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    Suzuki Thomas S, OD

    3.0 (39 reviews)
    Closed 8:30 am - 12:00 pm, 1:00 PM - 5:30 PM
    Updated 2 weeks ago

    Services - Suzuki Thomas S, OD

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Suzuki Thomas S, OD Photos

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    Gunk in hinges
    Giselle R.

    Worst customer service I've every experienced in my entire life! And to top it off I was sold used Prada glasses! Do yourself a favor and never ever come here. They are crooks! First off your not allowed to take photos of the glasses you try on so you can't get any opinion from your family members. Secondly you can't return your glasses after ordering, not even if the order hasn't been sent out yet! No satisfaction guaranteed here. I was able to take a photo after placing my order and showed my husband when he got home. Well he hated them so I went back the next day to see if I could change my order (I waited over an hour in the waiting room because they only let one person in the studio at a time.) After dealing with the doctor's daughter's attitude I was able to purchase a different frame which cost several hundred dollars less but wasn't able to get a credit back for that. I was willing to take the loss because my husband absolutely hated the others I picked out. After ordering I was told they'd take 2-3 weeks to come in. I waited over a month and never received a call to let me know my glasses were in. So Finally I called in and was told that they were in. I went to pick them up and the lady at the counter told me that they we're actually in on the 2nd of the month, today's date was the 30th, No one ever called me! I was also told that the store was closed and no one could make adjustments on them until after the 16th of next month. The lady behind the counter said they were calling everyone beforehand so they could pick theirs up before they'd be closed, we'll everyone except me. I noticed immediately that my glasses were crooked but thought I could hold out for another 2.5 weeks to get them straightened. I had already waited over a month, what's another 2.5 weeks lol. Once I got home I noticed the wear and tear on the glasses. They weren't new. They are used and full of gunk! I'm patiently waiting here in the waiting room wasting more hours of my life on this nonsense waiting to see if they'll give me any money back and my prescription so I can go elsewhere. I'm told the doctor has to sign off on the prescription, they can't just hand it to me. I think what upsets me most is his daughter's attitude throughout all of this. There seems to be many others who agree based on these other reviews. * update- I wasn't given any money back, no surprise there. The doctor claims the wear/gunk is from the tape they put on the glasses. I've never hear of an optometrist putting tape directly on the hinges of each side. How would they close?? I tried posting a video of how crooked they are, they totally rock when you place them on a table but couldn't upload.

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    7 months ago

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    4 months ago

    Business owner information

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    Thomas S.

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    5 months ago

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    7 months ago

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    6 months ago

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    7 months ago

    Outstanding service and excellent optometrist I'd recommend anyone go to Dr Suzuki if you eye issues: best in the Santa Cruz Area.

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    7 months ago

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    7 months ago

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    7 months ago

    Dr Suzuki is the best! He takes the time to explain everything and is very gentle. They also have lists of glasses to choose from.

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    5 years ago

    I love coming here, very friendly staff. Been going for years. My kids love the large selection of frames they offer.

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    6 years ago

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    8 years ago

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    12 years ago

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    12 years ago

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    13 years ago

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    7 years ago

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    13 years ago

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    12 years ago

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    9 years ago

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    15 years ago

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    13 years ago

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    10 years ago

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    Review Highlights - Suzuki Thomas S, OD

    Tom & Heather are a great team and use the most current equipment to examine your eyes.

    Mentioned in 6 reviews

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