This a review only based on the Grand opening.
The wait was terrible. I don't think management even knew what they were doing. The line was long. Only because they did not limit the amount of time of previous attendees. They should have cycle out the attendees to accommodate the next group of ticket holders which is every 2 hours according to "their" waitlist.
Adults were all catered to based on the amount of skates they had. Or if you bought your own, you could go in right away. If you had young kids, the wait was about 1.5 hours just to get inside. Getting the skates was another issue. They had one iPad and 50+ people waiting in line for skates. I was lined in the back and finally made my way to the counter to which they asked if I had signed the iPad. I said no and they told me to go wait at the back of the line. I told them no because you have one iPad. Not my issue. I was lined to the left and the iPad was passed only on the right side. How the hell am I suppose to get it if I'm in the opposite side??
It looks way over crowded. Probably over capacity which makes it a safety hazard. This place has no air conditioning or ventilation honestly. The smell of BO is disgusting. Huge turn off. Imagine what it might smell like in the summer.
99% of the workers spoken broken English if none at all. Honestly, how do you run a business with no fluent English speaking workers. One girl with the blue hair and bleached eyebrows obviously doesn't speak a lick of English because she kept speaking to me in Chinese. I told her I didn't speak Chinese and she just kept repeating. Then she said child and no. Make it make sense.
There was also no enough helper stands for little or new kids to skate. I saw grown ups holding on to one for their child at the side but they themselves were not skating. Other need to use it also.
I wouldn't come back to this place for awhile. Maybe I'll give it another shot. But that would be a long time coming. read more