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    Gonzalez Tile and Marble

    1.5 (2 reviews)

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (55 reviews)

    $$

    I'm not big on going to home improvement stores but I have to admit Lowe's been s pretty amazing…read more Mostly I go to the garden area and the furniture. They have great plants and the prices are not bad. The employees are all very helpful and friendly. They have a free membership where they send you special sales and freebies.

    If I can give no stars I would. I purchased impact Windows and doors from Lowe's in 2018-2019 and I…read morehave on going issues. I have been contacting them for years and all I get is the run around. I was told that the company that installs the windows and doors, they are not using them (CGI). So when you call, no one know what you are talking about. When you go to the stores all they tell you is that they are not using that company. The windows that were installed are vinyl and they are not for Florida, they should be aluminum. The front was not installed properly because you have to pull it in to close it. The back door was also not installed properly because you trip over it when you are going out to the patio. There are 5 that are completely fogged up in between the planes, this includes a bathroom window that you cannot open because it closes. They have come a few times to fix it and it still doesn't work. I called multiple times during covid and they told us that the offices for the sales were moved to another state and they could not come out. When called again they told me that they were not able to send anyone out to look at the windows. We spent over $20k on these windows and doors and when you call or go by Lowe's they don't even help you. I know it's been a while but we have been calling and trying to resolve it and it is like they almost want you to give up.

    Faulkner Plastic

    Faulkner Plastic

    (6 reviews)

    OMG... this place has gone down the tubes! My 26-year-old high-end manufacturing business has used…read morethem in the past with success but something has changed over there. We placed an order for $338 worth of custom-cut strips of plastic. We ordered this from them in the past. They were given the exact dimensions to cut in a drawing. The communication this time around was deplorable. There is complete apathy there. Finally, when the order was ready we picked it up. They would not insert into our application because the dimensions were off. They came here to pick them up, only because I asked them to, and then they took an extended period of time to fix them knowing were behind on our deadline thanks to them. They delivered the strips back and we were horrified. They tried to fix them by grinding them down. It was a completely third-world rig. Literally, you saw grind marks all over them. They didn't fit once again. This is a company that is supposed to have machines that can do modern work like CNC and laser cutting. I tried more times than I could remember and have the emails to prove it to get anyone there to accept responsibility and to fix the problem. I left many, many messages for the owner and NOBODY ever called us back. There is a girl that answers the phone, but you cannot get past her. You could tell when talking to her that she felt bad because she was stuck in the middle. We will never do business with this company again after finding ALRO Plastics who delivered a flawless job. I placed a claim with Bank of America and it was denied. I am laughing because they put the effort to send our bank paperwork yet their spineless owner would not call back. What kind of a man is that? I am still shaking my head as to why the bank would deny a claim when I sent them all of the proof of our email correspondence showing they completely ignored us and did not rectify the problem. BOA denied a claim because they provided our bank copies of the invoice and signature that we ordered them... seriously??? This is such the typical service in Miami and why we try to purchase outside of this swamp! Happily, we threw away the useless strips of plastic in the garbage! They beat us for $338 dollars but how much money will they lose when others read this? If they even bother replying, they have no defense because all of our employees are witnesses!!!

    I want to take this opportunity to commend two of Faulkner Inc. wonderful employees. I purchased a…read morecustom made item, when upon delivery of said item an issue arose with the finished product, I was devastated, but thanks to the amazing customer service provided by Mr. Carlos Narváez who immediately thought of a way to fix the situation, and came up with a solution that would fix the problem and make my item look even better, I was able to love my purchase even more. In addition a very nice young man by the name of Jonathan Pedroso also went out of his way to ensure that I felt happy with the end results. I will purchase from Faulkner again in the future because of these two amazing young men. Irma Hialeah, FL

    Gonzalez Tile and Marble - buildingsupplies - Updated May 2026

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