1. Good Anya

    1. Good Anya

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    Truckee, CA

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    Good Anya

    5.0 (6 reviews)
    Closed 11:00 am - 5:00 pm
    Updated 1 month ago

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    Summit Studio & Home

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    Randy and his team were awesome to work with. Very approachable and personable…read more My wife and I found a great table and four chairs. Reasonable prices and great selections.

    I went into the storefront and spoke with a sales lady about several options for dining room…read morechairs, she was friendly and showed me several options. I called back that day after confirming some measurements and she took my order over the phone and processed the payment on my credit card. Approximately 1 week later I called asking for an estimated shipping date. I was then told the order had not yet been placed with the furniture manufacturing company and they would be unable to do so until the owner got back from vacation, they were not sure when that would be. I asked if I could cancel my order and get a refund and they apologized and said they would reach out to the owner. The following day I received a short e-mail stating my order was placed and shipping information would be sent ASAP (I never received shipping information). Two days ago I received a text message that the chairs were ready to be picked up, I responded I would be by after I got off work to pick them up and got no reply back. I went by the store first thing on Saturday and waited in front of the business 45min past the posted opening hours of 10am, no one showed up. There was no sign regarding closures or inability to open and, of course, no answer on the telephone. I placed my order 28 days ago and I very much regret it. Too expensive for this poor of customer service. I have no comment on the quality of furniture because I have not seen the chairs.

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    Mountain Home Center

    Mountain Home Center

    4.7
    (167 reviews)
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    $$

    We had a great experience with Mountain Home Center. Several years ago, we bought some high quality…read morepatio umbrellas there, which have held up well. Recently, one of our short-term renters had a part of an umbrella break, as they had it open during a strong wind gust. Mountain Home Center repaired the umbrella quickly and at a very reasonable price. The entire experience was hassle-free for both us and our renters. Thank you! We are glad we bought the umbrellas locally.

    We manage vacation rentals throughout the Tahoe basin and have significant experience with hot tubs…read moreand spa covers in high-altitude environments. Mountain Home Center sold two covers for the same property in Incline Village. Both failed prematurely. When we raised the issue, the company's president responded that "covers don't last long up here," that they sell "hundreds every year," and that owners should expect to replace covers every couple of years. In other words, they know these products aren't suitable for Tahoe conditions and sell them anyway. The cover sold was a residential foam-core model installed at ~7,500' elevation, exposed to high UV, snow load, and daily vacation-rental use. When it failed, the blame was shifted to "heavy use" and sanitizer levels--both completely foreseeable conditions. The problem isn't Tahoe. The problem is selling underspecified products and then disclaiming responsibility when they fail. There are heavy-duty covers available for this market. Mountain Home doesn't offer them. If you own or manage property here, proceed very carefully.

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