Kathy Ip is very kind and friendly to customer. She is very patient to introduce what sunglasses is suitable for me. Thanks!

It's been great experience shop my glass at golden store. Polly she is being very helpful to pick the frame that i like it. Dr. Ma is very informative as well. I'll highly recommend this store. read more

I've been coming here for a while, but this was my first time seeing Dr Yee and she was great. She took time to explain what she was doing, was patient and thorough. Rest of staff were efficient and friendly too. read more

I added two more star for Store Manager Kelly and the Assistant Manager Mandy. They helped me for my issues. These two ladies are the go to person and they are very patients if anybody have any question. Check with them for the detail procedure or process before making any appointment for future references. read more

Great Service. Benson helped me to get my sunglasses repaired within a short time. I will definitely come here again.

UPDATE: If I can give this place a zero i would. i finally got my contacts after 2 weeeeks. Now i have to wait another week, and possibly more knowing their history, because they are too incompetent to check the expiration date. i have to drive there again. DO i look like i have free time and gas to waste??! I was recommended to this place for their quality doctors and coupons. I had a terrible experience. Don't know whether or not my nationality has something to do with it, but the manager (HK) lady had an attitude problem. I was quoted for 65 for the eye exam, but at the end it became 70. I told her that i was told a different price. she said the doctor doesn't know that the price went up. Yeah...sure. Then they were giving me an attitude because i took a while to decide if this brand of contacts fitted me. They don't give out samples/trial lenses for that brand. I better be damn sure if they fit me for the price i'm paying. The doctor i had puts on a nice persona. she was thorough, i have to admit that. A little reluctant to answer questions. I bought their contact lenses for $60. 1pair for 3mo. I went home feeling ripped off for the eye exam and the contacts. so, i went online looking for a better deal. I found a reputable site for about half the price they are charging me for. To top off the bad experience, the place didn't even have my contact lenses till 2 weeks later. Their excuse was that it was back ordered. Over priced, ripping me off, delayed order, attitude problem. I dont care how nice the doctor is, there are plenty of places with a good selection of glasses and customer service. I am never coming back! read more

We bought my son's flex-on glasses from Golden optometry. It had one year manufacturer warranty. With-in six months one of the temple broke. I took it back to claim a replacement as it was still in warranty. They were not ready to take it back for warranty replacement. They kept saying that my son broke it on purpose and it is not covered under warranty. First, how can they say that my son broke it on purpose?? I asked if I can buy just the temple to which they simply said NO. How is it that one can not get a temple? They said I can buy an-other pair at discounted price. But I stuck to the point that it is under warranty and hence it makes sense for manufacturer to fix it. After some pressurizing they sent it to manufacturer, who replaced the temple ! They do have good selection. But as you can see their customer service is not good. Couple of reps speak english very well. Others are not so good at it. So talking to them over phone can become an issue. read more

My family is under the care of Dr. Wen at Golden Optometry for many years.  I have recommended her to many friends who were searching for a quality optometrist and they have been seeing Dr. Wen ever since.  Everyone has been very satisfied with the care that Dr. Wen has given; that's why I am recommending her and Golden Optometry here on Yelp.  I am an engineering professional and also mother of two boys.  My family genes has resulted in me wearing glasses for a long time, and my profession has added more pressure on eye usage. On top of all that, I also have dry-eye condition. I was frustrated with dry-eye because it is high maintenance, so naturally I wanted to try laser surgery; Dr. Wen has been monitoring and treating my conditions and she insisted that I should not do laser surgery due to my specific conditions.  I appreciate her professionalism, where she puts patient's well-being ahead of the business profit.  Because she knows I am bothered by dry-eye, whenever Dr. Wen learns of new findings or new methods, she would pass the information to me to help me better manage my eyes.  This is way above and beyond her duty!  Moreover, I have been taking my boys to see Dr. Wen regularly since their birth.  During office visits, Dr. Wen always gives us all the time and attention while doing exam, and is very patient to answer all my questions and concerns.  She never rushes us to finish appointments. I am glad to see my boys having perfect eye sight so far to enter middle school.  I certainly hope my children will have better eye sight than I do and I am glad that Dr. Wen is there to take care of them. read more

My employer offers Premera blue cross insurance for both medical and vision. I don't understand why but several in-network (information received from premera webpage) optometrists don't have a clue how can Premera be used as an insurance towards vision. I am not a citizen, and hence, I don't know how to make them understand about it. This place which was referred by my colleague seems to have figured it all out. My experience was so smooth and all the staff here were friendly and courteous. Kudos to you guys! read more

If there was negative, I would give negative to this place! I went there early April to check my eye sight and get my Prescription. That Dr. Ma was terrible!!! I am near-sighted, and he asked me to buy some glasses to wear at night to do eye correction, which would cost me over $2000. It was beyond my budget and I said not this time. Then he asked me if I would want to get the prescription and buy glass from their store. I told him I just wanted to do the check and get my prescription. When he heard that, his face dropped immediately! Then he started to gather his stuff and refused to tell me anything about my check or anything else. And you know what he did next? He kind of pushed me out!! I cannot believe it!!! This is so not professional and terrible!!! I still need to go there to get my prescription, and they have changed my appointment for 3 times; I still did not see a doctor yet. read more

Let see. So many problems. Their customer service SUCKS. The phone people are rude, blaming, unhelpful, and liars. They continually promise one thing, and don't deliver - find other optometrists who actually care in the slightest for their customers. read more

The eye doctor was okay and told me my vision is getting better and better. Probably it's because I am getting older that reverse my shortsightedness. The sales lady tried to sell me expensive glasses but I insisted to buy the brand I want. She wasn't pushy at all, probably because I wasn't well dressed at that time. Her service was pretty good and explained to me all the lens options. At the end I asked for discount and she gave me $15 off. She told me the glasses would take two week for processing. In fact, that's a bit long comparing to Lens-crafter where could finished my glasses the next day. Now, two weeks has pasted and it's still not done. I couldn't give them more than 3 stars. read more

Dr. Ma is polite, patient, and detail oriented. He took the time to explain my daughter's eye condition and his solutions for her problems. He always answers our questions thoroughly. We never feel like the appointment is being rushed. read more

It was nice of them to provide some monetary compensation for the trouble that I went through.

I came to get my eye exam done and also to get a new pair of eye glasses. Dr Lily Chang and Emily Nhan are very knowledgeable, super kind and patient. I am very pleased with their great help. My current pair of KZ brand eye glasses I am wearing right now was also from this same optometry 11 years ago. I am very impressed with the vey good quality of the frame and lens. I will for sure come back again. read more

I came here annually for my eye exam. Dr. Yee and trace are very friendly and helpful. Definitely will come again next year

This is the best place to find high end frames. Sharon has been very responsive and detail oriented. I have shopped here for over 5 years since they always have new styles and inventory. read more

This is a bad management glass store. The store staff is ok but it's a mess. I ordered a pair of sunglasses. I called back after 2 months and they said they lost my order! read more

Kathy helped me when I chose the sunglasses. She was very patient and gave me great recommendations

Very friendly staff. No wait time at all. Doctor was thorough and explained very test he did and result.

This review is primarily for the eye exam I had with Dr. Yee. It was my first eye exam I ever had in my entire life. So you can imagine how daunting and foreign the process is for me. Dr. Yee made it comfortable and easy to understand what I need. I felt she took time to give me a proper prescription. Also the staff was very professional and patient in explaining what my insurance covers, despite to the busy foot traffic during that time. My only critic is that the exam rooms are cramp and I feel most of the space was sacrifice for the optical shop at front. I feel that the space where the wall of large displays are located, could be utilized more efficiently. Regardless, I still told my family my experience with Dr. Yee and did forewarned them of the how busy it gets and the flow / dynamics of the shop. Definitely in the future if there is a need to have my eyes examine that I will go back to see Dr. Yee. read more

I have been visiting Golden Milpitas Optometry for about 8 years now. There is no reason for me to try another store. Doctor Wen is my main eye doctor, she's been very helpful on my conditions. I feel she cares about my eyes more than I do. Ming, Kelly and other staff are as friendly as possible. Andy made a few phone calls to factory and even helped me to look for a similar frame online because my old one is discontinued. So over all, I am one happy customer. read more

Dr. Wu is the best doctor I have ever encountered. Last month, I felt something was grinding in my right eye. I visited two doctors. One found an eyelash in my eye, and gave me some medicine. But it was not cured. One week later, I visited another doctor. This guy said your eye just has some inflammation, and gave me some medicine. But the problem was still there. Two weeks later, I visited Dr. Wu. She carefully checked my right eye, and found a blister in the eyeball. She explained it may be caused by the internal toxin because my eyes are very dry and easy to produce toxin. Then she dropped some anesthetic in my eye, and scrupulously removed it. In addition, she gave me some antibiotic medicine, and told me how to use it. Also, she told me my eyes are so dry that I must use some artificial tears to moisten my eyes to keep them healthy. I obeyed her instructions. Only a few days later, my right eye restored to normal condition. I feel very happy with Dr. Wu. I strongly recommend Dr. Wu to others. read more

I came by today to pick up my computer glasses and my prescription sun glasses. They were done sooner than promised. I am very happy with the quality and the quick work. Kathy Ip is great. She is always helpful and helped me with any question I have and gave me great advice. Go here and ask for Kathy. She will help you too. read more

What a terriable place. Don't ever come 1. Make you wait forever. Our appointment was 2pm. At 2:45pm, we still weren't able to see the doctors yet. When asked why, they said the doctors were on lunch. My hubby was angry. "Then why did you make us come at 2PM'? 2. A place with scams. Not honest to customers. One of the receptionist told us for kids glasses, their poly glasses are paid by insurance. But, this old lady, Emily, insisted that we had to pay for it ourselves. I said no. Please check again. She was reluctant to check until I made her to. Of course I was right. Are they trying to double charge or what? 3. Another Scam. For my contact, this same old lady Emily, was trying to make me to for fitting. I said no. Insurance should cover it. She disagreed. I had to call for insurance myself again. Gosh, they try to charge both the costomers and the insurance company. 4. It seems they are hiding something. I very much suspect the accuracy for my son's prescribsion. Thus, I decidded to go to another doctor for second opioion. I then ask Golden Milpitas to release my son's medical record. Guess what! They refused. I was so angry. after so many incidence with them, I just hold back anymore. I shouted on the phone, "i have the right to obtain our own medical records. Can you give me one single reason what you can't release it? ". Mandy, the manager I guess, changed the tone immediately, Oh, of course, you can take it anytime. 5. Never return your phone call. When ever I asked them to check some thing, if it is doing your favor, they never call you back. You need to keep bugging them. I am just about calling them again. What a pain. Never Never come to this miserable place again. read more

Thanks Dr. Shin and Alyson, Wilson.I am glad to be here. I don't need to wait. And all of them are kind and professional.

I visited the optometry after two years and my experience with Sharon in getting my prescription sunglasses was amazing as before. She patiently pulled up my information and showed me variety of sunglasses to choose from. Sharon is amazing and does an excellent job to cater to customer's needs. She was prompt and helped me immensely. She is an asset to Golden Milpitas Optometry and I wanna appreciate her for making it a wonderful experience for me and many others. One request - there should be additional discounts or perks for their returning customers:) Thanks again and Sharon is superb! MJ read more

I've have been a long term customer over last 10 years. And live over 50 miles away. We still return to this shop for 3 reasons. 1. Service. 2. Services and 3. Services. Especially sales lady Emily has the best services ever. Hands down. Emily understand and knows exactly my needs. No hard sales just custom tailored to my needs. Emily is the reason we return year after year. read more

I had contact lens exam last week. And doctor is very nice to give all the exam and wearing my 1st contact lens. And the Grace was helping with all processes. And she can make price match for contact lenses. Overall I had great experiment. read more

They helped me step by step figuring out how to get my contacts and when my mail didn't get the contacts (not Golden's fault), they worked with me to contact the contacts maker and kept me up to date on my contacts. Thanks so much Yvonne for your amazing customer service! I almost never write reviews because the effort it takes doesn't warrant the time/thought to do so, but in this case I was really blown away by Golden Milpitas Optometry's customer service. Thanks again! read more

Visiting Golden Milpitas Optometry is always a pleasant experience. I had seen Dr. Julia Wen at my visit today. She explained to me all the details about the reasons for choosing the prescriptions and wanted to make sure I feel comfortable. Her exam was very thorough and covered many preventive care tips. She made me an informed patient. I also received great care by Eye Consultant Kathy Ip today. She patiently helped me to select my eyeglasses, and explained to me all the details about my bill. She went the extra mile to make sure I could fully utilize my insurance coverage and helped me to save money. Golden Milpitas has excellent doctors, professional staffs, cutting edge exam instruments and a variety of selections of eyeglasses brands, and these are the reasons for their loyal customers to keep coming back and make Golden Milpitas their go-to choice for family eye care in the heard of the Silicon Valley. read more

I have been receiving their service for more than 10 years and will continue ... Why? Very professional, nice and outstanding service ... Special thanks to Emily, Polly, Sharon and other team members, keep up the good work !!! read more

i just spent two hours getting two pairs of glasses. i brought my prescription from another doctor. Sharon was the sales person who helped me, and she was very pleasant. my glasses are not ready until two weeks later, so i might have an update then on how the actual products turn out. so far i am happy with their service (specifically Sharon since she was the only person i dealt with), though i do have to say that they are a bit pricey on the frames; lenses seem to be about the same price, but here they offer so many other options - total price can be more than expected. read more

Kathy was very helpful with my husband and me when we were at the store for appointments and picking up the glasses. She was patient and detailed. We are visiting again for my daughter's glasses. Thank you. read more

My daughter using their ortho-k lenses and is doing keeping well. Most staff are welcoming and accommodating if not all.

Super helpful and patient! They explained the process very thoroughly, and I was able to get the correct prescription very quickly.

Based on some of the reviews below, I was concerned about the Customer Service (I don't speak Chinese). But I wanted to go, since they had great designer frame selection. However, I had no problems and it was better than when I've gone to English-speaking eyeframe stores. GREAT PARTS: - When I walked in, there were no other customers. - I worked with Ying, who spoke English. - I worked with Ying, who was knowledgeable about how frames should fit on a face. I have a small face. She had me try on some frames and soon figured out which brands were way too big on me. - She also gave great feedback on which ones looked stylish or just professional or not-so-nice on me. - She was extremely patient with me. We spent about 1/2 hr - 1 hr together. We started with 25 frames and narrowed it down to 3. Over the years, I've gone to many English-speaking eyeglass stores. No employee was ever able to give feedback about the glasses, like Ying did. BTW, they also take VSP Eye Insurance. I'm now in the process to narrow down from 3 to 1 glasses and decide. read more

Absolutely great service...the eyewear consultant Sharon L. was helpful and patience. She showed me many options for frame and glasses.

Huy was very helpful in finding a pair of polarized sunglasses for me. Highly recommend and the selection is awesome.

My sons and I have been coming here for several years, and we always get excellent services . Both Dr. Wen and Dr. Ma have served us on different times. They are great doctors, you can tell they care about their patients and willing to solve problems and questions for their patients. Great experience with them. read more