We went here today for my son's 10th Birthday party. The whole reservation process was impersonal and rushed, and I talked to 2 different managers. $22 per kid isn't exactly cheap, especially when the party does not include a party host, and you're pretty much on your own. We arrived about 3 minutes after our 2pm party time, and there was another party in the party room. I asked one of the people working "Um, I have a 2pm party" and they escorted me to the party window to check in. I check in, and the manager Josue is talking through the window a mile a minute, repeating information a few times, after I said "ok" about 50 times he comes to escort us to the party room. They have 2 rooms, which was actually more like 1 room cut in half with the cheesy black rope they use at movie theaters So we could hear and see the other party, and they could see us. Their room was significantly larger too, and with 14 kids, and about 5 adults, we were very cramped.
The manager made sure to tell me 3 different times there was a party right after us, and that we only had about 40-45 minutes in the room (although the party states 1 hour), and then proceeded to ramble ON AND ON again. It started off extremely rushed and yet he was wasting my time too. They brought out the pizzas after about 5 minutes and I divided the pizzas and we ate. After about 10 minutes or so, when the kids were winding down, I asked for their cake knife and plates for the cake. They stalled for 5 minutes then told me the OTHER party had the cake knife, and they would try to find SOMETHING that might work. We had an ice cream cake and needed a knife. After 5 more minutes (now 10 total), they come back with a pie server (a non-serated triangle thing), and said this is all we have, the other party has the knife. The other party by this time was cleaning up, and my husband proceeded to try to cut the cake with the triangle thing, while I try to get someone to get me plates. Another 5 minutes pass and they bring us plates, no forks, and they tell me "oh they are right there next to the window" so I go get them. As we are still cutting the cake, it's been about 35ish minutes, the manager comes back again and tells me as soon as we are done cutting the cake we need to proceed outside to finish our party...We can cut the cake, then we need to leave!! SERIOUSLY. I tell him, if I hadn't been waiting 15 minutes for plates and a cake cutter, that they didn't have, that we wouldn't have a problem with that, but we were waiting on them, and we will sit and eat our cake! He says "oh, uh, ya ya, ok then you need to proceed outside, and come to the window so we can settle up the bill." They don't care at all about the party, or our experience, they wanted my money.
I go out to the window to settle up, get the wristbands for the rides. They tell me that we have 2 hours unlimited, including the lazer tag, and golf. When we were ready for golf to come back up to the party window. We let the kids run around for 1.5 hours before deciding we wanted to do golf. At several points the kids came to me telling me they couldn't do the lazer tag. The line was REALLY long, they only let 4 kids in at a time (yes, 4 TOTAL is what we were told; we had 14 kids in our party alone!) and they would have spent the entire 2 hours waiting for lazer tag if they did it. At one point I went to the party window and asked for the arcade tokens instead of the lazer tag. On the party package page on the website, it offered a choice of 12 arcade tokens OR lazer tag. I told one of the managers (not the manager I was originally talking to) about the situation and he said that they could give us the tokens but all 14 kids had to come to the window so he could write on their wristbands so we don't get the tokens and the lazer tag...because ya, we want to rip them off and wait 2 hours for a 5 minute game of lazer tag.... but ok. So I ask for Josue since he was supposed to be handling my party, and he tells me that NO, they won't do that! Since lazer tag is operable, they won't give us tokens, if we don't want to do it, we don't do it, and if they kids do, they just have to wait or experience the other attractions. I said, the other guy JUST said he would, and Josue said "oh, ok then, bring them around we'll figure it out."
So I gather up the kids, bring them over, it was time for golf anyway. Some had already gone home by this time, so there were 9 kids. I said, we want the tokens, and then we want to get our golf stuff. He said, I can do the tokens, but you have to wait in the other line for golf! So now I'm waiting in line behind another 5-7 people waiting for golf stuff after they told me I could go to the party window the first time.
Honestly, all that matters is that my kid had a great time, good friends, and the Ameci's pizza was awesome. But for spending over $350 on a birthday party, it was a rip off! I will be back for family days, but don't waste $ on a party here! read more