Gong cha is located on the Broad St of palisade park area. Very convenient location. Street parking. Some tables inside but mostly are take outs. Their drinks are very consistent. Boba is well prepared, sweet with great texture. We had Thai milk tea + boba, dirty brown sugar + boba and oolong + boba. I suggest 30%-50% sugar. My daughter got a boba tea keychain. Cute merchandise for kids. read more

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TL;DR Service is painfully slow (40-50 mins for 3 out of 4 drinks to be made - with multiple check ins to request our drinks), communication is non existent, employees are inexperienced. Do not recommend. ------ Disappointed. A few years ago, I was a regular here (3-5x a week) and service was consistently great and fast. Came by with friends today and it took awhile for an employee to acknowledge us and take our order, 20 minutes for me to check in and for them to say my drinks were being made, and then another 40+ minutes to get our drinks. Two of four drinks were made correctly and the other two were visibly wrong (coffee milk tea but the cups were just filled with black coffee) so they needed to make them again. I had to leave so I asked them to refund one drink and they didn't know how so my other friend had to stay back to figure that out. No proactive communication to customers that they are running behind on everything and employees were nice but clearly very overwhelmed and inexperienced. Unfortunately will not be coming back after this experience. Ownership must have changed at some point in the last few years because it was nothing like this before. Owner should staff up and have at the very minimum one experienced employee for customers to have a decent experience and give new employees a chance to learn properly. Very disappointed and cannot recommend this location. Gave 2 stars because the drinks we did receive (after one was remade) were correct and tasted good. read more

You know what they say. Not all [INSERT CORPORATE NAME HERE] locations are made the same. Gong Cha - Palisades Park is located on Broad Ave, a very busy street. If you're in the area and craving boba, this might do the job for you. This location has a small seating area. You can order at the kiosk or at the counter. The menu offers all of your standard drinks - milk teas, brewed teas, slushes, lattes, seasonal drinks. Additionally, they also sell bubble waffles, croffles, frozen yogurt, and merchandise. I ordered a Brown Sugar Milk Tea with tapioca pearls. Yes, I'm still a sucker for paying $6-$9 for a bubble tea LOL. The service is a bit slow... I got my drink, popped my straw in, and took a few sips. Now there must be a major decline in the quality and taste... because as of lately, I've been having really mediocre drinks from these big name boba franchises. The tea tastes so artificial and sugary... doesn't taste anything like freshly brewed black tea. They always taste diluted and weak. The tapioca pearls were okay, but were a bit too soft and not chewy enough. I used to love Gong Cha years ago, but the quality has declined. read more

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Gong Cha is a chain boba shop where the teas are generally good. I like the Early Grey milk tea with jellies and 50% sugar. The fruit-flavored drinks are artificially flavored. I tried a yogurt drink with peach flavor and tasted more peach syrup than yogurt (1 star off). This location is not well staffed. When I went on a weekday, only one employee was working. He was nice, but was responsible for taking orders and making the drinks. It took about 15-20 minutes to order and get my drink (1 star off). In that time, I picked up an order of Korean fried chicken from down the street, LOL. read more

In my opinion Gong Cha is one of the best Bubble tea chains. This location is convenient , staff was friendly and my sparkling mango tea with lychee jelly was fantastic! read more

Gong Cha - Bubble Tea Near Me - Palisades Park, New Jersey

Gong Cha is pretty standard at every location. Always clean, always fairly quick and always delicious. Thai tea with coconut jelly, and Creme Brulee Brown Sugar milk tea with coconut jelly. Always hits the spot! read more

Gong Cha - Thai Tea with Coconut Jelly Brown sugar latte with cheese foam - Bubble Tea Near Me - Palisades Park, New Jersey

Nice little store, take out mainly. There are couple of tables in the store. Its very neat and clean, with some nice decorative items and a big frame regarding the history of Gong Cha. We visit this store whenever we come to Pal park for lunch. The service is good, order comes out within minutes. They also use Five Star, so we get rewards and points every time we buy drinks from here. Its $5 discount after spending $50. I usually get their milk tea with bubbles. They maintain the unique and flavorful taste of the tea and fresh chewiness of the boba. read more

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Solid Gongcha! The lady behind the counter was super friendly and talkative, it was sweet. I got a strawberry matcha bubble tea which was way too sweet and weird with the sweetness of the strawberry + bitterness from the matcha. I really wish this location had one comprehensive menu. The menu on the TV seems the most extensive but then you look around on their counter and there are so many more like a seasonal strawberry plaque then an Oreo plague etc etc, so overwhelming. read more

In terms of quality boba, you can never go wrong with Gong Cha. I got one of my regular orders: Earl Grey with 3J, less ice and 30% sugar. Nothing terrible to note about it, tastes as it should, priced similarly as all the other Gong Cha's. Though I will say customer service is less than what I usually expect. No hello upon walking in, no goodbye. Even after I said thank you loudly as I was walking out the door, no response. You'd be happier talking to a brick wall at that point. read more

I was visiting my brother and sister in law whom live in Palisades Park. This Gong Cha was about a 7 minute walk from their home so location is great! I've had the pleasure of trying Gong Cha bubble tea in various locations, including Manhattan and Brooklyn in New York, Seattle, California, and Toronto. Regardless of the city, Gong Cha consistently delivers a delightful bubble tea experience. Gong Cha's extensive menu offers a wide range of flavors, from classic milk teas to innovative fruit teas. Have been to this location in particular before and will return to any that's nearby ! read more

This establishment is a smaller in size than most bubble tea places around the area. Naturally it has less seating but, service is fast. Milk tea is always tasty and the bubbles are soft & chewly throughout. Took a star off due to limitations on seating and parking can be slightly hard to find. (Meter parking). Also, meters no longer take cc for payment so you must have change (quarters) to not get a parking ticket read more

Gong Cha - Strawberry milk tea. This is sooo good! - Bubble Tea Near Me - Palisades Park, New Jersey

Best boba shop in Pal Park, especially now that Vivi has closed. Can be a little busy as times. With only two on staff, there's always a short wait. If you have a large, it's best to order ahead for pickup. They are also available for delivery on the usual apps like Uber Eats, GH, and DoorDash. read more

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The drinks taste fine, but every time I come here it takes them forever to make a drink. Even if there's no other person in front of me, it takes a good 20 minutes for me to get my order. I've been here at all times of day, afternoon/evening weekday/weekend, but service is always slow. They also insist on everyone using the kiosk to order and pay, which might be so that their personnel can focus on fulfilling orders, but it's not working for them. This is a very inefficient Gong Cha in a very busy neighborhood. read more

Door dashed some green milk tea with bubble while at work. Yummy afternoon treat read more

Gong Cha - Green milk tea with bubble - Bubble Tea Near Me - Palisades Park, New Jersey

One of my favorite Gong Cha locations. Staff is very friendly and the service is efficient. We like to come here after dining at nearby restaurants. read more

Gong Cha - Bubble Tea Near Me - Palisades Park, New Jersey

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The tea is such good quality! It doesn't taste like just a sugary drink. The jellies were great too, and obviously so adorable. Not all branches have the star or heart shaped jellies, so if you want to try that, ask before you order! read more

Gong Cha - Mango Green Tea with heart and star jellies - Bubble Tea Near Me - Palisades Park, New Jersey

I've always loved gong cha and I'm so glad there's a location that's so accessible to me now. We ordered a taro slush and an earl grey milk tea with white pearls and grass jelly. Although both were 50% sugar, the slush was way sweeter than the milk tea. The taro slush also tasted a little bit on the artificial side, but I loved my earl grey milk tea. I was worried that they'd get the order wrong because I have had that experience at another gong cha, but everything tasted as it should with the correct toppings. read more

Gong Cha - Bubble Tea Near Me - Palisades Park, New Jersey

Gong Cha was great! I love how you can pick your sugar level and what types of boba you want. Wish I found this place sooner! read more

Gong Cha - two cups of coffee and a pencil on a counter - Bubble Tea Near Me - Palisades Park, New Jersey

Cashier girl was conniving and trifling. I took off toppings from my drink after realizing I was $0.13 cents short. I didn't want to NOT pay for it or get her in trouble for adding toppings on something I hadn't paid for. She refused to give me change with the new total of $5.50 and told me after taxes, she doesn't owe me much anyway. What kind of training/manners was she taught in life? I've never heard of such justification. I waited for the last customers behind me to pass and asked her to recalculate my total on a POS without ringing me up. She realizes her mistake and passes my change without an apology. Unacceptable. I don't care about my 50 cents, it's the fact you treated me like a fool instead of apologizing and owning up to your mistake (which happens). I'm gonna go down the extra few blocks for other bubble tea in the area. This experience has left an awful taste in my mouth that no compensation from Gong Cha can alleviate. read more

Gong Cha - slush drink - Bubble Tea Near Me - Palisades Park, New Jersey

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My go to and they make it the best at this location compared to fort lee , no clue why - oolong milk tea 30% light ice with coconut jelly; it's just my heavenly tropical pick me up :) it's a dessert and caffeine treat in one. I keep thinking I'll try another flavor the next time and end up with my usual always . Love it and introduced my friends to these recently too read more

I guess this place didn't want to service me because I'm not Korean. They actually have a sign that says we have the right to refuse service to anyone. The guy behind the register saw me walk in and decided to ignore me and continued to just go about and make drinks as I stood there for 5 mins until I walked out. Such a shame. read more

RUN AWAY!! Service has gone completely down hill, like rock bottom! Avoid unless you're into rude service, like straws thrown at you and sticky cups. Workers there just don't give a @#&$, clearly there is a sign on the door that states "no pets allowed" but workers don't enforce it. Do yourself a favor, go somewhere else. There are so many other cafes on broad Ave that's so much better. read more

Awesomeness! Clean establishment with awesome drinks made to order! Fast service and great customer service! read more

Gong Cha - Taro Milk Medium with 30% sweetener, Pearls, and Almond milk - Bubble Tea Near Me - Palisades Park, New Jersey

I'm not sure what it is but Gong Cha tea has this very strange taste and it seems like the flavors are artificial or just... off. We had the oolong and the taro. Taro tasted really weird so def not ordering that again. The oolong was better but honestly maybe I'm just used to Kung Fu Tea flavors? Otherwise the staff was very productive and we had our order ready in a few minutes. There was nobody else there and they didn't seem too busy with orders. For Covid they had plastic shields/walls surrounding the work area which was nice and reassuring. read more

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Very consistent flavors here. I am always fan of the aiyu. Never overly sweet and the tapioca is cooked well. If there is a huge line, it might be faster to order via Yelp/Grubhub pick up read more

The staff here weren't friendly and a staff member was on her phone the whole time which was unprofessional. I had to wait a very long time for my 3 drinks when a few customers who came in after me received their drinks before me. I will go to Fort Lee and/or Englewood location instead for better service. read more

The only place I come to get my weekly brown sugar boba fix. Hana, Bada and Chris (along with the other service team members there) are always friendly, professional and efficient. Most importantly though - they make some bubble tea. I always order some off menu drinks and they never mind and always get it right. Skip the other mediocre boba places in the area and make a trip here. Won't disappoint. read more

Gong Cha - Bubble Tea Near Me - Palisades Park, New Jersey

Had an issue with this location for the second time now. During my most recent visit, the girl that made my order of brown sugar milk tea added cheese foam, making it a dirty brown sugar milk tea. I checked the receipt/label on the cup to confirm there was no misunderstanding between me and the cashier before letting the girl who made it know that it had cheese foam in it. She checked the label and walked away with it, telling me to give her a moment. No apology for her mistake. She told the cashier who took my order properly that she misread it as dirty brown sugar before going ahead and remaking it. When she finished remaking it, still no apology. Then I realized once I left that the other milk tea she made that I requested with light ice had regular ice in it, if not too much. Had to return and ask that it be made as requested and the cashier fixed it for me. Depending on the employees the service can be unpleasant but drinks are mostly consistent in quality read more

Horrible customer service They messed up my order, but the owner and workers didn't even apologize They were very rude read more

Typical gong cha branch. Love it. One of my favorite places to pick up bubble tea. I'm a huge fan of their slush series, typically mango or taro are really good. I've recently tried their milk foam black coffee which I also really enjoyed. If you are a fan of viet coffee you should give it a try. Will probably be a frequent visitor of this location. read more

Gong Cha - Bubble Tea Near Me - Palisades Park, New Jersey

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Great place for bubble tea. I like how they give you options for how much ice and sugar. Definitely recommend trying this place out! read more

Gong Cha - Bubble Tea Near Me - Palisades Park, New Jersey

I like the franchise, but a business needs to go beyond making a good product and help improve lives. It's one of our great purposes in life. This business fails miserably in this regard. I have heard the owner say horrible things to her staff. I can only image what she says to them away from customers. She threatens to fire them if they make mistakes. She hovers over trainees, putting pressure on them. People can't learn that way. The turnover is astounding. I rarely see the same worker each time I come. This says volumes about how they are treated. Most of these workers are kids and they'll take the abuse and bullying of their boss. The owner is absolutely horrifying, and this place needs to be reported. I've seen bosses like this before and I would bet she also robs them of proper wages or doesn't pay them for staying later to clean up. This will all catch up to the owner one day in the form of a law suit and I hope she learns a lesson. Support your local business, but don't support poor and abusive management. These young kids need to be treated better. read more

One of the better bubble tea shops in palisades park. The tea itself is imo the best and def can tell the difference. Minus one star for not have a customer reward point system or some kind and disappointing they open so late compared to other stores. read more

Drinks here were really great. The boba was fresh and the flavors of the drinks we got were good. They have a ton of options and have something for everyone. read more

Not bad for a post meal, desert place.

Be prepared to wait at least 20 minutes for your order. They are super slow and unorganized

They're open! Just wear a mask before entering! All employees are wearing masks as well, which is reassuring. The staff is attentive and service is quick. There is seating, but I'm not sure if anyone is actually allowed to sit and drink there yet... Thanks for being open! read more

I like this place for bubble tea. The server Michelle is super nice. She made my day so happy with great bubble tea.

I've been here twice, and I got the grapefruit yogurt with white pearls. It's a really refreshing and fruity drink that isn't overbearingly sweet. I definitely go back and try the strawberry milk tea and the brown sugar boba. The staff are very courteous, patience, and practice social distancing guidelines. read more

Very poor service.. The employee or owner was literally mad that I asked for a syrup adjustment after tasting my drink, even when I asked if it was ok before buying. When I sensed their annoyance, (even though it was the very person who said it would be ok) I said sorry and that it was just different than the store I usually go to, they snapped at me "NO everyone is measuring the SAME!" Geez.. why spend $6 or more on one drink to be humiliated in public. I will avoid this location in the future. read more