HI I've been shopping with Good Earth American Fork for years. Lately the last 3 months I keep running into zero service and zero answers for my questions from the management.
I order things they use to have on the shelves. I then go into the store 2 weeks later after I put in my order, to ask on the status of the order and i get an "did we call you ...(he did not even complete the sentence) to tell you it was in" brush off. He did not give me any idea if the order
was 1) out of stock,
2) not being produced anymore
3) of if they even placed my order at all
or
4) any deadline when I would see it come in. I got ABSOLUTELY NO HELP, NO INFORMATION, NO ANWSER NO SERVICE, Just a facial expression of Carter of being very tuned out to not help me, and he did not even say that he would call me when it came in. (and I was being very nice)
On another occasion I asked when some product would come in This manager Carter said he would check in the back and see when it would come in. He did not talk to anyone but took up 20 minutes of my time waiting for him to come back. He said it would be in in 2 days. Then the next day I spoke to the isle manager who is very professional and he said it wont come in for a WEEK. So this Carter is brushing me off giving false hopes. I came in especially for the Tue delivery, because of him, and it was not going to be there until Friday. He is all the time, pretending he takes care of things, but he does not even check, he pretends to check for the customers, then gives a brush off half sentence brush off to the customers.. I have noticed his Pattern over and over. I think he is VERY TUNE OUT. . I really don't think he does anything or cares at all. I am told he is the manager over 3 stores, well????? what a joke!
I always get the brush off from him of oh "THEY sent it this or that way", AND THAT IS all the communication from him, there is NO CONVERSATION from him, there is no initiative under Carters Hiney to even tell the suppliers what the customers do and do not like. He blames 'THEY" The grand and illustrious
THEY" Who are "THEY" anyways.
Other times I see Carter standing over staring at the Pickles standing so close to them, by the Vegetable isle staring at the shelves totally spaced out for 10 to 20 minutes before even moving his head left or right. I think he is really pretending to work. He moves a few bottles one centimeter to the right of left to pretend he is working. He is TUNED OUT!
i have found him to make my shopping at Good Earth American Fork, to be more of a trial than a good experience. THEY NEED A MANGER WHO IS NOT TUNED OUT AND WHO ACTUALLY SAYS MORE THAN ONE SENTENCE to the customers questions.. He has memorized all this brush off lines. I think someone should get an interview for his job He has absolutely no skills with people, management or professionalism. I just want service. I am 60 yrs old so I have been around and been a manager myself, and boy he is really on a vacation in his head most the time. Also clerks at the check out have called him a "LITTLE PRINCESS" means he has to have everything his way, and pull fits if not. When the store clerks agree with me, yes someone else needs a chance at his job.
Also Good Earth use to give you $5.00 coupons in the mail when you reach a certain limit. I pay them hundreds of dollars a month for products and I have not received a coupon in years.
Also their prices on some items quadruple some times.. read more