I scheduled an appointment with Olivero on July 2 (spoke with Julie) for a stuck toilet and a…read moreshower that wasn't draining. No pricing, service fee, or minimum charge was ever mentioned when I booked -- only the appointment window on July 6.
On the day of the visit, the technician spent a brief minute looking at the toilet and shower, and a few minutes at the clean-out while I flushed the toilet. Including time on the phone with his office, he spent about 10-15 minutes at most, then said the job would need two technicians, 2-3 hours, and cost roughly $1,200+. The formal estimate that followed was $675 to remove the toilet, snake the line, and reset it.
For comparison, I called another licensed plumber, who quoted around $220+ after hearing the symptoms, including the potential need to snake through the toilet. This plumber arrive on the same day, cleared the drain through the sink connection without removing the toilet, tested it by flushing and running water through every fixture in the house, cleaned up, and was done in about 30 minutes.
That same evening, before I'd even confirmed whether I was accepting Olivero's estimate, I received an invoice for a "minimum service charge." When I disputed it and pointed out that no rate was ever disclosed upfront, I was told repeatedly by Jessica, "we are very upfront about our rates." That simply wasn't true in my case.
The replies also felt templated, often arriving in less than a minute, more like a script than a real look into what happened.
To be fair, the plumber were polite throughout. But the core issue is this: they insisted in writing that pricing was disclosed upfront when it wasn't, and charged me for a brief visit with no real diagnosis or work done, with an estimate starting at over 3x what the actual fix cost.
If you're considering Olivero Plumbing, get a firm, written rate quote and compare before booking your first appointment, even if you believe it's just for an estimate, you do not want to end up facing an arbitrarily bill at exorbitant rate after the visit.