My only one star review to share…read more Signed a fraudulent finance agreement and couldn't drive until completely redone and fixed via email. Once I looked at the print out copy I was shocked the number was well over $4,000 more than agreed and the financing terms were completely wrong, not what I pointing and selected while doing the contract. They tried lying and also tried to get me to drive back to the dealership, which is illegal. I didn't even get an apology. They said, "mistakes happen". I still have not gotten the video surveillance footage that I requested and probably won't. My opinion is stay away from the dealership in the first place. Shouldn't mess with a US Army vetrans money. Triple check everything they say, do and write. 86% of customers recommend this place on Facebook. Amazing experience!

Today is 2 months and still no results! And the owner refused to call me back or take any calls to…read morelet me know or explain anything to me !! I am being forced to hire an attorney to resolve the simple matter of getting a REFUND on a warranty i didn't want. Highly do not recommend going to this dealership.

My first time here was a pleasure meeting jc. He immediately answer all my texts. Always was fast…read morein returning my questions. Price was excellent. Service the best, I had oil change,transmission flushed new filter,radiator flushed new thermostat, tune-up, kept the parts so we could look at them. Talk about spark plugs transmission. Everything okay. Couldn't do our hitch on our car but steered us to someone who could. Overall very happy with service. Will go back again. Going back to replace serpentine belt. Very fair honest business

They fix junk cars and they don't run good. The motors on them are very bad and the car itself is…read morenot in good running condition. There are other automotive shops around that are better, this one just happened to be a bad one.

I am frustrated. They charged me $200 to open some vents and air out my car, because supposedly it…read morewas leaking in the back from the rain and getting into our car's computer. And everyone else says they "beat the price" of other people, yet why was it $200 to just air out my car???? Did they get my car working? Yes, for a day or two. And now it's back to messing up again (not their fault). For $200 you'd think they'd have replaced a part or something, but nope. Also, they were supposed to call before they did any work and let us know how much it would be, and they did not, they just did it and expected us to pay, which was BS. I am tired of these repair shops overcharging me for repairs that don't even fix my car. I mean, $200...to dry out my car? Really? I get charging me like $40, but $200????

Been going here for years now. Always a great price, gets me in quickly, let's me know if they see…read moreany other issues while the car is up. Highly recommended

Doug (Sales Manager), Mike (Salesman), and Mike (Finance), are always professional, courteous and…read morefriendly. As always, we were in and out quickly with no high pressure or antics used by other dealers. We have been buying Kias for 15 years and have never been disappointed. Always a good experience, and, if you need service, Justin or one of the Service team will explain everything to you and give you your options. Rock River Kia ROCKS!

RUN! purchased my teenager her first car from here from the salesman, Casey Dinger. Paid cash and…read morethought this place seemed honest. Nope! Only 45 days later and her car is sitting in a shop that had to be towed with electrical issues. Due to the car being used, no warranty. Now my daughter is sitting with no car and the mechanic is unsure if it can be fixed. The car drove fine, no signs of electrical issues when it was test drive, no dash lights on... nothing. Convienantly after the 30 day mark the first issue that was had was a locked up caliper. Totally understandable as this can be a wear item. Then 1wk later we get the call my daughter is in the middle of an intersection. long story short, RUN!

This dealership is very sincere and genuinely nice ! They kept it real with the price and the car…read moreis a wonder to drive . No pushy sales pitch just excellent customer service I was in and out in an hour ! I bought a Lincoln and I would recommend this place to everyone looking for a no gimmick kind of place !

Danny was a pleasure to do business with. Straight to the point without any hassle. No surprise…read morefees! I would recommend anyone to do business with Forest City Motor Company.

had an issue with a starter they had replaced and they fixed the whole issue in good time 100% free…read moreof charge due to the warranty they offer on parts , and out of good nature , really appreciate it guys THANKS!!

They lost the only key to my Acura MDX and are refusing to pay a locksmith or replace the ignition…read moreto address the issue. I plan to file a small claims case as soon as possible, seeking approximately $4,000 for the value of the car and money invested into it, plus compensation for the loss of use as I am a severely disabled woman. The key was dropped off on August 15th between 9:30 and 10 AM. They admitted having lost the key a few days later, affecting when they could tow it from the shop near where it died. They eventually did tow it as it could shift into neutral and I'd been calling for estimates and getting stonewalled by them wanting to know with whom I left the key or a description of the employee. They don't give their names or wear name badges and I am an autistic woman with neurological impairments meaning I cannot recall names and match with faces until I'm well-acquainted with someone. They also overcharged me $200 on a prior repair by placing an estimated amount in a service charge column and I was initially willing to use that credit balance on subsequent work, but that is no longer possible.

A family member told me about this place 5 years ago when my car was making a ticking sound. They…read morefixed it at a great price. Since then, all our cars go to them, and we are always happy with service and price. They have fixed an air conditioner line. A water pump. Put in a new cam. We send our friends and family to them, and everyone is happy.

Proficient, fair, reliable, trustworthy. The best in vehicle…read morerepair and maintenance.

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

Great help from Connor a few days ago. Connor is one of the service consultants and he was very…read morehelpful and professional. He literally dropped what he was doing to help me. Thanks so much for not making me wait. Everyone here is very nice and professional. I can't wait for them to service my car next month.