If you want good service, or really service of any kind, this is not the place for you. I brought a necklace in for a simple repair (the clasp needed to be re-attached) on a Saturday afternoon. The woman told me it would be ready the following day. I was expecting them to be able to fix it right there on the spot, but they said they didn't have the repair guy in the store, he picked jewelry up and brought it back when it was fixed. This should have been a red flag for me, but I figured I would just suck it up and come back tomorrow. Sunday comes and I call them. They tell me that the necklace won't be ready until Monday and the man I spoke with on the phone was very rude to me, insisting that they never told me it would be ready on Sunday. On Monday there was a snow storm so I didn't call. When I called again on Tuesday morning I 100% expected the necklace to be ready to pick up. It was not. I called again Tuesday afternoon. Still not ready. I called again in the evening. Still not ready. At this point I started to expect foul play and decided to go down to the store and insist on getting the necklace back. When I arrived, they told me the repair guy still hadn't shown up, so I told them I wasn't going to leave until I got it back. I sat in the store for a solid HOUR before the guy finally arrived. I know for a fact that if I didn't go back there I would still be waiting for my necklace right now. I swear this is the sketchiest place I've ever stepped foot in. Go literally anywhere else. read more