Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

Absolutely amazing experience getting a pendant reset here! Can't say enough great things-…read morecommunication, quality, fair pricing, passion... everything was on point. I will definitely be back!

I was in line and asked if I could get my ring sized but before I could even get that out, the man…read morebehind the counter, snapped at me and said 20 minutes. So I responded with oh I just need to get my ring sized and he complained that there was someone that was already waiting and has to get a bus and that he would have to size my finger and it would take too long so needless to say I will be telling everyone I know not to go here because I've never been treated so rudely and been dismissed. I'd rather spend more money and go somewhere where people are treated like humans. I'm actually disgusted. And I'm not sure if it had anything to do with my race.

Great person love there jewelry a great person to do business with. Fantastic location in the mall .read more

I had a design in mind when I went to Drue, which I still love. She was helpful in the design…read moreprocess and finding the right diamond during the first couple of visits and I liked that they worked on-site. She wasn't the nicest, but I'm willing to put up with some gruffness from an expert. However, there were so many mistakes during the design process I barely received my engagement ring during the year long engagement before the wedding. The ring was beautiful from far away, but super sloppy close up. The spacing and height was off on the side diamonds, but it was a 3 hour trip to go there and she was so rude all the time that I gave up on getting it fixed. The wedding band was not what I expected because the diamonds in it were set in a channel with blank space on either side and looks bad. The rings were cleaned and checked there for 4 years or so. I had to stop wearing rings just after that and I was always worried about the integrity of the engagement ring. The rings were cleaned and stored in the box for the last 12 years (which was also cheap and didn't hold up). I just took the ring out to get resized and wear again. And all those sloppy areas--the ring is actually breaking down. I couldn't believe when I looked under a loupe at it. The gold channels are actually breaking off. This comes from sloppy technique in its creation. This ring should have lasted a lifetime, but it's going to cost me $1,700 to get it fixed after 5 years of wear?! Sloppy, shoddy work by a shop run by an incredibly rude person whose business model seems to be so difficult to work with (after she gets your money), that it is a horrific experience regardless, and you end up with a subpar piece at an expensive price. I also witnessed her being very nice to some people and rude to others, so maybe part of it is about how much money she thinks you have and whether she has gotten your money yet. I got the sense she prefers to sell jewelry she has already created, but when I was there, the engagement settings were all pretty similar and not what I wanted.

Extremely disappointing experience. I came in with a unique and personal request--turning my wisdom…read moreteeth into custom jewelry--and was met with nothing but rudeness and attitude. The woman I spoke to, the OWNER, was dismissive, unprofessional, and made me feel like I was wasting her time just for asking questions. It was clear she had all the ideas, no interest in listening or offering any kind of guidance. She told me she was "insulted" for even suggesting to get a necklace from Walmart to help with my budget. For a business that claims to specialize in custom work, the lack of basic courtesy and respect was shocking. I left feeling embarrassed and disrespected. I would never recommend this place to anyone looking for thoughtful service or creative collaboration. Honestly surprised how this lady is still in business.

I am so glad I found Robert Fine Jewelry. I really can't say enough good about the owner and his…read moreson. They were both knowledgeable and professional. I never felt rushed. The turnaround time was remarkable! I wanted a diamond moved from one setting to another. It was done in less than 24 hours even though the new mount was a little small and they had to adjust it. I recommend this business without hesitation. I will be bac

I went to see about getting three rings resized. I was welcomed so warmly and he worked with me to…read morefigure out how to make it affordable for me. The resizing was done in house, great communication, and quick service-it was just two days. They look great and I'm so pleased.

I came across Inspiration Co. at Crossgates Mall and was immediately drawn in by the positive…read moreenergy of the store. I loved the inspirational messages, charms, and bracelets, and ended up purchasing a bracelet for myself set for my sister and my friend brought one too.The sales associate, Jade, was wonderful. She was friendly, helpful, and made the shopping experience enjoyable. When the crystal charm on my bracelet fell off, she assisted me with getting a replacement without any issues. Unfortunately, the replacement crystal charm also fell off shortly afterward. While I absolutely love the meaning behind the bracelet and the inspiration it represents, I'm disappointed with the quality and durability of the charms. Having the charm fall off not once, but twice, was frustrating. The customer service was excellent thanks to Jade, but I hope the company improves the quality of its charm attachments because the products are beautiful and have so much meaning behind them. Rating suggestion: 3/5 stars -- great customer service and meaningful products, but the repeated charm issue affected the overall experience.

I need to leave a review for the best associate we have…read moredealt with in yr Crossgates Mall Store in Albany NY.. She was the sweetest girl so professional an helpful to us and a few other customers at the same time I just can't say enough about her she fixed my bracelets for me as I needed a bigger size .. Her name was Jada and I hope to see her on our next visit to yr store

Not bad for a mall jewelry store. The salesperson I've dealt with has been really helpful and…read morefriendly, and definitely went above and beyond for me. I've become very partial to Bulova watches and Belden sells them, so it works out.

John was incredible to work with from start to finish. He made the entire process easy and stress…read morefree, and his craftsmanship is outstanding. He created the perfect engagement ring and wedding band, and somehow gave my wife exactly what she wanted (which is no easy task). We couldn't be happier and highly recommend him.