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    Going Batty Quilt Shop

    4.0 (32 reviews)
    Open • 10:00 am - 6:00 pm

    Services - Going Batty Quilt Shop

    Appliance repair

    Going Batty Quilt Shop Photos

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    The pattern I purchased.
    Karri M.

    I was visiting Reno and wanted to check out Going Batty quilt store. This was a wonderful experience. The staff was extremely helpful. I want to try a collage type pattern and a very nice lady showed me everything I would need. I will make it a pit stop on every visit to Reno. The fabrics were beautiful with a large selection.

    Shopping at a fun quilt store

    If you quilt, make bags or just love beautiful fabric- you MUST visit this store. Wide verity of fabric. I was drawn to their bright colorful fabric. I'm from Ohio- checked their website first and loved their online section. About $300 later...I've got some project fabric!! if i lived locally I would love to take their classes. They have them online too- so I'll have to check thoughts out when I get home. They do have seats for husbands to rest upon while you shop. They have Bernina machines and tons of kits. YOU WILL NOT BE SORRY VISITING THIS STORE. Employees where kind and helpful.

    Renee S.

    This shop deserves no stars! On June 20, 2022 I bought my MC11000 sewing machine to Going Batty. I was making an odd sound when it started up and gave a message to raise the presser foot and needle. Neither were in the down position. So, I brought my machine to be cleaned and possible repaired if the tech could find the error. On July 7th I got a call from the tech that my machine is ready to be picked up. I picked up machine and if the error message happens again I should take my machine to Janome certified technician. Well, when I got home I FOUND MY POWER PLUG ON MY MACHINE LOOSE AND HANGING INSTEAD OF TIGHT AND STURDY. WHEN I BROUGHT MY MACHINE IN MY PLUG WAS NOT LIKE THAT AT ALL! I immediately called the shop, but they had already closed for the day so I left a message. No I did not get a call back from anyone from that business. By noon I called them and spoke to representative about the issue. She told they would fix the issue immediately, but she would need to talk to the owner. I also told her I no sooner got home and found the plug that way that the error message showed up so I going to have to go to Janome tech, and I will have them power plug addressed as well and it would be good if your company paid for the repair for the plug only. Batty employee said they would have to talk to owner. Once again no call back. I called the shop in July 11th 2022 and actually spoke to owner/ technician. He immediately denied that he caused that damage and the machine came in that way. I asked him this "Why if this plug was like that when the machine came did you not tell me about such problem and then follow would you like us to repair this plus share the cost for the repair? He went completely silent. He had no problem admitting that the machine is not fixed and that it is a software issue. But a mechanical repair he says nothing about. I called him out on this issue and all he could do was lie. He knows he broke the power plug and instead of being honest about it he lied then tried to cover it up. Please save yourself the aggravation and do not take your sewing machines to that horrible excuse of tech.

    Beautifully designed quilts in their shop!
    Sherry C.

    Everyone should stop into this quilt shop!!! One of the BEST and most organized stores I've ever been in Keegan was extremely knowledgable and very helpful!! Such a great staff also Thanks for the awesome experience and making my day!!

    Kim and Keegan at the June 2017 Reno Quilt & Sew Expo

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    5 months ago

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    6 months ago

    Extensive selection of fabrics including a large variety of gorgeous batiks. Light on novelty or juvenile themed fabrics.

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    11 months ago

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    11 years ago

    Nice big roomy store. Very friendly employees and lots of stuff to choose from.

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    Ask the Community - Going Batty Quilt Shop

    Do you have quilting classes there? I live in South Lake Tahoe and want to learn how to quilt

    We have classes every week! Give us a call or visit our website to learn about upcoming classes!… 

    View All 2 Questions

    Review Highlights - Going Batty Quilt Shop

    “One of the BEST and most organized stores I've ever been in Keegan was extremely knowledgable and very helpful!!”

    Mentioned in 6 reviews

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    Sierra Sewing Quilting & Vacuums - Wonky Hearts class at Sierra Sewing -blocks on serger

    Sierra Sewing Quilting & Vacuums

    (47 reviews)

    $$

    South Reno

    I have been a customer for over a year; I purchased 3 sewing machines and attended classes for many…read moredifferent projects. Having said this, I experienced a tragic & sudden loss of a friend. Prior to her death, I signed up for a class and because of this sudden death, I was not able to attend. I called Sierra Sewing in Reno to see about a refund due to these unforeseen circumstances. After two attempts, I finally spoke with Jared and was told I would not receive a refund because their policy states the last day you are allowed to cancel, for a refund, is 7 days prior to class date/time.  My friend died suddenly and there is no way I could give them a 7 day advance notice-given the circumstances surrounding her tragic death. I have spent many thousands of dollars at Sierra Sewing and after being a loyal customer I am told I will not receive my refund because "that is the policy."  I will never shop at Sierra Sewing again. We never know what life will throw at us and instead of sympathy or sorry for my loss, I was told "sorry, you have to cancel 7 days before the class. That's our policy." Think twice before you give them your money. They lack empathy and are unable to understand life's unpredictable events and finally, they do not appreciate a loyal customer. When they show you who they are-believe them.

    I dropped my machine off May 14th for routine service and paid the up front deposit they required…read more I received a call from one of their repair technicians on May 22nd. When I talked with the technician, he told me that the motherboard and associated parts had to be replaced as a clip had broken on a ribbon cable and someone must have been rough with the machine when servicing it. I told him that I had only taken it to Sierra Sewing for the last 5-6 years and he walked back the comment about someone being rough and said well they are plastic so sometimes they just break. He then asked me to check and see if the machine was still under warranty or not. It was not. So I had to prepay for a $915 part. I was told it would take 3-4 weeks for the part to come in and they would call as soon as the repair was done. I didn't hear anything after the four weeks from that day when the order was placed so I called on June 5th to get an update and was then told "the parts just show up when they show up as we don't have a way to track them." This was the first time I requested to speak with a manager. They took my information and told me the manager would call me back. (he didn't) I waited a couple of more weeks and called again on June 29th asking for an update and to speak to a manager and received the same song and dance. They also told me the manager was at a Bernina event and would be out until the following week but he would call me then. (he didn't.) I called again asking few weeks later on August 4th and surprisingly the manager - Jared - answered. I told him the issue I had been having and what I was told by his repair person. Initially all he could see was that the machine was brought in for one service. I had him look up my grandmothers name and he read through the service record showing it had been there for service for the last 5-6 years. He said he was the only one with order tracking ability but the part should be in that Wednesday. He told me he would speak with the repair person and call me back. The manager called me back on Monday, August 10th and I returned his call quickly but he was unavailable. I left my information and didn't receive a call back. I tried again on the 13th but received the same answer and again, did not receive a call back. I called twice on Monday the 17th and finally was able to get him on the phone again on the second try. He indicated the part was in and that the machine was not purchased from their shop even though that was where it had been serviced. He said sometimes it just happens with where the plastic piece is by the motor and the heat degrades the plastic. I asked if I could expect to run into the same issue in the future and he said no, it was a fluke. This tells me that this was damage done by rough handling and they were not willing to own up to it even though I do not travel with the machine nor have I taken it apart or had any other shop take it apart. The best he could do was take 20% off the part price and deduct it from the repair bill. Still ended up paying an additional $100. I asked him when the machine would be ready and he said they would have it done by Tuesday or the latest Wednesday. I asked if someone would call me when it was ready and he said yes. I once again, did not receive a call, I had to call and ask about the status and if the machine was ready to be picked up. Also, had they received the part on the Wednesday (8/6) he initially communicated it would be in, they waited a week and half before working on the machine and getting it done even though they had already had it four months. All that to say, be careful if you take your machine here and have any sort of trouble. It will take a very long time to get it resolved and if you don't follow up you will not receive any kind of consistent follow up or communication from anyone. And in the end they don't do right by the customer even when it is their error. They have lost myself and my grandmother as customers. And I still have yet to receive the refund to my card for the part.

    Going Batty Quilt Shop - fabricstores - Updated September 2026

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