Brought in a very good well maintained car. Low mileage for a minor oil leak. They managed to leave…read morethe car oil almost 2 qts. low after a simple gasket replacement. I went to add the missing oil the cap and entire oil neck came out stuck as if it were glued together. I've worked on cars all my life it takes a really bad non worker not to fix what they did. Left the engine cover loose to boot. And didn't put back a small cover the insulates a large group of wires that are now exposed to salty ocean air. Called to have it fixed properly and "Real" that's Re-al told her nothing much can be done. I called and he said they didn't do it. No point bringing it back. At this point someone there will just cause more damage. The place is in a ghetto. Obviously has ghetto employees. Picking any other sleazy place will work better. This guy was one of the more insulting people I've ever spoken too. Cannot stress stay away more. Too bad I'm forced to give it 1 star. Negative zero is more appropriate.

They overcharge & did not fix a simple problem after spending several days at the mechanic. After…read morepaying over $500, we will have to go to another mechanic

I recently visited Circle BMW in Eatontown for service on my M440 and must acknowledge Bryan Raiken…read morefor going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectations by addressing and resolving all of my service needs without surprises, but he also took the time to investigate the root cause of service contract errors unbeknownst to me (the vehicle was purchased from a North Jersey BMW dealer), demonstrating a genuine commitment to customer satisfaction. From the moment I arrived, Bryan greeted me with a warm smile and a willingness to assist with all concerns. He listened attentively and meticulously explained the maintenance process in complete detail, alleviating any reservations I had. His professionalism and expertise were evident throughout the entire interaction through to the time all service was complete. What truly set Bryan apart was his proactive approach to customer service. Not only did he address the necessary maintenance promptly and efficiently, but he also took the initiative to look into concerns outside the standard scope of routine maintenance. Moreover, Bryan displayed remarkable patience and courtesy when addressing my questions, providing clear explanations without any hint of condescension. His willingness to go the extra mile to ensure I felt informed and confident about the service performed on my vehicle did not go unnoticed. During my visit, Bryan's dedication to customer satisfaction extended beyond typical service expectations. Despite it being near closing time and my car service complete, Bryan took the time to provide invaluable advice on an issue unrelated to the service, further exemplifying his commitment to ensuring my overall satisfaction. Bryan not only provided me with an informative response which put me at ease, he went even further to call Lupe for greater insight after understanding the level of stress the matter had been causing me. Lupe was incredibly professional and genuinely wanted to help. As Lupe and I walked out to my car, Pete came over to provide his insight and added support. Not only did Lupe offer invaluable insight, he went even further to mitigate the issue which had been causing me immense stress. I was amazed and beyond grateful for the extra efforts he went through at the end of the day when he didn't have to. Simply thanking Lupe, Pete, and the Service Center Technicians, doesn't express the gratitude I have for the extra time and overall dedication to excellence they provide to customers like myself. During a previous service visit in the fall, I had the privilege to get to know Pete. His uplifting and warm personality truly adds to the customer-focused environment at Circle BMW. Pete also introduced me to Rob, the Service Manager, who was the sole reason I returned to this BMW dealer for my latest service needs. Hearing how he manages and approaches customer service was a breath of fresh air. Customer service like I've experienced at Circle BMW doesn't exist in any industry nowadays. This team sets the bar high for the level of service that should be provided to all customers, it's truly unmatched. Additionally, I had the pleasure of interacting with Phil, who exemplified professionalism from the moment I arrived. His attention to detail and seamless coordination ensured that I was in the best hands, ultimately leading me to Bryan for an exceptional service experience. Overall, I left Circle BMW extremely satisfied and beyond grateful thanks to Bryan Raiken's exemplary customer service, as well as for the outstanding support provided by Lupe, Pete, and Phil. They are a true testament to the dealership's commitment to excellence, and I cannot recommend them enough to anyone seeking top-notch service. I look forward to my next service visit, knowing that I am in the best possible hands. Thank you, Bryan, Lupe, Pete, Phil, and Rob, for exceeding my expectations and making my experience at Circle BMW truly exceptional time after time.

Service department no longer returns calls or seem to care about customers with older models. Left…read more3 messages for my service rep and the mgr and no return call. When I finally did get someone they could not provide a loaner because of my time frame. Guess it's time to find a new dealer

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

I was looking for a specific build, and, knowing it was in short supply, called around at many…read moreLexus dealerships near me. At most places, salespeople either weren't clear about the ordering process or kept pushing colors I didn't want. John Lucky at Ray Catena of Monmouth was a refreshing change. From our first phone call, he was friendly, attentive, and knowledgeable. Unlike many salespeople, John took the time to really understand my preferences and saw that I valued getting the exact car build I wanted over speed of delivery. He patiently and clearly explained the entire factory ordering process and answered all my questions, setting clear expectations to prevent surprises later. A few months later, the car arrived. Pickup day went flawlessly. John warmly greeted us and introduced us to the car. The paperwork was clearly explained and smooth. Another team member presented the warranty options and was also excellent. A third team member, who guided us through the car's technical features, was friendly and thorough. Overall, it was an ideal luxury car buying experience--transparent, attentive, and genuinely enjoyable--completely breaking the car dealership stereotype. We'll probably purchase any future Lexuses through John; the extra half-hour or so of drive was well worth it.

I am currently on my eighth Porsche from Porsche Monmouth, and my Macan EV is currently there for…read moreservice. As usual, from the moment I pulled into the service drive, I felt welcomed and taken care of. Matthew greeted me right away in the service drive, and while I was at the café, Abbey greeted me and asked if there was anything she could do to help. It's those little touches that truly make a difference. The entire sales team, service team, and management at Porsche Monmouth are always so accommodating, professional, and welcoming. They consistently go above and beyond to make every visit an exceptional experience. Our family absolutely loves the first-class treatment we receive at Porsche Monmouth. Eight Porsches later, it's easy to see why we keep coming back! Thank you to the entire Porsche Monmouth team for always making us feel like family!

The staff is incredible. From the first greeting by the Porsche Hostess to the sales staff and…read morePorsche Pros, the level hospitality is unmatched. Karen the customer experience Manager ensures you have the best ownership experience. They had a breakfast menu I could choose from while waiting for my car in service. There is no better place then this one.

From the very start, everyone was so cordial. We were almost 15 minutes late for our appointment,…read moreso I apologized to the gentlemen who guided us into our spot. He said, "Not to worry. Early or late you're always welcome here." I was really impressed by his kind answer Which really exemplifies the character of Gold Coast. We waited for our Lyriq's service and were most comfortable and enjoyed the beverage amenities. Thank you for your great customer service.

,purchased a 2017 XT5 IN CASH , get the car home and the TPS light comes on , 2 weeks later the…read moretransmission service light starts coming on , "sorry we do not check the vehicles when they come in" and its "as is" was the answer!!! so basically when they welcome you to the family only means if everything is ok otherwise is means you get nothing from us after 2 weeks of owning the car. Got It , Never again , selling the car to Caravan before I lose my shirt!!!!

Had a great experience getting an oil change here today. I snagged an early appointment at 7:30am…read moreto avoid a long wait time and ended up finishing up around 9am. I worked with Mickey and he was friendly, efficient and worked with me to talk through recommendations that needed to be done on my car. He was awesome!

Bought a car through a 3rd party app Driveway at DCH Honda. Allegedly went through a multi point…read moreinspection according to CARFAX. Open the hood, dirty and no sign of any human activity. The car broke down 29 miles away. Driveway immediately returned my money. Not a peep from DCH Honda. No apologies, no attempt at solving the issue, absolutely no customer service at all. Avoid. One could argue that they farmed everything out to Driveway, but no excuse for falsifying a CARFAX report or allowing a car to leave the lot in an un drivable condition. Zero stars if I could.

Hi Anthony, I wanted…read moreto reach out and express my appreciation for your service. Anthony's Auto Repair is truly reliable, trustworthy, and reasonably priced. After weeks of dealing with mechanics, diagnoses, and high estimates elsewhere, you repaired my car's air conditioning for a fraction of the cost. Everything was completed in a timely manner, and I could not be more pleased with your customer service. Thank you again for the great experience

Anthony's Auto Repair is an excellent one-stop shop. He greeted us when we walked in and he was…read moreprofessional and courteous. The ship is clean and well-maintained and has state of the art equipment. Anthony takes pride in his work and is honest and most trustworthy. His prices are fair, and he will go all out for you and get it done right. One of the best repair shops around!

WOW. Avoid this place at all costs. If I could give this zero stars I would…read more These folks are just out to get your money. I reached out to inquire about a vehicle from them and spoke with their customer service online (who were nice) but was never able to get any questions answered as I needed to speak with sales staff. I then called in and spoke with reception who said that they could answer any vehicle questions as the sales staff were busy and would not take calls. If I wanted to speak with the sales staff I needed to go in person. I said that I was not local and getting this information was necessary before I consider booking a flight to look at the car in person. When I started to ask questions about the state of the vehicle, the reception staff became incredibly rude and argumentative. They said they could answer my questions but when I started to ask very basic questions like, have any recalls been closed, what maintenance was done in prep for the sale, was the prior owner a smoker, could I get a CarFax or equiv... I was hung up on. When I tried calling back I kept getting hung up on. I recommend you do not waste your money with this establishment as it is obvious they don't care about their customers. Looking online, there are complaints to the BBB and it is clear other customers are not happy with them. There are plenty of other dealers nearby (or online). Give them a try instead as I am sure any experience that you get from them will be better than what these folks have been able to offer.

i overpaid all of my savings for this 2002 honda civic (ALMOST 8000$!) thats had a million problems…read moresince day one. oil leaks, codes, bad CAT, bad struts, 2 cylinder misfires, a bad 02 sensor, doors not locking or unlocking, on and on. i bought this car 3 months ago and had a million problems. they helped me the third day with one minor one but than just after 30 days they said they cant help me and everything went wrong. than they gave me the wrong warranty information and claim they did give it to me and now my warranty is just about void because ive been contacting the wrong company about it this whole time trying to find my contract. this is the worst dealership ive ever had to deal with and will never recommend it to anyone DONT BUY A CAR HERE. i also reported on BBB if you want more of the story. scam shiesty car dealership. go to a real dealer or get ripped off. they will not even respond to me hence why im pursuing this through consumer affairs as well, i have a report from a certified shop that they sctually had their mechanic put an illegal cheat tube for this car to pass inspection as well that i found out yesterday. also never was told all this work was done or there was an accident at time of purchase. i will be reviewing this on every platform to make all potential buyers aware.

I took my van over this morning to get washed. Jersey Auto Spa is under new management and I HAVE…read moreTO TELL YOU, the service was incredible! The way I was treated here this morning was unexpectedly pleasant and the car was .... Best I've ever had! Definitely check it out today! I'd recommend anytime, but especially great way to start a Sunday fresh and positive!

I experienced great customer service, but i was let down by the quality of vacuuming and cleaning…read more Things were still dusty, streaks on the outside. Floor and trunk still dirty. I was surprised. Driving by i see shiny cars and people moving but when i was sitting there waiting. One guy is working harder, rushing and staying longer at every car. The website has a different price then in person. Looks super nice but idk if im going to renew my pass. I Have dogs, a baby and a busy husband who likes to use my car. I need to make sure its clean for me since im taking care of everyone else. Just my honest take on this place. I would've loved for it to be a better fit especially being around the corner.

Are you looking for a personal touch while shopping for a new car? Come talk to Niquay Wise at Audi…read moreEatontown in NJ. I just bought my Q3 and this experience was beyond any expectation. Niquay will take care of every question for you and the experience was a total breeze. She was very thorough and gave me confidence to purchase on the spot. Niquay adds a personal touch to what could be a very stressful transaction. I highly recommend her services if you are on a market! Thank you, Niquay for all your help!

So on a previous review the GM said that I should reach out to him .Jeff Spilsbury …read more I did and of course he was useless not even aware there was an open recall on the Audi Hybrid SUV Q5 All he wanted was the vin number so he could reprimand those responsible for leaving a woman stranded on the side of the road Not once did he actually care about her in the 3-4 emails we exchanged. Be very aware of where you buy your Audi or for that matter any Penske dealer when it's evidenced that the GM is clueless as to what is going on under his roof