Honestly, would not call Zach back to repair/replace my windshield nor would I refer him to someone if they needed auto glass services.
Here are the reasons I would not suggest working with Gonzales Auto Glass:
-Tried to charge me $200 (on top of what I had already paid) to replace the entire windshield after telling him there was air leaking through the windshield after he completed the job.
-I was led to believe that he was going to take care of me the first time and that the job would be done right. I am very understanding that no one is perfect and made that clear when I told him I was fine with him having to come back if the job wasn't done right initially, but for him to have to try to fix it for up to 5 different attempts after he replaced the windshield, makes me think he didn't put much effort and care into the job the first time he worked on it.
-Unreliable and poor communication skills. I would have to reach out to him multiple times in order to get a response. If you want people to come back to you for your service, wouldn't you want to reach out to people yourself? Make sure they're taken good care of.
When he first came to my house to replace my windshield, we discussed and agreed that 10am on August 25th would work best. He did not show up until almost 1pm. As a matter a fact, every time we had set a time for him to come service my windshield, he would push it back by an hour or so and then not let me know he would be late. Very unprofessional and unreliable.
I texted Zach a couple days after he came by to fix the problem he left with the windshield the first time and didn't hear back from him about when he would come by again until a couple days later. I had to text him multiple times. He says that I texted him over a holiday weekend(Labor Day) but communication definitely could've been there at least.
For the 3rd time to come fix the issue, he doesn't say anything about not being able to make it until I reached out to him and waited for almost 2 hours to until I heard back from him.
My kindness was taken advantage of and it felt like he thought it was okay to have me work around his schedule. But because of the whole experience, I thought he should have to make it work to make sure he's providing the service he assured me I would get from the beginning.
Definitely do not recommend Gonzales Auto. read more