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    Golden State Pristine Cleaning

    5.0 (2 reviews)

    Services - Golden State Pristine Cleaning

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    Golden State Pristine Cleaning Photos

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    7 months ago

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    Molly Maid of East Contra Costa and Solano Counties

    Molly Maid of East Contra Costa and Solano Counties

    (74 reviews)

    Molly Maid of East Contra Costa and Solano Counties: 2025 Nov - Dec (1 of 5)…read more Cleaners: 4.5 of 5 Communications: 1 of 5 Nov 9th & 10th: I secured Molly Maids for my mother-in-law whose spouse recently passed away. Because I want to make sure everything works out well for my mother-in-law, I drove over 4 hours from my house to hers. I drove there on a Sunday to meet Molly Maid's representative, Erika the following morning. Erika was friendly and seemed to have everything under control until she showed me the paperwork. She explained the charges and what I saw led me to believe that the frequency and per cleaning amount reads - $132.50 for every fortnight and $84.50 each week if we secure them for the entire month. Erika seemed to agree with me then even though I kept pressing her to explain the charges clearly. While she was there, I explained to my mother-in-law the cost and Erika did not argue, letting us to believe what we discussed was correct. We agreed to have the cleaners arrive on Dec 8th for their first cleaning after a $150.00 pre-cleaning charge was paid to secure that date. Dec 8th: First cleaning. The cleaning ladies were friendly and professional. They got the job done in under 4 hours. An additional payment of $345 was incurred, which my mother-in-law paid with a credit card. Between the time we secured the job, up to the day of the cleaning, I was receiving notices that 'Cash' or 'Zelle' is their preferred type of payment. I explained on numerous occasions that my mother-in-law do not have a 'Zelle' account and will be paying with a credit card so we can track the expenses. Dec 9th: After the first cleaning, we felt it'll only take an hour to spruce up if we hired them once a week. I wrote to Erika. See the following: "Thank you for your call back (at 10:46 AM) this morning. I believe we had a misunderstanding when you were explaining your fees and schedule to us on the 10th of November 2025. Charges: I repeated my thoughts on your charges a number of times. We thought that the $265 (making it $132.50 each time) was for twice a month and the $338 (making the charges $84.50 each time) 4 times a month. Reconsider: We were ready to confirm services for every week but seeing as that was not the case, we would need to reconsider our game plan. The document you presented was not crystal clear. We'll check in with you again soon. Thank you for your time. Receipts: I'm still waiting for the receipt from the original payment, and I would like a receipt for yesterday's work. Cleaners: The ladies did a good job yesterday." Dec 15th: I again asked for a receipt for payment received, via emails and texts. Dec 16th: I finally received the receipt, 8 days after the initial cleaning after I told them that my mother-in-law would like to secure a once-a-month cleaning. This shows how disorganized the company is. A well-oiled company would have had the receipts ready that same day to send to their clients. Overall, I think the cleaners deserve a high score and the company a very low score.

    I live in Discovery Bay and had my monthly house cleaning today. Team 8 Anabelli and Estella did an…read moreexceptional job on my home. I have appreciated all the others that have cleaned my house in the past but this pair really seemed to propel me to send in this review. They were awesome.

    Golden State Pristine Cleaning - homecleaning - Updated May 2026

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