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    Gold Coast Cadillac

    3.3 (100 reviews)
    Open 9:00 am - 6:00 pm

    Services - Gold Coast Cadillac

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Gold Coast Cadillac Photos

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    To bad you cant just rate the department you have a Issue with because i can say sale is great service not to great giving 3 different prices on labor 237 a hr 1st rate discount rate 220 a hr activity rate from one of the owners/partners 187 a hr i was charged 220 a hr and way over priced parts also lied say thet have to take of the top of engine to get the spark plugs out lies they quote me 1000 for a tune up i told them dont do it because i know thats a lie AC Delco parts for plugs wires and Ignition coils. 179.00 dollars on ebay Old mom and pop shop 300 to put in. So 479.00 plus tax truck getting done Monday i will post video of them do tune up to u can see itcwas a lies they did over charg me for the work they did 220 a hr Discount rate.and this is what the owner said to me after i told him i will post where ever I can check your bill from here lies

    Vinny S.

    I bought My 2023 BW to this dealership for warranty work they held my car hostage for 3 weeks and never offered my a loaner the day I went to pick up my car I would a big scratch on my left rear door and quarter panel after 2 weeks of them looking into it I was told I had to bring it back to them if I wanted it repaired otherwise they won't pay for the damage, I told them I would never take my car back to them again for anything, they have no right to demand I have to bring my car back to them it's my right to have my car repaired at the shop of my choice!!!

    Certified pre owned 2020 Cadillac XT6

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    16 days ago

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    6 months ago

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    Jamie M.

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    4 months ago

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    Jamie M.

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    8 months ago

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    Jamie M.

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    10 months ago

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    Jamie M.

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    9 months ago

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    Jamie M.

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    3 months ago

    got the work done timely and at a reasonable cost. my advisor Bonnie kept me up to speed and ensured my car got a thorough review

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    Jamie M.

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    6 months ago

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    10 months ago

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    Jamie M.

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    1 year ago

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    Jamie M.

    Our team has acknowledged this review.

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    8 months ago

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    Jamie M.

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    9 months ago

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    Jamie M.

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    2 years ago

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    Jamie M.

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    Photo of Rad S.
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    2 years ago

    This is place is not bad. Bill and Amanda were very helpful in getting our concerns addressed.

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    Jamie M.

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    2 years ago

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    Jamie M.

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    3 years ago

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    Jamie M.

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    11 months ago

    after fixing the car , bring back car washing package . Before you use to wash cars for is but not anymore

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    Jamie M.

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    2 years ago

    Quick turnaround, shuttle back and forth was great. Work was done as promised, car was washed and vacuumed, excellent experience overall.

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    Jamie M.

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    4 years ago

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    Jamie M.

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    2 years ago

    Great service. Professional staff. Clean, accommodating waiting area. Repair took overnight so they provided transportation back to my home.

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    Jamie M.

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    2 years ago

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    Jamie M.

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    2 years ago

    I booked a last minute oil change and Amanda took great care of me. I was in and out and my expectations were met.

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    Jamie M.

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    4 years ago

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    Jamie M.

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    2 years ago

    Expensive surprise I needed new brakes. Great job. Excellent Service. My 6th Cadillac, love Gold Coast.

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    Jamie M.

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    Jamie M.

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    5 years ago

    Great service, priced right! Dave Mandra knows his stuff.

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    Jamie M.

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    3 years ago

    Nick from Gold Coast arrived at my car within a half-hour and had my Cadillac up-and-running within ten minutes. That's top-shelf service!

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    Jamie M.

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    5 years ago

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    5 years ago

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    3 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    4 years ago

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    6 years ago

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    Page 1 of 3

    Ask the Community - Gold Coast Cadillac

    Review Highlights - Gold Coast Cadillac

    Great service from Bonnie as I pulled in and of course always a great greeting from Juan.

    Mentioned in 5 reviews

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    The service staff tries to be very accommodating. The prices at this dealership is competitive…read morewith private shops.

    Formally expressing our extreme dissatisfaction with the persistent issues regarding our 2025 QX80,…read morewhich we picked up in August 2025 from Flemington Infiniti. Since that time, we have been utilizing Circle Infiniti for service, and I must report that the entire staff has been unprofessional, disrespectful, and condescending. They have provided NO assistance, frequently choosing to blame the customer rather than addressing the vehicle's faults. According to their staff, there is never anything wrong with the vehicle and they claim they are unable to duplicate the issues we are experiencing. Due to this lack of resolution, I have already contacted the corporate office and the matter has been escalated to the Better Business Bureau (BBB). Furthermore, our appointment yesterday with the regional technician was highly unsatisfactory.  Nicholas Flamini, the technician from PA and the staff at Circle Infiniti exhibited unprofessional behavior that was neither helpful nor constructive and in fact extremely condescending.  Nicholas was unhelpful and dismissive, implying that our concerns were untruthful and irrational. We have been addressing these ongoing issues for several months. Our primary concern remains the safety of this vehicle, which is particularly distressing given a monthly lease payment of over $1,200. Rest assured we've been trying to seek solutions regarding the ongoing issues with no intent of terminating the lease agreement.  The level of service provided by Infiniti throughout this process has been deeply disappointing and falls well short of professional standards.  We expected higher quality and reliability from this Vehicle and Circle Infiniti Service Staff. We do NOT recommend CIRCLE Infiniti, STAY AWAY !! A few Issues encountered: - AC shuts off in hot summer in the middle of a long drive and AC button activated when starting car in the winter. - door handles making noise when putting vehicle in drive sounds like a grinding - when stepping on brakes sounds like air coming out of it every time when braking - when putting vehicle in reverse driver side mirror stays facing down - headrest doesn't always connect to call has to end call and redial to be heard on second attempt - suspension keeps randomly adjusting at stop light; vehicle will lift and lower itself over and over - when takes off from a stop or when tries to pass someone rpms will spike up sounds like engine is racing, but has no power just revvs up and sits still - Infiniti puddle lamp/door light intermittently does not light up - Radio volume can't be changed just stays at same volume - Back up camera doesn't always work - Remote start doesn't always work from app or key

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    Circle BMW - Waiting area snacks

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    I recently visited Circle BMW in Eatontown for service on my M440 and must acknowledge Bryan Raiken…read morefor going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectations by addressing and resolving all of my service needs without surprises, but he also took the time to investigate the root cause of service contract errors unbeknownst to me (the vehicle was purchased from a North Jersey BMW dealer), demonstrating a genuine commitment to customer satisfaction. From the moment I arrived, Bryan greeted me with a warm smile and a willingness to assist with all concerns. He listened attentively and meticulously explained the maintenance process in complete detail, alleviating any reservations I had. His professionalism and expertise were evident throughout the entire interaction through to the time all service was complete. What truly set Bryan apart was his proactive approach to customer service. Not only did he address the necessary maintenance promptly and efficiently, but he also took the initiative to look into concerns outside the standard scope of routine maintenance. Moreover, Bryan displayed remarkable patience and courtesy when addressing my questions, providing clear explanations without any hint of condescension. His willingness to go the extra mile to ensure I felt informed and confident about the service performed on my vehicle did not go unnoticed. During my visit, Bryan's dedication to customer satisfaction extended beyond typical service expectations. Despite it being near closing time and my car service complete, Bryan took the time to provide invaluable advice on an issue unrelated to the service, further exemplifying his commitment to ensuring my overall satisfaction. Bryan not only provided me with an informative response which put me at ease, he went even further to call Lupe for greater insight after understanding the level of stress the matter had been causing me. Lupe was incredibly professional and genuinely wanted to help. As Lupe and I walked out to my car, Pete came over to provide his insight and added support. Not only did Lupe offer invaluable insight, he went even further to mitigate the issue which had been causing me immense stress. I was amazed and beyond grateful for the extra efforts he went through at the end of the day when he didn't have to. Simply thanking Lupe, Pete, and the Service Center Technicians, doesn't express the gratitude I have for the extra time and overall dedication to excellence they provide to customers like myself. During a previous service visit in the fall, I had the privilege to get to know Pete. His uplifting and warm personality truly adds to the customer-focused environment at Circle BMW. Pete also introduced me to Rob, the Service Manager, who was the sole reason I returned to this BMW dealer for my latest service needs. Hearing how he manages and approaches customer service was a breath of fresh air. Customer service like I've experienced at Circle BMW doesn't exist in any industry nowadays. This team sets the bar high for the level of service that should be provided to all customers, it's truly unmatched. Additionally, I had the pleasure of interacting with Phil, who exemplified professionalism from the moment I arrived. His attention to detail and seamless coordination ensured that I was in the best hands, ultimately leading me to Bryan for an exceptional service experience. Overall, I left Circle BMW extremely satisfied and beyond grateful thanks to Bryan Raiken's exemplary customer service, as well as for the outstanding support provided by Lupe, Pete, and Phil. They are a true testament to the dealership's commitment to excellence, and I cannot recommend them enough to anyone seeking top-notch service. I look forward to my next service visit, knowing that I am in the best possible hands. Thank you, Bryan, Lupe, Pete, Phil, and Rob, for exceeding my expectations and making my experience at Circle BMW truly exceptional time after time.

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