They were very easy to communicate and super nice to work with. The guy was super friendly and…read moreanswered all of my questions. He did a great job repairing the windshield that I was worried may have to be replaced. Timing was good too. Will definitely call them again if I get another crack or chip!!

Great experience fixing a spider crack as well as a long crack in the vehicle. With the price of…read morewindows and system recalibration, I decided to try Chip Pro. The service definitely met my expectations.

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

I paid $112 for 3 rock chip repairs. I feel like thats a lot but the cost of the winshield…read morereplacment cost is more. But now I have a crack because of another rock chip hit it. So I dont think Ill do that again. Ill just wait to replace the whole dang thing now. But everyone was nice and on time and they came to my house so it was fine. Typical windshield replacement cost (C300) Without insurance Basic aftermarket glass: $700-$900 OEM (Mercedes) glass: $1,000-$1,300 ADAS camera recalibration (required): $200-$400 Total: $900-$1,500

Good pricing and quick service. However if you have a dash cam make sure to take it off before and…read moreput it back on yourself after. They thrashed the adhesive on mine trying to take it off and put it back on. It no longer stays on the windshield and falls off frequently. I reached out to them and they said there was nothing they can do. We had to scrape black gunk adhesive off the new windshield and purchase additional materials to fix it. If they can't offer any solution to a problem they caused I would rather they not even try to put the dash cam back up.

Initially nice and charismatic people, but poor business ethics, quality and customer service…read more My rear car door window was shattered by a small pebble from a lawnmower and I got it fixed and replaced at this company. After the installment they informed me that leftover glass would be in the door but would not affect the new window. A short time later I used the window for the first time, rolled it down, and it became stuck. For several days it would not budge, we even tried manually lifting it, to no avail. They had also left broken glass on the inside of my car. I brought it back into the shop and asked them to take a look at it, because it had worked perfectly beforehand. This is where my one star review comes from, because as soon as I brought it back in the employees turned hostile and unprofessional. They informed me that it was not their problem that the window was not working, but ultimately agreed to take a look at it. A few days later I received my car back and it was working, they claimed that it was working when I dropped it off, which it was not and I had attempted to use it again in their parking lot minutes before dropping it off, it didn't work. While the window now worked broken glass in the bottom was now scratching the pane as it moved. Upon asking them to fix the glass scratching the new pane they had installed they told me if the glass got scratched it wasn't their problem, they said I paid only for the pane of glass and for it to go into the car... not that it would work properly when there. After bringing up my warranty I was told about when picking my car up they aggressively and rudely said that it only applies to windshields. Which they neither told me when they gave it to me nor does it say on their website under "warranty". I was also told that this is a regular issue their customers run into, and they know that leaving glass in can damage the window regulator and scratch the glass, but that it is not their problem. The glass pane costs about $75 so for a $300 service I expect the expect the product to work as intended, not to be given back to me with high probability of failure that they both know about and are unwilling to fix. Ultimately unprofessional work with misleading claims. I am willing to change this review if the desired help is received but until then I advise not going to this company for work on car door windows, as they know their service is faulty and leads to long term problems for customers.

Went in for a rock chip repair. Least expensive in my area. Great service. I was treated with…read morekindness and respect. Highly recommend this business and recommend all my family and friends to get their rock chips repaired at Ace & Jerry Auto Glass.

Terrible workmanship. I brought my car here for a windshield replacement, and when I had the glass…read moreremoved later, I discovered severe rusting along the pinchweld directly under their old installation. It is obvious the technicians used a cutting tool that went through the paint and metal, and they completely failed to apply primer or touch-up paint to the bare metal scratches before applying the urethane. Because they skipped this critical step, water leaked through, and rust has now eaten through areas that should have been treated. I highly do not recommend this shop if you care about the structural integrity and longevity of your vehicle.

SUPERRRRR impressed with the prompt service, quality, and customer service this mom&pop shop…read moredelivered! Submitted an online quote and within 1 hour they gave me a super affordable price. Got in the next day and windshield replacement was done in an hour's time. You know what the cherry on top was (meaning going above and beyond the customer's expectations)? When they noticed a piece of dashboard trim was missing - they even gave me a link for it to Amazon, AND placed a cute little gift on the middle console. Hard to find a place that checks ALL the boxes‼ They earned a LIFE customer here

These guys got me in the next day and did both my rear and front window after my rear window…read moreshattered. Even offered to send someone up to my in West Valley for a very reasonable fee, but I ended up going to the shop. They even vacuumed out the shattered glass from INSIDE the door so you didn't hear it rattle. To say they went above and beyond is putting it lightly. I will be recommending them to everyone and will bring my cars back if they need the glass replaced.

If I could zero star I would. This company is terrible. AI this, AI that on the phone. Anything but…read morehelpful. All online set up, then they don't even start on the car when they're supposed to, and every excuse in the book for delays. Go somewhere else. The Provo location is the worst.

I was supposed to have my windshield replaced on Saturday 08/22. When the tech removed the…read morewindshield to put the new one on, he saw rust that he said would make it impossible for him to put the new one on. BUT he then said he was told by his manager that he can't put the old one back on for "safety reasons". I was able to get the rust issue fixed the same day and THOUGHT I had gotten the appointment rescheduled for someone to come back out to put the new windshield in. No one showed. Upon calling customer service I was told that it had been "unscheduled". I was told that they would get a message to the manager of the local shop and someone would contact me within 24 hours.so far no one has reached out to me. I had to get a car cover as it rained multiple times over the weekend, and the rain would have damaged the car further. Because of all this I was left with my car exposed, at risk of being damaged or stolen. I had to take the day off from work on Monday to go to a different shop to fix the problem that your company left me with and reschedule long-held doctor appointments for my kids because I couldn't get them there safely. On top of that, the charge for the windshield that WASN'T put in is still showing as pending on my credit card. I fail to see how leaving a customer with NO windshield is somehow safer than temporarily putting a damaged one back on. This company made it so I was left without a safe, useable car for 3 days.

I am passing through Salt Lake city on business delivering a vehicle as part of my Fleet company…read moreneeding windshield repair minor cracks I scheduled a appointment at 9:30 AM upon coming in a older gentleman met me in the parking lot telling me where to and where to not park but very rudely when I entered the building I was told by the employee Elisha she would take care of it and I heard nothing else of the sort great interaction with customers I appreciate the time taken to make me feel comfortable and welcomed in the establishment. I was later Told the old man was the owner of the property. Please ignore him. I will not blame the company for a property owners faults there are clearly no signs showing exactly where to park along the fence line so I was a little confused but the customer service at Glass Doctor is just great if I have any drivers passing through that need windshield repair I will definitely recommend this place a neighborly company it truly is disregard any other outside entities upon service.

I was 517 miles from home and my 9x30 window for my Knapheide top along with the seals were…read moremissing. Called my glass guy in California and he said that it was a special fix and that I would have to get the parts from Knapheide and he would install it for $75. So I called Knapheide. They wanted $129.99 for the 9x30 window, outer seal was $11.99 per foot, inner seal $9.99 per foot with a minimum 8 feet each must be purchased. So I was looking at $380.83 without shipping and taxes. I was still far away from home so I decided to give Glass Doctor of Utah County a shot. They were able to fix everything for $239.40 before taxes saving me at least $140. They were super professional and friendly and the person that did my window had over 30 years of experience.

I really don't recommend them; they're not professional, they did a poor job, and their prices are…read morethe same as everyone else's.

I got my windshield replaced a few weeks ago. They were recommended to me by a friend at Berge Auto…read moreI was not disappointed. They were there early and made the whole thing easy. I left to go run errands they just sent me this picture, the aftercare and the total, I paid and that was it! My sister just recently got on done on her car as well. Thanks.

I am super particular on any glass work with my cars. I first came to Ace and Jerry in the 90's…read morewith a Audi that I dearly loved. I had read about these guys and the fact that they not only did glass on cars, they did glass on high end cars, custom cars and specialty cars, but cars they built. Several of their cars are in museums in places like LA and Chicago. I am just finishing a rare 1969 MGC/GT. The glass on that car looked pretty straight forward, but nothing on a British car is straight forward. The front and rear deck windows were, what you might call, backwards. It took Val over seven hours to conquer the installation. The work is beautiful.....it is now worthy of car shows. To be sure, Val is the only guy I know of that would have taken on this very difficult job. Your aren't dealing with a glass technician at Ace & Jerry, you get a real "pro". I simply won't go any where else. Oh, and the price was really fair. Dennis M. American Fork, Utah

Ace and Jerry got me in and out of there in 15 minutes tops. They were so helpful. I had no idea…read morewhat to do when I got a rock chip in my windshield, and they walked me through it and answered all my questions. It was covered by my insurance, and without insurance it would have cost $25. These guys are so friendly and so honest. I would for sure recommend this place to everyone.