Customer service is non existent. This location is much closer to my house, but I'll drive to Talty from now on. They treat me like a human being there. Stood at counter for several minutes. Three employees saw me and didn't acknowledge me as they worked on other things. No hello. No "I'm sorry, we'll be right with you." Just avoid eye contact and work in general. There were zero people at the counter other than me. Zero. This is the second time I've been ignored here. These lazy oafs don't want to work. read more

Golden Chick - Never coming back to this ****hole. Worst customer service ever. - Fast Food Near Me - Terrell, Texas

Probably the worst Golden Chick I've ever been to. Food is always old, they never have what you want. PLEASE CHECK YOUR FOOD BEFORE LEAVING

Dining Room closed at 7:30pm on January 16, 2024. Forced to order at drive thru. It took about 5 minutes for someone to come to the window after we ordered and drove around. The chicken was hot and crispy but didn't have any seasoning. The Cajun rice, well I'll just let you look at the picture. YUCK! Roll was ok but a bit dry. read more

Golden Chick - Cajun Rice - Mush - Fast Food Near Me - Terrell, Texas

Originally from Texas...I live in Vegas now. You just can't get the same kind of southern fried nothing there. I don't care what others may say. That being said....we have great food options in LV and great places but I was craving catfish and that is hard to find in LV. I got 2 fillets in a combo. I was asked if I wanted tarter sauce or zing sauce. I asked for both but only got back to the hotel with tarter sauce. Oh well! Catfish was crispy and I love their cornmeal batter. Fish was decent. A bit dry but still good. I got okra but it wasn't really as good as I've had it either and I didn't get any ketchup so I left it alone. I ordered a large corn nuggets because those are so good and I can even eat them cold. That was my plan but they were a bit drier than usual also. The roll was great. Warm and a tad bit sweet kind of like a Hawaiian roll. Delicious. So I guess I can say overall my food was good but not great. Service was good but not great. Even my tea was good but not great. I still give 4 stars though. Nothing was just awful & I did not get sick. I went through the drive thru so I can't tell you how things were inside but if I lived there, I'd give it another shot. read more

Golden Chick - 2 piece Southern Fried Catfish Combo- with fried okra and Yeast Roll - Fast Food Near Me - Terrell, Texas

See all

Customer service is horrible, guys got attitudes and don't want to work, sweet tea is moldy and still serving it directly to us, if we get sick we will go after who owns this location, fix your drive through speakers and don't be cheap about it when you charge outrageously for a chicken combo. This location needs to be sold or shut down. The two employees need to be let go, the attitude they have to others and work ethic is hideous. They need better training for sure, we love golden chick but I would be happy to drive to mesquite and grab it there read more

Great service very fast. By the time she rang us up the food was there and it was great. The roasted chicken was soft and juicy! I hate dried overcooked anything. The portions were very generous. Salad was okay. But everything else was perfect. read more

Everytime i come to this specific golden chick they always miss up somthing up of the order Like one time i asked for an extra zing sauce but instead he gave me 4 xtra tenders idk where he heard and 8pc tenders when its not even on the menu lol but yeah other than that the food is good it's just the horrible customer service. read more

Dining room was closed today at 5:50 pm even though the sign says 10 pm. We walked next door to Wendy's and had dinner. This is the 2nd time this has happened, not going back. read more

The Dining room closed at 8:22pm on a Friday night Not a good thing for interstate travelers and roasted chicken is too messy to eat in the ca. read more

Price on the 8 piece mixed is wrong. The chicken was good just wish it had been hotter. Service was good. Didn't go in .

Needed a quick bite while driving through town. Wasn't sure about stopping by this Golden Chick because of previous reviews but a more recent review stated they changed management so we decided to try it. I'm so glad we did! Of all the Golden Chicks I've ever visited, this location has got to be the best in the middle of Terrell, TX. The chicken was super juicy and fresh. What are they putting in it!? I'm craving it now as we speak. I can be kinda picky when it comes to fries but theirs was super crispy, yet soft at the same time. One of my favorite fast food fries out there for sure! The service was also amazing. That's hard to come about at fast food chains, hence all the negative reviews from before. I can tell based on older reviews and my experience that this place is way different now. The inside was very clean and the service was very friendly, helpful, and quick. read more

I mean come on, it's Golden Chick... you can't go wrong with some good ole' fried chicken! Golden chick is near and dear to my heart because I grew up with one next to my apartment complex. I decided to stop by to bring back some old memories of the spicy tenders and the golden brown roll AND IT DID NOT DISAPPOINT. Everything was how I remember it to be; chicken seasoned well with a nice crunch to each bite, roll was so sweet and buttery and thought I was eating a Hawaiian roll from a Thanksgiving dinner. TBH I was a bit hesitant due to the old reviews, but new ownership/management seems to have turned this place around. 5 stars. Will be back read more

Fast and friendly service! They even send you a coupon for a free birthday meal when you sign up in store. The chicken salad is phenomenal and they support the local schools. Skip the other places and enjoy!!! read more

Golden Chick - Fast and friendly service! They even send you a coupon for a free birthday meal when you sign up in store Skip the other places and enjoy!!! - Fast Food Near Me - Terrell, Texas

See all

Thought I would try out the new Golden Chick in Terrell today, but that was a bad mistake. Pulled up to the drive-thru and ordered two Chicken Salad Salads. I inquired about what type of salad dressing they had to offer. The young lady said they had Thousand Island and Italian. Really, only two salad dressings????? This should have been my first sign. I asked for the Italian, and then proceeded to the window. The lady told me how much it was and I paid her. She gave me my receipt. She leaves (I am assuming to get the salads). She returns to the window and says they are out of Chicken Salad and asks if I want something else. I'm blown away that you can take my order, take my money, and THEN tell me you are out of what I ordered. Maybe I should have been informed of this up front. I would have went somewhere else. However, I told her that I didn't know what was on the menu, so she gave me a to-go menu. I said that I would just take the chicken strip salad instead. When I got home, they didn't put the salad dressing in the bag. I was going to use ranch anyway (Italian or Thousand Island dressing just doesn't sound good with chicken strips). Now the salad itself was horrible. It literally was chopped up iceberg lettuce with two chicken strips on it. Nothing else...REALLY! My wife threw her's away without even eating it. Next time I will just go to McDonalds. I will not be returning to Golden Chick after this! read more

Got here at 5:25PM. They were quick and friendly to take my order. No problem. Two cars in front of me. I didn't leave til 6:15PM. 45mins! Ridiculous. I ordered a family meal & 2 combos. Person who took my money said they would give me a discount for waiting for so long. Comes back, said she couldn't give me a discount because her manager says no. Why offer and then take back what you say? Anyways. Got my order, checked my bags realized one thing was missing and it took an additional 15 mins. Long wait, not sure what was going on since I saw a few people standing around. I'm sure others were mad about the wait, I saw a few ended up leaving the drive through line. Food was good, customer service eh. If you want to go for food, I would recommend. Customer service, so-so. Wish I had a receipt so I can do a survey, and contact corporate. Never received one. Would I come back again? Meh. read more

I originally stopped by this location a while back and had a really bad experience with the service and food here and swore I would never come back. But for whatever reason today I decided to give it another shot and I've got to say - today's experience was completely different. The last time I came I had to wait in line for what seemed like forever before someone could take my order, and then proceeded to wait even longer just to eat cold, stale food. But today when I stopped in, there was a still a line when I walked in but to my surprise it moved pretty quick and the people who were working were actually super friendly. I ordered my food and waited maybe a total of 3 minutes and out came my food that felt like it literally just came out the fryer. My experience today was really a complete 180 compared to the first time I was here, definitely coming back and definitely would recommend! read more

The chicken strips and rolls are really good. I was initially upset when I got home because my order was incorrect. Spoke with Denny the manager and he quickly fixed the issue. He even delivered the food. ( They do not delivery) This is customer service. Not that you should expect this but really do appreciate it. No one wants to drive back to the restaurant when they get home and their food is not correct. Overall I will be back. read more

Just driving through had to stop for gas at the Exxon and thought to go grab some food at the Golden Chick. I proceed to order my food the staff that works the mid shift (around 12 lunch time) is rude. It took two people to take my order. I get my food, I ordered the Nashville sandwich & a 9 piece wicked wings. My wings come and I ask for sauce because usually they'll come with a chose of sauce but they decided to charge me for a sauce instead I pay. I go sit down and look at my wings and they weren't cooked all the way through. So I take them back to them and the cook came up front talking about there's nothing he can do for me cause he cooked it right and put the timer. All I asked was could he cook it longer and he said no. Then I asked could he give me something else and he said he could give me 1 regular wing for all my wings that were slimy and not cooked all the way through. I ended up throwing my food away and wasting my money. Overall bad experience and not a good representation for Golden Chick franchise. read more

So I just tried to go to Golden chick to place lunch order before the Texas OU game and they told me they're not open right now. I told the employee that the website says they're open at 10:30 and ask when they would be open and she said she didn't know. I asked if they were having some kind of emergency and she said no not an emergency but half their staff didn't show up. I've known plenty of restaurants including the sonic up the street that literally had two employees working one day and they didn't shut their doors down. I'm just one customer trying to place one order! You would think with the staff that they had there they could've at least tried to accommodate my order. For a brand new business in town, this is a fast way to lose new business! Given that we don't live in the metroplex and it sometimes can take 20 to 30 minutes to drive and to a restaurant for some of us, it's a huge inconvenience I have a supposed open restaurant to tell you that they can't help you. So disappointed! I was excited that we finally got some new restaurants in town only to have this one be unaccommodating after only being open a couple of weeks read more

Going through the drive up at Golden Chick, Terrell, Tx. I'll be succinct since I'm driving. Got the fish. Rot-gut! Terrible nasty gross. And out of tartar sauce and ketchup and apparently napkins. Don't go there. read more

Absolutely horrible! From the service to the food! 1st visit they had just open so I figured maybe their busy I'll try again... Will not be a 3rd time! 1st time I dined in and when I got my food the crust on the chicken was all falling off and it was just chicken no crust. And they gave me a large sweet tea hot with no ice and when I went back up and asked for ice the lady rolled her eyes and sighed like I was bothering her. This time I went through the drive through I ordered the spicy tenders meal. 12:56 pm then pulled forward and set at the window till 1:09 before anyone even came to the window and said hi, your total is... No one came until the little lady (cook) from the back came up and was surprised to see me still setting there. She then goes to the back a few more minutes pass and finally someone comes to the front and charges me and gives me my food. I get back to my shop and open the box ready to eat and they have so much spicy powder pored over it that I just threw it away. Absolutely ridiculous! Not sure who the employees are that they have hired that apparently don't give a crap about their JOB or maybe it's the managers doing maybe he doesn't care, either way they are doing a horrible on running the place, and even worse job with customer service and quality control. Running a muck! Do not recommend unless you want to experience bad food and worse service! read more

Golden Chick - Fast Food Near Me - Terrell, Texas

See all

Solid chicken strip spot especially if you're on the go and just need something quick to grab! The chicken is always fresh and juicy every time I've eaten from this location. And super easy and convenient to get a large enough meal to feed the family at home! read more

The new Owner Sean Kim was an excellent host. A happy hello from the beginning. Wasn't a long wait at all, and the food was fresh as ever. Definitely a homey environment. Great from the get-go! Recommend this for any family gathering or just to get lunch! read more

The food was beyond my expectations, the new manager Sean Kim is very customer friendly. He made a few rounds around the store to make sure everyone was enjoying their food. I highly recommend golden chick to anyone that is looking for a great place to eat. Even after I wrote this post my spicy chicken tenders were still super hot. read more

The chicken in my opinion is better than raising canes. Great zest powered. Oh yeah I can't forget the Jalapeno Bombers the best by far!