My service call from AAA was dispatched to Hooked On Towing after a horrible ordeal with the first vendor I was connected to. My car battery unexpectedly gave out while it was raining hard and I was stranded in a parking lot. Jose N. called me within seconds of the service order and was super calming over the phone. He confirmed my location and gave me an estimated ETA. He arrived earlier than expected. Jose was very professional, took the time to diagnose the issue and even explained the issue to me. He gave me great recommendations. Even though he couldn't replace the battery for me, he was able to jump start my car within a few minutes and I was able to drive my car to the dealership to get a new battery. Thank you, Jose, for all of your help that day and for being a consummate professional! read more

This review is for Jose or whoever was on shift 05/09/2026 at 0953 for Hooked On Towing Arcadia. Showing up for a Lexux Battery Service that morning. Dispatch was cool, but whoever they hired to do the battery service had zero professionalism. Buddy showed up through AAA and gave attitude over the phone while I was trying to explain confusion with my location. "I just need an address man," then later, "So you are not at the actual location you said you were," with a real make-you-feel-dumb attitude. Dude came for a battery service? Ain't no way I was gonna let him work on my Lexus. He then hung up on me because I checked him for being arrogant and unprofessional, explaining I didn't need the service if he was gonna talk to me that way. Please check your driver. Not everyone's desperate for a call, especially with a sh*tty attitude. Ima let AAA know about this as well. read more

Great service!!! Needed to tow my car to the dealership for repairs. Hooked On had a super fast response. Gabriel loaded the car quickly and was super professional. In my line of work, I deal with a lot tow companies. Hooked On is one of the best I've seen. read more

Hooked On Towing - Roadside Assistance Near Me - Ontario, California

This morning I contacted Hooked on Towing through AAA, and Eric arrived at my pinned location in a flatbed exactly as requested. I was extremely impressed when he showed up in under 25 minutes, much faster than I expected. Eric was friendly, professional, and great to talk with. He treated my truck as if it were his own, which I truly appreciated. The entire process was quick, easy, and stress-free. I highly recommend Hooked on Towing. read more

Hooked On Towing - Roadside Assistance Near Me - Ontario, California

What a great towing company, they are very professional and customer service was excellent. Picked up my car at home and took it to the dealer for me , the windows wouldn't roll up because of electrical issue and the driver used his jacket to prevent rain from getting inside. Really great company. Will definitely use them again. great value as well. read more

Fernando was so communicative when he was heading over to tow our car- he even went above and beyond and re-mounted our muffler so it wouldn't scrape the road. Thank you Fernando! read more

Love this service Lennon came and saved the day truly a blessing thank you soo much !!!

Lennin from Hooked on Towing is very kind & helpful. He was very professional, showed up quickly and did his best to ensure my car got all the fuel it needed to get me to the location i was headed to. Everything was exceptional. read more

Hooked on towing was amazing in helping getting me back on the road. Lennin was incredibly professional and helped add a little positivity to an otherwise frustrating experience. Definitely recommend. read more

Paul was amazing help, super chill dude, professional, couldn't ask for any better service. Highly recommend these guys.

Bill S. at Hooked On Towing genuinely saved my friends and I. We were trapped in the middle of Rt 60 because the owner of our Turo rental car gave us the vehicle with no oil. Truly terrifying experience. The tow truck arrived within 15 minutes. Cannot thank them enough! read more

Lifesaver on the Freeway! I can't thank Paul from Hooked on Towing enough! Yesterday around 10 PM, my car broke down on the shoulder of the freeway, and I was stressed and worried. Paul showed up quickly, was super professional, and made me feel safe the entire time. He handled everything with care and even made sure I got home safely. It's rare to find someone who's not only efficient but also genuinely kind and understanding during such a stressful situation. If you ever find yourself stuck and need a tow, I highly recommend Hooked on Towing -- and if you can, ask for Paul! He truly went above and beyond. read more

Lenin helped me while stranded with gasoline off the ramp. Lenin came within 15 min fastest service I have received so far! Thank you Lenin!! read more

I got this service from AAA I had to come leave a review here also because their service was amazing. I was having a bad day being that my car broke down and they were fast to arrive and hook my car and their customer service was beyond helpful. Many blessings to you all. It made my bad day better. read more

Flat tire on our travel trailer!! Went thru AAA and they sent this company. Got to our location within 15-20 mins and service was fast and friendly! Aired up and changed to our spare tire, got us on the road! read more

I needed battery service for my 2018 Nissan Frontier. AAA dispatched Hooked On Towing in Ontario. I couldn't believe how fast they arrived at my home in Rancho Cucamonga. It only took them ten minutes from dispatch to arrival. Incredible! Equally as Incredible was how fast they had me back on the road. I knew that I was going to require a new battery. My technician Jose and his assistant completed the R&R in less than ten minutes. Jose realized he had been to my home before. About a month ago he was my technician when my 1970 Cadillac DeVille Convertible needed a jump. Jose was equally as responsive then. Hats off to Hooked On Towing in Ontario California and your 5 Star technician, Jose! read more

Hooked On Towing - My new AAA battery with a three-year warranty! - Roadside Assistance Near Me - Ontario, California

They took my truck to American Tire instead of American Tire Depot then when I let them know they told me they would send back the driver forty minutes later I called them for an eta they told me I had to call aaa again to finally get towed (their excuse was they sent the driver to a different job) they didn't have the decency to inform me American Tire only fixes tires and they knew my truck had brake problems read more

My experience was great with this company. Staff were reliable, quick, informative, patient, and very knowledgeable. I hate that my car broke down (tire issue) but so thankful of this team and their employees willing to assist and made efforts to truly help us get to where we need to on a Sunday where everything was closed. Had a long drive ahead to nearest tire shop and without their help, we would be stuck. So thankful of this company and their team. My experience with them was exceptional. Thank you all very much for your time and efforts. Truly much appreciated. You made a big difference in our life that day. Thankful of your hearts!!!! :) ​ read more

Super easy company to work with, Denise was friendly and knowledgeable. Our tow truck driver was also very friendly and stayed in touch every step of the way! read more

I can't say enough about Abraham! An exceptional person who was very efficient, kind, and helpful. I truly appreciated how quickly he arrived at my job to tow my car and get it to the mechanic for me. Thank you Abraham! read more

Isidoro went above and beyond! We are so grateful. We've had some horrible experiences in the past with emergency tow services through AAA, so my anxiety was way up when I had to request a tow today. The first tow company updated their pickup time to 5 hours but Hooked On Towing took the call and came through in 1.5 hours! The lady handling dispatch was so pleasant too. Isidoro knows what he is doing, was very efficient, careful and super friendly even after a 2 hour drive to us then another 3 hour drive to the drop off location. Highly reccomend!! read more

Lennin was outstanding! Conscientious and courteous and super helpful. Got there as quickly as possible and got me on my way. Worked with CHP to make sure every got done safely. Very grateful! read more

Charles from Hooked on Tow came when my car broke down. He was on time, had excellent communication, and went above and beyond to ensure I felt I was in good hands. I couldn't ask for better service. Thank you, Charles read more

Our driver Sal and his assistant arrived promptly, and they were friendly and courteous. Best of all, they had the tools and knowledge to remove our VERY difficult Ford Focus lug nuts after 2 other tech people weren't able to. We've discovered that Ford lug nuts on certain models are a nightmare, so this is next-level skill. Highly recommended! (Note: Although the company is based in Ontario, they got to us in Victorville very quickly, so they cover a wide area!) read more

Today I was going to get gas and ran out right before I made it. It only took around 6 minutes for them to get to me and help me out. They where a life saver. read more

call them through AAA and they called me in 1 minute and showed up 5 minutes later in a modern flatbed tow truck. the driver was super friendly and diagnosed the problem (bad battery in a hybrid Prius C) he jumped the car so i was able to drive it to the Toyota Dealer and get the battery replaced. If I need a tow company i would be happy to use them. thank you "Hooked on towing" sorry I didn't get the driver name.. read more

A request for battery service was submitted through AAA. Subsequently, I was connected with Israel of Hooked On Towing. This individual demonstrated thoroughness, professionalism, and efficiency in the provision of service. Kudos to Israel. He's amazing!! read more

Hooked on Towing - Ontario, CA After a week and a half of dealing with tow companies that couldn't get the job done, Hooked on Towing was such a breath of fresh air. Jonathan, the technician who came out, didn't just solve the problem--he did it with such professionalism and kindness that it immediately eased my anxiety. You could tell he genuinely cared about helping me. Jennifer, the dispatcher, was just as amazing--friendly, attentive, and made me feel like I was in good hands from the very first call. The customer service here is on another level, and I honestly can't say that about any other tow company I've dealt with. Jonathan and Jennifer, you both are rockstars! Hooked on Towing, you've earned a customer for life. read more

Jose was amazing! He got to my location quickly and was very helpful! Thank you for his servant heart to help me start my car! Jose was such a blessing to me! I'd definitely recommend using them again! read more

Of all days... my poor car broke down on Christmas eve... I was fortunate that I was just pulling up to my cousin's house so we were able to do our family lunch and gift exchange. After the festivities I contacted Triple A and they deployed Hooked On Towing. To their credit, they arrived quickly considering it was the holidays. When the tower arrived I was very grateful and he asked me what went wrong. I gave him the details on what I had gone through... This is where things we downhill. He asked me the dumbest condescending question I had ever heard, "Did you know your car has the brake on?" DEATH GLARE!! I was straight up like, "Yes I know, I'm not THAT STUPID". I'm not dumb enough to call Triple A and destroy my Christmas Eve. He was like oh I didn't say that. Bro, you might as well have. And honestly even if I WAS that dumb, I had my (guy) cousin and auntie and niece waiting with me. If the only problem was my brakes being on, I sure as heck hope someone would have pointed that out. And note -- He did not check my drivers license or triple A membership. So we proceed with the longest awkward car ride back to my childhood home where I intend to use the rest of Christmas Eve and Christmas Day to figure out my next move. My car is over 251,000 in mileage and it wouldn't be logical to pour an obscene amount of money into repairs. More to come on this in future reviews... But when we arrived to the destination, he released my car down in less than helpful position, given that it is having issues. It was not the best angle for me to park my car. Other towers have been more considerate of this in the past. To make it all worst, he said he dislodged this piece from my car and it fell somewhere into the passenger side. WHAT THE HECK!! Why are you touching random stuff you don't need to touch. I could get over the dumb question if he was more helpful dropping off my car and not dislodge things from my car. Like dude, please don't touch things non-relevant to the job at hand. As much as I am grateful they were able to come tow me on Christmas Eve, it is an extremely poor towing experience compared to the ones I have had prior. As he was leaving he was trying to ask me to open my passenger door to search for the piece he dislodged I was so over it I told him to go away and I'll figure it out. read more

Hooked On Towing - struggling - Roadside Assistance Near Me - Ontario, California

Worst towing company I have ever had through AAA. Driver lied and said there was no mechanical problem with van and told triple A that it was a domestic dispute. My son lost all brakes in his van and stopped the can with his feet and pushed van into Apt complex he did no live there driver was rude and took off and said nothing never asked for my Id or talked to me. When I called Tripke A they told me what the tow driver said I talked with a supervisor from Triple A and sent out another tow driver from a different company no problem at all. I will never have that company tow a vehicle. I called company the next day to speak with an owner was told he was not there left info with girl asked for call back never received a call back. I also filed a complaint with triple A read more

Had a breakdown today unfortunately. Triple A gave me this company to help me out and Santiago was great. He treated my piece of crap car like a Lamborghini. He was kind and was also very quick. The extra price for towing over 7 miles is a bit of thievery in my opinion but it wasn't his fault. He even helped push my car into my parking spot when it was returned. Excellent customer service and if I'm ever in a bind again, it would be a great company to ask for help. read more

If i could leave 0 i would terrible service they left me waiting for 3 hours plus i was patient my car had. a flat tire only

Great service and got to me quickly. Anthony was a great help. The girl on the phone kept me updated also on how far out the truck was. And Anthony got here before that. read more

By chance we had the same issue with our other car, and this time a different technician, Jose Naveja, responding. Same great service. He was early, kept in touch, and in a short time both of our cars had new batteries. The time savings having it delivered to your door is really worth what might be a small cost savings having it done at a shop, which might also require a tow. Both technicians were the kind of folks you would want to represent your business. So good job, Hooked on Towing. read more

I highly recommend this towing company. They put customers first, are honest and will stand behind their work.

I had a non-injury accident on the freeway which damaged my tire and suspension. The driver came promptly. He was polite and professional. I was very anxious because I was unsure since it looked like my undercarriage of my truck was really damaged (I was extremely worried that the frame of my truck was extremely damaged), but he looked underneath for me and reassured me it was most likely the suspension. Later on the collision repair shop confirmed it. Thankful that the Hooked on Towing driver was knowledgeable and understood how I felt that day. read more

Terrible towing company not sure how they are even a service provider for AAA, They call and say they are 5 minutes away and then call back minutes later and say his dispatcher told him to prioritize a CHP call when he is already pulling up to the destination and then says the next one will be here at 230 and then dosent show up until 3 and no clue how but picks up the wrong car. Obviously their company has terrible communication and their dispatcher is a complete idiot, and on top of that they have the audacity to say well we don't mark down what color the cars are and since we had two tows at the same location whatever customer talks to the driver first is gonna get the tow. UNBELIEVABLE! Terrible Company read more

Guy showed up to my house and said LA towing would be too far for him and another company had to step in and do it. Guy was already there and left and said he couldn't . Terrible first impression . read more

I just want to thank hooked on towing for making sure my car got to the shop safely! They showed up in a Timely manner even though it was a house call! Also there tow truck driver Adrian was awesome very cool and worked fast and efficiently thanks again Adrian for all of your hard work we appreciate you! read more