Doctor took time to understand what I was going through. Asked specific questions and made sure I…read morefelt comfortable answering. Checked over a few things before offering advice and treatment. Wasn't pushy and seemed to know what they were doing. Felt well taken care of during the visit.

I'm REALLY late to the party here, but this is my story…read more Back in late July, 1991, I was at the beach in Santa Cruz where I lived at the time, playing fetch with a stick, with my dog (Queensland Heeler). She was all amped up, like she always was quite frankly, and wouldn't let go of the stick. Like a dummy, I pulled on the stick while telling her to "give", and suddenly the stick broke, while I was pulling on it and she was hanging on. Before I knew what happened, I managed to shove that stick right through my RayBans into my right eye. Those ultimately sunglasses saved my eyeball, but did almost rip my eyelid off, and mangled my cornea as well. My friend immediately drove me to Dominican Hospital. The ER took a quick look and told me to get to Watsonville Hospital asap, where Dr. Hamako was "on call" for eye emergencies.........just that ONE day per week! Talk about God giving me some luck. Some 4 hours of surgery (cosmetic on my eyelid, and 22 stitches in my cornea) and my eyeball was saved by Dr. Hamako. Another 1/16 of an inch of penetration, and I most likely would have lost the eye......those RayBans slowed the stick down just enough. I can't read very well with the eye, but I can see good enough with it, and oddly, in dark situations, nowadays I can see better with it than my good eye...LOL......(it is because the corneal scarring bounces light around inside the eye in daylight or well lit rooms, making everything blurry, etc.) He advised me against corneal transplantation, basically saying the risk wasn't worth the reward, and I am 100% confident in that recommendation. Thanks again Conrad, and I hope you and yours are doing well!

The service in front and in the eyeglass shop is deplorable…read more I'm not the patient but was dropping off glasses for repair for a patient and rather than be helped, I was asked questions that they easily could have answered (and I had no answers for) by taking a minute to look in the patient's chart. Instead the two ladies in the shop were annoyed that I did know the answers. Finally, I commented, "fantastic customer service" to which both taunted..." Oh yeah!" While the other stated, "great communication too!" Needless to say, I gave no response to either jab and continued my exit! This office has no clue about customer service so if you prefer terrible customer interactions and like to be treated petty and apathetically....this is the eye doctor to see ...otherwise steer clear of the verbal jousting!

I think that a negative experience will prompt a review more so than a positive one. My experience…read more(both with the Hollister location and the Freedom Surgical Center) has been outstanding. I found Dr. Crowder to be completely responsive to addressing my concerns in undergoing cataract surgery, and performing the procedure to my total satisfaction. I found the staff in both locations to be polite, knowledgeable, and helpful at every turn. No problem in rating at five stars! I would not hesitate to recommend this practice, (in fact, already have!)

Dr. Solomon deserves these five stars herself. Kind, knowledgeable, and caring, she makes getting…read moremy eyes dilated the best part of my day. She asks about you and remembers the answers to talk more next time. What a sweet and caring woman. On top of that, my glasses and contacts are better than ever and I've got some great samples to try for eye drops. Only downside is the front desk staff can be hard to work with somethings. Records and insurance issues have happened to me in the past. Very long waits with COVID precautions now too. I appreciate the safety, but it always irks to wait 50mins when told 10. Worth it for Dr Solomon though!

i had an appointment fot a sty. Dr. abrupt and pulling teeth to get anything out of. Called in a…read more$300.00 medication . Took 8 days to get a generi. I will not return.

Walking into the clinic, everything looked pretty standard but neat. The check in process was…read moresimple and didn't take long. The person at the desk answered my questions without seeming annoyed which I appreciated. In the back, one of the medical assistants went through the initial steps and made sure I was settled in the exam room. When the doctor came in, they took time to go over some background and asked a mix of general and more focused questions. They had a calm way of talking and didn't jump into assumptions. What I liked was how they explained things clearly but didn't try to oversimplify. The doctor gave a few ideas on what could be happening and explained the next steps without pressuring anything. They also gave some basic advice on what I could try on my own. It felt more like a team effort than being told what to do. I left feeling like I got useful information without being overwhelmed.

I went in today to look for new glasses, the girl in the front desk was very nice. I asked her if I…read morecould look at glasses she said yes can you wait for your turn and I did. The girl who works inside the studio, Kenia ( could be wrong) she help me with my insurance, she helped get out of situation. She was very friendly very helpful very professional. She and the girl front make me want to become patient soon. Thank you.

From the first moment of my first visit I have been treated with care and respect by both the staff…read moreand Dr. Syed. Every question answered, every procedure explained. Getting my 'follow-up' appointments has been a breeze and made to fit into my schedule.

I had an appointment for laser surgery with Dr. Chow. Having read the other reviews, I fully…read moreexpected to spend the whole day in the waiting room. I showed up with a sack lunch, six-pack of PBR, my portable DVD player, season 6 of The Mandelorian, some edibles, and a sleeping bag. Imagine my surprise when I was the only patient in the waiting room. Maybe the stars and planets were aligned just right so every other patient got stuck in traffic. I was in and out in 40 minutes flat (And yes, the procedure was actually completed.) Everyone was expeditious but kind. As far as I know, the laser surgery went well. Not a fun time, but literally over in a blink of an eye. My pupils were super dilated for the rest of the day, but that might have been related to the edibles.

Went in on emergency basis for eye scratch. We were from out of town. They saw us on a weekend and…read moremade it super easy with a same day appointment. They even bill medical insurance so minimal copay. The team followed up with a refund once the EOB came thru. Great team. Excellent service.

My optometrist retired so replacing a broken frame was very difficult. The manufacturer said there…read morewere only 2 optometrists who had access to that frame and were in Watsonville. Fortunately, I spoke with Esmeralda who made the experience quite easy and pleasant. Three thumbs up. I appreciate finding helpful people.

So far my experience with Spectrum has been excellent. The Staff has been efficient/professional…read moreand friendly. Dr. Chang has been very nice and communicates very well. She will be doing my cataract surgery in a few days & I have total confidence in her.

I had cataract surgery. It was quick easy and painless. I would recommend them. Dr Bouchonread more

Great optometry office. Dr. Suzuki is very thorough and caring. Been going there for many years and…read morewould not change. Great frame selections too.

I'll never go back, optometry gave me the wrong frame and would not admit it. It also happened to…read moreanother family member, she was very argumentative, and talked over me, Don't trust this office!