Brought in a very good well maintained car. Low mileage for a minor oil leak. They managed to leave…read morethe car oil almost 2 qts. low after a simple gasket replacement. I went to add the missing oil the cap and entire oil neck came out stuck as if it were glued together. I've worked on cars all my life it takes a really bad non worker not to fix what they did. Left the engine cover loose to boot. And didn't put back a small cover the insulates a large group of wires that are now exposed to salty ocean air. Called to have it fixed properly and "Real" that's Re-al told her nothing much can be done. I called and he said they didn't do it. No point bringing it back. At this point someone there will just cause more damage. The place is in a ghetto. Obviously has ghetto employees. Picking any other sleazy place will work better. This guy was one of the more insulting people I've ever spoken too. Cannot stress stay away more. Too bad I'm forced to give it 1 star. Negative zero is more appropriate.

They overcharge & did not fix a simple problem after spending several days at the mechanic. After…read morepaying over $500, we will have to go to another mechanic

I recently visited Circle BMW in Eatontown for service on my M440 and must acknowledge Bryan Raiken…read morefor going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectations by addressing and resolving all of my service needs without surprises, but he also took the time to investigate the root cause of service contract errors unbeknownst to me (the vehicle was purchased from a North Jersey BMW dealer), demonstrating a genuine commitment to customer satisfaction. From the moment I arrived, Bryan greeted me with a warm smile and a willingness to assist with all concerns. He listened attentively and meticulously explained the maintenance process in complete detail, alleviating any reservations I had. His professionalism and expertise were evident throughout the entire interaction through to the time all service was complete. What truly set Bryan apart was his proactive approach to customer service. Not only did he address the necessary maintenance promptly and efficiently, but he also took the initiative to look into concerns outside the standard scope of routine maintenance. Moreover, Bryan displayed remarkable patience and courtesy when addressing my questions, providing clear explanations without any hint of condescension. His willingness to go the extra mile to ensure I felt informed and confident about the service performed on my vehicle did not go unnoticed. During my visit, Bryan's dedication to customer satisfaction extended beyond typical service expectations. Despite it being near closing time and my car service complete, Bryan took the time to provide invaluable advice on an issue unrelated to the service, further exemplifying his commitment to ensuring my overall satisfaction. Bryan not only provided me with an informative response which put me at ease, he went even further to call Lupe for greater insight after understanding the level of stress the matter had been causing me. Lupe was incredibly professional and genuinely wanted to help. As Lupe and I walked out to my car, Pete came over to provide his insight and added support. Not only did Lupe offer invaluable insight, he went even further to mitigate the issue which had been causing me immense stress. I was amazed and beyond grateful for the extra efforts he went through at the end of the day when he didn't have to. Simply thanking Lupe, Pete, and the Service Center Technicians, doesn't express the gratitude I have for the extra time and overall dedication to excellence they provide to customers like myself. During a previous service visit in the fall, I had the privilege to get to know Pete. His uplifting and warm personality truly adds to the customer-focused environment at Circle BMW. Pete also introduced me to Rob, the Service Manager, who was the sole reason I returned to this BMW dealer for my latest service needs. Hearing how he manages and approaches customer service was a breath of fresh air. Customer service like I've experienced at Circle BMW doesn't exist in any industry nowadays. This team sets the bar high for the level of service that should be provided to all customers, it's truly unmatched. Additionally, I had the pleasure of interacting with Phil, who exemplified professionalism from the moment I arrived. His attention to detail and seamless coordination ensured that I was in the best hands, ultimately leading me to Bryan for an exceptional service experience. Overall, I left Circle BMW extremely satisfied and beyond grateful thanks to Bryan Raiken's exemplary customer service, as well as for the outstanding support provided by Lupe, Pete, and Phil. They are a true testament to the dealership's commitment to excellence, and I cannot recommend them enough to anyone seeking top-notch service. I look forward to my next service visit, knowing that I am in the best possible hands. Thank you, Bryan, Lupe, Pete, Phil, and Rob, for exceeding my expectations and making my experience at Circle BMW truly exceptional time after time.

Service department no longer returns calls or seem to care about customers with older models. Left…read more3 messages for my service rep and the mgr and no return call. When I finally did get someone they could not provide a loaner because of my time frame. Guess it's time to find a new dealer

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

We were travelling through New Jersey and got our Lexus serviced here. They did an outstanding…read morejob! Did what they said they would do, when they said they would do it, did a great job, treated us like valued friends (not old people passing through!), Excellent waiting area with snacks, drinks (hot and cold) and comfortable seating. Great Wifi. Grant, the service manager, moved to help us (and everyone else who came in) immediately, kept us informed and acted like we were VIPs. Fixed our car and it is running perfectly!

CAUTION - Mechanics destroyed my brand new Porsche. Either that, or their engines last four years…read more Bought here, brand new, in 2021 Last month I took it in to Porsche Monmouth for an oil change. Next day I had engine troubles. Porsche told me to tow it in. Sounded serious. They inspected, called to say "I am going to transfer you to sales to purchase a new one" Then explained either that or I can pay 40k for a new engine (6 figures for a car 4 years ago and it needs a new engine) Left me with no loaner and no car for two weeks. After complaints and letting them know that every mechanic I spoke with told me the mechanics here destroyed your car, and multiple calls to Porsche NA (who informed me they will do nothing to fix the problem) I got a loaner, then "we can take 5k off the price" HAHAHAHAHAH. Weeks later I finally had it and gave a more aggressive call and then they come back with $15k off a $40k engine replacement. They then suggest to try insurance. So my insurance totals my car, says the repair cost is more than the cars value, and now 4 years, tens of thousands in yearly maintenance and 100k later I have no car. Cherry on top - they are charging me a fee for looking at the engine they destroyed and charging me for towing my car in (after telling me the tow would be free) Really? Kick you while you're down after totaling and junking your car. zero accountability.

Excellent dealership! Trust me as I have dealt with many! The GM Pat is a gem along with my…read moresalesperson Nick! the finance manager Gina made everything so simple! I highly recommend this incredible team for your next car purchase! I'm sure the service department is even better! I have 6 Porsche dealerships close to me and I went 90 mins out of my way to buy from this one! Thanks guys!!

From the very start, everyone was so cordial. We were almost 15 minutes late for our appointment,…read moreso I apologized to the gentlemen who guided us into our spot. He said, "Not to worry. Early or late you're always welcome here." I was really impressed by his kind answer Which really exemplifies the character of Gold Coast. We waited for our Lyriq's service and were most comfortable and enjoyed the beverage amenities. Thank you for your great customer service.

I went there trusting in the fact that it was an upstanding dealership…read more long story short they sold me a pre-owned Cadillac from there dealership 3 months later transmission gone I blame myself I pointed out the issue I had suspected to the salesman and he dismissed it ... said it was fine had to put in an additional $6000 for a replacement owner walks around waving and smiling while they are screwing you

Shout out to Justin at the service center. He was very communicative on where my car was in the…read morerepair process while I was waiting in the lobby which I appreciated. Courteous and not pushy. This branch offers a customized video of the problem areas that need to be fixed and post repair which was very nice. A bit of a lengthy wait of 2 hours but overall not a bad experience. They offer 10% off for afternoon appointments made online.

Brought the car (2018 Honda accord 1.5L) in originally for a simple noise and some lights on the…read moredash not allowing me to use some features In the car like cruise control. Originally I stated the noise is probably the dust shield for the brakes hitting the rotor as the ticking noise would increase speed wile the vehicle would increase speed. They did not listen to my recommendation on what the noise might be at all and they told me it was the front struts. So not questioning the "professionals" we get that work done, and behold the noise is still there. Regarding the lights on the dash they claimed the radar on the front of the car was dirty originally, so they cleaned it and the problem still persists so we had to bring it in again next week, then they had to charge me $200 for "diagnostics" and told me the radar is miss aligned and it will cost $700 ontop of the $200 to get done. So we do the realignment and the problem is still occurring another week with the problem not fixed. So now the noise is still there and the lights on the dash are still there not allowing me to use certain features (cruise control). I told them again what the noise might be and it was exactly what I told them it was the first time, the dust shield hitting the rotor. So we replaced the front struts for over $3000 for no reason, feels like they sell you bs so they get work. Now they also tell me the radar bracket is bent and causing the radar to miss align again another week in the shop, ontop of that they wanted to charge me ANOTHER $700 for a realignment I already paid for and more for the labor to install the bracket that they should've checked the first time when they charged me $200 for "diagnostics" I told them I'm coming to get the car and I'll do business elsewhere (some really good diagnostics)... For content they have had the car for 2 days a week for the last month on my only off days of the week. And don't expect a call or reply from them, each time I call them for an update they say "your service rep is busy with another customer can he call you back" followed by me calling them a hour later because they couldn't simple call me back, literally happened every single time I called. DO NOT GET SERVICE WORK DONE HERE, THEY WILL SELL YOU REPAIRS YOU DONT NEED. They reached out on Google asking if I could call them to explain what happened so it doesn't happen again to others, so I called them. No answer, wow what a shocker! Never got back to me either and I left a message.

I am extremely pleased with the services from Anthony's auto repair…read more I saw the previous reviews for Anthony's which lead me to this business in an area where I do not have a reliable auto mechanic. I was interested in purchasing a used Jeep Wrangler from the area and I had asked Anthony if he would do a pre purchase inspection explaining I don't have history on the vehicle and it is for my daughter who will be getting her license soon. Anthony told me he was busy and that he could look at it the next day and would bill for one hour of labor but it would be a thorough inspection. I was happy I brought the vehicle to him as he gave me a list of items that were concerns and what repairs would need to be made. Anthony was nice enough to give me a lead on a Jeep that he knew would be up for sale and offered to inspect this one as well. I passed on the first Jeep on his recommendation and brought him the second Jeep which did need work but was in far better condition. I ended up purchasing the Jeep and brought it to his shop, the necessary repairs were made for a fair price. Anthony has a clean shop and employs several mechanics who work full time and support their families with their jobs. The shop is absolutely immaculate which demonstrates that they take pride in their work and work conditions. Anthony's has been in business for Approx 30 plus years. Anthony gave me confidence to know that the Vehicle I bought for my daughter was now safe and roadworthy for her. It has been a few weeks and I am happy to report the Jeep runs great. If you are in need of an honest quality mechanic I would not hesitate to recommend Anthony's repair shop.

Great mechanics. Very fast, fair and honest. They quickly figured out what was wrong and got me…read moreback on the road. Highly recommend this shop.

WOW. Avoid this place at all costs. If I could give this zero stars I would…read more These folks are just out to get your money. I reached out to inquire about a vehicle from them and spoke with their customer service online (who were nice) but was never able to get any questions answered as I needed to speak with sales staff. I then called in and spoke with reception who said that they could answer any vehicle questions as the sales staff were busy and would not take calls. If I wanted to speak with the sales staff I needed to go in person. I said that I was not local and getting this information was necessary before I consider booking a flight to look at the car in person. When I started to ask questions about the state of the vehicle, the reception staff became incredibly rude and argumentative. They said they could answer my questions but when I started to ask very basic questions like, have any recalls been closed, what maintenance was done in prep for the sale, was the prior owner a smoker, could I get a CarFax or equiv... I was hung up on. When I tried calling back I kept getting hung up on. I recommend you do not waste your money with this establishment as it is obvious they don't care about their customers. Looking online, there are complaints to the BBB and it is clear other customers are not happy with them. There are plenty of other dealers nearby (or online). Give them a try instead as I am sure any experience that you get from them will be better than what these folks have been able to offer.

i overpaid all of my savings for this 2002 honda civic (ALMOST 8000$!) thats had a million problems…read moresince day one. oil leaks, codes, bad CAT, bad struts, 2 cylinder misfires, a bad 02 sensor, doors not locking or unlocking, on and on. i bought this car 3 months ago and had a million problems. they helped me the third day with one minor one but than just after 30 days they said they cant help me and everything went wrong. than they gave me the wrong warranty information and claim they did give it to me and now my warranty is just about void because ive been contacting the wrong company about it this whole time trying to find my contract. this is the worst dealership ive ever had to deal with and will never recommend it to anyone DONT BUY A CAR HERE. i also reported on BBB if you want more of the story. scam shiesty car dealership. go to a real dealer or get ripped off. they will not even respond to me hence why im pursuing this through consumer affairs as well, i have a report from a certified shop that they sctually had their mechanic put an illegal cheat tube for this car to pass inspection as well that i found out yesterday. also never was told all this work was done or there was an accident at time of purchase. i will be reviewing this on every platform to make all potential buyers aware.

I just want to give a shout out and recognize the professionalism of the employees here. While…read morewaiting in one of the lanes (there are two) a customer decided to rudely approach me in my car and, with hostility, yell at me about how I had made the decision to wait in the second line with less cars. There are two lanes for a reason. One of the staff members quickly de-escalated the situation by explaining to the customer that there were, indeed, two lanes. Naturally, the customer continued to rant about how wrong and disrespectful "cutting the line" was, but the staff member stayed to his point that the lanes were made available to all customers. Thank you, Jersey Auto Spa, for holding values and making your customers feel comfortable.

Don't know how anyone can like this place. $38 and worst job I've ever seen. They barely cleaned…read moreanything. Extremely unsatisfied. Crap work all the way around. Whole process took 3 minutes. Im glad I did not live in longbranch so I don't have to go here ever again. I feel like they stole from me..... No I'm not in the area. I live in medford,NJ. I can take a raincheck on my email for the future next time I'm in Longbranch

Are you looking for a personal touch while shopping for a new car? Come talk to Niquay Wise at Audi…read moreEatontown in NJ. I just bought my Q3 and this experience was beyond any expectation. Niquay will take care of every question for you and the experience was a total breeze. She was very thorough and gave me confidence to purchase on the spot. Niquay adds a personal touch to what could be a very stressful transaction. I highly recommend her services if you are on a market! Thank you, Niquay for all your help!

So on a previous review the GM said that I should reach out to him .Jeff Spilsbury …read more I did and of course he was useless not even aware there was an open recall on the Audi Hybrid SUV Q5 All he wanted was the vin number so he could reprimand those responsible for leaving a woman stranded on the side of the road Not once did he actually care about her in the 3-4 emails we exchanged. Be very aware of where you buy your Audi or for that matter any Penske dealer when it's evidenced that the GM is clueless as to what is going on under his roof