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Golden Lamb

1.0 (1 review)
Open • 11:30 am - 9:00 pm

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2 years ago

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Comfort Suites Mason Near Kings Island

Comfort Suites Mason Near Kings Island

(25 reviews)

$$

Do NOT stay here. This was by far the worst hotel I have ever experienced. If there was a rating…read moreless than 1 star I would have chosen that. We stayed at this hotel with students for the WGI Championship and encountered extremely poor customer service, unsafe conditions, and serious cleanliness issues--including bed bugs. Multiple members of our group were affected, and we were informed that another group experienced the same issue. Beyond that, the condition of the rooms was unacceptable. We found hair on the towels, stained sheets, a malfunctioning shower with little to no hot water, and doors that would not properly close or lock. The pull-out couch was covered in crumbs, there was a dirty handprint on the sheets, and even rubber bands from braces left on the bed. Trim was falling off the walls, and key cards repeatedly failed to work. We stayed for four days, and not once were our rooms serviced--no fresh towels, no toilet paper restock, and no trash removal. Safety and sanitation were also major concerns. The lobby doors were never secured at night, and after breakfast, staff wiped tables with their hands rather than using any disinfectant. Customer service was equally unacceptable. When we requested to speak with a manager, we were told none would be available until Monday--after our departure. Due to these conditions, I have contacted the health department and the hotel's corporate office. This hotel is not safe or suitable for guests. I strongly urge others to avoid staying here unless you are willing to risk your health and safety.

After a long day of traveling all I wanted was a shower. But this place has no hot water coming…read moreout of the shower but hit water coming out of the sink. So I washed off thinking I would be able to get a shower in the morning. Well was I wrong ! I called the front desk to get information about when I might be able to get a shower an was meet with an attitude over the phone from the very beginning of my conversation. An was told to shut up stop talking an get my stuff an leave the hotel and not ever come back... the hotel is not a very nice place at all I had rather sleep in the street than ever stay here again. I have to give them a star in my book they get none but to post a review I have to give them one. They don't deserve it

Golden Lamb - hotels - Updated May 2026

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