Left this place physically shaking because of my experience.
To begin, we walked into the Golden Pan Saloon, which is a mix of an old bikers bar and a hunter trophy room hoping to grab one of their buffalo burgers (since a lot of the other places were full, now I understand why). When a waitress, who seemed nice enough let us pick a table. It all began when we waited around 10-15 minutes for our server to come and even speak to us. We were one of maybe four tables in the whole establishment, with two of them already being served. Finally our waitress came over and we ordered our food and drinks. (There were some communication issues with our server). So after we ordered this is where the real ish began. Three other tables came in after us, all being sat, served, and treated immediately as they walked in. After this we were waiting thirty minutes for our burgers when two burgers came out of the kitchen only to have the server pass us and deliver them to the first table that came in after us.. we tried not to make too big of deal of it and waited another fifteen minutes only for the exact same thing to happen to the SECOND group that came in after us. We began to get a bit annoyed when finally the third set of burgers came out, only to pass our table once more. At this point it had been over an hour for our food and the three tables that came in 15+ minutes after us all had been now served, eaten, AND left by this time. Our server didn't come up to us once to apologize for the delay or ask to refill our drinks. Finally I went to the bar to ask the bartender why our food was taking so long.
There was a group of six at the bar that were paying and then just me. Let me reiterate I'm not hard to miss, I'm a 6'2 native woman with green hair. Anyway, I waved to the bartender as she passed only to have her ignore me, I said excuse me miss only to be ignored once more. She had passed by me multiple times during this period without so much as looking at me. I seemed absolutely invisible and genuinely contemplated if this woman was fully blind, until a biker couple came in and within 15 seconds walked over to them asking them what they needed. I was beyond frustrated and finally decided to talk to our waitress.
I asked very kindly why it was taking so long and that four tables had been served before us that had shown up much later than us. All she said was "five minutes, sorry."
I went back to my table and at this point it's been an hour fifteen/twenty. We were about to get up and leave and say forget it, my friend had far more patience then I did, when I saw the cook a man come out of the kitchen and plop the burgers on the bar without telling anyone and not bringing them to us himself. After that the waitress finally brought us our food and that was that.
The burger was subpar and served on paper plates for something pretty expensive. It would have been quicker and easier for me to go out on a buffalo hunt, hunt a buffalo, grow the lettuce, onions, and tomatoes, milk my cow and make cheese, and build my burger that way then this process.
Finally, we ate and I had my friend, who is a white male, go up and pay since I didn't want to be there another thirty minutes. Within a couple minutes of being up there the waitress told him to wait while the bartender returned from the back (the woman who originally ignored me) and when she came to the bar everything was paid for and finished within three minutes. Walking out we had no regards or apologies for them making us wait and for being so rude.
Anyway, 10/10 would not recommend, I wish I could give this zero stars but yelp is too nice when it comes to ranking.
ALSO WE WERE SERVED ON PAPER PLATES AND EVERYONE ELSE HAD BLACK GLASS DINNER PLATES.
Wopila tanka for listening.
I guess I need to find comfort in the fact that this experience happened two days prior to the Warriors taking down Custer at the Battle of the Greasy Grass.
I'm here to say, we are still here and I will not be spending my money in Custer anytime soon. read more