I was 517 miles from home and my 9x30 window for my Knapheide top along with the seals were…read moremissing. Called my glass guy in California and he said that it was a special fix and that I would have to get the parts from Knapheide and he would install it for $75. So I called Knapheide. They wanted $129.99 for the 9x30 window, outer seal was $11.99 per foot, inner seal $9.99 per foot with a minimum 8 feet each must be purchased. So I was looking at $380.83 without shipping and taxes. I was still far away from home so I decided to give Glass Doctor of Utah County a shot. They were able to fix everything for $239.40 before taxes saving me at least $140. They were super professional and friendly and the person that did my window had over 30 years of experience.

Short version: I…read morerecently had my car's windshield replaced at Glass Doctor in American Fork. It was, bluntly, a TERRIBLE experience. The new windshield cracked in less than two weeks while the car simply sat in my driveway. In spite of all signs pointing towards a manufacturing flaw or installation mistake, Glass Doctor insisted it couldn't be their fault and wanted $150 to replace it (the original job cost $360). When I pushed back, they acted like I was the problem (rather than the failed windshield) and made it clear they had no desire to earn my trust or continued business. Unless you want that kind of grief in your life, I'd strongly recommend taking your business somewhere else. Long version: After the replacement, my car sat in my driveway for 2 weeks (I use a different car for around-the-town driving). Sometime in those 2 weeks, the new windshield cracked. Googling the issue yielded the likely cause of a "stress crack", which are "cracks that appear without visible signs of impact, often starting from the edge of the windshield" and noted that the common causes include "manufacturing defects or poor installation." That fit the circumstances perfectly: no signs of impact at all (and it would be quite the feat to get hit with a rock sitting in the driveway), crack started from the edge, and shortly after installation. When I called Glass Doctor, their attitude could best be described as "that sucks for you." They insisted that replacing it would cost $150 under the terms of their warranty, no matter the cause and in spite of the fact that they could offer no explanation for why it had cracked so quickly. Unsatisfied, I asked to speak with the owner. When she called me, I explained that, in my viewpoint, all signs pointed to either a bad part or an error in the installation. I explained that this should be a "we're so sorry, give us another chance to earn your trust" situation, not a "you can roll the dice again for another $150" situation. She proceeded to accuse me of "bad mouthing" her installer and her company for suggesting that the installer could have made a mistake, because "he's one of the top 20 in the nation." She said I was "bullying" her for being honest that I intended to share my experience, good or bad, in an online review. She insinuated that I was lying about the car not being used, despite my offering to bring in a statement of work from my mechanic showing the mileage the last time it was serviced to prove it. She made it clear that earning my trust and future business wasn't important to her. She insisted it couldn't be a stress crack because they "usually run horizontal" (I couldn't find anything online to support the idea that stress cracks run horizontal). She absolutely would NOT acknowledge that they could have made a mistake. She finally agreed to replace the windshield free of charge ONLY after making it clear that she would never do business with me again (who would want to do business with the company after this anyway?!?) After they replaced the windshield again, I asked if the technician could identify the cause of the crack. She said: "He said it could be a stress crack, but they usually run horizontal. So, no explanation for it. Maybe it was a small rock." Yeah, a small rock that hit a car in a driveway in a residential neighborhood, struck right at the bottom edge of the windshield (where the hood rises up to protect it) and left no signs of impact, yet caused a 10 inch crack almost immediately. Even when ALL INDICATIONS pointed to a stress crack, they preferred to ignore the facts, even when that required them to assume I was lying. They'd rather blacklist you than admit they could've made a mistake and attempt to make it right. This is not the kind of business I would trust. Take my experience as a cautionary tale.

Contacted via Yelp and setup a time to come to my place of work. Had a hiccup for the first appt,…read morebut he communicated the details with me and we rescheduled for the next day and Andrew showed up and replaced the windshield in about an hour. He was courteous and explained what was going to happen and what to do afterwards. Price was WAY below Safelite and the mobile service was super convenient. I would consider this to be my new "windshield guy". No complaints and nothing but praise. Thanks for helping me out.

Andrew came on time on short notice, worked fast and did a good job. Would recommend.read more

They were very easy to communicate and super nice to work with. The guy was super friendly and…read moreanswered all of my questions. He did a great job repairing the windshield that I was worried may have to be replaced. Timing was good too. Will definitely call them again if I get another crack or chip!!

Great experience fixing a spider crack as well as a long crack in the vehicle. With the price of…read morewindows and system recalibration, I decided to try Chip Pro. The service definitely met my expectations.

Good pricing and quick service. However if you have a dash cam make sure to take it off before and…read moreput it back on yourself after. They thrashed the adhesive on mine trying to take it off and put it back on. It no longer stays on the windshield and falls off frequently. I reached out to them and they said there was nothing they can do. We had to scrape black gunk adhesive off the new windshield and purchase additional materials to fix it. If they can't offer any solution to a problem they caused I would rather they not even try to put the dash cam back up.

Initially nice and charismatic people, but poor business ethics, quality and customer service…read more My rear car door window was shattered by a small pebble from a lawnmower and I got it fixed and replaced at this company. After the installment they informed me that leftover glass would be in the door but would not affect the new window. A short time later I used the window for the first time, rolled it down, and it became stuck. For several days it would not budge, we even tried manually lifting it, to no avail. They had also left broken glass on the inside of my car. I brought it back into the shop and asked them to take a look at it, because it had worked perfectly beforehand. This is where my one star review comes from, because as soon as I brought it back in the employees turned hostile and unprofessional. They informed me that it was not their problem that the window was not working, but ultimately agreed to take a look at it. A few days later I received my car back and it was working, they claimed that it was working when I dropped it off, which it was not and I had attempted to use it again in their parking lot minutes before dropping it off, it didn't work. While the window now worked broken glass in the bottom was now scratching the pane as it moved. Upon asking them to fix the glass scratching the new pane they had installed they told me if the glass got scratched it wasn't their problem, they said I paid only for the pane of glass and for it to go into the car... not that it would work properly when there. After bringing up my warranty I was told about when picking my car up they aggressively and rudely said that it only applies to windshields. Which they neither told me when they gave it to me nor does it say on their website under "warranty". I was also told that this is a regular issue their customers run into, and they know that leaving glass in can damage the window regulator and scratch the glass, but that it is not their problem. The glass pane costs about $75 so for a $300 service I expect the expect the product to work as intended, not to be given back to me with high probability of failure that they both know about and are unwilling to fix. Ultimately unprofessional work with misleading claims. I am willing to change this review if the desired help is received but until then I advise not going to this company for work on car door windows, as they know their service is faulty and leads to long term problems for customers.

Quoted online less than $500 for windshield replacement. I accepted and scheduled an appointment…read more I arrived at the shop and they said they had to (by law) add $500 (almost $1000 total) for a "recalibration". I declined. Since then I have scheduled replacement (without recalibration) with another company for less than $600. Note: My dealer will do recalibration for ~$150 if I find it to be necessary (it was not needed on my previous car). They lied about recalibration being required by law. The $500 quote for recalibration is a ripoff compared to the dealer $150.

After the installation of an after market windshield, it was discovered that it doesn't work with…read moremy lane assist and other features of my truck. Before the installation I specifically asked what the difference is between OEM and aftermarket. I was told only the Ram emblem in the corner of the windshield. WRONG! I've been trying to contact Safelite for a week now with no reply from them. When I choose Safelite because they are suppose to be A rated, I expect a lot more expertise and customer service from the shop management. VERY DISAPPOINTED IN SAFELITE OREM LOCATION! I'm still waiting for a reply and solution to their unprofessional service. RATING = 0 even though a 1 star is required to submit this review.

They did a great job of fixing my rock chip, you can barely even tell it's there anymore. I was in…read moreand out fast, I think it was less than half an hour from start to finish and it was $18 with a groupon. What more could you possibly ask? Well they have more! There is coffee and snacks in the waiting area AND a really cute little dachshund named Tucker. So the fixed my windshield fast and cheap and I got to play with a puppy. 10 stars.

Took my Dodge Charger here today 10/13/18 to get a chip repaired. They took excellent care of me,…read morethe technicians are all extremely nice and welcoming. Will always be coming here in the future. Excellent service.

SUPERRRRR impressed with the prompt service, quality, and customer service this mom&pop shop…read moredelivered! Submitted an online quote and within 1 hour they gave me a super affordable price. Got in the next day and windshield replacement was done in an hour's time. You know what the cherry on top was (meaning going above and beyond the customer's expectations)? When they noticed a piece of dashboard trim was missing - they even gave me a link for it to Amazon, AND placed a cute little gift on the middle console. Hard to find a place that checks ALL the boxes‼ They earned a LIFE customer here

These guys got me in the next day and did both my rear and front window after my rear window…read moreshattered. Even offered to send someone up to my in West Valley for a very reasonable fee, but I ended up going to the shop. They even vacuumed out the shattered glass from INSIDE the door so you didn't hear it rattle. To say they went above and beyond is putting it lightly. I will be recommending them to everyone and will bring my cars back if they need the glass replaced.

They came right out to replace my windshield but when it leaked it took 4 days for them to return…read moremy multiple calls, emails, and submissions from their website. When they did call back the owner didn't act like it was a priority. He send one of his installers back out and he ran a bead of silicone around the inside of the windshield. It looks horrible and it's all over the fabric roof liner which won't come out. My vehicle smells like silicone on top of that too. Oh and the installer knocked my windshield wipers off track during the process of replacing the windshield. That's a $75 repair they should be responsible for. I'm not at all happy. I don't recommend IntegraGlass at all. By the way it still leaks.

From the owner: Full service auto glass including windshield replacement, rock chip repair, and heavy equipment…read morelaminated glass. IntegraGlass is focused on integrity, customer service, and quality. Located inside Supersonic Car Wash.

Had a same day appointment, Collin showed up at my house prompt and polite. After I had scheduled…read morethe appointment, I looked up my type of rock chip, and feared it wouldn't be fixable. Collin however, took a look, was confident he could fix it, and warrantied his work. I had this huge line of a crack, and now if you don't know where to look you can't even see it. Will absolutely be using them again!

From the owner: We offer mobile windshield repair, consisting of rock chips and small cracks. We come to you when…read moreand where you need! We are licensed auto glass professionals and are set up with your insurance network to provide you with a simple and smooth repair. All our work is guaranteed for life.

Windshield leaks, and makes noise on the interstate have had them come out to try and fix it 2…read moretimes. Still not fixed. They may be priced good but quality is terrible.

Glasshopper went above and beyond my expectations. They were very kind and helpful. They helped me…read moreget exactly what I needed. Their prices were the best price I could find for my vehicle. Great place to get any glass replaced on your vehicle. I would recommend them every time. Great service.