Great optometry office. Dr. Suzuki is very thorough and caring. Been going there for many years and would not change. Great frame selections too. read more

I'll never go back, optometry gave me the wrong frame and would not admit it. It also happened to another family member, she was very argumentative, and talked over me, Don't trust this office! read more

I stopped going there because of the daughter or at least that's what I heard that it's his daughter. She's rude, pushy , bad attitude, gets mad if you don't buy the expensive brand name glasses . She has no customer service skills what so ever . Bye bye . Too bad because I been going there for over 25 years. read more

My family and I have been patients of Dr. Suzuki for years. The standard of care is excellent and they really do care about you as a person. Highly recommend! read more

I am new to the area. Thomas Suzuki was recommended to me by a friend. Professional staff. State-of-the-art equipment. Fashionable frames. Dr. Suzuki was very informative and helpful answering all my concerns. Dr. Heather was extremely patient as I tried on many frames. I highly recommend! read more

Outstanding service and excellent optometrist I'd recommend anyone go to Dr Suzuki if you eye issues: best in the Santa Cruz Area.

I've been a patient of Dr. Tom Suzuki for many years. This is a great doctor who is thorough and informative. The eyeglass selections are wonderful and very good quality. The help and suggestions from Heather is without a doubt extremely helpful. She knows the current styles and what works for your face shape. I've also worn contact lenses and have been happy with my eye care and I always receive the right solution for my eyewear needs. read more

DO NOT GO TO THIS OFFICE! IMPERSONATING DOCTOR! Dr Thomas Suzuki is never on time and leaves you waiting 30+ minutes from your initial appointment time. "Doctor" Heather has the worst attitude. She won't let you look at glasses on your own without looking over your shoulder and you can't hold the glasses she has to grab them for you. She interrupts you and never lets you finish a sentence. She loves to emphasize the word "doctor" but a quick search on the medical board of California will show you she's nowhere to be seen. Any other optometrist in the area will give you better hospitality and service so save your time and money and don't come here. read more

Dr Suzuki is the best! He takes the time to explain everything and is very gentle. They also have lists of glasses to choose from.

Hello everyone just for those of u wondering a little more about the story of my son, I was so upset with this eye doctor, for them refusing service to my son before, but fyi one of my son's condition is Mental disability's even tho he does look normal he is not and that is the reason why I was so upset that this office refused and discriminated after being my self being their patient for so many years. read more

Poor customer service. The girls at the front desk were rude and I felt like I was being ridiculed when selecting glass- laughing and giggling. Dr Suzuki himself is a gem but I want to feel good about the entire experience. His daughter is a bit lacking in bedside manner so ... it detracts read more

Worst customer service I've every experienced in my entire life! And to top it off I was sold used Prada glasses! Do yourself a favor and never ever come here. They are crooks! First off your not allowed to take photos of the glasses you try on so you can't get any opinion from your family members. Secondly you can't return your glasses after ordering, not even if the order hasn't been sent out yet! No satisfaction guaranteed here. I was able to take a photo after placing my order and showed my husband when he got home. Well he hated them so I went back the next day to see if I could change my order (I waited over an hour in the waiting room because they only let one person in the studio at a time.) After dealing with the doctor's daughter's attitude I was able to purchase a different frame which cost several hundred dollars less but wasn't able to get a credit back for that. I was willing to take the loss because my husband absolutely hated the others I picked out. After ordering I was told they'd take 2-3 weeks to come in. I waited over a month and never received a call to let me know my glasses were in. So Finally I called in and was told that they were in. I went to pick them up and the lady at the counter told me that they we're actually in on the 2nd of the month, today's date was the 30th, No one ever called me! I was also told that the store was closed and no one could make adjustments on them until after the 16th of next month. The lady behind the counter said they were calling everyone beforehand so they could pick theirs up before they'd be closed, we'll everyone except me. I noticed immediately that my glasses were crooked but thought I could hold out for another 2.5 weeks to get them straightened. I had already waited over a month, what's another 2.5 weeks lol. Once I got home I noticed the wear and tear on the glasses. They weren't new. They are used and full of gunk! I'm patiently waiting here in the waiting room wasting more hours of my life on this nonsense waiting to see if they'll give me any money back and my prescription so I can go elsewhere. I'm told the doctor has to sign off on the prescription, they can't just hand it to me. I think what upsets me most is his daughter's attitude throughout all of this. There seems to be many others who agree based on these other reviews. * update- I wasn't given any money back, no surprise there. The doctor claims the wear/gunk is from the tape they put on the glasses. I've never hear of an optometrist putting tape directly on the hinges of each side. How would they close?? I tried posting a video of how crooked they are, they totally rock when you place them on a table but couldn't upload. read more

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Wow!!!! This place has gone downhill! Dr. Suzuki has his daughter working and she horrible. Horrible customer service and has no respect for people. If she's going to work for the family, she should be behind the scenes. Very disrespectful, even to my 5 year old son. read more

I went to get my glasses last year and they took a long time to have them ready. I understand that everything was slow for the pandemic. However they gave me different dates to go pick them up and they were not ready. And when they were finally ready they change the price on me, I had to leave the extra glasses that I order because they didn't give the price right. Last week I went to pick up my contracts and of course they were not ready and they told me that I needed to pay EXTRA AGAIN because they change the price. After I paid for my contacts I had to pay $100 more. DO NOT TRUST THE PRICES THEY GIVE YOU! WORST SERVICE EVER read more

I have been going here ever since my eyesight became noticeably different. This place was my parent's recommendation, and I have always appreciated the yearly eye exams accuracy. My prescriptions always seem effective. The wait time for glasses is typical 2-3 weeks, and even during the pandemic the person who helped me estimated a longer wait time which was helpful. Any past negative experiences from other reviews are understandable, but for me the professionalism I see at the doctor office is worth it. read more

I used to love coming to this office, came here since I was a kid with Dr Thomas Suzuki, but as soon as his daughter took over it's the worst customer service I've ever experienced. The daughter and front desk receptionist are super rude and disrespectful!!! Already took my business elsewhere. read more

I had moved from the bay area and was looking for a reputable eye doctor. I made an appointment with Dr. Suzuki and couldn't have been happier with the outcome. My new glasses were absolutely perfect and it was determined that the prescription with my old glasses was way off. Thomas and Heather were so helpful and I have since referred 3 people to their office. I can now see 100% better and can't thank them enough. read more

I'm glad I'm not the only one who has dealt with Dr. Suzuki's daughter's attitude. In my opinion, she is very abrupt and tries to bully her way into getting what she wants. You are the doctor's daughter. Act professionally and not like a spoiled diva. read more

As being a patient since 2001, today was the day I decided to no longer be a patient of dr Suzuki. I met his daughter ( which I didn't know) before the pandemic. She was very rude very pushy for a sale. Today I went in for exam under my new insurance policy from my work, ppo . She was stuck on showing me what my insurance would cover only. She didn't give me any options for other fames. She wasn't happy to give me estimates either when I asked for my RX she was very upset too. I even asked about contact lenses too, she told me very rudely that I would have to make another appointment and take class on how to use them. I would suggest dr Suzuki to co workers but I won't now. I went somewhere else found glasses I like and place order and made appointment for contact lenses too. I don't if the dr or his daughter changed policies now, the office would take down payments to start orders and pay once ready. This was not told to me at time or maybe I didn't ask either. He's losing long term patients because of his daughter. She's to be educated on business, customer service and humanity. It's sad that we probably same age and she can't find any other jobs and had to run to the family business. read more

My adult son wanted glasses for Christmas so he went to see Dr. Suzuki. After his exam he picked out a nice pair but didn't order them with anti-glare treatment. Since this was his first pair he didn't know better. I had him call the same day to add this important feature. A week later the glasses are ready but we were floored to learn they charged $170 for adding the anti-glare. That's twice as much as anybody would pay elsewhere. The most this feature should cost is $120 with $90 being the norm. Live and learn. Never Suzuki again. read more

Went today to grab my glasses and waited for 30 mins, then had to pick up my sister, and when I asked to grab them real quick I was denied. I came back at 5:03, exactly. Then when I asked if I grab the glasses, I was denied once again because it closed at 5:00. I was three minutes late. And I couldn't grab my glasses. They told me any family member can grab them tomorrow. So why couldn't I get them in the first place? I don't understand how the person at the desk can't just go grab my glasses. So infuriating. All you have to do is hand them to me, that's all. read more

I had a thorough eye exam yesterday with Dr. Suzuki. Tom & Heather are a great team and use the most current equipment to examine your eyes. The entire staff is welcoming and when it is time to pick out glasses, you will love the selections available! read more

Suzuki Thomas S, OD - Optometrists Near Me - Watsonville, California

This was my first time getting an eye exam since about 20 years ago. This experience was GREAT! The doctors are SO pleasant and personable. The staff was friendly. I called and got an appointment the next day. They were patient with me while I was picking out lenses, and assured me that it's an important decision and it was okay to take a little time to decide. The office is spacious and clean and very professional looking. I'm so glad my general practitioner recommended this office to me. read more

Do not go here for an eye exam nor for prescription eye glasses. First of all their super busy, never on time. I got an eye exam because I needed a new prescription for my eye glasses and then I was sold over priced glasses that my insurance didn't cover. And after paying over $200 for my glasses they didn't even help me see any better. I then made an appointment to go to green valley optometry down the street a few months later and the eye doctor there told me they were completely wrong prescription. read more

Seriously awful. I needed an eye exam for new glasses, and they said the only available date was Dec 24. Although that means I had to wait for three weeks, I accepted it and made an appointment. They sent confirmation text messages and I kept confirming the date and time. On the 23rd, they called and cancelled my appointment. They said the next available date is the 31st. so I changed the date to the 31st, and today they cancelled it again. I will not go back there. read more

Great customer service! Staff was really helpful and friendly helped me get a good comfortable pair of glasses. I will continue to come back to this office Dr. Suzuki and Dr. Heather take time to explain things. A+ all around! read more

I love coming here, very friendly staff. Been going for years. My kids love the large selection of frames they offer.

Do not go there... Dr. Susuki is great but his daughter, I am not sure what is wrong with her. She is not professional at all, does not respect her staff and she gives you attitude if things are not done her way. I was feeling very uncomfortable and asked for my prescription, the moment I did that evil came out of her and she took all the glasses I was looking at, she even took a pair out of the hands of the lady who was helping me. She then told her staff "if she wants one of these she can talk to me." I will never go back read more

Great doctor and staff! They got us in with a last minute appointment and found out that after a short exam the blood burst in the eye was not as serious as it appeared. The service and respect we received on both sides of his office are top notch! read more

I have been going to this office for over 19 years. I have found them to always be respectful and helpful to all my needs. The doctor and staff are great. As to the previous reviews about pushy and rude staff. I find that very hard to believe. Will continue to see this doctor as long as office is opened and now have my kids seeing him. read more

My mother has been a patient of Dr. Suzuki's for years, & since I recently moved back to the area, I folloewd her advise to be seen in his office. The doctor is a very nice, warm, happy doctor. I felt very comfortable w/him & he answered all of my questions.. UNTILL I was sent to get glasses. The 2 women were RUDE, PUSHY, & made me feel very un welcomed! I (again thanks to my mother....) went back a few months later & was VERY PLEASED to see new staff! Had a great experience w/ the 2 new ladies & look forward to coming next year. Great to see smiling helpful faces! (P.S. the restrooms were poorly kept up) Unfortunately I recently learned the woman who I had an unpleasant experience with was the doctors daughter. I will be seeking a new eye doctor. read more

I really like this office and I have been seeing Dr. Suzuki since I started working in Watsonville in 2008. The office is clean, the staff is always friendly, and there are no long waits like other offices I have visited in the past. I love that the staff notifies you of current rebates for contacts or other promotions so that you can save some cash! read more

Dr. Suzuki used to be my Optometrist and was for many years and I loved going there for my routine check ups but since his daughter joined the practice it is not the same. She is very unprofessional and has a horrible attitude. My family and other relatives have already switched. Hopefully she improves or he's going to lose a lot of business. read more

Suzuki and his staff are super friendly! They've always been prompt too, I've never had to wait around in the office. I got my first contact prescription from him and they've been working great. Definitely recommend. read more

Although the Dr is very nice, his staff is horrible. The only reason why I kept going back was because of the optician Juanita. Now that she no longer works there I can NOT continue with them. His daughter who also works there is very irritable and not helpful at all! They're prices are ridiculous they wanted to charge over $300 for a progressive and frames even tho I have TWO insurances ! read more

The doctor is sweet and the lady at the counter were very welcoming. The have a cute little play area for children to. I loved that they were really welcoming to my god daughter that i took in with me the day of my appointment read more

This is my first time going to an Optometerist, and I am kind of disappointed. Although very nice staff/doctor, I feel like the doctor takes shortcuts. Im looking into colored contacts and he said "colored contacts aren't an option for you" (because I have astigmatism). But this practice carries Freshlook Toric, so I dont know what this doctor is on. I will be going else where in the future. read more

I really like Dr.Suzuki office..They have flexible hours and open five days a week which makes perfect for my bussy schedule.i enjoy walking in the office and be greeted with a smile and kindness.."Juanita" is one of my favorite staff members..she is always so nice and polite and not to mention always makes the time to help me although she's always very busy.I enjoy being a patient of that office the only thing I would change is having more bilingual personnel.i have seen patients struggle communicating with the non bilingual staff.since we all know Watsonville is mostly Latin..I feel it would be great that all the staffing would speak fluent Spanish and English.. read more

I have also been going to Dr. Suzuki for over 20 yrs. His tests are top of the line, no need to dialate the eyes, he has a machine that takes a picture of the eye and will show him the back of the eye. His staff is friendly and he is friendlier, i have been to a couple of other Eye Doctors in the 20 yrs and always seem to come back to Dr. Suzuki, no hidden costs, they tell you what the final price will be. read more