It pains me deeply to write this review, but I believe our experience needs to be shared with other…read moredog owners who may be considering leaving their pets with a dog daycare or boarding provider. It has been exactly one month since we lost our beloved French Bulldog, Louie, to heat stroke after leaving him with OC Paw House in Tustin, California. We dropped Louie off at approximately 9:05 a.m. for what was supposed to be a four-hour half-day visit. The purpose was simply to see how well he interacted with the other dogs before we considered boarding him there for a week later in September. I believed I had done my due diligence as a responsible pet owner. The business had more than 100 five-star reviews, and I could not find even a single review below five stars. They also had many photos of french bulldogs on their social media. That gave me a great deal of confidence in leaving Louie in their care. Unfortunately, what happened that morning is something our family will live with forever. At 11:33 a.m., I received a photo and text showing Louie with several other dogs. In the photo, what appeared to be Louie's vomit was clearly visible near his front paws. When I later examined the photo more carefully, I noticed that it had been taken at approximately 10:18 a.m. That timeline is extremely important. Wendy, the owner, later told me that Louie was having difficulty with the heat while at an unshaded dog park on an approximately 81-degree day. She said that after about 5-10 minutes, they decided to take him back to the house. The house is approximately an eight-minute drive from the dog park. Yet I did not receive a phone call telling me that Louie was in serious distress until approximately 11:45 a.m. I was then told that he was not breathing. That leaves me with a question I still cannot get past: What happened between approximately 10:18 a.m., when Louie was apparently already showing signs of distress, and the time I was finally contacted? As Louie's owner, it is devastating to think that he may have been struggling for an extended period of time without receiving the urgent intervention he needed. In my opinion, what happened demonstrates a serious lack of training, judgment, and emergency preparedness. This is especially troubling because Wendy told me that she owns or has owned a French Bulldog and understands that Frenchies do not tolerate heat well. Brachycephalic breeds such as French Bulldogs are widely known to be particularly vulnerable to overheating. Afterward, I obtained a report from OC Animal Care. Based on my reading of that report, I learned information about the business and its licensing status that I did not know when I entrusted Louie to their care. The report also contains statements regarding overnight boarding and the individuals who provide dog-walking services that, in my view, do not match my understanding of how the business was represented or operated. I encourage anyone considering this business--or any dog daycare or boarding provider--to verify its licensing, insurance, training, emergency procedures, supervision practices, and experience caring for your specific breed. Do not rely solely on online reviews. I wish I had known to ask more questions. Louie was not just our dog. He was part of our family, and losing him this way has been heartbreaking. I am writing this review because I cannot change what happened to Louie, but perhaps sharing our experience will cause another dog owner to ask the questions I wish I had asked--and potentially prevent another family from experiencing the loss that ours has endured.

August 11th The Day We Lost Louie…read more Our six-year-old French Bulldog, Louie, died from heatstroke just two and a half hours into what we were told would be a four-hour trial day at this daycare. We were told the purpose of the trial was simply to see whether Louie could get along with other dogs. We were never told that he would be taken to a dog park or participate in strenuous outdoor activity. We chose this daycare because the owner told us she owns a French Bulldog herself, and because the daycare had very good reviews. We trusted that our French Bulldog would be understood and properly cared for. What happened that day is something we will never forget. 9:00 AM -- We dropped Louie off for his four-hour trial. 9:30 AM -- Just 30 minutes later, Louie was taken to a dog park for outdoor activity without our knowledge. We had never been told that he would be taken off the daycare premises or to a dog park. The temperature that day ranged from approximately 77°F to 85°F. 10:18 AM -- According to the daycare, Louie vomited after the activity. We were not informed when it happened. 11:30 AM -- More than an hour after he vomited, we received a photo of his vomit. At the same time, we were communicating about payment and completing a reservation for his future stay. We were given no indication that Louie was experiencing a potentially life-threatening emergency. 11:45 AM -- We received a phone call telling us that Louie was not breathing. 12:00 PM -- Louie was pronounced dead from heatstroke. Our dog went into the daycare alive and healthy at 9:00 AM. By noon, he was dead. What is especially devastating is what we learned afterward. We were told that they had never seen Louie breathing so heavily before. We were also told that they had tried giving him water, but he was vomiting. For a French Bulldog, excessive panting, vomiting, and difficulty breathing in hot conditions can be serious warning signs of overheating and heatstroke. French Bulldogs are particularly vulnerable to heat because of their shortened airways and difficulty cooling themselves efficiently through panting. Yet during the critical period when Louie was apparently struggling, we received no immediate warning and no update about his condition. The owner was also not present at the daycare at the time. We later learned that she had a doctor's appointment, which contributed to a delay in communication. While the adults were dealing with schedules, appointments, and communication, Louie was suffering--and we knew nothing. This was supposed to be a simple four-hour trial to see whether Louie could socialize with other dogs. We never agreed to have him taken to a dog park in temperatures reaching 85°F. We never imagined that he would be subjected to strenuous outdoor activity in hot weather. We are devastated that Louie was placed in this situation while in someone else's care. We trusted this daycare because we believed they understood French Bulldogs. That trust was shattered in the worst possible way. Louie was in their care. We trusted them to keep him safe. We expected him to come home. He never did. Louie was not just a dog. He was part of our family, and we will never get him back.

After moving to Orange, I needed a cat sitter right away and had Christina recommended to me on…read moreNextDoor by multiple people. I am so grateful I found her! She recommended our vet to me as well, and I have been so happy with the vet she suggested! She actually gave multiple recommendations so i have back ups if needed. She's cared for my 3 cats multiple times and I can tell my kitties love her, which is the most important thing! She always sends me pics and keeps me updated while I'm away. She cared for my senior cat when she was sick and in her final week and gave me detailed updates so I knew when to cut my trip short to some home to her, cared for my new kitten, cleaned up broken glass and a lot of kitty barf, cleaned up when ants where going after the cat food, and showed my kitties lots of love! I always come home to empty trash cans, clean litter boxes and happy kitties. She even gave me a housewarming gift and gifted my kitties Christmas treats and toys! Christina is wonderful and I trust her 110% with my kitties and my home. I appreciate her so much because as much as I miss my kitties when away, I have peace of mind knowing she's there to keep them happy and safe! When my kitties broke a vase and she came in to broken glass everywhere, she let me know right away and made sure my cats were OK and had no cuts first, then did a wonderful job cleaning up (I didn't find any glass when I got home!) And she's just a nice person too - whenever I'm on the phone with her, we always end up chatting about her kitties too, so I know she's truly a "cat person" (which not all my pet sitters have been.) Cannot recommend her enough! Be sure to schedule as early as possible, she's so great the holidays and peak vacation times always book up quickly!

Christina has been a fabulous pet sitter for us the past 5 years. It's hard to trust anyone with…read moreyour babies, but she makes it so much easier. Professional and detailed, she makes sure all the necessities are in order before she needs to come, and then makes sure all your concerns are managed while she is there. Reassuring photos and messages are just icing on the cake, but the truth is in the happy healthy pets you have when you come home. We have 2 cats and 1 kitten and just came back from a 12 day trip. Cats had just been through some major health issues, and I was Sooo glad she was there daily keeping an eye on them, and knew exactly who my vet was and was even familiar with the local vet ER. She's responsible reliable and caring. Just ask our Cats!

The Spaw has been a great place to get my nervous little guy cleaned up! I love how good of a job…read morethey do and that I can trust them to work well with him. Everyone has been so nice and friendly every time we've gone. We will definitely go back!

When you find a service provider that goes above and beyond, you MUST leave a review! The owner,…read moreCarrie, has taken such thorough care of my dog, Gracie. She did this at a point where I took my dog as a last ditch effort. My dog has extreme allergies (both food and environmental) and scratches ALL day long (if she's not eating or sleeping, she is scratching). Her skin was in terrible condition and she had been ripping her hair out and causing hot spots. When I say I took the dog in horrible condition, I am not exaggerating. Our Vet has given us advice (guesses) and given the dog prescriptions, supplements, injections, and tests....with ZERO improvement! I've spent thousands of dollars trying to get our dog healthy and nothing ever helped! Based on a recommendation to take Gracie to The Spaw I dove in telling myself this is the last time. If this fails, we will just do the best to let her live her life out as comfortably as possible, which is a sad place to be as a dog mom. She's not even 7 years old and she still has a lot of life to live. Meeting Carrie was the best thing that has ever happened to our dog! She recommended some specific testing and said that Shih Tzus often have low Zinc which can lead to skin issues. We had her tested by a Vet and sure enough, her Zinc was SO LOW!!! She made some suggestions about supplements we could give her. At a follow up test, we could see some improvement in her Zinc levels. She also said that it looks like my dog had mange and that Shih Tzus are also susceptible to mites. Our Vet never once mentioned that as a potential cause nor did she test for mange. We did a skin scraping with a different Vet who found no mites, but she suggested we put her on a mite medication for a couple of months. The stuff that came out of/off my dog was disgusting (old die off???)! Through skin cytology, we also confirmed Gracie had serious yeast overgrowth. That was not a mystery to me, because our house smelled so bad! I didn't even like to have people over because it was so embarrassing. Carrie gave Gracie sulfur baths and used some other amazing technologies on her; Ozone baths, red light, blue light, and micro bubbles to name a few. It was a lot of work, but I can tell you for the first time in years, I'm actually optimistic about Gracie's future AND my house no longer smells disgusting. We boarded her for a period of time so we could do some deep cleaning and reset our house before she returned. I'm so glad I made that initial call to The Spaw. Carrie truly loves my dog and my dog loves Carrie! When we drive to The Spaw my dog knows. When we hit Tustin Ranch Road from the 5 Freeway, Gracie starts going crazy! When we get there, she practically jumps out of the car. Thankfully, her harness is clipped in, so she can't get out of her car seat without help. ;) On the subject of Boarding: I love that The Spaw has staff on the premises 24 hours a day and that the dogs aren't locked in crates all day. I am so grateful to see my dog's hair growing back and for her to have noticeably more energy and MUCH less scratching! Carrie clearly loves animals and is a true blessing. She admitted that my dog's issues forced her to do deep dive research to find help for Gracie. I will forever be grateful for the life she has given back to my dog! She is much more than "a groomer!"

I live in Irvine, CA, and so happy that I found them when I did. We have 2 dogs and all of the…read morewalkers are so very sweet to them. I love that they all are genuinely kind to our pups and leave the sweetest pics and comments about them. My husband and I are really busy with work and PBF always accommodates our schedule and do what they can to make sure our needs are addressed. We recently also had a baby in the last year and pbf has helped accommodate us as we move into our next chapter of having kids. Even when we had to go to the hospital when the baby came, the owner helped us schedule the pups walks and transportation to our pet boarding facility. They are simply great and amazing and I never worry about our pups and trust each and everyone of the walkers in my household. I highly recommend them.

John and Cassidy took such great care of our two cats!! This was the first time we've ever used a…read morepetsitter service and were veryyy nervous to say the least. Every day we were sent 10+ photos of them along with a paragraph of a summary of their visit with them. Their level of care was so impressive and we know they even vacuumed on a few occasions! We cannot express how impressed we are with this company. Highly highly recommend Pooch's Best Friend!

Jessica was wonderful with my cats needs !! Had to go out of town for work & was kinda last minute…read more& stuck for help with my cat : Jessica was super accommodating & stepped in at such short ! She took daily photos & videos to share how comfortable & at ease my cat was : Very caring ; loving lady with your furry babies Would not hesitate to use her again

I can't say enough good things about Jessica! My dog Rosie is usually very timid around new people,…read moreso I was a little nervous about finding a sitter. But during our meet and greet, Jessica immediately put Rosie at ease--she even sat on the floor to make herself less intimidating, and before I knew it, Rosie was all over her. That never happens! Jessica also came through for me during a last-minute trip out of town for work. She stepped in without hesitation and gave Rosie the love and attention she needed while I was away. I'm incredibly grateful for her professionalism, warmth, and genuine care. Rosie and I are both so thankful we found her. Highly recommend!

Cathy is amazing! We were so excited when she moved back, as she had boarded our dog Duke for us…read moreyears ago before relocating to Hawaii, and we booked her again right away. Duke is always happy staying with her. She truly cares for the dogs she watches, giving them plenty of attention, walks, and love. Duke also has special medical needs and requires daily medication, which Cathy handles flawlessly, giving us complete peace of mind. Her pickup and drop-off service is a huge perk. As busy parents, it makes everything so convenient and stress-free, and we really appreciate it. We always know Duke is in caring, capable hands with Cathy and couldn't recommend her more highly.

Cathy watched our 2 dogs over a weekend. One of our dogs is a bit difficult and very particular on…read morehow he likes things done. Cathy took excellent care of both dogs while following all our crazy instructions. She took them on multiple walks, kept up on their medications, stayed with them around the clock and made sure they were well taken care of while we were gone. Cathy would text us pictures of them throughout here stay just to help put us at ease. We came home from our trip to 2 happy dogs. I highly recommend strong paws pet services especially if you have a difficult dog or a senior dog who requires a little more attention than other dogs. Thank you Cathy!

Great grooming and bathing services. Have been coming here for 5 years+ for both my dogs. They do a…read moregreat job with our corgis with shaping them and making them nice and clean. Very friendly staff as well, have never had an issue. Here is Harper after a bath below!

DO NOT BRING YOUR DOG HERE. These people do not care about your dogs and will return them in…read morehorrible states. I used to have no issues with Paw Sweet Paw years ago but after just brining my 1yr old rescue here twice that was enough. First time he was return smelling awful, accidents happen. Second time boarding with them (12 hours) he was returned to me COVERED in both pee and actual poop on him. Before he was return the second time, the staff told me he had a "little accident" and asked if I wanted him bathed or just wiped down. After already waiting an extra 1.5 hours because of the cut operational hours, I said just wiped down him down and I'll bath him later. It was clearly not a little accident and wasn't even wiped down. The attendant brought him out less than a minute later. Wiping down a dirty, poop covered dog would take longer than one minute. The extent of the odor took 3 baths and he is now dealing with multiple stomach issues results in vomiting and diarrhea. He also was returned with a clearly visible scab and swelling on his nose. Trying to contact management has been extremely disappointing after a very disappointing 12 hr dog boarding visit. The asst. manager seemed to be the only one to take the time to respond and discuss these issues, but very limited to how she can remedy or alleviate some of these issues. I have been waiting for a week now on Janelle, the top Manager of both locations to reach out with fur to we discussions about the incredibly low standards, cleanliness, and overall care for our pets staying there. Seems like Janelle couldn't care less for the well-being of the dogs she is being entrusted to take care of while she is the one in charge from what I've been told.

We have been bringing our 90lb Mastiff/Lab mix to OC Dog Ranch for the last few years every time…read moreour family travels 4+ days. I am so happy I found this place - was recommended by someone through word of mouth. It is wide open space for our dog to run, and I love that because it is SO much better than her being boarded in a room with 50 other dogs. Staff will send you updates - and we always get a picture of our happy dog with other happy dogs. Staff also sends a report card. Always respond asap when I reach out and ask how she's doing.

They were good back in 2020 when Dana bought the place and were hungry for customers. The…read moretraining here has gone way done. They are more interested in Dog Boarding for the mega rich in Laguna and Newport Beach now based on how few trainers they have and the huge kennel staff they have hired. I had my dog trained here years ago as a pup but now he has some behavior issues that I know they can fix, but they don't want to touch him. The Secretary's exact words - "it might be better to find another trainer". This is how they treat past customers that spent thousands to have their dog trained here. ZERO CONCERN! DO NOT WASTE YOUR TIME AT THIS PLACE!!!!

Our family loves Cynthia and we're so thankful to have someone we trust wholeheartedly with our…read morefeline babjes in our neighborhood. Cynthia always takes great care of our two cats and they love to see her whenever we are not around. She is also a great photographer and you can see how much our babies trust her by the way they look at her

Cynthia is the best! Very caring and kind to my three kitties while I was gone for 5 days. She fed…read morethem as scheduled and even cleaned up after them. I highly recommend her!

Linzy at Passionate 4 Pets is my life saver! I had my dog boarded at a facility in Newport while I…read morewas on a cruise, watching the video cam I realized my dog was not happy there. I called Passionate 4 Pets as they were referred to me by a friend who uses their services. Linzy picked my dog up the day of for me that I asked and continued pet sitting my Franklin in her home for the remainder 8 days of my cruise. She sent me pictures, answered all my calls and spoiled my dog with love the whole time. She dropped my dog off at my home upon my return and my dog was so happy. Highly reccommend Linzy and will hire them again. I have referred to others and they are now using her services too.

I have trusted my pup to P4P many times and have always been completely satisfied. I have found…read moreLinzy to be on time and follow through on her commitments. Larry (my pup's name) loves Linzy and this is not the norm with most people. I highly recommend this service to anyone needing a trusted resource to care for their pets.