I just moved to Blacksburg and could not be happier with my experience with PMI. I used their…read morecompany when I was in Charlottesville and was floored with the customer service and understanding that they gave me. I truly felt liked the cared about my experience every step of the way and would highly recommend them to anyone looking to rent a property.

I would caution landlords entrusting Mike Johnson (PMI) with your property. If you use him, you…read morewill need VERY close oversight. I regrettably used PMI to manage my home while we were away for 2 years. Our contract specified a 9% management fee. After the first few months I realized that they were actually paying themselves 10% and I had to bring this to their attention. I thought it was an honest mistake and didn't think much of it. The bookkeeping 'mistakes' continued... When a tenant moved out, and they were no longer collecting rent, they continued to pay themselves the management fee from my pocket. Again, I caught this and they corrected it. When I finally terminated my relationship with PMI they required $8G to settle their account. After checking my records this did not add up so I disputed the balance. They finally admitted that it was only $2G I owed them to settle the account. They sloppily wrote a 2 year lease with a tenant. In hindsight, this document was full of errors, some specifying a 12 month duration and some a 24 month. These errors were not discovered until the tenant left unexpectedly and we had no recourse because of the inconsistencies in the contract. The most egregious mismanagement was that despite my repeated requests, and requests from the tenant, they failed to fix the air conditioner during the summer months. The tenant was fully justified to pick up and leave, considering PMIs negligence. The air conditioner went down in March. The tenant left in July. When I entered the property myself in September the air conditioner was still inoperable and PMI was trying to re-rent the property! I terminated my relationship with them, and now they are suing me for a $2G balance on the account. I lost tens of thousands of dollars due to their mismanagement and caught ~$7G in attempted overcharges. If this is your cup of tea, by all means use Mike Johnson and PMI.

I was looking for a two-bedroom rental home that was affordable, clean, and well kept in the city…read moreof Charlottesville. I had seen so many places that were just gross--filthy, gutters falling down, trash in the yard. Christina at Braden Properties showed me two nice places and one that I rented in Belmont. Christina was so helpful, kind, understanding that I needed a place that will take my precious cat, Henry. She really was the best. Braden doesnot manage the property I live, but they did rent it for the owner and I am eternally grateful to Christina for helping me find a perfect new home.

If I could give this company one star, I would. We had a HORRIBLE experience during our time with…read morethem (multiple maintanance requests ignored, etc.). Then, when we FINALLY got our move-out security deposit information (after asking numerous times), they charged us $1800 for paint touch ups when the house was never painted prior to us moving in. They are absolutely horrible to deal with. DO NOT RENT FROM THEM!

the amount they are asking you to make a month for the properties they have are comical. talk about…read moretrying to squeeze every dollar out of somebody . if the houses were newer , nicer , more. modern that makes sense but for the homes they offer it's a laughing stock

I have leased apartments through Jinny Burns of Burns Property Management for over 15 years. She…read moreis the most knowledgeable, pleasant, and professional leasing agent with whom I have ever worked. I give Ms. Burns my highest recommendation! Win Winfree 434.953.7558

I had the pleasure of working with Amy during the spring of 2016. I entered the home buying…read moreprocess knowing what I wanted, generally, in terms of environmental factors, but with no specific physical criteria in mind. I was not settled on a single family home versus a townhome, nor was I really married to any particular geographic region, architecture, style or type of neighborhood. I wanted to "see it all" which required Amy do to a bit of weeding and sorting on my dreams in order to figure out what I truly wanted and needed. Taking what little I offered her (which was not only ill defined but subject to change based up on mood, diet and a possible lack of sunlight), Amy worked diligently to get at my true drivers and, therefore what properties would be most appropriate for me. Some of this spade work required her to indulge my desire to look at some pretty far-flung properties, but Amy used this time to effectively educate me on what items would become important to my search, selection and, ultimately, my overall satisfaction. Amy took my feedback and began to deftly draw the funnel down towards properties that would be good potential fits for me. She took the time to really listen and engage with me in the process of finding what turned out to be a great home! Amy also worked tirelessly through the closing process, making sure I was well served and expertly represented right up to settlement. I love my new home and owe it all to Amy's great persistence, professionalism and dedication!

Took my phone call & offered great suggestions even though my inquiry was outside her wheelhouse…read more Many thanks, Amy!

This was the state I found my apartment in when I moved in…read more Also, I would expect to not receive about 25% of your security deposit even if you thoroughly clean the apartment. The fact that they would give apartments out in this condition and then take some back from the security deposit is a complete joke. Rent from someone else if at all possible.

Tara at Real Property enjoys harassing people people and providing the worst service. Buyer beware:…read morethey will rent you a dumpster and refuse to fix anything and let you out of the lease. When you ask for repairs, they scoff at you, offer a fake and canned apology and then fail to repair. She has more excuses than you could shake a stick at! Horrible!

Maintenance services are great. Jamie came to clean my air condition for a scheduled maintenance…read morevisit and was able to help me with another issue in the apartment. He was really helpful and polite throughout his service. I highly recommend!

I lived at Graduate Court for three years during undergrad. The first unit I lived in (unit 17) had…read morea rat problem. We initially discovered rats living in our trash can (it had a lid and we took it out at minimum once a week. My roommates and I are all very cleanly. We did not have food out or dishes in the sink. We reached out to maintenance and the leasing office immediately and they said someone would be out in A FEW DAYS. There was no sense of urgency. The rats were in our common space/kitchen, which was unusable during this time, and was absolutely a health violation that we did not want to deal with or pay for ourselves. A member of the maintenance team said our cabinets were not closed off at the back and used spray foam to "seal" the holes. However, several weeks went by and we noticed there were MORE rodents, but this time they were in our water heater closet. In addition to a rat, there was also a squirrel. We followed up and requested a professional and they refused to send someone. This went on for months, until my roommate's lawyer dad stepped in and helped her write a threatening email indicating that they violating VRLTA guidelines and that they could get reported or shut down if they did not abide by this code. They finally sent an extermination request form for us to sign, but when the day came, the exterminator did not show up and they ghosted us for several more weeks. Eventually, after a painfully large number of emails and phone calls, someone did come. We hoped this was the end of the rat saga. The following school year we were forced to move out of that unit and into another unit, as they were completing summer renovations. The new apartment (unit 19) was much nicer and cleaner, as it had been recently renovated. However, while I was home for the summer my roommate texted us that there was yet another rat on the stove and it was running around our kitchen counters... GROSS. We had JUST moved in and there was little to no food in our entire kitchen (even in the cabinets). Once again, we called and sent proof to both maintenance and the leasing office and they refused to send someone for SEVERAL WEEKS. It was a literal nightmare, especially for a group of 19 year old girls. They also refused to accept calls from our parents, as their names were not attached to the lease. If we did not threaten to go on the news or report the management company, they would not have helped us.

My wife and I had a very bad experience with another management company when we rented our…read moreCharlottesville property and after some checking decided to go with Nest. Although they were themselves having some staff changes that would enough to take up all their time, thanks to a very dedicated manager, Ms. Ally Albrecht, who would make sure everything ran smoothly, taking care of any misunderstandings and confirming things with us on a timely basis. Nest went through that personnel change and runs smoothly because of her initiative and determination. We highly recommend them and, Ally, can't thank you enough for all you did for us. Take good care of yourselves also, Roger and Eliza

I rented through Nest for two years. I found that they were responsive to service requests, but…read moregenerally speaking were a fan of "nickel-and-diming" on the security deposit. The property I rented was hastily constructed and serviceable, but on the whole...flimsy. Despite a thorough clean upon move-out, we were charged for items like "trash removal", "replacement of light bulbs", and for replacement of carpets that were, quite frankly, very-low quality to begin with, and something that would need to be replaced through "normal wear-and-tear" (there were no carpet pads under the carpet when installed, for instance). Normal wear and tear of low-quality items means you have to replace them faster than if they were of higher, more durable quality. We were also charged for things that were assessed as faulty prior to the beginning of the lease. Not to mention the fact that property was immediately rented out to new tenants, I consider the way that the security deposit was assessed to be overly punitive compared to other companies that I have rented with in the past. None of this is necessarily worth the fight with them over the nitty gritty (which I'm sure they recognize), but it's certainly enough to prevent me from renting a property managed by them in the future.

Buffy was TERRIFIC but she left. Cole was great but he left…read more I'm a former tenant. I tried to contact the company on a Saturday and neither email nor vm worked. VM promises you can leave a message on the general vm which of course never presented itself. Emails come back as non deliverable. This matters bc I received a letter from them requiring a response within 7 days. Charging me for painting bc I failed to fill back in the nail holes. The letter i received said there were "excessive" nail holes. Was it that there were too many?? How many is too many? Or was it that I failed to fill them in? Wouldn't they have to paint regardless of who filled them in? Fixing holes on screen porch that were there when I moved in. They charged me for "refrigerator parts". Worked just fine when I was there. The person who did the walkthrough was NOT the person who met me at the house when I looked at it initially. Certainly willing to be wrong here but chances are good that the "inspector" had no clue what kind of shape the property was in then. Stay away from these properties if you can. Too many other good property management companies in Cville.

Upon start of lease term, apartment was provided in completely filthy condition. Food remnants,…read moredrugs, insects, and some evidence of vermin present at move in along with broken door/lock to the outside. There was a general lack of care and service from Hasbrouck and denial of breach of lease terms. After 27 days of rent the unit was finally cleaned and useable. Hasbrouck refused to refund prorated rent for the period of time it was in utter filth. Taking advantage of an active duty military member, they continued to deny my request for third party mediation knowing I was deployed overseas at the end of lease term and not able to physically return to Charlottesville. This company appears well accustomed to taking advantage of college students, and lacks an ethical approach to honoring contracts. AVOID!

We had almost zero experience with Charlottesville. Amy took the time to learn about our goals and…read moreshe helped us focus and rank our priorities. She also educated us regarding the current real estate situation and the use of technology. She helped us find the right house in the right neighborhood. Amy had an emergency situation and had to transfer the task of helping us with inspections and closing to Kelly. Kelly never missed a beat. She was very thorough and very knowledgeable. She gave us great confidence through the buying process that there would be no surprises. After the sale, Amy and Kelly have both stayed in contact and helped us get acquainted with Charlottesville. While we have been extremely impressed with their professionalism, we just have to mention they are both really nice people. It has been a true pleasure to work with Amy and Kelly.

5 stars for Marlo Allen, Associate Broker at Nest in Nelson County. She is highly skilled, a…read morefulltime practitioner, and always honest. Marlo has more integrity than most licensees in Nelson County. You can trust this person.

I LOOOOOVE seeing all of these negative reviews. This lady is the absolute worst human being on the…read moreplanet. We were renting a house. 1717 Old Forge Road (come find me, lady). Fine house, no problem. During a storm, a tree on the property fell onto the neighbor's home. We called and asked what the next steps should be and she told us it's not her problem and hung up. Also, when we moved out, we left it cleaner than when we moved in...and she still charged us. Wallace Gibson is a crook and deserves all of these bad reviews. She also has lipstick on her teeth.

STAY AWAY! If I could give them zero stars I would. I reached out to this company for more…read moreinformation on a rental property they have advertised and they were completely unprofessional. I have rented from multiple property management groups in the Charlottesville area and they are by far the worst I have came across. I called the company multiple times and left messages but never received a call back. Wallace Gibson finally responded to me via email and was very rude and unprofessional. I stated I was not comfortable supplying personal financial information without seeing the property or speaking to someone over the phone or in person to confirm the legitimacy of the posting. Her response was "Again, best of luck with your rental home search". It's not worth the trouble. Avoid this company at all costs!