When we started getting intermittent "Insufficient Signal" notices on shows we had our Tablo OTA…read moreDVR set up to record, we gave Connect Tech a call for service. Dave arrived with an assistant and quickly diagnosed a weak amplifier up on the antenna. They brought out the 40 ft ladder and had the new amplifier installed in about 30 minutes. That visit was two weeks ago and we haven't had a single missed program since. We continue to be very happy customers of Connect Tech, highly recommending Dave Riollano and his team!

Called and came out next day. Very responsive and helpful. Would definitely use again.read more

Internet is good. Phone service and Customer service is terrible! I have been a customer for less…read morethan 2 weeks and I have called Frontier 10 times. Someone came out to fix the phone problems but never tested the connections....I still have the problem. I emailed the CEO of Frontier as well as the CEO of Verizon...as Frontier is now a Verizon Company. No response yet!

How is customer service closed on a Saturday? What happened to the 24 hr service? This is not good,…read moreclose early 5/6pm but not closed on the weekends.

Randomly decides to perform "scheduled maintenance", with no email or mail notice prior for 4 and a…read morehalf hours. Absolutely unacceptable as a service provider to go down that long and without telling folks. Never had these kinds of issues with Frontier fiber. Cox Cable internet is terrible, has data caps, and horrible uptime. If they weren't the only hardwired service I could have, I would have switched a long time ago.

Worst experience ever i switched f4om frontier communications to cox my bill had so many hidden…read morefeess and add ons of course i called as soon as i discovered the triple increase after getting passed around dropedcalls all that frustration they informed me i had to pay all of it or be disconnected they never once told me about hidden fees deposits non of it i am paying it off and going to return there boxes no more cable first chance im dropping there internet i recomend. NOT COX CALL ANYONE ELSE ANYONE

My phone stopped connecting to the internet out side my home. the Verizon employee named Symphany…read morewent above and beyond in both service and knowledge of the situation. thanks for A+++ customer servic.

I needed a new plan since my husbands passing. I was not going back to the Verizon Store in…read moreGlastonbury as they took advantage of a tragic situation with lies and deceit. They can't be trusted to do right by their clients. My daughter brought me to this Verizon store as we needed to go to a corporate location and she was assisting me. I didn't believe I would stay with Verizon until I met Tanisha. She took control and helped ease the process of providing a new plan, a new cell phone taking the time to set everything up for me with compassion and patience making the entire process enjoyable. She is a gem!! A very nice young man Mike also assisted me when I went back the next day for assistance with another issue. I highly recommend this location for all your Verizon needs!

Once I upgraded my internet service with Xfinity my old router had become useless. I had to go to…read morethe Xfinity store to pick up a new router. This store is located in the same plaza as Doro, on New Britain Avenue in West Hartford. With the old router in hand, I walked in the store. A young man greeted me. I told him what I had come in for. He took down my information and told me there's just one person ahead of me in line. Here's where you may purchase the latest iPhone or a Google phone. After a very short wait, it was my turn. I once again gave all the necessary information to the sales associate, and he gave me my new router. Now my internet works for movie watching or for Yelping.

Received a new top box 5 months ago was making a motor noise, called comcast the agent stated it…read moremay be OK. Lived with the noise for 5 Month till the box stopped working. The second call they stated a new box would arrive in the next 3 to 5 days. We are into the 6 day no confirmation, no box and we are paying a $29 shipping fee and our bill shows a $40+ increase per month. Third call the agent talks and continues to speak over me from a playbook and doesn't understand the nature of the original issues. The discission becomes contentious and I have to ask the agent to listen, please stop so I can speak. Terrible Service.

I have been using Verizon as my cell carrier for over 25 years. Whether it be a phone upgrade,…read morequestions, or service issues the staff has always been very knowledgeable and helpful.They once gave me a better plan for less money without me even asking for it. I have also been very pleased when calling for online technical support, or building issues.

Got a quote online. I was interested in signing up but decided to go in to the store as I like…read moredoing these things in person. Since I got a quote online, I went in knowing what plan I wanted, the phones, and knew the pricing. The manager did not want me to get the plan I asked for. I was very clear of what I wanted but I had to repeatedly tell him this. I had to keep telling him I was sure of the plan I wanted because he kept insisting I take the higher priced plan. He proceeded to start the process to sign me up, and when he gave me the quote and paperwork, it was made out to the most expensive plan and with a tablet I did not ask for, need, or want along with watches that I also did not want. I told him AGAIN that the plan he kept talking to me about was not the plan I wanted. I wanted the most "affordable" plan they have. I told him to please redo the paperwork to reflect the plan that I told him I wanted over ten times and to take out the tablet and other crap he added that i didn't want. He told me he would not do it for the plan I wanted. This is predatory behavior and I would not recommend anyone come to Verizon. He obviously wanted to make a sale and only cared about the sale and what he needed as an employee. He did not care for me at all as a customer or my needs. He understood exactly what I was asking for and what I wanted. But he decided to ignore me and my needs as a customer so that he could meet his goals. Imagine what he does to elder people or those not knowledgeable with this type of behavior or those who don't pay attention. NOT OKAY!!

If you enjoy having all your precious god given rights to you time, to be railroaded & high jacked…read moreby Xfinity, then this is your company. An hour & a half on the phone ; an hour & 1/2 of MY TIME which I will never get back. These jerks had the stupidity & audacity to destroy my day. I was as unable to get to any of the important things on my to do list. So kudos to Xfinity. They destroyed my day, and this is not the first time! I now officially abhor tv, and anything to do with it! THANK YOU SO MUCH XFINITY!

Apart from inconsistent dependability and "constant" notifications that my service is unavailable…read morebecause of "upgrades," Xfinity's customer support system is the worst I've ever encountered. They put you through the brand-new hell of a "automated assistant" that refuses to connect to a live agent and just keeps asking the same SCRIPTED question. One would think that in this "day and age of AI" the BOT would be more "intelligent"!!!!! Would it be so hard to include a customer service phone number on your website, Xfinity? Why must I look for a way to get in touch with you online? I have lived in Virginia, Alabama, and even S. Korea but this is the worst cable provider I have ever had by far. I had to award at least one star because there was no option for a negative star.