Poor Pricing and Service (DO NOT GO HERE)…read more On December 28, around 2:30 pm, I stopped at the Watch Tune Up Kiosk at the Mall at Forestville. When I approached the counter, the gentleman was working with one customer. Upon taking her watch from the outer sales counter to the service area behind the counter, he turned and asked me what I needed. I rolled up my shirt sleeve to show him my watch and began to tell him that I needed a link removed from the band. He okay and motioned for me to take it off. He took my watch and sat at his seat. He never engaged me or any other customer while he began to work on the watch of the customer he was talking with earlier. HE worked with his back turned to us for 10 minutes. During this time, 4 other customers, who he never saw or choose not acknowledged, came to the counter. He finished the first customers watch and handed it to her. He then proceeded to begin work on my watch. Two minutes later he was done and handed me my watch and the loose links. He began the next job and never said anything more. I waited 2 minutes to gain his attention again and asked him how much I owed. He stated $15. I handed him a $20 bill and upon receiving my change lodged a complaint about how much it cost. He said that that was how much it was and then I asked him how much was a watch battery, in which he said $10. My issue is that it should not cost more to get a new watch battery to make a watch function than it does to have links removed from the watch. At this rate of $15 a for 2 minute of work, that is not extensive, the store is basically telling me that his services are worth $450/hr. That is ridiculous; There are lawyers and doctors in this area that have a much less hourly rates. I told the owner that though I am paying for the service, the charge was too high. He became aggravated and told me that he knows what it should cost. I reminded him that I just paid and he had not done anything for me for free. I left disappointed and in closing shared with him that It should not cost (1) $15 for 2 minutes of work and (2) it should not cost more to get a hardware piece of a watch removed than it does to get a new mechanical piece added, especially when that requires removing the back of the watch and working near the gears and mechanism of the watch. Most online pricing info and guides state that you should pay $5 - $7.50 on having links removed.

Had watches inspected and batteries installed. They did a good job. I was pleased. They had…read moreplenty of parking as well.

Katie, the manager responded to my yelp comments. My review is very accurate and fair. I'm not one…read moreto do this on yelp. But the treatment that I received was just lousy. No, they didn't have one item they messed up on. There were several that were not accurate. They were not handled correctly. She also did not want to produce cashed checks, saying they didn't have them only to produce them later. Beware

We have gone here a few times for watch repairs and it's been great each time. Fast service, fair…read moreprices, and good work done. The guy working is always friendly and helpful as well. Definitely worth coming here if you're looking to get some repairs!

Quick and efficient service at very reasonable prices. Will be returning with my smartwatch next to…read moreget a larger band.

Randy is an exceptional craftsman in the world of watch…read moreservice. He was able to service my 40 yrs old Omega, a unique Brietlin and a high end Tag. He knows his stuff and is beyond reasonable in the cost of getting everything right. Would highly recommend him to all.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

Everything. My mother's memorial necklace was damaged. They made it look like brand new. They…read morehandled me with kid gloves.

Debbie was really helpful and friendly from the start. Gave her my watch to assess for a band…read moreconcern, where she was able to make it better prior to me coming in. Highly recommend!

I needed a repair to a clock and visited this wonderful establishment. It turned out to be minor…read moreand the gentleman took care of it right away while I waited, about ten minutes, and then wouldn't let me pay for his work! This shop is very attractive, clean and well organized. The receptionist was lovely and I had a very great experience. I couldn't have received better and more gracious service than given. I highly recommend Maryland Clock and Watch Repair! Darlene Castle

I gave them a $2000.00 non-refundable deposit and my Jacob-Frye tall clock. At the time (March…read more2025) I was told to expect the job to be completed sometime in March, 2026. I contacted them in March 2026 by phone and was told it would be another 6 months or September 2026. It is now 10/2026, not a single phone call or email in the whole time. Really?? Am I being unreasonable to expect these people to do anything except wait for me to die of old age? I want either the repaired clock installed with no further expenses to me or return the clock as is and my $2K deposit.

"Happy New Year" shout out to Chris. I asked for a special custom made bracelet to give as a gift…read more Chris worked extremely hard to make what I had in mind. the final result was exactly right and absolutely beautiful. The person who received it loved it. Thanks, Chris. I appreciate your hard work.

Excellent personalized service. Excellent knowledge. Excellent teacher. Beautiful jewelryread more

Fast, convenient, appropriately priced, happy with replacement of the rear glass of my iPhoneread more

I made an appointment yesterday for 8:00 am this morning. The appointment was at 8101 Sandy Spring…read moreRd Ste 250 which happens to be a share office space. I arrived in front of the building at 7:59 am. I went to the suite which was open. No one was there. I waited until 8:10 am and no one showed up. This person wasted my time and in addition charged me $20 to book and confirm the appointment. I already disputed the charge on Paypal and will pursue it aggressively. This is a straight scam.

Please Be aware of this company . I brought this engagement ring for my wife in October . The ring…read moreside Diamond fell out , called the jewelry store I was told I need bring it in to get it quote on how much it will cost . Brought the ring in they charge me 200 dollars to get it fix. A week later the other Diamond beside it fell out brought back again they fixed it for free this time 2 days later the Diamond beside the one that's got fixed fell out and another one fall out . We called back to the store I was told to bring back in . We decided to go to another jewelry and buy a whole different ring. Please don't buy from here

My husband bought my engagement and wedding band from there! It was stunning and the staff was…read morehelpful picking the rings. Would recommend this place. 10/10