My work can broke down, so I called AAA, they sent over a driver from Golden Bear Towing with a flatbed truck. Mike showed up promptly and was very pleasant. His truck was extremely nice and very well taken care of. He towed my van to the repair shop I wanted, knew where it was and dropped off my van and me with the utmost care. I would definitely recommend Golden Bear for my towing needs! Thanks Mike read more

One of their employees was not driving safely. Cut me off and then tried to hit me. Nice employee. If this is not one of your employees well sorry for the bad review. read more

Golden Bear Towing - The guy driving this truck not only cut me off but also tried to hit me once he found out I was taking pictures of the truck. - Towing Near Me - Montclair, California

Driver just decides to rush in and block the only exit to the gas station. Everyone was literally reversing through a line of cars to exit. The car he was helping wasn't even in the gas station. He could have parked the other direction and block parked cars, but instead he parked straight into the gas station exit. read more

Golden Bear Towing - Tow truck blocking gas station exit - Towing Near Me - Montclair, California

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AAA has sent Golden Bear out to me twice and both times have been great experiences. They're professional and QUICK. Their office person is helpful and efficient. I appreciate them coming out so quickly! I would definitely use them again. read more

Excellent service Mike was awesome. Fast , reliable and friendly. Made our bad day not so bad. God is good

I've been helped by this company twice through AAA in Rancho Cucamonga and both techs that came on those separate occasions were very nice and helpful. read more

Can't say enough good stuff about Golden Bear towing! They were pretty busy and told me it would be an hour and a half to 2 hour wait. I did not have a choice, so I waited but it was less than forty minutes.And he was there. And when I had called a the company they recommended, said he could not even accommodate me.The golden bear said they would be there, and they were there way ahead of scheduled. Super happy!!! Thank you Golden Bear read more

I requested roadside assistance through AAA, and this towing company was dispatched to assist me. Unfortunately, my experience was very disappointing. The driver appeared to be unfamiliar with the proper towing procedures and did not seem confident in what he was doing. In addition, he was disrespectful, rude, and unprofessional throughout the interaction. He also threatened to have my vehicle impounded if upon arrival at the repair location, the mechanic was unavailable which I found to be inappropriate and concerning. After this experience, I contacted AAA to file a formal complaint and requested that they review this company's conduct and its eligibility to remain part of AAA's service network. I also want other AAA members to know that if this company is dispatched to assist you, you have the right to refuse service and request a different towing provider. Based on my experience, I believe customers deserve to be assisted by a professional and reputable company. read more

Golden Bear Towing Chino, CA Attention Yelp readers: Very important DO NOT USE this towing service. Golden Bear Towing does not respect Senior Citizens, and treats them disrespectfully. Miguel, did everything but spit on me. Miguel, Does not make an excellent Anbassador for this company. Miguel is rude and yells at the customers. This is very disrespectful and I do not appreciate him to belittle, lie and use indescent language. Miguel's, maners are Rude. Miguel, does not respect senior citizens, this is called Elder abuse. I reported this incident and Miguel, to AAA in the city of La Vern Ca. Hopefully they won't use this towing service, as a subcontractor. Do yourself a favor if your a senior citizen do not call this company! Do not use this towing service, you will regret and not believe the way they do business, and the way they treat their customers. Towing companies are very competitive. Use a towing service where you can trust and know they have your best interest. Miguel, you are wrong to disrespect people. read more

After a long day at rock climbing, my car had broken due to a faulty alternator. The tow truck driver, Moses, was not only friendly and professional, he was a great person to talk to; calming me down from the situation I was in. Further, he also went out of his way to maneuver the tow truck up my windy, dirt road and into my backyard, where I can comfortably work on the vehicle and replace the alternator. Moses is an honest man who cares about you, despite him just meeting me 15 minutes ago. I'm sorry to see the other experiences here with different Tow Trucks drivers, but if Moses picks up the phone, just know you're in great care! read more

Golden Bear Towing - The car port Moses delivered to my backyard - Towing Near Me - Montclair, California

This place was called to tow my Audi after I recently moved into my new neighborhood- Chino and didn't know the parking policies. Usually tow yards are never a good experience. Almost every tow yard I've dealt with horrible, rude customer service from all the employees. However, this place is God sent thanks to Miguel! The lady who answers the phone when you call is your typical tow yard employee, not very helpful, I don't remember her name. However, Miguel is amazing, friendly, and extremely considerate. I cannot thank him enough for his great service he provided! Thank you Miguel and keep being an amazing, awesome person! The world needs more people as considerate and friendly as you! read more

Great service. Prompt and fast. Very recommended. I called at peak time and even though AAA called with a 2 and a half hour window they came in less than 45 min read more

Had driver come out and tell us we had a bad cell in the battery. Had to order battery because it wasn't in stock. Next guy (idiot) comes out and jumps car & says it isn't battery without checking anything. Next guy comes out & replaces battery that is 4 months old. Second guy needs to be fired!!! He's a lazy SOB. read more

I needed a tow and Moises from Golden Bear Towing was extremely helpful. He called me right away and confirmed my address and then provided an ETA. He was very professional and kind. Thank you, Moises! read more

My family and I were just harassed and threatened by an extremely hostile road raging driver from this company. This driver was driving vehicle number 80 on Sunday night, December 21 at Victoria Gardens. This driver proceeded to cut me and my son off in separate cars and proceeded to follow us into the parking lot trying to start a fight. I cannot believe a person in uniform on duty for this company would act in such a manner. He is on his own dash cam and I have video of this confrontation as well. This guy should be arrested, not employed. If anyone in management from this company or regional AAA sees this review, please feel free to contact me and I will send you the video and pictures. It was totally unprofessional, following around a family and trying to start a flight. Not to mention that I have been a AAA member for over 15 years. read more

Golden Bear Towing - Driver in vehicle #80 on Sunday night Dec 21 at Victoria Gardens. - Towing Near Me - Montclair, California

January 5th, contacted aaa to tow car. Moises from Golden Bear came. Followed up and when he arrived he was very polite, professional. Great job aaa!! read more

If I could zero give stars I would! I contacted AAA because I needed my car towed, and they dispatched Golden Bear Towing out of Chino/Montclair area. Unfortunately, the experience with the driver, Chanda Bwalya, was absolutely unacceptable. I live in a large gated apartment complex with 250 units. You cannot access the property without a gate code, and it can be difficult to locate specific garages without directions. After the driver called to let me know he was on the way, I sent him a courtesy text message that included the gate code and clear step-by-step directions from the entrance of the complex to my garage. Instead of appreciating the assistance, he called me back and spoke to me extremely rudely, saying, "Lady, I ain't going to read this long paragraph. Just give me your garage number." When I calmly explained that I was only trying to help because of the size of the complex, he repeated himself in the same disrespectful tone. Before he arrived, I briefly stepped into the restroom. During that time, he sent me a threatening text saying that if I didn't answer and call him back immediately, he would cancel the call. The tone was aggressive, unprofessional, and completely inappropriate. When he arrived, he remained unfriendly and dismissive. There is a security camera directly above my garage that recorded the entire interaction. I have dealt with many tow truck drivers over the years, while some have been less pleasant than others, the vast majority have been polite, respectful, and professional. This was by far the worst experience I've ever had. I reported this incident to Golden Bear Towing's Manager, Miguel, and also filed a formal complaint with AAA, advising them not to use this company again. Golden Bear Towing needs to fire Chanda Bwalya! I strongly recommend avoiding Golden Bear Towing, and if you are another towing company, I would strongly advise against employing this driver. This was one of the worst Customer Service experiences I have ever had! I'm a business owner and I have worked in Customer Service for over 35 years. I definitely would not be in business and would not have kept any of my jobs dealing with the public, if I treated a customer like this. There is absolutely no excuse for this level of disrespect and lack of professionalism!!! read more

TLDR; TERRIBLE customer service, INCOMPETENT tower, and DISGUSTING ethical operation - look for ANY other towing company you're better off. If i could put 0 stars I would. I needed rescuing and they sent a first dispatch that took about an hour to arrive this guy was completely incompetent and was not only unable to help he also caused damage to my vehicle. The guy ends up leaving and asking them to dispatch someone else - the next guy comes about 30 mins later and knew exactly what to do to get me out. Because of the damage I attempted for TWO months to reach out to their manager and try to work something out. They would always falsely claim that he would call me back. Well, Miguel never bothered to call back until a formal complaint was launched all to then try to baselessly accuse and insinuate the damage was already there without knowing anything. DISGUSTING and terrible customer service except for the second driver who was actually competent. read more

There I was minding my own business... coming home from Riverside to Upland and my low tire alert goes off! I hobble to the Walmart directly across from my house, also where I recently bought these tires, and they are closing. One of the service technician gave me air and told me to make my way to Pep Boys on Foothill... wouldn't you know it! They're closed to and only had 1 person there to do tires anyway. So I called AAA because there was no air and I couldn't make it home, the young Man that showed up was 'Julian' his service was courteous and quick. I appreciated his attention to the safety of myself and the vehicle. Respectfully Reviewed. read more

Golden Bear Towing - This is how my evening ended. - Towing Near Me - Montclair, California

I called AAA for an issue I was completely clueless about and John Y. quickly fixed the issue. My battery was dead. Okay. Boom. Replaced. It was great. He was super friendly and easygoing. Great overall experience. read more

Moses is a professional who is caring, and on top of it! I was stranded on the 210 with traffic whizzing by, it was a frightening situation - Moses arrived, and the first thing he said to me was "I'm here to help" and really did help calm my nerves from a very stressful situation. He towed my car 99 miles to my home and we chatted the entire way which made the journey very pleasant. He is a most excellent tow truck operator, and a great human being!! Highly recommended! read more

Hugo was quick to call and tell me he was 2 minutes away. He was quick to arrive. Very knowledgable. Being somewhat a mechanic in my earlier years. Easy to see he asked the right questions that made everything efficient. He ran the diagnostics on the alternator, which proved to be good. Inspected the battery, looked for my history with AAA and battery service. Concluded the battery was no good. Very pleasant and authentic person in conversation and representing himself and the company. I was working from home this day, however everything was very timely and considerate of my time. Dispatcher for the company was awesome too. Very communicative and helpful. read more

Caravaning from Central Coast up the mountain and one of our vehicles breaks down. Oh no! Called AAA and they sent Golden Bear Towing... and an angel named REGGIE!!!! Absolutely the best experience with towing ever. Quick, safe, his truck was pristine. He explained everything that was to happen and quickly got us hitched up and moving. My son and I had to ride with REGGIE and he was amazing. Made us feel safe, chatted with us and got us up the mountain in no time at all. WE ARE SO THANKFUL FOR REGGIE!!!! What a great man...Golden Bear, please recognize REGGIE for the great guy that he is! Would definitely use Golden Bear Towing again. read more

Very kind and helpful people. Over the last few weeks, I have used Golden Bear Towing 4 times and all were positive experiences!

Recently, my family needed a vehicle towed during a time sensitive business transaction. From the first interaction to the end, Richard from Golden Bear Towing was motivated, energetic, and a problem solver! He found a way to jumpstart the car when other technicians could not. He worked very well with the business men that were part of the transaction. They work with towers frequently, and they also commented on Richard's technique, customer service, and best choice of route for delivery. All involved were very impressed! We are very grateful for Richard's assistance. read more

My car was completely dead and needed a jump so my husband called AAA. They sent someone out from Golden Bear Towing and they were amazing! They were able to get my car started with no issues and the guy was so helpful! My husband was having such a bad day and he completely turned it around! read more

Worst towing experience ever. I couldnt be at the house for the pick up but I spoke to the driver and specifically said do not start car. We'll he told my wife he's not going to push the little 10 ft out of the driveway and proceded to start the car and load it onto the truck. According to the mechanic they caused internal damage to my car. Management is unwilling to call me back. I recommend you get a team of monkeys before using these clowns. read more

We have had 3 experiences with Golden Bear Towing through AAA, and each time received beyond 5 service! The service technicians have been polite and kind and informative. read more

Worst Tow Service ever!! Rude customer service, on the phone and in person!! Who runs this place?! I called for a tow and they were 2 hours late, they didn't lock my car in right and it started sliding off!! Worker was slow and rude as was the worker when I called in!! Zero customer service skills. Do not trust this business with your car. It's a money grab. They are a scam!!!! read more

I called AAA for a tow. They initially dispatched Golden Bear. The first ETA was 45 minutes, updates a few minutes later to 1 hour 36 minutes. I called AAA, and they updated the time to more than 1600 minutes. That's more than 24 hours. I canceled and asked for another service. They again dispatched Golden Bear with another lengthy ETA. I solved the problem. I canceled AAA and added towing to my auto insurance; problem solved. Thank you, AAA and Goldeb Bear. Because of you, I pay less money and get faster service. read more

Got battery problem taken care of pretty quick and plus he got xtra battery as well clutch save me time. Free installation too that's just perfect. read more

Emmanuel is very patient & helpful. Jack the second peraon who came to my house is very knowledgeable. He called their Towiing Company then Cruz came who is very nice and took my car to Pepboys West Covina. Kudos to you guys . A1+ Sevice. Lyn the Customer Service Rep is always calling me if my car is okay and if im okay. very concerned about my situation. Last but not the least their Office Manager sorry I forgot your name. Her name start with letter M. she is very kind, understandble and keeps calling me too to make sure that im OK. she made extra mile to show that she is very concerned to me or to all their clients. very happy with your service guys!!! Keep up the good work!! Thank you so very much for everything!!! read more

So very helpful!!!! So caring!!! Did an excellent job. We needed a new battery and he was very professional and knowledgeable! I was hoping Auto Club would have given me a survey, but they didn't I highly recommend this company. The man that came to our house was outstanding in Rowland H eights!!! :-) I am truly a happy customer! read more

My car broke down while trying to leave a long day at work. AAA sent Moses, from Golden Bear Towing to assist me. Moses immediately contacted me with an eta, which he arrived prior to. Moses brought a friendly and positive attitude that was very welcome after my shift. He was efficient and considerate in his work, even going the extra step to park my vehicle the correct way without asking on the drop off. Moses made a frustrating situation very pleasant and easy. Thank you! -Dylan Adams read more

Today July 8 Golden bear towing came to my house to put on my spare tire because of a flat. Service fellow came in a pick up truck. Said my wheel had a lock nut and he could not do the job. After he left I checked. NO LOCKS ON ANY OF MY WHEELS. None WTF I am 80 years old, handicap . i Have worked on cars for years but I can't now. This is worse than bad service. It's outrageously bad! I hope a manager at golden bear reads this. You know who went on service calls. Before lunch today a black man in a pick up truck came to my house on Corte Blanco, Upland 91786 PS my car is still in the garage with the flat tire . read more

had a wonderful experience with golden bear towing. I car was parked in the mountains, lost the key and had a spare in the car. Went down to the bottom of the mountain, got phone signal and called AAA to get the car opened. Moses called a few minutes later and said he'd pick me up at the bottom of the mountain in 20 minutes. Which was a lot quicker than I'd expected! He picked me up, and we were on our way up the mountain! He was very easy to talk to, like an old friend, very personable!! I truest enjoyed the ride with him! We were up the mountain and our wonderful conversation had to end. He quickly opened the car for me. What a great experience!! read more

I have membership with AAA and I called towing today for take my car dropped at Audi Ontario I just wanna give review to Golden Bear company 2 staffs was super friendly, faster service and professional, Higher recommended this company read more

driver threatened to leave when I was trying to show him my cracked rim. I then showed him the rim and he got offended that I was trying to show him said rim. Then he claimed he never hung up on me when he definitely did hung up on me because I was trying to explain my cracked rim to him over the phone. read more

AAA has lowered their standards these guys would be the last company I would call. I have a premier card and this is less than premier service. read more

My poor mom woke up to a super flat tire when she was trying to leave for work. Not like cold weather tire pressure light flat, but like super super visually flat cause a nail was probably in it flat. My mom has lived a blessed life where my dad takes care of everything for her, but he had left for work already so naturally she woke me up to deal with it. I pulled up my trusty AAA Auto Club app, entered the problem, the gps location, the car year make model color, etc. The ETA was about 30 minutes, which is pretty good for AAA. As soon as I put in my request, Josh called me and said he was about 5 minutes away. Oh wow!! That is super quick!! Definitely record breaking AAA response time for me. By the time I got out of the house, Josh was there with the Golden Bear Towing truck and a trunk full of neatly organized handy tools. Covid Safety - Wore face mask and gloves. Kept 6 feet distancing. Very respectful and aware of Covid Safety. I asked Josh to put in my mom's spare tire, since inflating it will not help if there's a hole in tire somewhere. He was super professional and informative. My mom was amazed at how fast it took him to swap out the tires. There was clearly a nail in her tire, but it's in a patchable spot. Josh even put in some extra air into the spare, since it has been chillin' in the trunk for so long. We were told not to drive above 55 mph, but that the spare can go 100 miles. No problem at all. My mom drives super snails and our tire spot it only a few blocks away. We super appreciate Josh's help at the super early hours of the day. I will definitely give him the best ratings possible if AAA reaches out with a customer service survey. read more

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