep though the night since this happened. This is all because I went to Good Nails to get a pedicure last week.
I have been going to Good Nails since they opened and it makes me very sad to leave this review. I need to share my story, it is not safe there anymore.
This is the 2nd pedicure in a row that I left Good Nails and raced home to do first aid on my feet. And then prayed for days hoping it wouldn't get infected.
You can easily look at the pictures and decide if that's a risk you feel like taking. Aside from being painful and looking terrible, dealing with this wound has stolen hours from my life over the past week.
The first time they damaged my feet was on May 31st, a guy did my pedicure. First he cut the cuticle on my big toe with the electric file tool. It was pretty much bleeding the whole time. He also cut me in 2 other spots on 2 other toes. He didn't acknowledge that he did it. He was even trying to cover it with towels so I couldn't see it was bleeding. I'm thinking, dude, even if you cover it, I still feel it. He did use an antiseptic and got it to stop bleeding by the time he painted my nails. I got lucky that it didn't get infected.
I was not planning to go back because I thought it was ridiculous how that was handled. But then last week I woke up to a text for 20% off any service and I thought, ok, maybe that was just a one time mistake. I've been going there forever, I'll give them another chance. I wish I could go back in time and make another choice.
My appointment was 3:30pm on Weds 7/28. It was a different nail technician, if we can even call her a technician...
First I didn't like how she was using the electric file tool to remove my nail polish. I even told her it wasn't gel. There's no reason to risk damaging my nails (or cutting my toes!) when the polish comes off with nail polish remover. The other lady/manager even came over and told her not to do that.
The real damage happened when she took that purple callus remover and scrubbed my foot so hard she literally rubbed the skin off the side of my foot leaving a pretty deep wound. It hurt so bad. There was no callus or dead skin, no reason she even should have been scrubbing that spot. I can't imagine what she was thinking.
Then when I showed her what she did and told her that she hurt me, she didn't even apologize. I couldn't believe it. I would feel so bad if I had done this to someone's foot.
Nobody acknowledged it happened, they didn't care at all.
At the end she told me I owed $40 and I told her I had that 20% discount text. She told me to talk to the other lady/manager who was crying in the other room. So I went to tell her at the front desk, she started asking something about the color and then doing the math on a magazine on the desk. It was super awkward. I left $32 in cash on the counter and walked out.
On another note, also related to safety...
When I arrived there was one other woman getting a manicure & pedicure and they put me in the chair right next to her. I couldn't understand why they would seat us right next to each other when there were so many empty chairs. It would have been very easy to seat the customers a few feet away from each other. I mean, we're still in the middle of a pandemic, we don't need to go out of our way to be close to people we don't know.
Because I was sitting right up in her business, I can share that this lady wasn't happy with her pedicure either. She ended up having them remove the polish after it was done because she didn't like how it was on her skin around the toe nails. And ultimately left with a clear coat saying she didn't have time to wait because she had a flight to catch.
And one final note regarding the lack of any sort of COVID-19 guidelines or safety protocol... The other lady/manager was not wearing a mask both times I was there. And her kids were there running around like usual. The older one was wearing a mask but the younger was not.
The younger boy was asking over and over "why is Mom crying?" And the older one was telling him to sit down and leave her alone. It's really not relaxing for the customers when there are kids running around the room. And again, it being a pandemic, I personally would prefer the least amount of people in the room for less exposure.
Not to worry, I won't be back. This time I learned my lesson. read more