We had a leak coming from the shower in our second-floor master bathroom, which was causing water…read morestains to spread across the ceiling downstairs. After getting estimates from three different contractors, we decided to go with Jerry, and I'm so glad we did.
From the very beginning, Jerry impressed us with his professionalism and attention to detail. He personally came out to inspect the problem and performed a water test to help identify the source of the leak. His pricing was reasonable, but what really stood out was how detailed his estimate was. Unlike the other two contractors, Jerry provided a thorough breakdown of the work that would be done, so we knew exactly what to expect before the project even started.
One of our biggest concerns was the dust and debris from a project that would take more than a week, especially since we have a young child at home. Jerry went above and beyond to protect our home and minimize the disruption to our daily lives. He carefully covered the areas we requested, sealed off the master bedroom and bathroom with plastic barriers and zippered entrances, and laid down protective coverings along the walkways his crew used. It was clear that he genuinely cared about keeping our home clean and making the entire process as comfortable as possible for our family.
Communication was another area where Jerry truly excelled. I'm the type of person who likes to understand every detail before moving forward, so I asked him countless questions over several days through text messages. He was always patient, responsive, and willing to explain everything clearly. Throughout the project, he also regularly sent us photos of the work in progress, which helped us understand what was happening at each stage and gave us peace of mind.
What I especially appreciate about Jerry is that he isn't the type of contractor who tries to impress you with fancy words or empty promises. He simply does what he says he's going to do. He's a man of his word, and that means a lot to me.
There was also one situation that really showed how much Jerry and his team care about their customers. During the shower pan repair, part of the existing tile had to be removed. Unfortunately, our original tiles had been discontinued years ago, and we only had three spare tiles left. When I explained the situation, Jerry and his tile installer were incredibly understanding. Rather than simply telling us it couldn't be done, they carefully planned, measured, and cut those three remaining tiles to restore the shower's original appearance. I know this required extra effort and attention to detail, and I was genuinely grateful that they took the time to make it work. The finished shower looks just like it did before, which was exactly what we had hoped for.
The project was completed with the installation of the glass shower door and a final cleanup. Everyone who worked on our home, including the tile and glass door installers, was friendly, respectful, and professional. From the first consultation to the very last day, Jerry kept us informed, followed through on his commitments, and consistently showed consideration for our family and our home.
I highly recommend Jerry and his team to anyone looking for a reliable, honest, and professional contractor.
While I can't directly compare his work to other contractors since I haven't had the same project done by anyone else, now that everything is finished, I can confidently say that I'm genuinely glad we chose Jerry. Looking back, I truly believe we made the right decision.